---
title: 'Sales Development Representative at Ravenna'
canonical: 'https://feeny.ai/job/sales-development-representative-ravenna-remote-mx2rswpsx6yw'
type: 'job'
last_seen: '2026-10-15'
---

# Sales Development Representative at Ravenna

- **Company:** Ravenna
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-04-10
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.ashbyhq.com/ravenna/3e52299c-02ef-421b-ade9-79b4737237f6

## Job description

## About the Role

Ravenna is looking for a Sales Development Representative to generate pipeline and drive top of funnel growth. This role is responsible for identifying target accounts, reaching out to prospective customers, and booking qualified meetings. You will work closely with the founders to refine our outbound motion and help build a repeatable pipeline engine. This is a high ownership role. You will be expected to prospect consistently, test new approaches, and improve your performance over time. You will engage with buyers across IT, Security, HR, and Operations teams and help introduce Ravenna to companies that can benefit from our platform. This is a role for people who want to become great at sales. You will be expected to improve quickly, take ownership of your results, and consistently raise your performance over time.

## Responsibilities

Generate pipeline through outbound Identify target accounts and reach out through email, calls, and other channels to create new opportunities. Maintain a high level of activity and consistently book qualified meetings. Maintain high output and consistency Operate with discipline across outbound channels. Top performers in this role are consistent, focused, and generate results every day. Qualify inbound and run discovery Respond to inbound leads, run initial qualification, and ensure a steady flow of strong opportunities into the pipeline. Research accounts and stakeholders Understand target companies and identify the right buyers across IT, Security, and Operations teams. Improve messaging and outreach Test different messaging, channels, and approaches. Learn what works and continuously improve performance. Track performance and metrics Manage activity in the CRM and track key metrics such as meetings booked, pipeline created, and conversion rates. Collaborate with the team Work closely with founders and sales to refine targeting, messaging, and overall go to market strategy.

## About You

Strong execution and work ethic-

- You are disciplined, organized, and willing to put in the work required to generate pipeline. You are comfortable with high activity and consistent outreach.

Early sales experience

- You have one to two years of experience in an SDR, BDR, or similar role and have demonstrated strong performance.

Competitive and results driven

- You are motivated by goals and take ownership of your performance. You care about results and continuously look for ways to improve.

Strong communication skills

- You are clear and effective in both written and verbal communication. You can engage prospects and quickly establish credibility.

Comfortable with rejection and iteration

- You understand that outbound involves rejection and you use it as a way to learn and improve your approach.

Curious and quick learner

- You are able to learn new products, industries, and buyer personas quickly. You are interested in understanding how companies operate and how Ravenna can help them.

Builder mindset

- You are excited to be part of an early stage team where you can help shape the outbound motion and grow with the company.

Ambition to grow into a closing role

- You are motivated to grow into an Account Executive role over time and are looking for an environment where strong performance leads to increased responsibility.

You take ownership of your numbers

- You focus on what you can control and continuously improve your approach.

Bonus experience

- Experience selling into IT, Security, or enterprise software environments is a plus.

## Benefits

Competitive Salary

- We believe great people should be compensated well. While we are an early stage company, we offer competitive salaries and aim to pay top of market for exceptional talent.
- We are building an ambitious company and know that attracting great people requires strong compensation.

Meaningful Equity

- We hire people who want to help build Ravenna from the ground up. Equity ensures that when the company succeeds, the people who helped build it share in that success.
- Early team members have the opportunity to make a real impact on both the product and the future of the company.

Choose Your Setup

- Great work requires great tools. At Ravenna you can choose the hardware and setup that helps you do your best work.
- Most of the team uses high performance Mac laptops, but you have the flexibility to select the tools and environment that fit your workflow.

Flexible Time Off

- Doing great work requires time to recharge. We offer flexible paid time off so you can take the time you need to rest and stay at your best.
- We trust our team to manage their time responsibly while delivering meaningful results.

## About Ravenna

## Company Overview
- **One-liner**: Ravenna provides an AI-native internal service desk platform that lives inside Slack and Teams, automating workflows and resolving requests for IT, HR, and Operations teams.
- **Entity Type**: Private (Pre-Seed & Seed funded)
- **Headquarters**: Seattle, Washington, USA
- **Founded**: 2024
- **Founders**: Kevin (co-founder) and Taylor (co-founder) [ravenna.ai](https://ravenna.ai/about-us)

## Core Business
- **Primary industry**: AI-Native IT Service Management (ITSM) / Enterprise Software
- **Target customers**: B2B; IT, HR, Finance, and Operations teams at mid-market and enterprise companies
- **Mission**: To help teams deliver support that is faster, smarter, and more human by automating the routine and unlocking time for high-impact work [ravenna.ai](https://ravenna.ai/about-us)

## Products & Services
- **Ravenna Service Desk**: An AI-native help desk that lives inside Slack and Microsoft Teams. It handles ticket creation, routing, status tracking, SLAs, CSAT, and approvals, all without requiring users to leave their messaging platform.
- **Ravenna Agents**: AI-powered "coworkers" that automate repetitive tasks, answer common questions based on existing knowledge, and guide behavior using natural language.
- **Ravenna Workflows**: A visual, no-code workflow builder that automates multi-step processes (e.g., employee onboarding, software access requests, hardware issues) across integrated tools.
- **Ravenna Analytics**: Real-time dashboards and reporting for service desk performance, SLAs, and business impact, designed to be easy to build and intuitive.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding raised is **$15M** across Pre-Seed and Seed rounds [cbinsights.com](https://www.cbinsights.com/company/ravenna-software)
- **Notable Investors/Partners**: Backed by prominent angel investors including **Wade Foster** (CEO/Co-founder of Zapier) and **Adina Tecklu** [ravenna.ai](https://ravenna.ai/about-us)
- **Growth Signals**: Founded in 2024, the company has already raised $15M, is actively hiring across 8 open positions (Engineering, Sales, Marketing), and is targeting the massive enterprise service management market dominated by legacy incumbents like ServiceNow and Freshservice [jobs.ashbyhq.com](https://jobs.ashbyhq.com/ravenna)

## Competitive Advantages
- **AI-Native Architecture**: Built from the ground up for the AI era, unlike legacy platforms (ServiceNow, Jira Service Management) that were designed before Slack, Teams, and LLMs existed.
- **Slack/Teams-Native**: The entire service desk experience lives inside the collaboration tools employees already use, eliminating context-switching and friction.
- **Agentic Automation**: Uses LLMs to understand intent, take action across integrated systems, and handle complex multi-step requests autonomously, not just track tickets.
- **Modern Tech Stack**: Built for speed, flexibility, and modern UX, directly competing with decades-old incumbents with significant technical debt.

## Strategic Focus
- **Replace Legacy ITSM**: The company's primary strategic goal is to displace legacy platforms like ServiceNow, Freshservice, and Jira Service Management by offering a faster, smarter, AI-native alternative.
- **Expand Beyond IT**: While starting with IT, the platform is designed for HR, Finance, and Operations, aiming to become the enterprise-wide internal support standard.
- **Deepen AI Capabilities**: Continued investment in AI agents that can autonomously handle complex, multi-step requests across integrated systems.
- **Scale Go-to-Market**: Actively building out Sales and Marketing teams (hiring Account Executives, SDRs, and a Product Marketing Lead) to capture market share.

## Why Work Here
- **High-Impact Role**: Join a well-funded startup (raised $15M) attacking a massive market dominated by legacy incumbents. Employees have the opportunity to shape the product and company from an early stage.
- **Modern Engineering Culture**: The company is building with cutting-edge AI/LLM technology. Engineering roles include AI Engineer, Design Engineer, Forward Deployed Engineer, Sr Fullstack Engineer, and Sr Frontend Engineer.
- **Remote & Hybrid Flexibility**: The company is headquartered in Seattle, WA, but offers both remote and hybrid work options for most roles [jobs.ashbyhq.com](https://jobs.ashbyhq.com/ravenna).
- **Strong Backing**: Backed by prominent angel investors like Wade Foster (Zapier CEO), signaling strong industry validation and network effects.
- **Mission-Driven**: Focused on fundamentally reshaping how companies support their employees, making internal support faster, smarter, and more human.

## Sources
1. [ravenna.ai](https://ravenna.ai/)
2. [ravenna.ai/about-us](https://ravenna.ai/about-us)
3. [jobs.ashbyhq.com/ravenna](https://jobs.ashbyhq.com/ravenna)
4. [builtin.com/company/ravenna](https://builtin.com/company/ravenna)
5. [cbinsights.com/company/ravenna-software](https://www.cbinsights.com/company/ravenna-software)

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