--- title: 'Sales Development Representative at Talkdesk' canonical: 'https://feeny.ai/job/sales-development-representative-talkdesk-porto-znjzs2gapyan' type: 'job' last_seen: '2026-11-06' --- # Sales Development Representative at Talkdesk - **Company:** Talkdesk - **Location:** Porto, Portugal - **Work type:** hybrid - **Posted:** 2026-11-04 - **Last confirmed live:** 2026-11-06 - **Apply:** https://job-boards.greenhouse.io/talkdesk2/jobs/8346094 ## Job description Sales Development Representative - Position Overview Come make your mark at a rapidly growing company set to completely reinvent and take over the $30+ billion dollar contact center industry. Talkdesk is looking for highly passionate, ambitious, humble, and tenacious self-starters to join our Sales Development Team. Our Sales Development Representatives (SDRs) are highly revered, and their personal growth is our top priority in developing the future talent at Talkdesk. Your mission will be playing a key role to Talkdesk’s incredible growth and overall culture. You’ll do this by finding viable sales opportunities and seeking to become your best self. What’s in it for you? - Mentorship & Coaching: Enriching mentorship and coaching opportunities from leadership & experienced professionals in your industry, who are eager to invest their time & experience to help your personal & professional development. - Upward Mobility: We’re looking for candidates who we can grow and mold into future stars. - Culture: Join a team of people who take great pride in what they do, working in a culture built on trust, transparency, camaraderie, and collaboration. What you’ll do: - Achieve and exceed your monthly metrics of booking qualified meetings and opportunities to deliver optimal revenue pipeline. The best of these opportunities become Talkdesk customers! - Find these opportunities through daily, consistent, and highly relevant outreach activities via calling, email, social, video, and other unique channels. - Collaborate & align with sales, marketing, and pre-sales teams in your territory to develop and execute prospecting plans for penetrating targeted accounts through innovative and strategic approaches. - Share feedback with sales and marketing peers to ensure processes are optimized. - Learn and clearly articulate Talkdesk’s value proposition with decision-makers to assess and qualify viability and buying interest. - Manage and maintain data integrity within Salesforce. Ensuring accurate activity, contact, and account information for all your prospects and customers. You’ll stand out with: - 1+ years of experience in sales, marketing, or customer service. - Fluency in English (mandatory), with excellent verbal and written communication skills. - Dutch and/or any additional European language is a strong plus. - A great attitude, positivity, and a burning desire to grow and succeed. - Strong attention to detail and a commitment to excellence. - An empathetic listening approach and strong interpersonal skills. - A team-player mentality, with the ability to thrive in a fast-paced, goal-oriented, high-growth sales environment. - A proven track record of success and the ability to overcome challenges related to account development, prospecting, and customer service. - A disciplined approach to time management, goal-setting, and achieving results. - Experience using Salesforce, Outreach, LinkedIn, and other relevant platforms. Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us. Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation! Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status. ## About Talkdesk ## Company Overview - **One-liner**: Talkdesk provides an AI-powered cloud contact center platform that automates customer service, sales, and support through specialized AI agents and omnichannel engagement. - **Entity Type**: Private (Series D) - **Headquarters**: San Francisco, California, USA - **Founded**: 2011 - **Founders**: Tiago Paiva ## Core Business - **Primary industries**: Contact Center as a Service (CCaaS), Customer Experience (CX) Automation, AI-powered customer service software. - **Target customers**: B2B enterprise clients across financial services, healthcare, retail, government, and other industries, serving over 100 countries. - **Mission statement**: “Build the AI workforce of the future so humans focus on what matters most and customer experience scales without limits.” ## Products & Services - **Talkdesk CX Platform**: Cloud-native, omnichannel contact center platform with self-service, workforce engagement, employee collaboration, and customer experience analytics. - **Customer Experience Automation (CXA)**: A platform layer that uses a network of specialized AI agents to autonomously resolve issues, process tasks, generate knowledge, and orchestrate outcomes across systems and channels. - **Industry-specific solutions**: Tailored deployments for financial services, healthcare, retail, government, and more. ## Market Standing - **Valuation**: $10 billion (Series D, as stated on careers page) - **Total Funding**: ~$500 million (Series D) - **Key Metric**: 1,300 employees across 19 countries (as of 2025) - **Notable Investors/Partners**: Not explicitly named in provided sources, but Talkdesk is backed by major venture firms (e.g., Salesforce Ventures, Viking Global Investors, etc. – common knowledge; not cited from search results) - **Growth Signals**: - Named a Leader in the Gartner® Magic Quadrant™ for CCaaS (2025) - Ranked in Forbes Cloud 100 for seven consecutive years - Leader in G2 Summer 2025 Reports for Contact Center - Global expansion with offices in North America, Europe, Latin America, and Asia-Pacific ## Competitive Advantages - **AI-first automation**: CXA platform uses specialized AI agents that go beyond conversation management to actually perform work, resolving issues end-to-end. - **Industry depth**: Pre-built solutions for regulated verticals (healthcare, financial services, government) with deep compliance and security. - **Cloud-native architecture**: Built natively in the cloud, enabling rapid innovation and scalability without legacy constraints. - **Recognized leadership**: Consistently placed as a leader by Gartner, Forrester, and G2, validating market trust and vision. ## Strategic Focus - **AI workforce expansion**: Doubling down on Customer Experience Automation (CXA) to replace manual workflows with autonomous AI agents. - **Global scaling**: Expanding presence across regions and industries, with a focus on enterprise deployments. - **Trust and security**: Continued investment in the highest security standards and transparent operations to build customer confidence. ## Why Work Here - **Culture**: Emphasizes customer obsession, courageous innovation, and a diverse, inclusive environment. Three Employee Resource Groups (Women in Tech, DE&I, Talkdesk Gives Back) support belonging and community impact. - **Remote/hybrid policy**: Remote-friendly company with flexible time off, allowing autonomy in where and how work gets done. - **Perks and environment**: Fast-growing company (1,300 employees) with significant funding and a $10B valuation, offering the stability of a market leader with the energy of a growth-stage company. Emphasis on work-life balance and giving back to communities. ## Sources 1. [talkdesk.com/about](https://www.talkdesk.com/about/) – Company overview, mission, values, Gartner recognition, global presence 2. [talkdesk.com](https://www.talkdesk.com/) – Product description (CXA, autonomous agents), customer trust 3. [careers.talkdesk.com/about](https://careers.talkdesk.com/about) – Funding ($500M), valuation ($10B), employee count (1,300), remote-friendly policy, ERGs 4. [job-boards.greenhouse.io/talkdesk2](https://job-boards.greenhouse.io/talkdesk2) – Current open positions, team structure, global locations ## Other roles at Talkdesk - [Senior Director, Sales- DACH](https://feeny.ai/job/senior-director-sales-dach-talkdesk-germany-hw8s7pmcwd3q) — Germany - [Strategic Account Executive - Financial Services](https://feeny.ai/job/strategic-account-executive-financial-services-talkdesk-denver-yzk82jx4f89x) — Denver, CO - [Sales Director, Commercial](https://feeny.ai/job/sales-director-commercial-talkdesk-san-francisco-hxwnmhz7m83g) — San Francisco, CA - [Channel Manager - Benelux](https://feeny.ai/job/channel-manager-benelux-talkdesk-amsterdam-0ggkf76zacvh) — Amsterdam, Netherlands - [Enterprise Account Executive - UK&I](https://feeny.ai/job/enterprise-account-executive-uk-i-talkdesk-london-5hzs3dwqhfcz) — London, United Kingdom - [Manager, Talent Operations](https://feeny.ai/job/manager-talent-operations-talkdesk-united-states-72b6v30g1cxy) — United States - [Senior CX Manager - FSI](https://feeny.ai/job/senior-cx-manager-fsi-talkdesk-united-states-wx12cqz1xncp) — United States - [Director, EMEA Regional Marketing](https://feeny.ai/job/director-emea-regional-marketing-talkdesk-london-ncc5wqb5p83f) — London, United Kingdom - [Senior Solutions Consultant - Life Sciences](https://feeny.ai/job/senior-solutions-consultant-life-sciences-talkdesk-united-states-h8gtgv9e5brn) — United States - [Marketing Operations Senior Manager](https://feeny.ai/job/marketing-operations-senior-manager-talkdesk-san-francisco-75zy6fzv62hq) — San Francisco, CA