---
title: 'Sales Development (SDR) Manager at Documo'
canonical: 'https://feeny.ai/job/sales-development-sdr-manager-documo-remote-q31waceyjnv0'
type: 'job'
last_seen: '2026-11-10'
---

# Sales Development (SDR) Manager at Documo

- **Company:** Documo
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-10-23
- **Last confirmed live:** 2026-11-10
- **Apply:** https://job-boards.greenhouse.io/documocareers/jobs/4747103005

## Job description

Documo is on a mission to help businesses digitize and streamline their document workflows. As a fast-growing B2B SaaS company, our platform makes it easier to handle unstructured files like faxes and forms through tools like Intelligent Document Processing - turning messy paperwork into structured, usable data. We believe great products start with great people. That’s why we invest in top talent, value strong culture, and prioritize customer success and design excellence.

If you’re excited to do impactful work and want to grow with a team that values innovation, collaboration, and purpose - we’d love to meet you!

Job title    Sales Manager - SMB & Mid-Market

## Team    Sales

Reports to    SVP of Sales

## Role Purpose

Documo is seeking an experienced Sales Development Manager to build and lead our SDR program. Your team will research accounts, run multi-channel outreach, and qualify leads for Account Executives across healthcare, health tech, and other regulated industries.

We are looking for a strong coach and builder. The ideal candidate brings strong SaaS sales development experience, a passion for developing talent, and a track record of driving results. You will help reps research, message, and qualify efficiently, and you’ll build the program foundation that scales as the team grows.

This is a fully remote position. As a fully distributed company, we are open to hiring anywhere but work hours for this role follow Eastern Time business hours.

## What we Expect

Program Leadership & Build

- Lead, manage, and scale Documo’s sales development function
- Set up qualification frameworks, messaging, KPIs, and SDR-to-AE handoff processes
- Design outbound campaigns across cold calling, email, social selling, and events
- Select, configure, and drive adoption of the SDR tech stack, including Salesforce
- Document the program in a repeatable SDR playbook that scales as the team grows

Pipeline Targets

- Guide SDRs to consistently exceed performance targets
- Own metrics for activity, meetings booked, opportunity conversion, and pipeline generation
- Report pipeline metrics, conversion rates, and coaching progress to executive leadership

Coaching, Training & Enablement

- Coach reps on account research, messaging, prospecting calls, and objection handling
- Put the Documo Sales Playbook and ICP Persona Playbooks into practice
- Run call reviews, email reviews, and roleplays that give reps specific, actionable feedback
- Assess each rep’s strengths and gaps and build individual development plans
- Motivate through skill-building and understanding rather than pressure
- Partner with Enablement and Product Marketing to make sure reps know the product and value proposition well

## What you get

- The flexibility to work remotely, alongside people who love what they do
- A ground-floor opportunity to build Documo’s SDR program and shape how we generate pipeline
- A chance to be part of a company using AI to help healthcare run more efficiently, which leads to better patient care and outcomes
- A career in the fast-growing health-tech SaaS space

## Who You Are

- Proven background in B2B SaaS sales development, both as an SDR and as an SDR manager
- Track record of hitting team pipeline targets
- Strong grasp of sales methodologies (e.g., Challenger, MEDDIC) and experience coaching early-career reps
- Passionate about coaching, mentoring, and developing sales talent
- Highly organized, with a disciplined approach to onboarding and training cadences
- Hands-on leader who joins calls, reviews recordings, and gives real-time feedback
- Data-driven, using Salesforce and sales engagement metrics as coaching inputs
- Thrives working independently in a fast-paced, fully remote environment
- Experience in technical or compliance-heavy sales (e.g., healthcare, HIPAA, APIs) is a plus

Why join Documo?

- Competitive U.S. benefits: medical, dental, vision, and a 401(k) with a strong match.

- Annual bonus program based on role and company performance.

- Annual performance reviews with merit increases.

- In-person company kick-off to connect, collaborate, and celebrate.

- Equity opportunities to grow with us.

- Flexible remote work that fits your life, plus flexible paid time off.

- Competitive paid parental leave, mental health support, and Employee Assistance Programs (EAP).

- Be part of a small, fast-growing tech company with a supportive, inclusive, and fun culture.

We celebrate differences. Documo welcomes applicants from all backgrounds, especially those underrepresented in tech. We do not discriminate based on ancestry, race, place of origin, political belief, religion, marital or family status, physical or mental ability, sex, sexual orientation, gender identity or expression, age, or any other legally protected characteristic. Documo is an equal opportunity employer.

## About Documo

## Company Overview
- **One-liner**: Documo provides HIPAA-compliant cloud fax, AI-powered document automation, and intelligent document processing (IDP) for healthcare and other regulated industries.
- **Entity Type**: Private (Series B) – raised ~$29M total; latest round: Venture Round ($5M, June 2024)
- **Headquarters**: Wilmington, Delaware, United States (also remote-first for many roles)
- **Founded**: Conflicting reports – company website states 2017 [documo.com/about-us], LinkedIn states 2014 [linkedin.com/company/documocloud]
- **Founders**: Not publicly disclosed on the company website or LinkedIn

## Core Business
- **Primary industry**: Cloud document workflow automation for healthcare (HIPAA, SOC 2, PIPEDA compliance)
- **Target customers**: B2B – small providers to large enterprises in healthcare, government, and finance
- **Mission**: “Revolutionize the way businesses handle painful and inefficient document workflows” and achieve “complete data and document interoperability for healthcare”

## Products & Services
- **HIPAA-Compliant Cloud Fax**: Secure send/receive faxing with AES-256 encryption, TLS, 99.9% uptime, and 99.8% delivery rate.
- **Intelligent Document Processing (IDP)**: AI-powered OCR, data extraction, and classification to convert faxes/scans into searchable, structured data – delivered directly into EHRs or workflows.
- **Electronic Signatures (eSign)**: Integrated digital signatures within fax and document workflows.
- **Cloud Fax and IDP API**: Embed compliant fax and IDP features into third-party software.

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: Total funding of ~$29M (Series B led by Radian Capital in 2021/2022; Series A led by Arthur Ventures in 2020; Venture Round in June 2024; Debt financing from Bigfoot Capital in 2019)
- **Notable Investors/Partners**: Radian Capital (lead Series B), Arthur Ventures (lead Series A), Bigfoot Capital (debt)
- **Growth Signals**: Surpassed 1,000 customers in 2019; launched proprietary fax network in 2024; launched IDP and eSign in 2025; rated 4.8 on G2; headcount of 54 employees (LinkedIn, as of mid-2026)

## Competitive Advantages
- Built-in compliance (HIPAA, SOC 2 Type II, PIPEDA) – no need for customers to manage separately
- Proprietary fax network for reliability and speed (eliminates third-party dependency)
- AI-powered IDP that reduces manual document handling and accelerates patient care
- Strong security posture: AES-256 at rest, TLS in transit, comprehensive administrative/technical safeguards
- US-based customer support and high user satisfaction (eNPS 15 points above top decile for software companies)

## Strategic Focus
- Deepening healthcare document interoperability and reducing administrative burden
- Expanding IDP and eSign capabilities to solve broader workflow problems
- Scaling the platform through API integrations and strategic partnerships

## Why Work Here
- **Culture**: Collaborative, growth-oriented environment with a strong mission to impact healthcare. Employee eNPS ranks 15 points ahead of the top decile for software companies. Employee quote: “Best role I’ve ever had.”
- **Remote/Hybrid**: Remote-first for many roles (US-based); offices in Wilmington, DE.
- **Notable Perks**: Not detailed, but emphasis on professional growth, solving meaningful problems, and a supportive team (“take care of every single employee”).
- **Engineering Culture**: Focus on building secure, compliant, user-friendly document solutions with modern AI and cloud technologies.

## Sources
1. [Documo Homepage](https://www.documo.com/)
2. [Documo About Us](https://www.documo.com/about-us/)
3. [Documo Careers Page](https://www.documo.com/careers/)
4. [Documo LinkedIn](https://www.linkedin.com/company/documocloud)
5. [Documo Greenhouse Jobs](http://job-boards.greenhouse.io/documocareers)

## Other roles at Documo

- [Demand Generation Manager](https://feeny.ai/job/demand-generation-manager-documo-united-states-p5k3swjp2q3g) — United States
- [Senior DevOps Engineer](https://feeny.ai/job/senior-devops-engineer-documo-remote-erw5a9cpmekp)
- [Sales Manager, SMB & Mid-Market](https://feeny.ai/job/sales-manager-smb-mid-market-documo-remote-03dmd8t4gmqk)