---
title: 'Sales Director, Commercial at Talkdesk'
canonical: 'https://feeny.ai/job/sales-director-commercial-talkdesk-san-francisco-hxwnmhz7m83g'
type: 'job'
last_seen: '2026-11-06'
---

# Sales Director, Commercial at Talkdesk

- **Company:** Talkdesk
- **Location:** San Francisco, CA
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-06
- **Apply:** https://job-boards.greenhouse.io/talkdesk2/jobs/8171006

## Job description

The Commercial Sales Manager is a frontline sales leader responsible for driving new-logo growth and customer expansion across Talkdesk’s Commercial segment. This leader will manage eight direct-selling Account Executives and one Inside Sales Representative/Account Manager, with accountability for bookings, pipeline generation, forecast accuracy, sales execution, and talent development.

This role will lead with Talkdesk’s Customer Experience Automation (CXA) strategy, helping the team connect the value of AI, automation, and CCaaS to measurable customer business outcomes.

## Responsibilities

- Lead, coach, and develop a team of Commercial AEs and an Inside Sales Representative/Account Manager to consistently achieve bookings, pipeline, and growth targets.
- Drive Talkdesk’s CXA sales strategy, ensuring the team can effectively position AI, automation, and CCaaS against customer business challenges and desired outcomes.
- Maintain a strong new-logo acquisition focus, while driving expansion and cross-sell opportunities within the existing customer base.
- Conduct structured weekly 1:1s, pipeline reviews, forecast calls, and deal strategy sessions focused on opportunity progression, pipeline creation, qualification, and closing plans.
- Own forecast accuracy and provide leadership with clear visibility into commit, upside, pipeline coverage, deal risks, and actions required to achieve targets.
- Coach sellers on discovery, value-based selling, executive engagement, competitive positioning, negotiation, and closing strategy.
- Build a strong pipeline-generation culture through AE prospecting, SDR collaboration, partners, Marketing programs, and account-based strategies.
- Actively engage in strategic opportunities and help sellers navigate complex buying committees, competitive situations, pricing, procurement, and executive alignment.
- Partner closely with SDR, Marketing, Solutions Engineering, Channel, Customer Success, and Professional Services to create pipeline, accelerate deals, and deliver a strong customer experience.
- Drive disciplined execution of Talkdesk’s sales methodology, qualification standards, Salesforce hygiene, and key sales KPIs.
- Recruit, onboard, develop, and retain high-performing Commercial sales talent.
- Model and reinforce Talkdesk’s FAST behaviors: Focus, Accountability, Speed, and Tenacity.

## Requirements

- BA/BS degree or equivalent professional experience.
- 7-10+ years of B2B technology sales experience, preferably within SaaS, CCaaS, CX, AI, or related cloud technologies.
- 4+ years of frontline sales management experience leading quota-carrying sales teams.
- Proven success achieving bookings targets and driving new-logo acquisition and pipeline generation.
- Experience selling or leading teams selling AI, automation, CCaaS, CX, or transformational SaaS solutions preferred.
- Strong coaching capabilities across discovery, value selling, executive engagement, competitive positioning, negotiation, and closing.
- Strong command of pipeline management, forecasting, territory planning, and sales operating rhythms.
- Ability to translate AI and technology capabilities into measurable customer business outcomes.
- Strong Salesforce proficiency and a data-driven approach to managing sales performance.
- Excellent leadership, communication, presentation, and executive engagement skills.
- Strong hunter mentality with a bias toward action, accountability, and winning.
- Ability to travel as required, up to 50%

Pay Range (OTE Pay):   $330,000 - $350,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 09/01/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com. Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

## About Talkdesk

## Company Overview
- **One-liner**: Talkdesk provides an AI-powered cloud contact center platform that automates customer service, sales, and support through specialized AI agents and omnichannel engagement.
- **Entity Type**: Private (Series D)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2011
- **Founders**: Tiago Paiva

## Core Business
- **Primary industries**: Contact Center as a Service (CCaaS), Customer Experience (CX) Automation, AI-powered customer service software.
- **Target customers**: B2B enterprise clients across financial services, healthcare, retail, government, and other industries, serving over 100 countries.
- **Mission statement**: “Build the AI workforce of the future so humans focus on what matters most and customer experience scales without limits.”

## Products & Services
- **Talkdesk CX Platform**: Cloud-native, omnichannel contact center platform with self-service, workforce engagement, employee collaboration, and customer experience analytics.
- **Customer Experience Automation (CXA)**: A platform layer that uses a network of specialized AI agents to autonomously resolve issues, process tasks, generate knowledge, and orchestrate outcomes across systems and channels.
- **Industry-specific solutions**: Tailored deployments for financial services, healthcare, retail, government, and more.

## Market Standing
- **Valuation**: $10 billion (Series D, as stated on careers page)
- **Total Funding**: ~$500 million (Series D)
- **Key Metric**: 1,300 employees across 19 countries (as of 2025)
- **Notable Investors/Partners**: Not explicitly named in provided sources, but Talkdesk is backed by major venture firms (e.g., Salesforce Ventures, Viking Global Investors, etc. – common knowledge; not cited from search results)
- **Growth Signals**:
  - Named a Leader in the Gartner® Magic Quadrant™ for CCaaS (2025)
  - Ranked in Forbes Cloud 100 for seven consecutive years
  - Leader in G2 Summer 2025 Reports for Contact Center
  - Global expansion with offices in North America, Europe, Latin America, and Asia-Pacific

## Competitive Advantages
- **AI-first automation**: CXA platform uses specialized AI agents that go beyond conversation management to actually perform work, resolving issues end-to-end.
- **Industry depth**: Pre-built solutions for regulated verticals (healthcare, financial services, government) with deep compliance and security.
- **Cloud-native architecture**: Built natively in the cloud, enabling rapid innovation and scalability without legacy constraints.
- **Recognized leadership**: Consistently placed as a leader by Gartner, Forrester, and G2, validating market trust and vision.

## Strategic Focus
- **AI workforce expansion**: Doubling down on Customer Experience Automation (CXA) to replace manual workflows with autonomous AI agents.
- **Global scaling**: Expanding presence across regions and industries, with a focus on enterprise deployments.
- **Trust and security**: Continued investment in the highest security standards and transparent operations to build customer confidence.

## Why Work Here
- **Culture**: Emphasizes customer obsession, courageous innovation, and a diverse, inclusive environment. Three Employee Resource Groups (Women in Tech, DE&I, Talkdesk Gives Back) support belonging and community impact.
- **Remote/hybrid policy**: Remote-friendly company with flexible time off, allowing autonomy in where and how work gets done.
- **Perks and environment**: Fast-growing company (1,300 employees) with significant funding and a $10B valuation, offering the stability of a market leader with the energy of a growth-stage company. Emphasis on work-life balance and giving back to communities.

## Sources
1. [talkdesk.com/about](https://www.talkdesk.com/about/) – Company overview, mission, values, Gartner recognition, global presence
2. [talkdesk.com](https://www.talkdesk.com/) – Product description (CXA, autonomous agents), customer trust
3. [careers.talkdesk.com/about](https://careers.talkdesk.com/about) – Funding ($500M), valuation ($10B), employee count (1,300), remote-friendly policy, ERGs
4. [job-boards.greenhouse.io/talkdesk2](https://job-boards.greenhouse.io/talkdesk2) – Current open positions, team structure, global locations

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