--- title: 'Sales Engineer at Assembled' canonical: 'https://feeny.ai/job/sales-engineer-assembled-new-york-b75t866969g8' type: 'job' last_seen: '2026-10-15' --- # Sales Engineer at Assembled - **Company:** Assembled - **Location:** New York, NY - **Compensation:** $120k–$160k - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-06-05 - **Last confirmed live:** 2026-10-15 - **Apply:** https://jobs.ashbyhq.com/assembledhq/90514e41-3c81-490c-960e-c14fa7c5a3e2/application **Skills:** APIs, AWS, Cloud services, Integrations, Web technologies, SaaS, Coding, Workforce management, Contact center operations, Customer support technologies > As an early-stage Sales Engineer, you will drive technical discovery, design POCs, and close complex SaaS deals while collaborating with product and engineering to solve customer challenges. This role requires strong technical skills in APIs and cloud services, combined with exceptional communication abilities to pr... ## Job description ## About Assembled Assembled helps companies scale great customer support. As consumers, we’ve all been there. You need help, you’re stuck on hold or going in circles with an AI, and your problem still isn’t solved. Behind great support is a complex operational problem: thousands of people and AI agents working across teams, time zones, and products as new problems emerge. Assembled gives support leaders the tools to manage that complexity, from AI agents that resolve customer issues to software that forecasts demand, builds schedules, and makes intraday adjustments. More than 400 companies, including DoorDash, Salesforce, Stripe, and Sephora, trust [Assembled](https://www.assembled.com/customers). We've raised $71M from NEA, Emergence Capital, Stripe, and Basis Set Ventures and have offices in San Francisco, New York, and London. ## The Role We're seeking a Sales Engineer to help us capture the massive opportunity emerging in support operations. This is an early-stage team role offering significant autonomy and outsized impact. You'll play a crucial part in shaping how we position and sell Assembled, the platform that unifies workforce management with AI agents, helping support teams orchestrate human staff, BPOs, and AI across chat, email, and voice in one system. The best sales engineers have a solution mindset. They figure out how to solve problems and debottleneck. Most SE roles end at the demo; ours doesn't. When you hit a product gap mid-deal, you're empowered to ship the feature the customer needs, working across product, engineering, and sales as a true cross-functional player. We're in-person 5 days a week from our office in Chelsea Market (New York). What You'll Own: - Drive opportunities from technical discovery through closure, partnering closely with AEs to translate complex requirements into clear, compelling solutions leveraging Assembled's platform. - Design and execute technical evaluations, proofs of concept (POCs), and custom demos that showcase how Assembled uniquely solves customer challenges. - Own responses to RFPs/RFIs and security questionnaires, transforming these into strategic advantages that highlight our product strengths and readiness. - Become an expert in workforce management (WFM) and support operations, proactively anticipating customer needs and demonstrating thought leadership. - Build internal tools, scalable demos, and enablement resources that uplift the entire sales organization. - Consistently achieve ambitious quarterly targets in a dynamic, high-growth environment. What We're Looking For: - 3-5 years of experience as a Sales Engineer, Solutions Engineer, or Solutions Architect, ideally within SaaS. - Strong technical background; comfort with APIs, cloud services (especially AWS), integrations, and web technologies. - Demonstrated ability to thrive independently in fast-paced, ambiguous environments. - Proven track record of closing complex technical deals and consistently achieving sales targets. - Exceptional communication skills, able to simplify and effectively present complex concepts to both technical stakeholders and executive buyers. Bonus Points For: - Direct experience in workforce management, contact center operations, or customer support technologies. - Hands-on coding ability—we love scrappy problem-solvers who can prototype solutions quickly. - Startup or high-growth company experience, comfortable wearing multiple hats and rapidly adapting to change. Our U.S. benefits - Generous medical, dental, and vision benefits - Paid company holidays, sick time, and unlimited time off - Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting - Paid parental leave - Catered lunches every day (M-F) and fully stocked kitchen - 401(k) plan enrollment This role comes with competitive compensation (base + commission), equity in a high-growth company, and the opportunity to significantly influence a rapidly expanding market. If you're ready for impactful work with freedom to innovate and execute, we'd love to connect. We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you! For United States Applicants: Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. For United Kingdom Applicants: Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law. ## About Assembled ## Company Overview - **One-liner**: Assembled provides a unified workforce management platform that blends human agents, AI agents, and BPO vendors to help customer support teams forecast, schedule, and optimize operations. - **Entity Type**: Private (Series B – $51M raised in 2022) - **Headquarters**: San Francisco, California, United States - **Founded**: 2018 - **Founders**: Ryan Wang (CEO) and John Wang (CTO) ## Core Business - **Primary industry**: Workforce management software for customer support / contact centers - **Target customers**: B2B – enterprises and mid-market support teams (e.g., Etsy, Robinhood, Stripe, HubSpot, Autodesk) - **Mission or purpose statement**: “Elevate customer support through AI-powered software that makes life easier for customers and employees.” [assembled.com](https://www.assembled.com/about) ## Products & Services - **AI Agents**: Chat, email, SMS, and voice bots that handle customer resolutions end-to-end, connected to internal tools and policies. (SaaS / AI) - **AI Workforce Management**: Scheduling, forecasting, and real-time analysis powered by machine learning to manage blended workforces (humans + AI + BPOs). (SaaS) - **AI Copilot**: Real-time assistance for support agents – surfaces knowledge, suggests responses, automates translations, and streamlines handoffs. (SaaS) All products are integrated into a single platform. The company emphasizes strong API integrations with the existing tech stack. [assembled.com](https://www.assembled.com/) ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Annual revenue of ~$9.5M (LinkedIn estimate, 2025), Total funding of $70.7M (Seed, Series A, Series B) - **Notable Investors/Partners**: Emergence Capital (Jake Saper – Board Member), NEA (Vanessa Larco – Board Member), Hilarie Koplow-McAdams (Board Observer, former President of New Relic), Stripe (seed investor). [assembled.com/about](https://www.assembled.com/about) - **Growth Signals**: - 4.5 billion events scheduled through the platform in 2025. - Case study clients report 66% reduction in phone wait times, 40% reduction in chat wait time, 2x faster resolution, and 80+% scheduling automation. - Over 50,000 agents scheduled per month across 15 global offices. - Headcount of 111 employees (YoY slight decrease of -0.7%, but active job postings increasing 7.7% year-over-year). - LinkedIn followers grew 40% in the past year. [linkedin.com/company/assembledhq](https://www.linkedin.com/company/assembledhq) ## Competitive Advantages - **Unified platform** – The only solution that manages in-house human agents, AI agents, and BPO vendors on a single dashboard with real-time recommendations. - **AI-native intelligence** – Uses actual case history to pinpoint automation opportunities and measure savings, blending human empathy with AI efficiency. - **Enterprise-grade compliance** – SOC 2, GDPR, and HIPAA compliant with granular permissions and audit readiness. - **Deep integrations** – Connects to the entire support tech stack, making adoption seamless for existing teams. ## Strategic Focus - Accelerate AI transformation of customer support by helping organizations deploy AI agents alongside human staff. - Expand globally – operates in the US, UK, India, Germany, Singapore, and Canada; recent offices in New York and San Francisco. - Continue building out the AI Copilot and Workforce Management features to drive measurable savings and operational improvements for clients. ## Why Work Here - **Flexible work arrangements** – Hybrid/remote options with a home-office credit for remote employees. In-office perks include catered lunches 5x/week, pet-friendly environment, and good snacks. [assembled.com/careers](https://www.assembled.com/careers-at-assembled) - **Competitive compensation and equity** – Encourages an owner mentality; full health, dental, vision insurance plus 401(k) plan. - **Monthly stipends** – For wellness (gym, etc.) and continued learning/development. - **Visa sponsorship** – The company sponsors employment visas for US roles. - **Culture** – Values empathy, curiosity, and determination. Emphasizes “act like a support agent,” making feedback a gift, and being the best partner. Described as low-ego, high-impact environment. [assembled.com/careers](https://www.assembled.com/careers-at-assembled) - **Open roles** – 28 active job postings (as of mid-2025) across engineering, product, sales, customer success, and marketing. Notable roles include Software Engineer – AI Agents and Engineering Manager – Forecasting & Scheduling. [linkedin.com/company/assembledhq](https://www.linkedin.com/company/assembledhq) ## Sources 1. [assembled.com](https://www.assembled.com/) 2. [assembled.com/about](https://www.assembled.com/about) 3. [assembled.com/careers-at-assembled](https://www.assembled.com/careers-at-assembled) 4. [linkedin.com/company/assembledhq](https://www.linkedin.com/company/assembledhq) ## Other roles at Assembled - [Enterprise Sales Development Representative (SDR)](https://feeny.ai/job/enterprise-sales-development-representative-sdr-assembled-new-york-whyc3k1mqsjq) — New York, NY - [Enterprise Sales Development Representative (SDR)](https://feeny.ai/job/enterprise-sales-development-representative-sdr-assembled-san-francisco-xdkdv87sfkzc) — San Francisco, CA - [Design Engineer](https://feeny.ai/job/design-engineer-assembled-san-francisco-yajzjaatr0f3) — San Francisco, CA - [Strategic Customer Success Manager](https://feeny.ai/job/strategic-customer-success-manager-assembled-san-francisco-5e8as9j6g6z4) — San Francisco, CA - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-assembled-san-francisco-gfatrkdb4dn4) — San Francisco, CA - [Security Engineer](https://feeny.ai/job/security-engineer-assembled-new-york-a8tps4c4aazx) — New York, NY - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-assembled-san-francisco-df3x7fzqekzp) — San Francisco, CA - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-assembled-new-york-28wgqjmeve4w) — New York, NY - [Software Engineer, Workforce Operations](https://feeny.ai/job/software-engineer-workforce-operations-assembled-san-francisco-4eh83vmrmc7x) — San Francisco, CA - [Product Designer, Design Systems](https://feeny.ai/job/product-designer-design-systems-assembled-san-francisco-sb5ctpkke3ya) — San Francisco, CA