--- title: 'Sales Engineer at Phonely' canonical: 'https://feeny.ai/job/sales-engineer-phonely-san-francisco-jcw3j5fwaf7r' type: 'job' last_seen: '2026-10-15' --- # Sales Engineer at Phonely - **Company:** Phonely - **Location:** San Francisco, CA - **Compensation:** $120k–$180k - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-04-14 - **Last confirmed live:** 2026-10-15 - **Apply:** https://jobs.ashbyhq.com/phonely/186601ce-9739-4760-9225-ca955d7fb1b5 ## Job description Sales Engineer At some point in the future, every business will answer their phone with voice AI. We are building the platform that makes it possible. Phonely builds conversational voice AI agents for high-volume phone workflows. Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in production. We're growing fast and our deals are getting more technical. We need someone who can bridge the gap between what we sell and how it actually works. ## About the Role We're hiring a Sales Engineer to partner with our sales team on technical discovery, demos, and proof-of-concepts for prospective customers. You'll be the person in the room who can answer the hard questions, build out a demo that maps to the customer's actual call workflows, and make the technology click for technical and non-technical buyers alike. This role sits at the intersection of sales and engineering. You'll be on calls with prospects understanding their telephony setup, integration requirements, and compliance constraints, then working with our team to scope a solution that wins the deal. You'll also build demo environments, run technical evaluations, and support POCs through to production. If you like solving puzzles, talking to customers, and making complex technology feel simple, this is your role. There's a natural overlap with our CS and Forward Deployed Engineering teams, so if you're someone who could land in any of those seats, even better. ## What You'll Do - Partner with AEs on technical discovery: understand the prospect's call flows, integrations, data requirements, and compliance needs - Build and deliver tailored product demos that map to each customer's specific use case - Scope and manage proof-of-concepts from setup through evaluation - Answer technical questions on APIs, webhooks, telephony (SIP, Twilio), integrations, and security - Translate customer requirements into implementation plans for engineering and CS - Create technical documentation, architecture diagrams, and RFP responses - Support procurement and security reviews during the sales process - Provide feedback to product and engineering on feature gaps and customer needs - Build reusable demo environments and technical sales collateral - Stay current on the voice AI landscape and competitive technology ## What You'll Bring - 3+ years in sales engineering, solutions engineering, or a technical pre-sales role - Strong understanding of APIs, webhooks, cloud infrastructure, and SaaS integrations - Ability to demo complex products and make them feel simple - Excellent communication skills, both with technical teams and business stakeholders - Comfortable working in a fast-paced environment with multiple deals in flight - Experience in telecom, voice, contact center technology, or SaaS is strongly preferred - Hands-on, you're comfortable building things, not just talking about them ## Nice to Have - Experience with telephony (SIP, Twilio, Five9, Genesys) - Familiarity with LLMs, voice AI, or conversational AI platforms - Background in customer success or forward-deployed engineering - Programming experience (Python, JavaScript, or similar) ## Why Join Phonely We are a team of ex-athletes, founders, and builders with low egos and high standards. We take the work seriously without taking ourselves too seriously. On-site in San Francisco, meals covered, quarterly offsites to interesting places (Rocky Mountains, Costa Rica, Indonesia), and meaningful equity in a company that is growing fast. You will work directly with the sales team and founders and have real ownership over how we win technical deals. Interview Process 1. 15-min intro call to evaluate fit 2. Technical deep dive with a team member 3. Mock demo: present Phonely to a simulated enterprise prospect 4. Final conversation with leadership ## About Phonely ## Company Overview - **One-liner**: Phonely provides lifelike AI voice agents that answer business phone calls, manage chats and SMS, and automate customer interactions across channels. - **Entity Type**: Private (Series A) - **Headquarters**: San Jose, California, United States - **Founded**: 2023 - **Founders**: Not publicly listed (CEO: William Bodewes) ## Core Business - **Industry**: Voice AI / Customer Communication Automation - **Target Customers**: B2B – SMBs to Fortune 500 enterprises; verticals include healthcare, home services, legal, insurance, real estate, e‑commerce, and contact centers. - **Mission**: *“Building technology that lets businesses provide better support to their customers, lets doctors see more patients, and lets the rest of us never get put on hold again.”* [phonely.ai/about](https://www.phonely.ai/about) ## Products & Services - **Phonely AI Receptionist**: Natural, human‑like voice agent that handles inbound calls – appointment scheduling, lead qualification, routing, payments, follow‑up, and outbound outreach. Supports 100+ languages and voice cloning. [phonely.ai](https://www.phonely.ai/) - **Omnichannel Platform**: Extends AI agents to phone, live chat, SMS, and API – delivering consistent experiences across channels. - **Analytics & Optimization**: Call recording, transcription, AI‑powered insights, and performance dashboards to continuously improve conversations. - **Custom Workflows**: Configurable conversation flows, scripts, tone, routing logic, and escalation paths. Integrates with CRMs, scheduling software, and other business tools. - **Compliance & Security**: SOC 2, HIPAA, GDPR, CCPA, PCI compliant – built for regulated, high‑stakes conversations. ## Market Standing - **Valuation**: Not disclosed - **Key Metric**: Raised **$16.5 M** in total funding (Series A of $16 M closed in 2026). [cbinsights.com](https://www.cbinsights.com/company/phonely) - **Notable Investors**: Y Combinator, Base10 Partners, Etech, EngageCX, TSA Telco Group (over 10 investors total). - **Growth Signals**: - **10,000+** businesses using the platform - **100,000+** calls per day processed - **70%** reduction in operational costs reported by customers - **70%** of businesses set up in less than 5 minutes - Trusted by Fortune 500 companies and backed by leading accelerator Y Combinator. ## Competitive Advantages - **Lifelike AI**: Voice agents built by PhD researchers with natural turn‑taking, emotion handling, and voice cloning that sounds human. - **Omnichannel Unity**: One platform for phone, chat, SMS, and API – not just voice. - **Enterprise‑Grade Compliance**: Supports HIPAA, SOC 2, GDPR, CCPA, and PCI out of the box – critical for healthcare, legal, and finance. - **Rapid Deployment**: 70% of businesses go live in under 5 minutes; enterprise gets dedicated setup teams. - **Deep Integrations**: Pre‑built connectors to CRMs, scheduling tools, and payment systems – zero human intervention possible. ## Strategic Focus - **Scale AI‑First Customer Communication**: Expand the platform’s capability to handle millions of calls while maintaining quality and compliance. - **Vertical Expansion**: Deepen workflows for high‑regulation industries (healthcare, legal, insurance). - **Community & Partner Ecosystem**: Host webinars, roundtables, and a Slack community to share playbooks and foster customer success. - **Continuous Optimization**: Use analytics and machine learning to make every agent smarter and every call more effective. ## Why Work Here - **Culture**: Values include *customer obsession*, *intensity* (fast shipping and iteration), *attention to detail*, and *trust* (building for regulated environments). - **Team**: Composed of AI researchers, engineers, operators, and customer‑obsessed builders – described as “people who know voice AI is hard.” - **Impact**: Work on a platform that handles 100K+ daily calls for 10K+ businesses, from small clinics to Fortune 500 enterprises. - **Growth**: Join an early‑stage (Series A) company backed by Y Combinator, with significant runway and customer traction. - **Work Model**: Not explicitly stated as remote or hybrid; HQ in San Jose, CA. Careers page lists open positions. - **Perks**: Opportunity to shape the future of voice AI, work with PhD researchers, and build at the intersection of AI and real‑world customer communication. ## Sources 1. [Phonely AI – Product & Company Overview](https://www.phonely.ai/) 2. [Phonely About Page – Mission & Team](https://www.phonely.ai/about) 3. [Phonely Careers Page](https://www.phonely.ai/careers) 4. [CB Insights – Funding, Investors, HQ Details](https://www.cbinsights.com/company/phonely) ## Other roles at Phonely - [Operations Specialist](https://feeny.ai/job/operations-specialist-phonely-san-francisco-74w5enaf2n9a) — San Francisco, CA - [QA Engineer](https://feeny.ai/job/qa-engineer-phonely-canada-md7gp7nn8mk1) — Canada - [Founding Product Manager](https://feeny.ai/job/founding-product-manager-phonely-san-francisco-k5pvxa9k4hzy) — San Francisco, CA - [Founding Content Marketing Lead](https://feeny.ai/job/founding-content-marketing-lead-phonely-san-francisco-nfqhxft889cn) — San Francisco, CA - [Technical Customer Success Manager](https://feeny.ai/job/technical-customer-success-manager-phonely-san-francisco-2wh3dm68htrb) — San Francisco, CA - [Founding Brand Designer](https://feeny.ai/job/founding-brand-designer-phonely-san-francisco-vtxmdsjrq3rt) — San Francisco, CA - [Senior Business Development Representative](https://feeny.ai/job/senior-business-development-representative-phonely-san-francisco-h4b6r9kf0ggt) — San Francisco, CA - [Business Development Representative](https://feeny.ai/job/business-development-representative-phonely-san-francisco-yavhbsmdgxk6) — San Francisco, CA - [Content Marketing Intern](https://feeny.ai/job/content-marketing-intern-phonely-san-francisco-884hqnm64mdv) — San Francisco, CA - [Software Engineer Intern](https://feeny.ai/job/software-engineer-intern-phonely-san-francisco-hacsghp5gjzk) — San Francisco, CA