--- title: 'Sales Operations Analyst at DISHER' canonical: 'https://feeny.ai/job/sales-operations-analyst-disher-remote-9ymysk25pfmz' type: 'job' last_seen: '2026-10-16' --- # Sales Operations Analyst at DISHER - **Company:** DISHER - **Location:** Remote - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-13 - **Last confirmed live:** 2026-10-16 - **Apply:** https://jobs.lever.co/disher/7f5cfcea-098e-4336-b080-0ccc24002956 ## Job description Customer Analytics Specialist DISHER is currently partnering with an organization that is evolving from a logistics services company into a technology-enabled services company. Technology, data, and AI increasingly are determining not only how efficiently they operate, but what services they can offer, how differentiated those services are, and the value they can create for their customers. In this role, you will build and own customer analytics that directly drive Net Revenue Retention and customer success outcomes. You will translate complex customer data into actionable insights and automated intelligence that enable Account Managers, Customer Success Managers, and executives to make faster, more informed decisions about retention, expansion, and customer value. You will report to the Vice President, Customer Operations and work directly with customer-facing teams to understand what decisions they need to make, validate whether your analytics are creating measurable impact, and iterate toward insights they trust and act on. What you will get to do: Customer Health & Retention Analytics - Build and maintain a customer health score combining order frequency, dispute rate, response time, fill rate satisfaction, and other key indicators - Produce weekly "at-risk account" reports (red/yellow/green) with specific drivers of score changes - Develop a churn propensity model that flags accounts 30-60 days before potential churn - Automate renewal dashboards with win probability estimates - Support internal and customer data analysis requests for executive and board-level decision making Expansion Signal Analytics - Generate monthly insight views and reports to identify expansion opportunities - Perform market share analysis to identify wallet share movement - Track service behavior and activities by account and surface SLA upgrade opportunities - Produce quarterly customer value reports for Account Managers and CSMs to use in customer QBRs - Build executive-level decks for monthly and quarterly business reviews Data Infrastructure & Automation - Maintain connections between their internal database, CRM, and BI tools (Power BI / Tableau) - Build and maintain dashboards that automatically refresh weekly - Implement automated alerts to CSM and AM when health scores cross thresholds - Document data definitions and standardize reporting - Work with operations and IT to resolve data quality issues at source AI & Advanced Analytics - Lead AI adoption for analytics and collaborate with IT to productionize analytic models - Implement AI prompts and query interfaces for AM/CSM self-service - Validate AI-generated insights and ensure accurate, quality data for customer-facing teams - Develop subject matter expertise in new technology platforms and products What success looks like: - A 30% reduction in "red" health score accounts week-over-week - A 50% reduction in CSM time spent on manual data extraction from baseline - 100% on-time delivery of automated reports What will make you successful: - 8+ years as a BI Analyst, Data Analyst, or Analytics Specialist (Power BI preferred) - Experience in logistics, supply chain, distribution, or e-commerce fulfillment (spare parts experience strongly preferred) - Proven track record of building dashboards that tell stories and drive action, not just visualizations - Knowledge of service supply chain and spare parts logistics metrics - Proficiency in Power BI or Tableau - Experience connecting to ERP/WMS data sources - Working knowledge of Python or similar for analysis (pandas, basic stats) - Familiarity with CRM data structures (HubSpot, Salesforce, Pipedrive) - Ability to translate business questions into data requirements - Strong verbal and written communication - Customer-facing and customer-centric mindset - Must have the current and continuing right to work in the United States of America without restrictions or expirations ## About DISHER ## Company Overview - **One-liner**: DISHER is an engineering, product development, manufacturing technology, and talent solutions firm that partners with clients to innovate and build custom solutions across diverse industries. - **Entity Type**: Private (Employee-Owned via ESOP) - **Headquarters**: Zeeland, Michigan, USA - **Founded**: 2000 - **Founders**: Jeff Disher ## Core Business - **Primary industry/industries**: Engineering Services, Product Development, Manufacturing Technology, Talent Solutions - **Target customers**: B2B, primarily mid-market to Fortune 500 companies across a wide range of industries including automotive, consumer goods, medical, and industrial equipment in the US and globally. - **Mission or purpose statement**: "Making a Positive Difference" — through integral relationships and innovative solutions with customers, coworkers, and communities. Their vision is to leave the world better than they found it. ## Products & Services - **Product Development**: Integrated design and engineering services from concept through production, covering mechanical, electrical, and software engineering. - **Manufacturing Solutions**: Services to streamline processes, boost productivity, and advance manufacturing technology, including automation and process optimization. - **Electronics Engineering**: Design and development of electronic systems and embedded solutions. - **Talent Solutions**: Staffing and consulting to place top engineering, design, and technical talent into client teams (both short-term contractors and permanent hires). - **DISHER Extended Network (DEN)**: A vetted network of freelance and contract professionals (engineers, designers, project managers) who work on a project-by-project basis for DISHER clients. ## Market Standing - **Valuation/Market Cap**: Not publicly available (Private, ESOP-owned company). No external funding rounds. - **Key Metric**: Core team of 130+ employees, with an extended network (DEN) of over 70 experts. Headcount has grown significantly from a one-person operation founded in 2000. - **Notable Investors/Partners**: Not applicable (100% employee-owned). Bi-weekly meetings review state of the business, indicating strong internal transparency on financials. - **Growth Signals**: 130+ core team members signals steady, stable growth over 20+ years. They are an award-winning firm that augments teams for clients ranging from startups to Fortune 500 companies, indicating strong reputation and demand. ## Competitive Advantages - **Employee Stock Ownership Plan (ESOP)**: Every full-time core employee becomes an owner of the company, fostering a strong sense of ownership and alignment with the company’s long-term success. This is a powerful differentiator. - **Strong, Intentional Culture**: Built on 12 core culture characteristics (e.g., Unvarnished Communication, Trusting Relationships, Innovation, Stewardship) that are actively lived out through weekly team lunches, offsites, and ongoing feedback. - **Flexibility & Autonomy**: No fixed start/end times for workdays. Team members are encouraged to work where they are most productive (office, remote, or at client sites). - **High Employee Satisfaction**: 98% of teammates say DISHER is a great place to work, as per their internal Great Place to Work survey. - **Community Commitment**: 10% of profits are given back to community and nonprofit organizations. Employees get 20 paid hours of volunteer time annually. ## Strategic Focus - **Deepening Client Partnerships**: Moving beyond being "extra hands" to becoming true partners that help clients achieve their vision. - **Continuous Improvement**: Using workplace assessments (Great Place to Work, Denison Organizational Culture Survey) to refine culture and operations. - **Talent Development**: Investing heavily in their people through DISHER University, individual coaching, and personal development opportunities to maintain a high-caliber team. - **Expanding the Extended Network (DEN)**: Growing their network of vetted freelance talent to provide flexible, scalable solutions for clients. ## Why Work Here - **Culture is Core**: DISHER intentionally builds a collaborative, transparent, and supportive environment. Their 12 core characteristics guide how employees treat each other and customers. - **Flexible & Remote-Friendly**: They have no fixed daily start/end times and support working from the office in Zeeland, MI, from home, or at client locations, based on what is most productive. - **Exceptional Benefits**: - **Employee Ownership (ESOP)**: Full-time employees are immediately enrolled in an ESOP, providing a unique retirement benefit in addition to a 401k. - **Generous Time Off**: Up to 4 weeks of vacation plus 11 paid holidays. - **Parental Leave**: 2 weeks off after the birth or adoption of a child. - **Paid Impact Time**: 80 hours per year for community service, professional development, and charitable work. - **Insurance**: Excellent health, dental, and vision insurance, plus mental health resources. - **Team Bonding & Events**: Weekly all-team Friday lunches, two companywide offsites per year, a Christmas party, a summer picnic, and group sports sponsorships. - **Growth & Development**: Formal programs like DISHER University, educational reimbursement, individual coaching, and subject matter communities. ## Sources 1. [disher.com - Company Homepage](https://www.disher.com/) 2. [disher.com - About Us](https://www.disher.com/about/) 3. [disher.com - Careers Page](https://www.disher.com/careers/) 4. [disher.com - Our Culture Page](https://www.disher.com/our-culture/) 5. 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