---
title: 'Sales Operations Coordinator at Motorway'
canonical: 'https://feeny.ai/job/sales-operations-coordinator-motorway-brighton-jshjsh4en526'
type: 'job'
last_seen: '2026-09-07'
---

# Sales Operations Coordinator at Motorway

- **Company:** Motorway
- **Location:** Brighton, United Kingdom
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-07
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/motorway/0802eca8-4081-45b0-bb94-aa2fea16c7bd

## Job description

## ABOUT MOTORWAY

Motorway is the UK's largest online car-selling platform. We connect private sellers directly with over 8,000 dealers nationwide. Our online platform helps sellers achieve great prices for their cars while giving dealers fast, reliable access to the stock they want for their dealerships. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.

This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.

Where the team comes in:

We're now applying that same model to Enterprise: the part of the market where businesses, not private individuals, sell vehicles to dealers. It's 2 million of the 8 million used cars sold in the UK each year, a quarter of the total market.

In May 2026 we launched our Enterprise remarketing service with Mobilize Financial Services (the finance arm behind Renault, Nissan, Dacia and Alpine) as our first customer (see launch article here https://cardealermagazine.co.uk/motorway-expands-into-remarketing-as-boss-says-sector-is-well-overdue-a-rebuild/324335). Mobilize’s end-of-lease customers profile their car through Motorway’s market-leading app, we auction the vehicle directly to dealers, and the vehicle is collected from the customer at the end of the lease. This cuts weeks out of a process that used to require physical storage sites and repeat transport, saving costs and time; and delivering a better customer experience.

This role joins the Enterprise team that is building this business line from the ground up. It's a rare chance to shape a new, fast-growing product inside an already fast-growing scale-up, and help rebuild a part of the automotive industry that our CEO has called "well overdue a rebuild." If you’re excited about building a ground-breaking business that redefines an industry, this role is for you.

About the team:

The Enterprise Operations Team sits at the centre of this new, high-growth business line. You'll be the main point of contact for our enterprise lease customers, guiding them through every step of the return and inspection process, and you'll work directly with purchasing dealer partners to keep the buying process smooth on their side too.

Every interaction you handle shapes how supported, informed and confident our lease customers and dealers feel. The structured approach and attention to detail you bring drives operational excellence and keeps customer satisfaction high as we grow in the lease vehicle market.

You'll be joining an ambitious new chapter for Motorway from day one.

What you'll be doing:

This is a generalist role where you will be working with customers and dealers managing the end-to-end sales process from the initial vehicle appraisal through to final inspection and collection:

- Enterprise Customer Contact: Be the primary point of contact for enterprise lease customers via phone (inbound and outbound) email and WhatsApp, guiding them through their vehicle return and inspection process.
- Customer Calls: Conduct customer calls to verify identity, review vehicle inspections, confirm eligibility, and set clear expectations around next steps.
- Manage Vehicle Profiling: Gather and validate vehicle details including mileage, service history, condition and inspection photos to prepare vehicles for sale.
- Set Expectations Clearly: Explain inspection outcomes, indicative charges, collection process in a clear, concise and professional manner.
- Coordinate Collections: Capture preferred collection dates, confirm logistics and ensure all transport details are accurately recorded.
- Process Vehicles End to End: Move vehicles through each operational stage from onboarding and enquiry creation to sale readiness, post sale support and invoice creation ensuring accurate handover.
- Handle Post Sale Queries: Generate and share damage reports, support customer questions and assist with post sale updates.
- Maintain Operational Accuracy: Keep systems, trackers and dashboards fully up to date to meet quality, compliance and SLA standards.
- Collaborate Cross-Functionally: Collaborate closely with Transport, B2B Sales Specialist and Strategic Account teams to ensure a smooth, joined up customer experience.
- Achieve Performance Targets: Work towards quality, productivity and customer experience targets while following defined enterprise processes.

About you:

- You’re confident speaking with customers and dealers on the phone, via email and on WhatsApp.
- You're calm, professional and clear when handling structured processes or sensitive conversations.
- You're highly organised and comfortable managing multiple workflows across systems and trackers.
- You’re a quick learner who applies guidelines confidently and knows when to escalate.
- You enjoy working collaboratively in a fast based operational environment.

## BENEFITS

We've got your back, in life's biggest moments and the everyday ones too.

- Competitive salary
- Equity scheme - we all share in Motorway's success
- 33 days holiday
- Sea-front office with bi-weekly massages and free snacks
- Private medical insurance via BUPA
- Life assurance
- Pension scheme (we contribute 5%)
- Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption)
- 24/7 Employee Assistance Programme
- EV leasing scheme
- Cycle to work scheme
- Nursery salary sacrifice scheme
- 1 paid volunteering day a year

## About Motorway

## Company Overview
- **One-liner**: Motorway is the UK’s leading online marketplace that connects private car sellers directly with a national network of verified dealers, using a daily auction system to deliver the best price fast.
- **Entity Type**: Private (Series C / Venture Capital-Backed)
- **Headquarters**: London, England, United Kingdom (Fitzrovia office) with a second office in Brighton.
- **Founded**: 2017
- **Founders**: Tom Leathes (CEO) and Harry Jones

## Core Business
- **Primary industry/industries**: Automotive marketplace, used car sales, online vehicle auctions, fintech (Motorway Pay).
- **Target customers**: Two-sided marketplace serving consumers (private sellers) and B2B buyers (over 8,000 verified car dealers).
- **Mission or purpose statement**: To build a better car market by making car selling simpler, faster, and fairer for everyone.

## Products & Services
- **Motorway (Consumer Platform)**: A fully online service where private car owners get a free instant valuation, profile their car using a mobile app, and list it in a daily auction where 8,000+ verified dealers bid. The highest offer is presented to the seller. Includes home collection, same-day payment via **Motorway Pay**, and automatic settlement of outstanding finance.
- **Motorway for Dealers**: A B2B platform allowing dealers to buy privately-owned used vehicles directly from sellers, bypassing traditional wholesale middlemen.
- **Motorway Remarketing (Enterprise Service)**: A new B2B line launched in 2025/2026 giving dealers direct access to end-of-finance vehicles from fleet and finance partners (e.g., Mobilize Financial Services).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total funding raised is **$308.75M** (approx. £250M+).
- **Notable Investors/Partners**: Backed by world-class investors including **Index Ventures**, **BMW i Ventures**, **Latitude**, **Unbound**, and **Trinity Capital** (which provided a £25M credit facility in May 2026).
- **Growth Signals**:
    - Over **1 million cars sold** through the platform.
    - Rated **’Excellent’** with **100,000+ Trustpilot reviews**.
    - **84% of sellers** get more than market price for their car (independently validated).
    - Expanded into the **fleet remarketing** space in 2025/2026.
    - Team has grown to approximately **400 employees** across London and Brighton.

## Competitive Advantages
- **True Two-Sided Network Effect**: A large base of private sellers attracts more dealers, which in turn drives better prices for sellers (84% beat market price), creating a powerful flywheel.
- **Tech-First Experience**: Fully online, app-based valuation and listing process removes the friction of physical inspections and haggling.
- **Motorway Pay**: An in-house payment system that enables instant, secure bank transfers on the doorstep, eliminating payment risk for both parties.
- **Trust and Transparency**: No upfront fees (fee only charged on successful sale), combined with verified dealer network and high ratings.

## Strategic Focus
- **Deepening the enterprise & fleet channel**: The launch of the remarketing service shows a move to capture more B2B supply.
- **Scaling dealer services**: Expanding offerings for dealers beyond just auction access (e.g., financing, logistics).
- **Data & AI investment**: Actively hiring a **Principal Generative AI Engineer** and **Senior Marketing Data Analyst**, indicating a focus on leveraging AI to improve matching, pricing, and operational efficiency.
- **UK market dominance**: With $308M in funding, Motorway is well-capitalized to consolidate its position as the UK’s leading digital used car marketplace.

## Why Work Here
- **Culture & Values**: Described as a community that cares about much more than cars. Core values include “Create new roads” (innovation), “Take the wheel” (ownership), and “Be humble” (ego-free teamwork). Features employee-led D&I, LGBTQ+, and Women’s committees.
- **Hybrid Work**: London office operates on a **hybrid schedule**. Employees can also **work from Europe for up to 4 weeks a year**.
- **Dog-Friendly**: Dogs welcome in the London office on Mondays and Fridays.
- **Perks & Benefits**:
    - Financial: Employee stock option scheme, generous pension, save 40% on a new electric car.
    - Wellness: Comprehensive BUPA private health insurance, 24/7 Employee Assistance Program.
    - Family: Generous maternity/paternity leave, nursery fee coverage.
    - Office Life: Communal lunches, themed breakfasts, sea views in Brighton, and regular social events.
- **Engineering Culture**: With ~400 people and a focus on data and AI, the engineering and product teams are central to the business. Current openings include a Principal Generative AI Engineer and Executive Assistant to the CPO, signaling a high-priority product organisation.

## Sources
1. [motorway.co.uk](https://motorway.co.uk/about)
2. [careers.motorway.co.uk](https://careers.motorway.co.uk/)
3. [cbinsights.com](https://www.cbinsights.com/company/motorway)
4. [uk.linkedin.com](https://uk.linkedin.com/company/motorway-online-ltd.)

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