--- title: 'Sales, Operations & Customer Success Manager at Lirvana Labs' canonical: 'https://feeny.ai/job/sales-operations-customer-success-manager-lirvana-labs-hong-kong-eg3my2wfdv15' type: 'job' last_seen: '2026-09-09' --- # Sales, Operations & Customer Success Manager at Lirvana Labs - **Company:** Lirvana Labs - **Location:** Hong Kong - **Employment:** full-time - **Work type:** onsite - **Posted:** 2025-10-16 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.lever.co/lirvanalabs/d402383f-7349-465f-b4a6-f9320f4fe11d ## Job description About Us: We are an innovative start-up based in Silicon Valley, expanding our global footprint by establishing our first non-US site in Hong Kong. Our mission is to revolutionize the education sector through our cutting-edge generative AI education platform. We are looking for a dedicated and versatile Operations Manager to support our growing team in Hong Kong. Position: You will play a key role in creating a productive and positive work environment, enabling our team to focus on delivering groundbreaking solutions in education technology. ## Key Responsibilities - Develop and Execute the customer on broad Journey Strategy - Develop and implement effective strategies to guide prospective school administrators through the discovery and adoption process, ensuring alignment with Lirvana Labs' mission to revolutionize child learning. - Lead the team in providing a supportive, informative, and positive experience from initial inquiry through to a successful pilot program and long-term partnership. - Manage all prospect and partner communications to ensure they are timely (within 24 hours), high-quality, and reflect our warm, enthusiastic, and expert brand voice. - Oversee the prospect pipeline, ensuring the team effectively nurtures leads, demonstrates the value of our evidence-based approach, and guides families/schools toward a confident decision. - Drive conversion by coaching the team to articulate our product's benefits, address specific educational concerns, and highlight the long-term developmental impact for children. - Actively participate in key stages of the family and school journey—from initial demos and trial support to pilot program kick-offs—providing timely and constructive feedback to the team. - Coordinate and schedule product demonstrations and needs-assessment calls for prospective school partners. - Oversee data capture and relationship management through our CRM, ensuring the team adheres to all data privacy and management protocols. - Analyze key metrics including demo attendance, trial-to-pilot conversion rates, and customer satisfaction to identify trends and target growth opportunities. - Proactively manage the renewal process and nurture relationships to minimize churn, addressing any concerns with empathy and a solutions-oriented approach. - Manage Educational and Partnership Events - Develop and implement a calendar of high-value virtual and in-person events (e.g., webinars on, school administrator roundtables, parent Q&As) designed to educate prospects and fuel the pipeline. - Lead the end-to-end execution of events, ensuring they are engaging, informative, and seamlessly managed to strengthen our community and brand authority. - Foster Cross-Functional Collaboration - Work closely with Product, Design, and Engineering teams to relay customer feedback, ensure product messaging is accurate and compelling, and align on shared goals for customer acquisition and success. ## Qualifications - Study in  Business Administration, Education, Marketing, or a related field. - At least 2 years of experience in a Sales / Marketing role with demonstrated success in growing / increasing sales in a competitive market. - 3-5 years of admissions experience in local market. - Experience of working with CRM systems and integration with the sales life cycle. Why Join Us: Be part of an innovative start-up with a mission to transform education. Opportunity to work in a dynamic and collaborative environment. Competitive compensation and benefits package. Career growth and development opportunities. Work in the vibrant Cyberport community, surrounded by cutting-edge tech companies. ## About Lirvana Labs ## Company Overview - **One-liner**: Lirvana Labs develops AI-powered educational tools for personalized learning and skill development, starting with an app called Yeti Confetti Kids. - **Entity Type**: Private (Seed stage) - **Headquarters**: Menlo Park, California, United States - **Founded**: 2021 - **Founders**: Christie Pang (Co-Founder & CEO), Stone Lee (Founder), Christine Ma-Lau (Co-Founder) ## Core Business - **Primary industry**: Education (EdTech), specifically K-12 learning and early childhood education. - **Target customers**: B2B (school districts and educational institutions) and B2C (parents looking for supplemental learning tools). Focus on students from Kindergarten through Grade 5, including multilingual learners. - **Mission**: Build a “Limitless Learning Companion” that is enriched with social-emotional learning goals, not addictive gratification, and can adapt to any curriculum. ## Products & Services - **[Yeti Confetti Kids](https://lirvana.ai)**: An AI-powered learning app for children (K-5) that covers reading, writing, math, and social-emotional learning. Uses a proprietary AI model that ingests any curriculum to generate real-time lesson plans and optimise for learning outcomes. Available on app stores and also deployed in schools as a configurable platform integrated with existing systems. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company). - **Key Financials**: Annual revenue of approximately $1.6 M (estimated) and total funding of **$8.33 M** across 2 rounds (conflicting reports: some sources cite $5.3 M in a single seed round in 2024). - **Notable Investors**: Kapor Capital (lead investor in seed round), Transcend Capital Partners, Chingona Ventures. - **Growth Signals**: - Headcount ~33–40 employees across US, Hong Kong, Singapore, Canada. - 55%+ annual LinkedIn follower growth. - Recent efficacy study (Nov 2025–Apr 2026) in NYC’s Bronx District 10 showing 3.8× ELA growth and 1.6× math growth for consistent users. - Positive press and research validation (half‑grade level improvement in 10 weeks reported in 2024). ## Competitive Advantages - **Proprietary AI model** capable of ingesting any curriculum and adapting in real time – a strong moat versus generic tutoring apps. - **Social-emotional learning (SEL)** embedded in the product, differentiating it from purely academic tools. - **Efficacy data** from real school deployments (NYC public schools) providing proof of learning outcomes. - **Multi-language/multi-cultural focus** (e.g., Vietnamese-speaking student gained 2.2 grade levels) appealing to diverse school districts. ## Strategic Focus - Deepen partnerships with school districts, especially those serving multilingual and under‑resourced communities. - Scale the platform beyond the Yeti Confetti Kids app into a full “limitless learning companion” for various curricula. - Continue building research‑backed evidence of learning impact to drive B2B sales. - Grow headcount in product, engineering, and customer success, particularly in the US and Hong Kong. ## Why Work Here - Remote‑friendly culture with offices in Menlo Park, Hong Kong, and Singapore. Listed roles include remote or on-site flexible arrangements. - Mission‑driven work: improving educational equity through AI. - Small, collaborative team (~33 people) where every role has high impact. - Emphasis on research and data – candidates interested in applied AI for social good will find meaningful projects. - Notable perks: chance to shape a product used in NYC public schools; focus on healthy screen time (no addictive hooks). ## Sources 1. [lever.co](https://jobs.lever.co/lirvanalabs) – careers page 2. [linkedin.com](https://linkedin.com/company/lirvana) – company page, recent efficacy study 3. [tracxn.com](https://tracxn.com/d/companies/lirvanalabs/__E0h2zQh7xoXurn10heJeR5HX2xGO1rPwA_poeRc3N9E) – funding, founders, competitors 4. [builtin.com](https://builtin.com/company/lirvana-labs) – employee count, culture, job listings 5. [prnewswire.com](https://www.prnewswire.com) (via search result) – 2024 funding announcement and efficacy data ## Other roles at Lirvana Labs - [Solutions Architect](https://feeny.ai/job/solutions-architect-lirvana-labs-menlo-park-5q4vbww9g7pb) — Menlo Park, CA - [AI Upskilling & Growth Lead](https://feeny.ai/job/ai-upskilling-growth-lead-lirvana-labs-hong-kong-mmncvm8hrcta) — Hong Kong - [Account Manager](https://feeny.ai/job/account-manager-lirvana-labs-texas-california-southwest-8rzesb3d436q) — Texas / California / Southwest - [APAC Admin Officer](https://feeny.ai/job/apac-admin-officer-lirvana-labs-hong-kong-1q8bnb4812q3) — Hong Kong - [Software Engineer (Hong Kong, Cyberport)](https://feeny.ai/job/software-engineer-hong-kong-cyberport-lirvana-labs-hong-kong-75yzn0f00h73) — Hong Kong - [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-lirvana-labs-hong-kong-apxy9b5tq0gv) — Hong Kong