---
title: 'Sales Operations Manager at AlertMedia'
canonical: 'https://feeny.ai/job/sales-operations-manager-alertmedia-austin-tp6g02k2pfw9'
type: 'job'
last_seen: '2026-11-10'
---

# Sales Operations Manager at AlertMedia

- **Company:** AlertMedia
- **Location:** Austin, TX
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-10
- **Apply:** https://job-boards.greenhouse.io/alertmedia/jobs/8929362002

## Job description

Do work that matters.

At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.

Our core values drive us in our important mission of keeping people safe:

- We’re humans not robots
- Customers always come first
- We work better together
- Simplicity is our strength
- Our reputation is priceless
- Hard work pays off

AlertMedia is looking for a Sales Operations Manager to create scalable, technology-driven processes that ensure best practices across opportunity management, pipeline visibility, and data quality. You’ll also conduct data analyses that will be used to inform strategic decisions across the entire Go-To-Market team and other parts of the business.

As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand!

Who you are:

You are an experienced sales operations professional who has the appropriate background to quickly start tackling challenges.  You are a self-starter who thrives in a fast-paced environment. You are passionate about optimizing sales processes and data management and have a roll-up-your-sleeves approach with a willingness to support the team and business. You love to learn and bring a data-driven approach to iterative improvement.

What you get to do every day:

- Act as a strategic partner to leadership by translating data into clear, actionable insights and recommendations
- Lead initiatives to streamline and standardize sales processes, ensuring scalability as the business grows
- Oversee key activities such as sales forecasting, territory design, and budgeting
- Design and deploy automations and intelligent workflows to eliminate manual work and improve rep productivity
- Create real-time, self-serve reporting and dashboards for all levels of the business, reducing dependency on manual analysis
- Proactively identify pipeline risks, data gaps, and performance trends using automated alerts and anomaly detection
- Reactively troubleshoot issues faced by the sales teams and proactively propose enhancements to avoid those issues
- Improve data quality and enrichment strategies through automation and third-party intelligence sources
- Evaluate new technologies to improve sales performance
- Foster cross-functional collaboration to create the best possible experience for the sales teams
- Collaborate closely with other members of the revenue operations team to ensure optimal processes & practices throughout the opportunity lifecycle.

What you bring to the role:

- 3+ years of experience in Revenue Operations, Sales Operations, or GTM Systems
- Proficiency in Salesforce and other sales systems (Outreach, Zoominfo, Qualified, Gong, UserGems, and more)
- Advanced Excel skills (formulas, lookups, pivots, graphs)
- Strong analytical mindset with the ability to translate complex data into clear insights
- Experience improving data quality, governance, and enrichment processes
- Experience designing and implementing automations, workflows, and system integrations
- Roll-up-your-sleeves approach with a willingness to take on "non-role-specific" sales duties as needed to support the team and business
- Strong cross-functional collaboration and stakeholder management skills
- Strongly prefer a candidate who has experience in several of the following areas:
- Business segment support
- CPQ implementation and maintenance
- Forecasting
- Geographic territory mapping
- Executive-facing sales reporting and data analytics
- CRM improvements and QA testing
- Commission plan design
- Building rapport with sales leadership
- Cross-functional project management
- Acquisition integration
- Rapid growth businesses

Location: This position is based in Austin, Texas with a hybrid work schedule.

Sponsorship: This position is not eligible for visa sponsorship. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future.

Identity Verification: To protect our candidates and our company from hiring fraud, finalists may be asked to complete an identity verification and present valid government-issued identification before or during the hiring process. By applying, you acknowledge that all interviews and assessments must be completed by you and not by another individual acting on your behalf.

Why you’ll love working at AlertMedia:

At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other.

- Competitive base salary + Company-wide bonus program
- Generous and flexible time off and parental leave policies
- Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!
- 401K with generous company match
- Amazing rewards and incentives – we love celebrating each other!
- Commitment to community service with opportunities to give back
- A Best Places to Work company 10 years in a row and numerous other awards
- Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails
- Ongoing career development opportunities through our Learning & Development team
- You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture

About AlertMedia:

We are the leading risk intelligence and response platform - trusted by the largest companies in the world to protect their people and assets when it matters most. We are a high-growth, PE-backed SaaS company with more than 4,000 clients scaling rapidly across the globe. Our technology is unmatched with a unified platform, a 7+ year history of AI innovation, a customer NPS of 70+, and a culture that sets us even further apart from our competition.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers.

For more information, please visit [www.alertmedia.com](https://www.alertmedia.com/).

Come join us in our mission to save lives and minimize loss through effective communication.

By applying for the role, you agree that AlertMedia will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy - https://www.alertmedia.com/legal/privacy-policy/.

## About AlertMedia

## Company Overview
- **One-liner**: AlertMedia provides a unified risk intelligence and response platform that helps organizations protect their people and operations by streamlining threat detection, mass communication, and incident management.
- **Entity Type**: Private (venture-backed)
- **Headquarters**: Austin, Texas, USA
- **Founded**: Not publicly available from provided sources
- **Founders**: Not publicly available from provided sources

## Core Business
- **Primary industry/industries**: Risk intelligence, emergency communication, security operations, travel risk management
- **Target customers**: B2B – organizations of every size, industry, and risk environment (SMB to enterprise)
- **Mission or purpose statement**: “Helping organizations protect what matters most” – enabling companies to keep their people safe, informed, and connected during critical events.

## Products & Services
- **Unified Risk Intelligence & Response Platform (SaaS)**: A single platform that combines global threat monitoring (45+ social and dark web sources), AI-driven risk analysis, mass notification (send alerts in seconds from any device), incident management workflows, travel risk visibility, and a common operating picture for employees and assets.
- **24/7 Expert Monitoring Team**: Live analyst support for threat verification and response coordination, with an average response time of less than 10 minutes.
- **Dedicated Customer Success & Onboarding**: Every customer gets a dedicated success manager, consultative onboarding, and ongoing support to ensure rapid deployment and high adoption.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Protects over $4 trillion in customer revenue and 8 million employees across 150+ countries; serves 3,500+ customers.
- **Notable Investors/Partners**: Not publicly available from provided sources
- **Growth Signals**:
  - Appointed first President and Chief AI Officer (Alex Vaccaro) in May 2026 to accelerate AI momentum and customer growth
  - Launched next-generation AI-powered analytics (AlertMedia Analytics) in May 2026 for real-time security operations insights
  - Named a Best Place to Work by Austin Business Journal for seven consecutive years
  - Named #6 Best Place to Work in Austin and #35 Best Place to Work in the U.S. by Built In
  - Recognized as one of Forbes’ top 500 startup employers
  - 98% employee recommendation rate, NPS score of +87

## Competitive Advantages
- **Unified platform**: Combines risk intelligence, threat monitoring, mass notification, incident management, and travel risk into one solution, reducing complexity and total cost of ownership (67% lower TCO reported by customers).
- **Speed and simplicity**: Threat identification to notification in just 3 clicks; average improvement in response time of 25 minutes.
- **High customer satisfaction**: 98% customer satisfaction rate, dedicated success managers, and 24/7 support create strong retention and advocacy.
- **Global reach**: Serves 150+ countries with local threat intelligence and multi-language capabilities.

## Strategic Focus
- **AI-first innovation**: Deepening AI capabilities across risk detection, analytics, and automation (Chief AI Officer role signals commitment).
- **Global expansion**: Continued growth in international markets and scaling the customer base across industries.
- **Operational resilience**: Helping organizations move from reactive crisis response to proactive, data-driven risk management.

## Why Work Here
- **Culture**: Described as a team of “fun-loving, creative” people who are serious about the mission. Named a top workplace locally and nationally for seven+ years.
- **Remote/Hybrid Policy**: Mix of in-office (Austin HQ), remote within the US, and an office in Mexico City. Many roles offer remote flexibility.
- **Benefits**:
  - 100% paid medical, dental, vision, disability, and life insurance for employees (subsidized for dependents)
  - Flexible PTO (unlimited, no counting days)
  - 16 weeks paid parental leave for birthing parents, 6 weeks for secondary caregivers
  - 6-week paid sabbatical after 6 years of service
  - Company-wide annual bonus based on collective success
  - Tuesday lunches with company updates from leadership
  - Quarterly volunteer opportunities and team celebrations
- **Engineering & Growth**: Opportunities in Elixir, AI development, security engineering, and test automation. Career development supported through a learning culture and cross-functional exposure.

## Sources
1. [alertmedia.com - About Us](https://www.alertmedia.com/about/)
2. [alertmedia.com - Careers](https://www.alertmedia.com/careers/)
3. [alertmedia.com - Homepage](https://www.alertmedia.com/)
4. [greenhouse.io - Jobs at AlertMedia](https://job-boards.greenhouse.io/alertmedia/jobs/8400142002)

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