--- title: 'Sales Operations Support Specialist II at Toshiba Global Commerce Solutions - External' canonical: 'https://feeny.ai/job/sales-operations-support-specialist-ii-toshiba-global-commerce-solutions-34vgk9hstd2k' type: 'job' last_seen: '2026-11-02' --- # Sales Operations Support Specialist II at Toshiba Global Commerce Solutions - External - **Company:** Toshiba Global Commerce Solutions - External - **Location:** Durham, NC - **Posted:** 2026-10-29 - **Last confirmed live:** 2026-11-02 - **Apply:** https://job-boards.greenhouse.io/toshibaglobalcommercesolutions/jobs/5278543007 ## Job description This position supports all commercial related activities for our Direct Accounts and Business Partners including, but not limited to, pricing proposals, contract creation, deal and SOW support and review, validation of contracts, SOW and purchase orders, contract management, account set-up and, providing support to field sales, project managers and sales partners for quoting purposes of our products and services.  Ensures deals, opportunities and purchase orders are processed efficiently and align to JSOX and other TGCS policies, works closely with finance and legal when required.  Works collaboratively and often across functional teams to drive TGCS business objects and to resolve problems and issues through research and consulting with cross functional teams.  Responsible for creating contracts, service projects and product quotes using quoting tools for new and existing clients and business partners. Provides contractual, operational, and transactional support directly to our internal and external customers. The Sales Operations Support Specialist II is a developing position who can manage autonomously standard, basic and some advanced business scenarios.  Will need guidance and assistance for more challenging deals, projects, opportunities, and tasks with some supervision.  Has a solid understanding of department processes, tools, and Oracle?  Is capable of training new employees on fundamental business processes, tools, and Oracle. Areas of Expertise & Special Skills: - Bachelor’s degree or minimum of 3 years of related sales operations / sales support work experience internal or external - Minimum 3 years of understanding and creating, validating, and processing customer contracts and product proposals for Services and HW/SW offerings - Proficiency with Microsoft Office: Intermediate Excel skills required; Teams, One Note; SharePoint and PowerPoint recommended - Attention to details a must along with good organization skills - Oracle experience with focus on one or more of the following tracks, Projects, OKS or Q2C - Excellent oral and written communication skills - Excellent presentation skills with the ability to present to management - Personal dedication with the drive to achieve set goals and work independently - Team player that works well with others and collaborates with other organizations - Have a deep understanding of customer needs and exceed customer expectations - Time management skills to ensure all deadlines are met - Ability to work under pressure and prioritize workload, complex tasks and issues as required - Self-motivated, self-confident, and able to handle peaks of workload; enthusiastic and flexible - Provide contract review and advice, especially relative to billing and revenue recognition - Problem solving/analytical skills - Participation with annual budget planning and quarterly forecasting - An understanding of the TGCS business, customers, products and services solutions a plus - Availability to be flexible with working hours especially at month and quarter ends is critical Responsibilities: - Quote/Contract Creation, Contract/Order Review and Validation, Contract/ Registration/Deal Processing - Provide support for all commercial related activities for our Direct Accounts and Business Partners including, but not limited to, contract creation, utilization of quoting tools, pricing proposals, service projects, deal and SOW support and review, validation of contracts, SOW and purchase orders, contract management, account set-up, product configurations, service offerings, processing deals and purchase orders efficiently, registering and management of service contracts and, support client rollouts and product and offerings transitions.  Work collaboratively and often across functional teams to drive TGCS business objects and to resolve problems and issues through research and consulting with cross functional teams.  Provide contractual, operational, and transactional support directly to our internal and external customers. - Operations Key Metrics - Assist in providing Operational Metrics to highlight organizational performance and for management review and discussion on variances. - Operation Processes / Procedures / IT Enhancements – Maintaining current processes and assist to improve efficiency and accuracy.  Focus on automation by using current tools and reduce the amount of manual spreadsheet efforts. Assist with creating process documentation, training of processes, and process improvement initiatives to improve the overall delivery of support.  Identify issues and improvements and propose IT enhancements with internal systems, including but not limited to review of Functional Design Documents and User Acceptance Testing. - Business Controls / Audits – Assist with JSOX and reviews with external auditors. Electronically store all pertinent documentation (contracts, proposals, quoting, pricing, forecasts etc.). - Other Activities - Perform other related duties as required. About the Company: Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy. Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following: - Group health coverage (medical, dental, & vision) - Employee Assistance Programs - Pre-tax spending accounts - 401(k) plan (with company match) - Company provided life insurance - Pet Insurance - Employee discounts - Generous paid holiday schedule, paid vacation & sick/personal days EEO: Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request accommodation. ## About Toshiba Global Commerce Solutions - External ## Company Overview - **One-liner**: Toshiba Global Commerce Solutions is the global market share leader in retail store technology, providing integrated point-of-sale (POS) systems, self-checkout solutions, software, and services to retailers worldwide. - **Entity Type**: Private (wholly owned subsidiary of Toshiba TEC Corporation, which is publicly traded on the Tokyo Stock Exchange) - **Headquarters**: Durham, North Carolina, United States (Research Triangle Park) - **Founded**: 2012 - **Founders**: Not publicly available (established as a corporate spin-off/restructuring within the Toshiba group) ## Core Business - **Primary industry/industries**: Retail Technology, Point-of-Sale (POS) Systems, Self-Checkout Solutions, Commerce Software, Hardware Manufacturing - **Target customers**: B2B – Enterprise retailers, grocers, mass merchandisers, hospitality, specialty retail, convenience stores, and department stores - **Mission or purpose statement**: "To empower retail to thrive and prosper." The company’s vision is "A world of resilient retailers that create joyful experiences and drive vibrant economies." ## Products & Services - **ELERA Platform (SaaS/IoT)**: An integrated commerce platform connecting POS, self-checkout, mobile, and back-office solutions for retailers, designed for speed, security, availability, and flexibility. It powers IoT and edge device management. - **POS Systems (Hardware & Software)**: A full range of point-of-sale terminals, peripherals, and software—including countertop, mobile, and kiosk solutions—for in-store transactions and customer engagement. - **Self-Checkout Solutions**: Industry-leading self-checkout units (2.8 million+ shipped in 2024). - **Retail Software Solutions**: Software for inventory management, order management, customer engagement, and digital transformation. - **Professional & Managed Services**: Consulting, implementation, maintenance, and support services for retail technology deployments globally. ## Market Standing - **Valuation/Market Cap**: Not disclosed privately. Parent company Toshiba TEC Corporation (TSE: 6588) has a market cap of approximately ¥420 billion (~$2.8 billion as of mid-2025, fluctuates). - **Key Metric**: Annual Revenue of $301.5 million (2025 estimate from LinkedIn data). The company shipped 2.8 million+ POS and self-checkout units in 2024. - **Notable Investors/Partners**: Wholly owned by Toshiba TEC Corporation. Key partners include global systems integrators and channel partners (e.g., HCLTech, Tata Consultancy Services, Lenovo, Compucom, CTG). - **Growth Signals**: Employee headcount grew +1.8% YoY (1,768 total). Active in 38 countries, serving customers in over 120 countries. Ranked #1 in worldwide EPOS installations and #2 in self-checkout installations. The company is investing heavily in AI-enabled reliability and cloud platform engineering (evidenced by recent job postings). ## Competitive Advantages - **Global #1 Market Share**: The company is the global market share leader in retail store technology (EPOS and self-checkout), providing a deep installed base and brand trust. - **End-to-End Portfolio**: Offers a complete, integrated stack of hardware, software, and services, reducing complexity for enterprise retailers. - **Toshiba Brand & Scale**: Backed by the massive Toshiba TEC Corporation, providing financial stability, R&D investment, and a global supply chain. - **Deep Retail Expertise**: 100% dedicated to retail, with domain knowledge across grocery, mass merchant, hospitality, and specialty segments. - **Proven Track Record**: 205,000+ POS and self-checkout units installed worldwide; 2.8 million+ units shipped in 2024. ## Strategic Focus - **Cloud & AI Transformation**: Heavily investing in the ELERA platform with AI-enabled reliability, performance engineering, and cloud-native infrastructure. - **Digital Transformation for Retailers**: Helping retailers accelerate digital in-store experiences, modernize legacy systems, and adapt to changing consumer behaviors. - **Global Expansion**: Serving over 120 countries and continuing to grow presence in EMEA and Latin America. - **Sustainability & Resilience**: Focus on long-term, sustainable customer relationships and resilient retail operations. ## Why Work Here - **Culture & Values**: The company promotes a "We Are R.E.T.A.I.L" culture emphasizing Respect, Empowerment, Teamwork, Adaptability, Integrity, and Leadership. They are committed to fostering belonging through Employee Resource Groups (ERGs) including Women’s Impact Network, South Asian Community, Blacks United in Leadership and Technology (B.U.L.T.), and Valor. - **Remote/Hybrid/Office Policy**: Most roles are based in Durham, NC. Some field service and remote engineering positions exist. The company operates globally with offices in many countries. - **Notable Perks & Engineering Culture**: The company is actively hiring for AI-enabled roles (e.g., Senior Cloud Engineer, AI-Enabled Reliability). Engineering roles focus on modern stacks (cloud, IoT, edge computing, performance engineering). The company has a significant technical workforce (28% in technical roles). Strong ties to local universities (e.g., North Carolina State University). Employee reviews on LinkedIn give an overall rating of 2.9/5.0 (from 823 reviews), with compensation rated at 3.3/5.0—suggesting competitive pay but room for growth in culture/career advancement. - **Job Openings (as of mid-2025)**: 44 active positions including software engineers, cloud engineers, field service technicians, product managers, legal counsel, and HR roles. ## Sources 1. [commerce.toshiba.com](https://toshibacommerce.com/wps/portal/marketing/?urile=wcm%3Apath%3A%2Fen-us%2Fhome%2Fcompany%2Fabout-us) 2. [careers.commerce.toshiba.com](https://careers.commerce.toshiba.com/) 3. [linkedin.com/company/toshibacommerce](https://linkedin.com/company/toshibacommerce) 4. [diversityjobs.com](https://diversityjobs.com/employer/company/54157/Toshiba-Global-Commerce-Solutions) ## Other roles at Toshiba Global Commerce Solutions - External - [Services Program Manager](https://feeny.ai/job/services-program-manager-toshiba-global-commerce-solutions-external-united-1n9x1g958cx6) — United States - [Software Technical Program Manager](https://feeny.ai/job/software-technical-program-manager-toshiba-global-commerce-solutions-external-sf5khsg2yrjv) — Guadalajara, Mexico - [Mobile Developer- FLEX/ CONTRACT](https://feeny.ai/job/mobile-developer-flex-contract-toshiba-global-commerce-solutions-external-durham-4gerqfr4xdtp) — Durham, NC - [Associate Field Service Technician](https://feeny.ai/job/associate-field-service-technician-toshiba-global-commerce-solutions-external-593njbg7zfbs) — Jackson, MS - [Associate Field Service Technician](https://feeny.ai/job/associate-field-service-technician-toshiba-global-commerce-solutions-external-t7g8ca367ng6) — Princeton, NJ - [Field Service Technician](https://feeny.ai/job/field-service-technician-toshiba-global-commerce-solutions-external-vancouver-y97fb6f4awh5) — Vancouver, Canada - [Director of Retail Solutions](https://feeny.ai/job/director-of-retail-solutions-toshiba-global-commerce-solutions-external-durham-wata6rp6rrqm) — Durham, NC - [Business Development Manager](https://feeny.ai/job/business-development-manager-toshiba-global-commerce-solutions-external-mexico-mmg9fdvt7qsd) — Mexico City, Mexico - [Soporte Técnico de campo - Equipos TPV (Chilpancingo, Guerrero)](https://feeny.ai/job/soporte-tecnico-de-campo-equipos-tpv-chilpancingo-guerrero-toshiba-global-fbxn5xtp02rm) — Mexico - [Observability Engineer Lead](https://feeny.ai/job/observability-engineer-lead-toshiba-global-commerce-solutions-external-vwj804y06m9a) — Guadalajara, Mexico