---
title: 'Sales & Solution Engineer at Sycurio'
canonical: 'https://feeny.ai/job/sales-solution-engineer-sycurio-bengaluru-k01cpy8j8nzw'
type: 'job'
last_seen: '2026-10-15'
---

# Sales & Solution Engineer at Sycurio

- **Company:** Sycurio
- **Location:** Bengaluru, India
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.lever.co/sycurio/5721625c-bcb5-4761-98a8-99f6d835dacc

## Job description

About Sycurio:

Sycurio is a global leader in secure, frictionless payment solutions that empower enterprises to enhance customer experience and simplify compliance. Its patented cloud-based technologies protect sensitive data across all customer interactions and channels, ensuring compliance with industry standards like PCI DSS while reducing fraud risk and strengthening trust. Founded in 2009 as Semafone, Sycurio supports organizations in over 50 countries across five continents, partnering with leading brands worldwide. Backed by major investor Livingbridge, Sycurio continues to pioneer solutions that make payments secure and seamless

## Role Overview

Sycurio is seeking a Sales & Solution Engineer based in Bengaluru to serve as the technical lead for opportunities developed with global BPOs, GSIs, MSPs and consulting partners. The role will support partners serving enterprise customers across the United States, United Kingdom and EMEA, helping them position, design and validate secure payment solutions across contact-center and digital environments. This person will work as a trusted technical advisor to partner sales and solution teams, translating customer requirements into scalable designs and commercially viable solutions. The role combines hands-on pre-sales execution, partner enablement and technical ecosystem development.

## Key Responsibilities

- Technical opportunity ownership: Own technical discovery, qualification, solution design and validation for assigned partner-led opportunities.
- Partner co-selling: Support partner account teams, client partners and solution consultants in customer meetings, workshops, demos and technical evaluations.
- Architecture and design: Create high-level designs and scalable, template-based architectures spanning CCaaS, telephony, IVR, CRM, cloud and payment ecosystems.
- Technical risk management: Identify integration dependencies, security considerations and delivery risks early, and coordinate resolution with internal and partner teams.
- Partner enablement: Train and enable partner sales engineers, architects and delivery teams through structured sessions, playbooks, reference architectures and reusable demonstration assets.
- Value communication: Translate APIs, security, payments and compliance capabilities into clear business value for technical, operational and executive audiences.
- RFx support: Provide structured, accurate and timely technical input for RFIs, RFPs, tenders, proposals and partner solution documents.
- Product feedback: Capture recurring partner and customer requirements, competitive insights and integration needs, and provide actionable feedback to Product and Engineering.
- Demo and asset improvement: Contribute to the continuous improvement of demonstration environments, technical collateral and standardized solution assets.
- Global collaboration: Work across Sycurio’s Partnerships, Sales, Product, Engineering, Delivery and Marketing organizations and accommodate periodic US and UK business hours.
- Be able to work on site at our office in Bangalore Monday - Friday.

## Experience Required

- Five or more years of pre-sales, sales engineering, solution consulting or partner solutions experience in enterprise SaaS or technology environments.
- Strong expertise in at least one of the following domains: contact centers and CCaaS; telephony and IVR; CRM integrations; digital payments; or PCI-compliant systems.
- Experience supporting partner-led sales motions with BPOs, GSIs, MSPs, consulting firms, OEMs or technology alliances.
- Experience working with global service providers such as TCS, Infosys, Wipro, Concentrix, Presidio or comparable organizations is strongly preferred.
- Experience working with AI/BOT technology including Google, AWS and others (Agentic, Multi-Modal, Etc.)
- Working knowledge of API-based architectures, cloud environments and system integrations; AWS experience is preferred.
- Ability to produce clear high-level designs, document requirements and explain data flows, dependencies and integration patterns.
- Demonstrated success delivering customer presentations, technical workshops and product demonstrations to mixed technical and executive audiences.
- Experience responding to RFIs, RFPs and enterprise tender requirements.
- Excellent written and verbal English communication with the ability to simplify complex technical concepts.
- Exposure to PCI DSS, payment security, omnichannel payments, fraud reduction or sensitive-data protection is highly desirable.

Technical Strengths

- REST APIs, webhooks and cloud-based integration patterns.
- Contact-center platforms, telephony, IVR and external conferencing or call-transfer architectures.
- CRM, CCaaS and payment-service-provider ecosystems.
- Security, compliance and sensitive-data-handling concepts.
- Structured solution documentation, reusable architectures and commercially viable design decisions.
- Chatbot design experience and understanding of programming languages, cloud functions and webhooks, API and system integration and dialog design.

What Success Looks Like

- Partner-led opportunities progress faster because technical requirements and risks are addressed early.
- Partners can independently identify, position and initially qualify appropriate Sycurio use cases.
- Solution designs are accurate, standardized, scalable and aligned with Sycurio product capabilities.
- Customer demonstrations and workshops clearly connect technical capability to business outcomes.
- Partner feedback is captured and converted into actionable input for Product and Engineering.

## Why Join Sycurio

Help build a high-priority global partner motion from a growing Bengaluru hub. Work across major enterprise ecosystems spanning customer experience, cloud, payments and compliance. Join a well-funded international business that combines entrepreneurial pace with the discipline of an established organization. Collaborate with global sales, partnerships, product, engineering, marketing and delivery leaders. Receive competitive compensation, performance incentives and benefits aligned with the India market. Sycurio is an equal opportunity employer. Employment decisions are made without unlawful discrimination and reasonable accommodations are available throughout the recruitment process. We may use artificial intelligence tools to support parts of the hiring process, such as reviewing applications, analyzing résumés or assessing responses. These tools support our recruitment team and do not replace human judgment; final hiring decisions are made by people. Candidates may contact Sycurio for further information about how their data is processed. *All final interview candidates will be subject to Background check as a pre-condition of a potential offer of employment. Any information found will be considered when making the final hiring decision. Please be aware that the background check process will not go ahead without your written consent.

## About Sycurio

## Company Overview
- **One-liner**: Sycurio provides payment security and PCI compliance solutions that enable contact centers and enterprises to accept payments securely while removing sensitive card data from their infrastructure.
- **Entity Type**: Private (Private Equity-Backed)
- **Headquarters**: Guildford, Surrey, United Kingdom
- **Founded**: 2009 (formerly known as Semafone)
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Payment Security, PCI Compliance, Contact Center Security, Fraud Prevention
- **Target customers**: B2B – enterprises in healthcare, finance, insurance, travel, hospitality, retail, government, education, non-profits, and utilities
- **Mission or purpose statement**: Help enterprises put customer experience and payment security at the heart of everything they do, enabling organizations to safeguard every customer interaction across all channels.

## Products & Services
- **Sycurio Platform**: A software solution that collects sensitive payment card and personal data directly from the customer’s telephone keypad, keeping it out of the contact center environment to reduce PCI scope, prevent fraud, and protect against reputational damage. Available as an on-premises or cloud-based solution. (Source: [pitchbook.com](https://pitchbook.com/profiles/company/62372-89))
- **Channel Integration**: Solutions that work across voice, chat, email, and digital channels to ensure payment security in every customer interaction. (Source: [sycurio.com](https://sycurio.com/about-sycurio))
- **Partnership with Bluefin**: Joint offering for multi-channel payment security, combining Sycurio’s contact center expertise with Bluefin’s payment encryption technology. (Source: [prnewswire.co.uk](https://prnewswire.co.uk/news-releases/bluefin-and-sycurio-announce-partnership-302285748.html))

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual revenue of GBP 18.8 million (most recent fiscal year) | Total funding of $15.6 million across 10 rounds (Source: LinkedIn company data for revenue; [pitchbook.com](https://pitchbook.com/profiles/company/62372-89) for funding)
- **Notable Investors/Partners**: Accel-KKR, Livingbridge (Source: [pitchbook.com](https://pitchbook.com/profiles/company/62372-89))
- **Growth Signals**: 
  - Appointed Nicholas Bown as Chief Security Officer (Sept 2025) (Source: [prweb.com](https://prweb.com/releases/sycurio-appoints-renowned-cybersecurity-and-risk-expert-nicholas-bown-as-chief-security-officer-302195105.html))
  - Partnership with Bluefin to strengthen multi-channel payment security (Oct 2024) (Source: [prnewswire.co.uk](https://prnewswire.co.uk/news-releases/bluefin-and-sycurio-announce-partnership-302285748.html))
  - Headcount reported as 66 (LinkedIn) or 117 (PitchBook) – conflicting reports; LinkedIn shows a 22.3% year-over-year decline, while PitchBook indicates a larger workforce. (Sources: [linkedin.com](https://linkedin.com/company/sycurio) and [pitchbook.com](https://pitchbook.com/profiles/company/62372-89))

## Competitive Advantages
- **PCI Scope Reduction**: Sycurio’s technology keeps cardholder data out of the contact center, dramatically reducing the time and cost of PCI audits and lowering fraud risk.
- **Omnichannel Security**: Covers voice, chat, email, and digital interactions from a single platform, simplifying compliance across all customer touchpoints.
- **Established Trust**: Hundreds of enterprises across regulated industries rely on the solution; backed by top-tier private equity investors.

## Strategic Focus
- **Current priorities**: Elevating customer experience (CX) while simplifying regulatory compliance and payment security; expanding into new channels and geographies; deepening integration with partners like Bluefin to offer end-to-end security.
- **Direction for growth**: Continuous innovation in payment technologies to help clients future-proof their payment strategies in a digital-first world. (Source: [sycurio.com](https://sycurio.com/about-sycurio))

## Why Work Here
- **Culture highlights**: Emphasis on a “culture of trust” and empowering a diverse community; values include “Protect, People, Unite.” Team is described as determined, talented, and mission-driven to make the world safer. (Source: [sycurio.com](https://sycurio.com/about-sycurio))
- **Remote/hybrid/office policy**: Hybrid roles available (e.g., Guildford, UK and Bengaluru, India) as seen on current job postings (Source: [jobs.lever.co/sycurio](https://jobs.lever.co/sycurio))
- **Notable perks or engineering culture**: Small team (66–117 employees) with cross-functional collaboration; leadership includes a Chief Revenue Officer, VP Marketing, and Head of Product; engineering and technical roles make up ~26% of the workforce. Employee rating: 3.2/5 (53 reviews) with work-life balance at 3.4 and culture at 3.1. (Source: [linkedin.com](https://linkedin.com/company/sycurio))

## Sources
1. [sycurio.com](https://sycurio.com/about-sycurio) – Company overview, mission, values
2. [sycurio.com](https://sycurio.com/leadership) – Leadership team
3. [linkedin.com](https://linkedin.com/company/sycurio) – Employee count, revenue, reviews, recent departures
4. [pitchbook.com](https://pitchbook.com/profiles/company/62372-89) – Funding history, employee count, investor details
5. [jobs.lever.co/sycurio](https://jobs.lever.co/sycurio) – Current job postings, hybrid locations
6. [prweb.com](https://prweb.com/releases/sycurio-appoints-renowned-cybersecurity-and-risk-expert-nicholas-bown-as-chief-security-officer-302195105.html) – CSO appointment
7. [prnewswire.co.uk](https://prnewswire.co.uk/news-releases/bluefin-and-sycurio-announce-partnership-302285748.html) – Bluefin partnership

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