---
title: 'Sales Specialist - Retention at Aura'
canonical: 'https://feeny.ai/job/sales-specialist-retention-aura-united-states-dhxy9kr66zph'
type: 'job'
last_seen: '2026-09-13'
---

# Sales Specialist - Retention at Aura

- **Company:** Aura
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-08-07
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.greenhouse.io/aura798/jobs/6135474004

## Job description

Aura is on a mission to create a safer internet.  In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly.  This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations.

Come build with us!

About the Role:

We're building some new teams and are hiring full-time Customer Loyalty Representatives to kick these teams off. These are work-from-home, remote positions. We're looking for some hungry, ambitious candidates who want to take the first step in kicking off their SaaS career!

Day to Day:

- Take inbound customer cancellation calls and retain them as an Aura customer

- Make daily outbound calls to existing Aura customers with failed subscription payments

- Ensure a high level of customer satisfaction through proactive support and active listening

- Address customer concerns and provide solutions

- Master evangelizing Aura's story and mission to customers

- Consult with customers on best practices to better protect their online identity

- Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs

- Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers

What you bring to the table:

- 1-2 years of sales/retention experience (or equivalent experience) where you consistently meet/exceed performance metrics

- You love talking to people and are naturally engaging

- You're self-motivated and know how to push yourself to achieve goals

- You're a team player and know how to win within a team environment

- You are a self-starter, have a strong business acumen allowing you to think quickly and creatively on your feet to solve customer needs

Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more! Pay for this position includes an hourly rate of $18/hour, plus commission. Total compensation (hourly rate + commission) is estimated to be $52,000-$56,000 annually, but may vary depending job-related knowledge, skills, experience, location, and meeting sales metrics while in the role.

The schedule for this role is 9am - 6pm MT (8am - 5pm MT on Saturdays) with Thursdays and Sundays off.

Aura is proud to be an equal employment workplace. All qualified applicants will be considered for employment without regard to, and will not be discriminated against based on race, color, ancestry, national origin, religion, age, sex, gender, marital status, sexual orientation, gender identity, disability status, veteran status, or any protected category. Beyond equal employment opportunity, Aura is committed to being an inclusive community where all feel welcome.

Aura is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please let your Talent Acquisition Partner know.

Important privacy information for United States based job applicants can be found [here](https://uploads-ssl.webflow.com/607724b2ae76e535db9552ff/665e1927dc08a53ebc12cc86_Privacy%20Policy%20-%20Aura%205_24.docx.pdf).

## About Aura

## Company Overview
- **One-liner**: Aura provides AI-powered all-in-one digital safety for families, protecting against identity theft, scams, and online threats across devices.
- **Entity Type**: Private (Series G, raised $140M as of 2025)
- **Headquarters**: Boston, Massachusetts, USA
- **Founded**: 2017 (originally as iSubscribed; rebranded to Aura in 2019)
- **Founders**: Hari Ravichandran (CEO)

## Core Business
- **Primary industry**: Digital security & identity protection
- **Target customers**: B2C families, with a growing B2B offering (Aura for Business) and partnerships (e.g., MetLife for employer distribution)
- **Mission**: To empower people of all ages to thrive in an increasingly connected world by making comprehensive online safety simple and accessible.

## Products & Services
- **Identity Theft Protection**: Monitors credit, financial accounts, and personal data; includes $1M identity theft insurance per adult member.
- **VPN**: Encrypts internet traffic to protect privacy across devices.
- **Password Manager**: Securely stores and autofills passwords.
- **Digital Wellbeing Score**: Provides personalized guidance on online safety habits.
- **Vault**: Encrypted storage for sensitive documents and digital assets.
- **Parental Controls**: Built-in tools (acquired from Circle Media Labs) to manage screen time and content.
- **24/7 U.S.-Based Fraud Support**: Live specialists available around the clock.

## Market Standing
- **Valuation/Market Cap**: Not disclosed; last known funding: $140M Series G (2025).
- **Key Metric**: 1.6M+ customers protected; faster fraud detection than competitors (claimed 650x faster).
- **Notable Investors/Partners**: WndrCo, General Catalyst, MetLife (exclusive U.S. employer distributor), and others.
- **Growth Signals**:
  - Named to Inc. 5000 fastest-growing companies (2025).
  - Split into two world-class companies in 2024: Aura (consumer) and Point Wild (formerly Pango, B2B).
  - Acquired Circle Media Labs (2021) and earlier acquisitions of Pango, FigLeaf, PrivacyMate.
  - Expanded into digital wellbeing features.

## Competitive Advantages
- **All-in-one platform**: Combines identity protection, VPN, password manager, parental controls, and wellbeing tools into a single subscription.
- **AI-powered intelligence**: Aura Intelligence provides proactive threat detection and personalized guidance.
- **Generous coverage**: $1M identity theft insurance per adult, with 60-day money-back guarantee.
- **Trusted partnerships**: MetLife partnership provides exclusive access to millions of U.S. employees.
- **Strong brand recognition**: Multiple industry awards (Best Identity Theft Protection from USA Today, etc.).

## Strategic Focus
- Growing family online safety ecosystem (digital wellbeing, parental controls).
- Expanding B2B and employer-distribution channels (Aura for Business, MetLife).
- Leveraging AI to improve detection speed and customer guidance.
- Continuing product innovation while maintaining a customer-first culture.

## Why Work Here
- **Culture & recognition**: Named Best Company Culture, Best Company for Women, Best Engineering Teams, and Top Work Places (multiple years).
- **Work model**: Hybrid – split time between office and home.
- **Benefits**:
  - Competitive compensation, 401(k) with immediate vesting & matching.
  - Comprehensive medical, dental, vision; HSA contributions; tuition assistance.
  - Generous PTO, volunteer time off, and primary caregiver leave.
  - Free Aura Family Plan for all full-time employees.
  - Fitness/health club reimbursement, dietitian consultations, wellness discounts.
- **Engineering environment**: Focus on innovation, ownership, and customer-wowing – values include “Aspire to greatness” and “Embrace what’s next.”

## Sources
1. [aura.com](https://www.aura.com/)
2. [aura.com/about](https://www.aura.com/about)
3. [aura.com/careers](https://www.aura.com/careers)
4. [job-boards.greenhouse.io/aura798](http://job-boards.greenhouse.io/aura798)

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