---
title: 'Sales Support Agent - Delta (1026) at Trail Appliances Ltd.'
canonical: 'https://feeny.ai/job/sales-support-agent-delta-1026-trail-appliances-ltd-820-cliveden-place-delta-1qxwhhjzj45h'
type: 'job'
last_seen: '2026-10-12'
---

# Sales Support Agent - Delta (1026) at Trail Appliances Ltd.

- **Company:** Trail Appliances Ltd.
- **Location:** 820 Cliveden Place Delta, Canada
- **Compensation:** $26/hr
- **Work type:** onsite
- **Posted:** 2026-09-28
- **Last confirmed live:** 2026-10-12
- **Apply:** https://jobs.lever.co/trailappliances/d9c1f2d7-63fe-4ebd-b641-2b6034809f28

## Job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values: Integrity – We do what’s right, even when no one is looking. Improvement – We do it well. Then we do it better. Caring – We put ourselves in others’ shoes. Authenticity – We like people, not pretense. Determination – We kick down walls.

We have everything we need to inspire our customers. Except you. The Sales Support Agent ensures delivery of excellent customer service through timely and accurate support of retail and single-family builder orders, from post-sale through to delivery. The Sales Support Agent maintains contact with the customer throughout, collaborating with internal departments (Purchasing, Dispatch/Delivery, etc.) to achieve and maintain high levels of customer service

As a Sales Support Agent, you will

- Field customer inquiries by telephone, email and text about their order details from post-sale to delivery
- Place outbound calls to customers arranging payment, installation, delivery and/or update to order details
- Support inbound inquiries from sales team in regard to processing of order and status
- Proactively communicate with internal departments through phone and email to ensure stock and shipment of product to customer’s home or job site ·
- Maintain accurate records of customer files, shipment dates and order activity information
- Update and maintain customer files and data base with ship dates, payment details and customer information
- Investigate and follow up on customer problems resolving escalated issues

To be successful in this role you are

- Detail-oriented, organized with excellent analytical and problem-solving skills
- Able to work in tight deadlines, multitask, establish priorities and work and think independently
- Able to work collaboratively in a team environment and able to work independently
- Excellent in verbal and written communication skills in English
- Schedule: Monday to Friday or Tuesday to Saturday, 8:30 AM to 5:00 PM (based on business needs)

The experience we like to see

- Working knowledge of Microsoft Office: Excel, Outlook and Word
- Minimum completion of high school or equivalent education
- Minimum 2 years Customer Service Experience
- Call Centre experience an asset
- Experience using Zendesk an asset

Bonus points

- Preference given to candidates who are fluent in Mandarin/Cantonese or Punjabi/Hindi
- Experience with de-escalating customer service issues
- Superior interpersonal, verbal and written communication skills
- The ability to remain calm during times under stressful situations

Why join Trail?

- Extended Health Benefits
- Merit Performance
- Generous employee discounts
- Professional Development Programs
- Employee Recognition Program
- Company events

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

## About Trail Appliances Ltd.

## Company Overview
- **One-liner**: Trail Appliances Ltd. is Western Canada’s leading independent appliance retailer, selling home and kitchen appliances from over 55 brands, complemented by in-house delivery and support.
- **Entity Type**: Private (Privately Held, Family-Owned)
- **Headquarters**: Richmond, British Columbia, Canada
- **Founded**: 1974
- **Founders**: The Broderick family (founders; the business remains family-owned)

## Core Business
- **Primary Industry**: Retail (Home Appliances)
- **Target Customers**: B2C (homeowners, renters), B2B (builders, developers, interior designers), and SMB (property managers).
- **Mission/Purpose Statement**: To enhance the quality of life for Canadian families by creating special moments at home — making shopping ridiculously easy and inspiring possibilities.

## Products & Services
- **Retail Sales**: In-showroom and online sales of refrigerators, washers, dryers, ranges, dishwashers, and small appliances from 55+ brands (e.g., Miele, Bosch, Samsung, LG). Includes design consultations, financing, and a free premium delivery service.
- **Builder Division (Single Family, Multi-Family, Apartment Replacement)**: Project-based sales and specification support for new construction and multi-family developments.
- **Designer Sales**: Dedicated relationship-based support for interior designers and architects, including early-stage project specification and product sourcing.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company)
- **Key Metric**: Annual revenue not disclosed; employs 307 people ([LinkedIn](https://ca.linkedin.com/company/trail-appliances)) — down 1.3% year-over-year.
- **Notable Investors**: No institutional investors — the company is family-owned.
- **Growth Signals**: 50+ year legacy, trusted as Western Canada’s top independent appliance retailer. Active hiring: 21 open job postings (up 61.5% year-over-year, as of late 2025). Recently celebrated its 50th anniversary. Operates 10 showrooms, 3 clearance centres, and 4 offices.

## Competitive Advantages
- **Local Expertise, National Scale**: A family-owned independent with showrooms full of thousands of appliances and a well-trained team — “so buying appliances is as easy as using them.”
- **End-to-End Service**: In-house delivery, customer support, and appliance technicians. This vertical integration reduces friction and builds loyalty.
- **50+ Years of Trust**: Strong reputation in British Columbia, with many employees staying 10–15+ years, and a deep network with builders and designers.
- **Family Culture**: “We're entrepreneurial, driven, and maybe a little appliance-obsessed.” High staff retention and a people-first ethos differentiate from big-box competitors.

## Strategic Focus
- **Deepening Builder & Designer Relationships**: Active hiring for District Sales Manager (Multi-Family Builder Sales) and Designer Sales roles shows priority on business development.
- **Operational Excellence**: Investing in logistics, delivery, and warehouse operations to maintain “stress-free delivery” and “fast, reliable service.”
- **Talent Attraction & Retention**: Actively growing headcount (job postings up 61.5% YoY), with emphasis on learning & development and a supportive culture.

## Why Work Here
- **People-First Culture**: “Caring, integrity, innovation, authenticity, and determination” are cornerstones. Many employees stay for 10, 15, even 30+ years.
- **Hybrid/On-Site Mix**: Roles range from on-site (warehouse, delivery, sales support) to hybrid (e.g., Senior Credit Manager) and permanent office positions. The Richmond HQ operates on a hybrid schedule for eligible roles.
- **Growth & Development**: 50th anniversary celebrations highlighted a strong commitment to learning and development. Roles span sales, operations, logistics, finance, HR, and leadership.
- **Benefits**: Competitive compensation and benefits package. Free premium delivery for customers is mirrored by investment in delivery teams (real-time tracking, in-house fleet). Perks include a family-oriented atmosphere and entrepreneurial spirit.
- **Awards & Recognition**: regularly delivers exceptional results and is recognized as “BC’s Most Loved Appliance Retailer.” Work environment is low-pressure and supportive.

## Sources
1. [trailappliances.com - BC Careers Page](https://www.trailappliances.com/bc/p/careers)
2. [Lever.co - Trail Appliances Job Board](https://jobs.lever.co/trailappliances)
3. [LinkedIn - Trail Appliances Company Page](https://ca.linkedin.com/company/trail-appliances)
4. [trailappliances.com - BC Homepage](https://www.trailappliances.com/bc/)
5. [Workable - Trail Appliances Job Board](https://apply.workable.com/trail-appliances-2/)

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