---
title: 'Sales Support Associate at AppDirect'
canonical: 'https://feeny.ai/job/sales-support-associate-appdirect-united-states-jmhq4b1ngxj5'
type: 'job'
last_seen: '2026-11-04'
---

# Sales Support Associate at AppDirect

- **Company:** AppDirect
- **Location:** United States
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-04
- **Apply:** https://job-boards.greenhouse.io/appdirect/jobs/8923820002

## Job description

## About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

## About You

You are a highly organized and detail-oriented individual who excels at data entry and administrative tasks. You enjoy working in a structured environment where accuracy and efficiency are paramount. You take pride in ensuring that every order is processed correctly and that all documentation is complete. As a reliable communicator, you are comfortable coordinating with various teams to ensure a smooth administrative workflow and are dedicated to meeting daily processing goals.

What you'll do and how you'll have an impact

- Assist with daily order entry tasks to ensure all requests are logged accurately and timely;
- Use the ticketing system to manage incoming order requests, quotes, and communications;
- Process standard quotes and administrative documentation as requested by stakeholders;
- Validate order packages to ensure accuracy, legibility, completeness, and proper authorization prior to submission;
- Submit orders to the provider(s) and confirm successful acceptance;
- Communicate effectively via multiple channels (email, chat, AppDirect Office, and phone);
- Maintain real-time updates in CRM and ticketing systems throughout the order lifecycle;
- Uphold compliance standards and complete all required training;
- Follow established protocols to report any data discrepancies or order issues to senior staff.
- Troubleshoot and resolve order issues or data discrepancies to ensure successful processing;

Routine administrative tasks include:

- Input and verify order data against standard reports to ensure basic alignment;
- Assist with building, mapping, and maintaining order tracking and reporting dashboards;
- Guide advisors through carrier portals, forms, and submission processes;
- Provide light post-activation assistance when necessary to ensure a smooth customer experience;
- Support cross-functional teams with general data entry or other operational needs as assigned.

## What we're looking for

- Strong interest in developing a career in order management, operations, or administrative support;
- Strong attention to detail with the ability to validate data accuracy across multiple systems and platforms;
- Proficiency with CRM and ticketing systems, with a track record of maintaining real-time, accurate records throughout the order lifecycle;
- Excellent written and verbal communication skills with the ability to manage multiple channels simultaneously (email, chat, phone);
- Ability to work within defined SLAs and KPIs while maintaining high standards of quality and compliance;
- A dependable team player with a focus on following instructions and completing repetitive tasks with high precision;
- Comfort working cross-functionally with teams such as Commissions, Channel, and Operations.
- Strong troubleshooting and problem-solving skills to identify and resolve process or order-related issues.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com.

## About AppDirect

## Company Overview
- **One-liner**: AppDirect is a B2B subscription commerce platform that enables businesses to buy, sell, and manage recurring technology services through a unified ecosystem.
- **Entity Type**: Private (Venture-backed)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2009
- **Founders**: Nicolas Desmarais (Chairman & CEO), Daniel Saks

## Core Business
- **Primary industry/industries**: B2B Subscription Commerce, Marketplace Development Platforms, Cloud Services Distribution, IT Services and Consulting
- **Target customers**: B2B – Technology providers (ISVs, telcos), advisors (resellers, MSPs), and businesses (SMB to Enterprise) looking to launch or participate in subscription marketplaces.
- **Mission or purpose statement**: To make technology universally accessible so that anyone can thrive in the digital economy.

## Products & Services
- **AppDirect Platform (Subscription Commerce Platform)**: A unified SaaS platform for selling, buying, and managing recurring technology services. It powers white-labeled marketplaces, automates sales and procurement, and handles monetization (billing, referrals, reseller networks).
- **AppDirect Catalog**: An industry-leading catalog of thousands of cloud products from trusted brands, spanning Software (collaboration, IT management, security), Connectivity (UCaaS, CCaaS, internet, voice, network), Infrastructure (AWS, GCP, Azure, IBM, colocation, SD-WAN), and Energy (electricity, natural gas).
- **Monetization Capabilities**: Tools for self-service billing, referral programs, reseller network management, and partner ecosystem scaling.
- **Procurement Marketplace**: An internal IT marketplace for businesses to find, buy, and manage all their technology services from a single location, including SaaS spend management and subscription management.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Private company)
- **Key Metric**: Total Funding of **$754.5M** across 10 funding rounds (per LinkedIn). Estimated Annual Revenue of **$281.0M** (per LinkedIn).
- **Notable Investors/Partners**: Partners with 300+ software companies (including AWS, GCP, Azure, IBM). Acquired Tackle.io (for B2B subscription monetization) and Broker Online Exchange (for energy) in 2024-2025.
- **Growth Signals**: Headcount of 764 employees (+6.5% YoY), operates in 17 countries, serves 1,000+ providers, 14,000+ advisors, and 16 million subscribers. Named a 2024 Forrester Wave Leader in Marketplace Development Platforms. Active job postings up +239.1% year-over-year.

## Competitive Advantages
- **Ecosystem Scale**: A massive two-sided network effect connecting technology providers, advisors, and end-businesses, creating a "one-stop-shop" for recurring services.
- **Platform Depth**: End-to-end capabilities covering marketplace launch, catalog management, sales automation, billing, and procurement – reducing complexity for clients.
- **Industry Recognition**: Named a Leader in The Forrester Wave™: Marketplace Development Platforms, validating its market position and technology.
- **Strategic Acquisitions**: Acquisitions like Tackle.io and Broker Online Exchange demonstrate aggressive expansion into adjacent high-growth areas (cloud monetization and energy).

## Strategic Focus
- **Convergence in B2B Subscription Monetization**: Integrating capabilities from acquisitions (Tackle.io) to unify the partner ecosystem and streamline how software is sold and bought.
- **Expanding into Energy & Connectivity**: Capitalizing on rising energy demand and the need for unified communication services, moving beyond traditional software.
- **Global Scale & Platform Modernization**: Continuing to grow its global footprint (17 countries) and enhance the platform's ability to handle complex, multi-product subscriptions for large enterprises and telcos.

## Why Work Here
- **Culture & Values**: A values-driven company ("Be Seen. Be Yourself. Do Your Best Work") with a strong emphasis on employee engagement (81% proud to work at AppDirect, 95% participation in annual engagement survey). Core values include Humility, Ownership, and Intensity.
- **Growth & Development**: High investment in Learning & Development (89% positive rating). Employees report freedom to grow personally and professionally. "Peak Performance" program supports physical and mental well-being.
- **Global & Hybrid**: Operates in 17 countries with a mix of office-based and remote employees. Offices include San Francisco (HQ), Montreal, Chicago, Atlanta, Westlake, Pune, Hyderabad, Calgary, Kirkland, Trois-Rivières, Munich, Bucharest, and Buenos Aires.
- **Impact & Scale**: Opportunity to work on a platform serving 16 million subscribers and 1,000+ providers, with a clear mission of democratizing access to technology.
- **Diversity & Inclusion**: Explicit commitment to equality of opportunity and fostering an environment of inclusion regardless of race, religion, age, sexual orientation, or gender identity.

## Sources
1. [appdirect.com](https://www.appdirect.com/)
2. [appdirect.com/careers](https://www.appdirect.com/careers)
3. [appdirect.com/about](https://www.appdirect.com/about)
4. [appdirect.com/careers/where-we-are](https://www.appdirect.com/careers/where-we-are.html)
5. [linkedin.com/company/appdirect](https://www.linkedin.com/company/appdirect)

## Other roles at AppDirect

- [Cloud Sales Order Specialist](https://feeny.ai/job/cloud-sales-order-specialist-appdirect-el-salvador-15vj71psq5b3) — El Salvador
- [Account Manager Associate - Energy Industry](https://feeny.ai/job/account-manager-associate-energy-industry-appdirect-westlake-6hpqchw890zd) — Westlake, TX
- [Warehouse Technician](https://feeny.ai/job/warehouse-technician-appdirect-salt-lake-city-0e199bv2r3d6) — Salt Lake City, UT
- [Value Added Services (VAS) Lead](https://feeny.ai/job/value-added-services-vas-lead-appdirect-salt-lake-city-7enydvrqzbvd) — Salt Lake City, UT
- [Warehouse Associate](https://feeny.ai/job/warehouse-associate-appdirect-salt-lake-city-xfahv0zej5r7) — Salt Lake City, UT
- [Accounting Analyst (Semi-Senior)](https://feeny.ai/job/accounting-analyst-semi-senior-appdirect-buenos-aires-0vsg01hegtp8) — Buenos Aires, Argentina
- [Customer Success Manager (Network Development)](https://feeny.ai/job/customer-success-manager-network-development-appdirect-el-salvador-ds3vartx9gtn) — El Salvador
- [Senior Software Developer](https://feeny.ai/job/senior-software-developer-appdirect-montreal-7gveygpm52gd) — Montréal, Canada
- [Développeur/Développeuse logiciel senior](https://feeny.ai/job/developpeur-developpeuse-logiciel-senior-appdirect-montreal-wrbmscq15n09) — Montréal, Canada
- [Affiliate Coordinator](https://feeny.ai/job/affiliate-coordinator-appdirect-el-salvador-7wv6sbn78krj) — El Salvador