--- title: 'Sales Support Associate at Wolt' canonical: 'https://feeny.ai/job/sales-support-associate-wolt-birkirkara-kgm21xpsdmcy' type: 'job' last_seen: '2026-09-06' --- # Sales Support Associate at Wolt - **Company:** Wolt - **Location:** Birkirkara, Malta - **Posted:** 2026-07-03 - **Last confirmed live:** 2026-09-06 - **Apply:** https://job-boards.greenhouse.io/wolt/jobs/8041328 ## Job description ## About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. As Sales Support Associate, you will focus on onboarding and supporting new venues, ensuring a seamless setup and smooth day-to-day operations. You’ll also assist Account Managers with administrative tasks, coordinate with internal teams, and provide training and guidance to partners. ## What you’ll be doing Day-to-day in this role you’ll: - Train partner venues on how to use Wolt’s tools and equipment effectively and independently - Ensure partners meet the highest Wolt service standards through regular quality and satisfaction checks - Assist the Account Management team with partner-related administrative tasks and coordination - Respond to merchant inquiries, resolve onboarding-related issues, and ensure a seamless experience - Collaborate closely with Account Managers and internal teams to maintain quality standards during onboarding - Maintain a portfolio of smaller clients - Upsell and cross-sell to our partners Our humble expectations* - Hold a valid driving licence. - Are able to travel independently across Malta for regular partner visits, including onboarding and training sessions. - Have the charm, empathy, and honesty to build strong relationships. - Are comfortable working in a high-performance, high-expectation culture. - Have experience in customer care or other customer-facing roles. - Take a hands-on, proactive approach to getting things done and seeing them through. - Have fluent and persuasive written and spoken communication skills in English. Any additional language is considered a plus. - Are entrepreneurial, innovative, and confident in solving problems. - Can adapt quickly in a rapidly changing market. - Have around one year of experience in onboarding, customer support, or retail operations, executing defined workflows end to end and meeting SLAs. - Are tech-savvy and quick to learn new systems, troubleshoot basic issues, and escalate effectively when needed. ## Why you’ll love it - 🚀Global and growing fast: Be part of a fast-moving scaleup - 🤩Ride of a lifetime: Accelerate your career and build your sales skills - 💪Instant impact: Take ownership and make a difference - 💙Big hearts and small egos: Surround yourself with smart, friendly people ## What we offer - Work in a young, fast pace environment - 1 day working from home option - Be part of an entrepreneurial culture that prioritizes ownership, initiative, and driving results - Medical Health Insurance ## Compensation The total target compensation for this role is €1574  – €1967 gross per month. The successful candidate's starting pay will fall within the pay range listed above and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙 Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at [careersatdoordash.com/recruitment-scam-awareness](http://careersatdoordash.com/recruitment-scam-awareness). ## About Wolt ## Company Overview - **One-liner**: Wolt is a Helsinki-based technology company that connects people ordering food, groceries, and other goods with courier partners and merchants, enabling rapid delivery in over 1,000 cities across 30+ countries. - **Entity Type**: Private (acquired by DoorDash in 2022 for approximately €7 billion) - **Headquarters**: Helsinki, Finland - **Founded**: 2014 - **Founders**: Miki Kuusi (CEO), Elias Aalto, Juhani Mykkänen, Petri Rahja, Lauri Andler, Mikael Matikainen, and Oskari Pétas ## Core Business - **Primary Industry**: On-demand delivery (food, groceries, and retail goods) / Logistics Technology - **Target Customers**: B2C (consumers ordering delivery), B2B (merchants/restaurants using the platform), and B2B (courier partners earning through deliveries) - **Mission Statement**: "We create technology that brings joy, simplicity and earnings to the neighborhoods of the world." ## Products & Services - **Wolt App (Consumer Platform)**: A mobile and web application allowing users to order food, groceries, and other goods from local restaurants, stores, and Wolt Market for rapid delivery. - **Wolt Market**: The company’s own network of dark stores (small fulfillment centers) that stock groceries and everyday essentials, enabling delivery in minutes. - **Wolt for Merchants**: A B2B SaaS platform and partnership program for restaurants and stores to manage orders, menu, and delivery logistics. - **Wolt Drive**: A logistics API and service enabling businesses to integrate Wolt's delivery network for their own orders (white-label delivery). - **Courier Platform**: The technology and operational system that connects and manages the fleet of 180,000+ active courier partners globally. ## Market Standing - **Valuation/Market Cap**: Acquired by DoorDash in 2022 for ~€7 billion. Current standalone valuation not publicly available. - **Key Metrics**: - **290,000+** active venues (restaurants and stores) on the platform - **50+** million customers - **180,000+** active courier partners - **15,000+** employees - **Notable Investors/Partners**: DoorDash (parent company), Prosus, ICONIQ Capital, 83North, Highland Europe, EQT Ventures, Goldman Sachs, and others (pre-acquisition). - **Growth Signals**: Since joining DoorDash, Wolt has expanded rapidly across Europe, the Middle East, and Asia, launching in new countries and doubling down on grocery (Wolt Market) and retail delivery. ## Competitive Advantages - **Strong Local Brand & Culture**: Wolt has built a highly regarded, "no-politics" culture with a strong emphasis on ownership, kindness, and excellence, making it a top employer in Finland and across its markets. - **Technology-First Approach**: The company is deeply engineering-driven, with a focus on building its own logistics, routing, and marketplace technology from the ground up, rather than relying on third parties. - **Operational Excellence**: Known for a meticulous, data-driven approach to local operations, balancing rapid growth with high-quality execution ("do common things uncommonly well"). - **DoorDash Backing**: As part of the DoorDash group, Wolt has access to massive capital, global expertise, and a shared technology stack, allowing it to compete aggressively with rivals like Uber Eats and Delivery Hero. ## Strategic Focus - **"Deliver (Almost) Everything"**: Wolt is actively expanding beyond food delivery into grocery, convenience, pharmacy, and other retail categories through Wolt Market and merchant partnerships. - **Geographic Expansion**: Continuing to launch in new cities and countries, particularly in Central & Eastern Europe, the Middle East, and Asia, leveraging the DoorDash playbook. - **Deepening Merchant & Courier Relationships**: Investing in tools, earnings, and support for both merchants and courier partners to maintain a high-quality, reliable network. - **Product Innovation**: Building new features for the consumer app, improving logistics algorithms, and developing autonomous delivery capabilities in partnership with DoorDash. ## Why Work Here - **Culture**: Wolt is famous for its low-ego, high-performance culture. The company emphasizes "heart" (treating people kindly), "ambition" (thinking big but staying humble), and "attitude" (taking ownership beyond the obvious). It’s described as a safe space to express opinions, with a no-blame environment. - **Impact & Ownership**: Employees are given significant autonomy and are expected to take ownership of projects from start to finish. The company prides itself on being a place where you can "learn more, build more, and ship more" than elsewhere. - **Diversity**: The team includes over 100 nationalities, with a strong commitment to diversity, equity, and inclusion. - **Work Model**: Wolt supports a hybrid work model (mix of office and remote), though specific policies vary by team and location. Engineering teams are known for having a strong in-office culture in Helsinki, but remote roles exist. - **Perks**: Competitive compensation, stock options (historically), a "twinkle in the eye" atmosphere, and the chance to work on a product used by millions daily. ## Sources 1. [Wolt Careers - Overview](https://careers.wolt.com/en/) 2. [Wolt Careers - Welcome to Wolt](https://careers.wolt.com/en/welcome-to-wolt) 3. [Wolt Careers - Culture](https://careers.wolt.com/en/culture) 4. [Wolt Careers - Teams](https://careers.wolt.com/en/teams) 5. [Wolt Careers - Jobs](https://careers.wolt.com/en/jobs) ## Other roles at Wolt - [Asc. Operations Manager, Supply Acquisition & Activation](https://feeny.ai/job/asc-operations-manager-supply-acquisition-activation-wolt-bratislava-znehpzhg9ah9) — Bratislava, Slovakia / Warsaw, Poland / Wien, Austria / Zagreb, Croatia - [Partnership Manager](https://feeny.ai/job/partnership-manager-wolt-vilnius-pprm23wnavrg) — Vilnius, Lithuania - [Software Engineer](https://feeny.ai/job/software-engineer-wolt-finland-9gk3kjcbpx5e) — Finland - [FullStack Engineer](https://feeny.ai/job/fullstack-engineer-wolt-tallinn-ywjmytstkhx0) — Tallinn, Estonia - [Staff Software Engineer, iOS](https://feeny.ai/job/staff-software-engineer-ios-wolt-helsinki-b8fnf0vgm28p) — Helsinki, Finland - [Grocery Associate - Wolt Market (full-time)](https://feeny.ai/job/grocery-associate-wolt-market-full-time-wolt-baku-jdh1p88tv113) — Baku, Azerbaijan - [Retail Grocery Assistant](https://feeny.ai/job/retail-grocery-assistant-wolt-limassol-gt15kx7rv5k9) — Limassol, Cyprus - [Trust and Safety Associate](https://feeny.ai/job/trust-and-safety-associate-wolt-ramat-gan-9b4eq0z26hr8) — Ramat Gan, Israel - [People Associate (Fixed-Term Contract)](https://feeny.ai/job/people-associate-fixed-term-contract-wolt-budapest-za32352c3p7k) — Budapest, Hungary - [Store Manager (WM)](https://feeny.ai/job/store-manager-wm-wolt-riga-j7s724qza9wp) — Riga, Latvia