--- title: 'Sales Support & Business Development Specialist (Certification) at Outsourced Staff' canonical: 'https://feeny.ai/job/sales-support-business-development-specialist-certification-outsourced-staff-9wv9nhhyfbx9' type: 'job' last_seen: '2026-09-09' --- # Sales Support & Business Development Specialist (Certification) at Outsourced Staff - **Company:** Outsourced Staff - **Location:** Manila, Philippines - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-21 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.lever.co/outsourcedstaff/0a197bfe-55fd-4c4d-b858-17ceecfb64bb ## Job description ## About the Client This client established Certification, Industrial & E-Commerce group (AUD 15M) based in Australia, employed through Outsourced Staff. You'll work closely with the Director and be supported throughout your engagement by Outsourced Staff's Client & Staff Success Manager. Please note: AI tools may support parts of our recruitment process, but all hiring decisions are made by humans. We are seeking a highly organised and proactive Sales Support & Business Development Specialist to own the certification course sales pipeline for a growing Certification, Industrial & E-Commerce group based in Australia. You'll be the first point of contact for every inbound inquiry, keeping quotes, orders and long-cycle approvals moving so no warm lead is ever left unanswered. ## Key Responsibilities 1. Inbound Inquiry & Sales Coordination - Monitor the generic inquiries inbox daily and action promptly - Provide a call-first response to every inbound inquiry - Qualify leads and book seats on open certification courses - Take and process orders, typically ranging from AUD 2,000 to AUD 20,000 in value 1. Quoting & Pipeline Follow-Up - Send quotes and follow up on all outstanding quotes - Follow up on every quoted inquiry within one week - Manage long-cycle follow-up on defence company approvals, which can take up to four months - Keep the Trello board accurate and up to date, especially the bookings tab 1. Course & Account Coordination - Drive seat fills for the annual Perth course - Absorb the documented tasks currently handled by the Newcastle-based contractor (approximately 20 hours/week) - Handle overflow inquiries from the e-commerce store 1. Backup & Business Development Tasks (quiet periods) - Database cleaning and hygiene - Lapsed lead re-engagement campaigns (e.g. a "we're still here" outreach to the last ~3,000 leads) - Product self-education across all five certification courses - LinkedIn outbound prospecting (training provided; later phase of the role) 1. Marketing Support (secondary, as capacity allows) - General marketing support during a current maternity-leave gap - Assist with catalogues and social media management - Contribute to blog articles related to the certification courses ## Key Skills & Experience - Strong inside sales, sales support, or customer service experience - Experience processing orders and quotes with high accuracy, ideally in the AUD 2,000–20,000 range - Experience using CRM or task-board tools (e.g. Trello, HubSpot, Zoho) - Confident, professional phone manner for inbound and outbound calls - Experience managing long sales or approval cycles (corporate, government, or defence procurement a plus) - Excellent written and spoken English communication skills - Strong attention to detail and accuracy are essential - Advanced organisational and time management skills - Ability to manage multiple priorities across sales, admin and occasional marketing tasks - Minimum 2–3 years experience in a similar sales support, inside sales, or coordination role - Experience with e-commerce order support or basic marketing/social media coordination (nice to have) Ideal Candidate Attributes - Highly organised and detail-oriented - Proactive and able to work independently - Confident communicator with a consultative, call-first approach - Persistent without being pushy — comfortable with long follow-up cycles - Quick learner with strong system adaptability - Personable, with genuine warmth and good energy ## About Outsourced Staff ## Company Overview - **One-liner**: Outsourced Staff helps Australian, New Zealand, and US businesses build fully managed remote teams in the Philippines across operations, sales, recruiting, finance, and technical functions. - **Entity Type**: Private (bootstrapped) - **Headquarters**: Cromer, New South Wales, Australia - **Founded**: Not publicly available (company claims “over 25 years” of outsourcing expertise, but the current entity may be newer) - **Founders**: Not publicly available ## Core Business - **Primary industries**: Staffing and Recruiting / Offshore outsourcing - **Target customers**: B2B – SMBs and enterprises in Australia, New Zealand, and the US seeking offshore remote teams - **Mission / purpose**: To match businesses with highly skilled outsourced IT and digital staff for long-term growth, using a hybrid AI plus human model to deliver reliable, high-performing teams. ## Products & Services - **Dedicated Remote Team Building** – End-to-end recruitment, onboarding, payroll, and ongoing support for full-time offshore staff. Covers roles in operations, sales, recruiting, finance, technical, and administrative functions. - **AI-First Operations Support** – A senior operations role that also acts as a Chief of Staff to the founder, leveraging AI tools daily to accelerate workflows. - **Sister Business – Conversational AI** – Offers AI Receptionist, Customer Service, and Sales Agent solutions, integrated with the staffing offering for a human-plus-AI delivery model. ## Market Standing - **Valuation / Revenue**: Not publicly available - **Key Metric**: 12 employees (+17.6% YoY); LinkedIn followers 877 (+29.7% yearly growth) - **Notable Investors / Partners**: No disclosed investors; alumni have moved to companies like Accenture, Upwork, AECOM, and TenSixty AI - **Growth Signals**: Strong year-over-year headcount and follower growth; active recruitment for multiple remote roles; expansion of AI-first service model; presence in Philippines and Eastern Europe ## Competitive Advantages - **Hybrid AI + human model** – Combines offshore staffing with an in-house Conversational AI sister business, enabling clients to automate parts of their workflow while retaining dedicated human support. - **End-to-end accountability** – Staff are employed by Outsourced Staff, handling all HR, payroll, and compliance, reducing client administrative burden. - **Rapid sourcing** – Can deliver ideal candidates within 24–48 hours for some roles; typically fits within 2 months. - **No upfront costs** – Clients pay a single fixed monthly fee that starts only after placement. ## Strategic Focus - **AI-first operations** – Embedding AI tools across every role to increase speed and efficiency; the founder also runs a Conversational AI business, indicating deep investment in automation. - **Expanding into US market** – Recruiting for roles serving US clients alongside ANZ businesses. - **Continuous improvement** – Structured 1-, 3-, 6-, and 12-month reviews to boost retention and performance. ## Why Work Here - **Remote-first culture** – All roles listed are work-from-home in the Philippines or other locations; flexible arrangements for Australian hybrid roles. - **Cutting-edge AI usage** – Employees are encouraged and trained to use AI tools daily (“We run a hybrid AI plus human model”). - **Hands-on founder involvement** – Senior roles work directly with the founder as a “force multiplier,” offering visibility into the entire business. - **Supportive onboarding** – Comprehensive orientation, communication setup, and ongoing support to integrate new hires. - **Career growth** – Clear review cadence and opportunities to work across both the staffing and AI sides of the business. ## Sources 1. [LinkedIn Company Profile](https://linkedin.com/company/outsourced-staff) 2. [Lever Careers Page](https://jobs.lever.co/outsourcedstaff) 3. [Company How It Works Page](https://outsourcedstaff.com.au/how-it-works/) 4. 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