--- title: 'Sales Support Representative at Noctrix Health' canonical: 'https://feeny.ai/job/sales-support-representative-noctrix-health-remote-mbsx77fz8egb' type: 'job' last_seen: '2026-11-06' --- # Sales Support Representative at Noctrix Health - **Company:** Noctrix Health - **Location:** Remote - **Work type:** remote - **Posted:** 2026-10-29 - **Last confirmed live:** 2026-11-06 - **Apply:** https://job-boards.greenhouse.io/noctrixhealth/jobs/5465054008 ## Job description Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world’s first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health. We are seeking a detail-oriented and proactive Sales Support Representative to support the operational success and growth of Nidra Therapy. This role is critical in ensuring timely, accurate processing of patient orders and serving as a key liaison between healthcare providers, clinic staff, and internal teams. You will collect and review patient documentation, coordinate order follow-ups, maintain accurate CRM records, and collaborate with sales and operations teams to ensure a smooth experience for referring clinics and patients. Responsibilities: - Communicate with healthcare providers and clinic staff via phone, email, and fax to obtain required patient documentation - Proactively follow up on missing or incomplete information to ensure timely order progression - Serve as a primary point of contact for clinic navigators, referral coordinators, and administrative staff - Build strong relationships with clinic teams and develop an understanding of their workflows to improve communication and responsiveness - Review incoming documentation for accuracy, completeness, and compliance with applicable requirements - Track and manage patient orders from initiation through completion, coordinating with reimbursement, operations, and clinical support teams to resolve issues - Use Salesforce or a similar CRM to document interactions, track order progress, and maintain accurate, timely records - Monitor dashboards and reports to prioritize outreach, follow-ups, and outstanding documentation needs - Collaborate with Territory Managers and Associate Sales Representatives to support regional efforts and provide account updates - Assist in onboarding new clinics and guiding staff through patient documentation requirements - Identify workflow inefficiencies and recommend improvements to order processing and the clinic experience - Share recurring trends, barriers, and opportunities with sales and operations teams - Ensure all activities comply with HIPAA requirements and company policies for handling protected health information Requirements: - 1–3 years of experience in healthcare, sales support, customer service, or a related field - Bachelor’s degree preferred, or equivalent work experience - Experience with Salesforce or similar CRM systems preferred - Familiarity with HIPAA requirements and handling protected health information - Strong verbal and written communication skills - Excellent organizational skills and attention to detail - Ability to manage multiple priorities with urgency and accuracy in a fast-paced environment - Strong relationship-building and interpersonal skills - Proactive approach to problem-solving and following through on outstanding tasks - Ability to work independently in a remote environment and collaborate across sales and operations teams ## About Noctrix Health ## Company Overview - **One-liner**: Noctrix Health develops clinically validated wearable neuromodulation devices as non-pharmaceutical alternatives for managing chronic neurological disorders, starting with Restless Legs Syndrome (RLS). - **Entity Type**: Private (Acquired by ResMed in May 2026 for $340M) - **Headquarters**: Pleasanton, California, United States - **Founded**: 2018 - **Founders**: Jonathan Charlesworth (CSO), Justin Kelly (SVP, Product), Steve Lien (SVP, Patient Access), Shriram Raghunathan (CEO) ## Core Business - **Primary industry/industries**: Medical Device Manufacturing, Neuromodulation, Wearable Therapeutics, Sleep Health - **Target customers**: B2B (healthcare providers, sleep clinics, DMEs) and B2C (patients with Restless Legs Syndrome) - **Mission or purpose statement**: To innovate the next generation of clinically-validated wearable therapeutics to address the unmet needs of millions of people living with chronic medical conditions. ## Products & Services - **[Nidra® Therapy (TOMAC Therapy)]**: A prescription wearable device that delivers Tonic Motor Activation (TOMAC) therapy to treat Restless Legs Syndrome (RLS). It is a non-pharmaceutical, clinically validated alternative that uses neuromodulation to alleviate symptoms without disrupting sleep. The therapy has received favorable inclusion in the American Academy of Sleep Medicine (AASM) clinical practice guidelines and has dedicated CMS reimbursement codes. ## Market Standing - **Valuation/Market Cap**: Acquired by ResMed for $340 million (announced May 6, 2026). - **Key Metric**: Total funding raised was approximately $57M (per CB Insights) to $107.2M (per LinkedIn), with the most recent round being a Series C - II. Annual revenue is estimated at $2.5M (pre-acquisition). - **Notable Investors/Partners**: ResMed (acquirer), OrbiMed, Treo Ventures, The Blue Venture Fund, Sandbox Industries, Bridge Bank. - **Growth Signals**: Headcount grew 100% YoY to 110 employees. The company secured dedicated CMS reimbursement codes for Nidra therapy. The therapy was included in new AASM clinical practice guidelines for RLS. The company was acquired by ResMed for $340M in May 2026, signaling strong validation and a major growth trajectory. ## Competitive Advantages - **First-to-market with a non-pharmaceutical wearable for RLS**: Nidra therapy is a clinically validated, drug-free alternative for a condition affecting ~7% of adults globally, offering a significant differentiator in a market dominated by pharmaceuticals. - **Strong clinical and regulatory moat**: The therapy has been included in AASM clinical practice guidelines and has dedicated CMS reimbursement codes, creating high barriers to entry for competitors. - **Backed by ResMed**: The $340M acquisition by the global leader in sleep health provides immense resources, distribution channels, and market credibility. ## Strategic Focus - **Post-acquisition scaling**: Following the acquisition by ResMed, the primary focus is on rapidly scaling U.S. commercialization, expanding market access, and integrating Nidra therapy into ResMed's global sleep health portfolio. - **Expanding indications**: While currently focused on RLS, the company's platform technology has potential for treating other chronic neurological disorders. - **Building the commercial engine**: The company is actively hiring across sales, marketing, patient access, and engineering roles to support its growth. ## Why Work Here - **Patient-centered mission**: The company is deeply mission-driven, with a culture that prioritizes improving patient lives. Employees describe a strong sense of purpose in delivering life-changing therapy. - **High-growth environment**: With 100% YoY headcount growth, a recent $340M acquisition, and 50+ open roles, this is a fast-scaling company with significant career advancement opportunities. - **Culture of transparency and problem-solving**: The company emphasizes core values like "embrace the unknown," "build trust through transparency," and "win as a team," fostering a collaborative and innovative environment. - **Remote-friendly**: Many roles are listed as remote, including sales, patient access, and support positions, though some engineering and marketing roles are based in Pleasanton, CA, or Pittsburgh, PA. - **Strong engineering and clinical culture**: The team is a mix of seasoned medical device experts, neuroscientists, and engineers from the consumer electronics world, offering a unique blend of high-tech and life-science work. ## Sources 1. [noctrixhealth.com](https://noctrixhealth.com/) 2. [noctrixhealth.com/careers](https://noctrixhealth.com/careers/) 3. [greenhouse.io](http://job-boards.greenhouse.io/noctrixhealth) 4. [linkedin.com](https://www.linkedin.com/company/noctrix-health) 5. [cbinsights.com](https://www.cbinsights.com/company/noctrix-health) ## Other roles at Noctrix Health - [Business Technology Partner](https://feeny.ai/job/business-technology-partner-noctrix-health-pleasanton-0w52p8ghxqaf) — Pleasanton, CA - [PLM & Quality Systems Specialist](https://feeny.ai/job/plm-quality-systems-specialist-noctrix-health-pittsburgh-vgv3mdqcwg86) — Pittsburgh, PA - [Patient Activation Specialist (Fargo, North Dakota)](https://feeny.ai/job/patient-activation-specialist-fargo-north-dakota-noctrix-health-fargo-xqh4ste7meyk) — Fargo, ND - [Senior Clinical Research Scientist](https://feeny.ai/job/senior-clinical-research-scientist-noctrix-health-pleasanton-qzcr329xc6kz) — Pleasanton, CA - [Director, Supply Chain & Operations](https://feeny.ai/job/director-supply-chain-operations-noctrix-health-pleasanton-qsdt7cqdp57t) — Pleasanton, CA - [Payments Associate](https://feeny.ai/job/payments-associate-noctrix-health-pleasanton-4f0515fff7gc) — Pleasanton, CA - [Manager, Regulatory Affairs](https://feeny.ai/job/manager-regulatory-affairs-noctrix-health-pleasanton-rww4jfgpsbbq) — Pleasanton, CA - [Director, Clinical Affairs](https://feeny.ai/job/director-clinical-affairs-noctrix-health-pleasanton-d2z573r6sg9t) — Pleasanton, CA - [Patient Access Appeals Case Manager](https://feeny.ai/job/patient-access-appeals-case-manager-noctrix-health-remote-zhezztk3yg44) - [Patient Access Case Manager](https://feeny.ai/job/patient-access-case-manager-noctrix-health-remote-ed8qk3d71rek)