---
title: 'Sales Support Specialist at Proconex'
canonical: 'https://feeny.ai/job/sales-support-specialist-proconex-royersford-pennsylvania-jshpbarsn92z'
type: 'job'
last_seen: '2026-09-05'
---

# Sales Support Specialist at Proconex

- **Company:** Proconex
- **Location:** Royersford Pennsylvania, United States
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-05
- **Apply:** https://job-boards.greenhouse.io/proconex/jobs/6181119004

## Job description

Proconex is the exclusive [Emerson Impact Partner](https://www.proconexdirect.com/getmedia/0d6e7f34-2397-4d62-bb73-3cda6e3c6a43/BROCHURE_Emerson-Impact-Partners-Network.pdf) for Emerson Automation Solutions in the Mid-Atlantic region. We provide a full portfolio of Process Automation Control Systems, Valves and Control Devices, and related technologies and services to a range of customers—in the Life Sciences, Chemical, Power, Refining, Oil & Gas, Food & Beverage, Paper, Metals, and other industries, as well as commercial enterprises and campus facilities. With three strategically located offices, Proconex maintains a deep dedication to its 200+ employees, a sharp focus on safety and quality, and the drive to deliver.

Job Overview

The Sales Support Specialist plays a key role in supporting sales operations, customer order execution, and project coordination activities. This position serves as a central point of communication between customers, suppliers, sales engineers, purchasing, operations, and other internal teams to ensure orders and projects are processed accurately, documentation requirements are met, and customer expectations are delivered on time. The role requires strong organizational, problem-solving, and communication skills and supports continuous improvement initiatives that enhance operational efficiency and customer satisfaction.

## Key Responsibilities

- Coordinate customer purchase orders and resolve order-related issues with customers, suppliers, purchasing, and internal teams.
- Support sales engineers with quotations, order entry, change orders, project coordination, and administrative activities.
- Create and manage purchase orders and transactions within ERP systems, customer web portals, or ticketing systems
- Monitor critical orders, expedite shipments, and help ensure supplier delivery commitments are met.
- Maintain customer records, project documentation, reports, and document control processes.
- Respond to customer inquiries, provide product information, and manage customer portal activities.
- Coordinate training quotations, registrations, and logistics as needed.
- Support inventory, shipping, inspection scheduling, and documentation requirements.
- Collaborate with operations and business teams to identify root causes, improve processes, and implement solutions.
- Attend customer, supplier, and internal meetings as required.

## Basic Qualifications

- Associate degree or equivalent experience
- 2+ years of experience in sales support, sales administration, order fulfillment, customer service, project coordination, or a related business support role.
- 2+ years of experience using ERP, CRM, ticketing systems or other business systems for order management and record maintenance.
- 2+ years of experience using Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
- 2+ years of experience resolving customer, supplier, or operational issues
- 2+ years of experience maintaining business documentation, records, and reporting activities.
- 2+ years of experience communicating professionally with internal and external stakeholders.

## Preferred Qualifications

- Bachelor's degree.
- Experience with IFS ERP or similar enterprise systems.
- Experience supporting sales engineers, technical sales teams, or project-based organizations.
- Experience coordinating customer orders, purchase orders, documentation, and fulfillment activities.
- Experience with process improvement initiatives.
- Knowledge of inventory management, shipping, and supplier coordination.
- Familiarity with industrial, engineering, automation, or technology-based products and services.

We are proud to be an employee-owned organization. Through our ESOP, every team member shares in the growth and success of the company, fostering a culture of collaboration, accountability, and long-term rewards.

Proconex offers a standout culture, fantastic work environment, and has very competitive benefits to include premium medical, 401K match, tuition reimbursement, and other unique incentives.

When receiving e-mails from a Proconex or Valspec recruiter, you will only receive e-mails from addresses ending in @proconexdirect.com, @proconex.net or @valspec.net.  Any other domains are impersonations and should be ignored.

Candidates must be legally eligible to work in the United States without company sponsorship.  Also, we are not interested in working on a corp-to-corp basis with other companies at this time.

Any third-party unsolicited resume submission(s) will immediately become the property of Proconex. Proconex will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established.

Proconex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, sexual orientation, gender identity, disability, protected veteran status or any other protected class. We are committed to providing a professional environment free of any discrimination or harassment, and we are proud to be a Drug-Free Workplace.

## About Proconex

## Company Overview
- **One-liner**: Proconex is a full-service industrial automation and process control solutions provider, serving as the exclusive Emerson Impact Partner for the Mid-Atlantic region.
- **Entity Type**: Private (Bootstrapped/Privately Held)
- **Headquarters**: Exton, Pennsylvania, USA
- **Founded**: 1948
- **Founders**: Not publicly available

## Core Business
- **Primary Industries**: Industrial automation, process control systems, valve and control device distribution, lifecycle services, and engineering integration.
- **Target Customers**: B2B, primarily serving critical industries including chemical, data center, food and beverage, life sciences, metal and glass, oil and gas, power and energy, pulp and paper, refining and upgrading, and water/wastewater.
- **Mission or Purpose Statement**: Helping customers achieve safer, smarter, and more profitable operations through deep expertise and a safety-first culture [proconexdirect.com](https://www.proconexdirect.com/about-us/).

## Products & Services
- **Automation & Control Systems**: Design, programming, and commissioning of advanced DCS/PLC platforms; system integration for continuous, batch, and safety automation.
- **Valves & Control Devices**: Stock, delivery, and field repair of control, isolation, and safety relief valves from any manufacturer.
- **Lifecycle Services**: Factory-certified service, calibration, repair, and optimization of control valves and devices; asset reliability solutions.
- **Application Engineering**: Custom engineering to optimize manufacturing processes using new and existing technologies.
- **Digital Solutions**: SCADA systems, wireless networks, asset management, and enterprise data integration.
- **Family of Companies**: Includes Atlantic Valve Services, Valspec, Valpro, and Linque, extending reach into specialized valve, validation, and industrial software expertise [proconexdirect.com](https://www.proconexdirect.com/).

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Estimated $200 million enterprise; revenue has grown 162% under current CFO leadership [proconexdirect.com](https://www.proconexdirect.com/about-us/leadership/).
- **Notable Investors/Partners**: Emerson Electric (exclusive Impact Partner for Mid-Atlantic region); serves a broad portfolio of brands for valves, actuators, regulators, and process instrumentation.
- **Growth Signals**:
  - Headcount grew from 70 to 400+ employees under President John Otte's leadership.
  - Customer orders effectively doubled during the same period.
  - Recognized as a Philadelphia Inquirer Top Workplace in 2025.
  - Expanded service execution capabilities, created Valpro, and established the AVS Joint Venture.

## Competitive Advantages
- **Exclusive Emerson Partnership**: As an Emerson Impact Partner, Proconex provides access to world-class automation technologies and a broad spectrum of Emerson products, combined with in-house engineering and custom support programs.
- **Deep Regional Expertise**: Three strategically located offices covering Eastern Pennsylvania, southern New Jersey, Delaware, Maryland, and northern Virginia, with a 300+ strong team and a safety-first culture.
- **Comprehensive Service Portfolio**: Full integration of automation, valves, lifecycle services, and digital solutions—offering a single-source solution for complex industrial needs.
- **Long-Standing Reputation**: Founded in 1948, with over 75 years of industry experience and deep relationships across critical industries.

## Strategic Focus
- **Current Priorities**: Expanding service execution capabilities, developing specialized subsidiaries (Valpro, AVS), and aligning with Emerson's digital transformation initiatives.
- **Growth Direction**: Continuing to scale headcount and revenue while maintaining a safety-first, customer-centric culture; investing in business analytics and enterprise system upgrades (IFS).
- **Innovation**: Focus on advanced digital solutions, SCADA systems, and wireless networks to help customers achieve smarter, more profitable operations.

## Why Work Here
- **Culture Highlights**: Recognized as a Philadelphia Inquirer Top Workplace in 2025; emphasizes collaboration, integrity, customer focus, and a "fun follows results" atmosphere [proconexdirect.com](https://www.proconexdirect.com/about-us/careers/).
- **Remote/Hybrid/Office Policy**: Not explicitly stated; roles likely require on-site presence for field service, engineering, and project management positions, with potential for office-based work at three regional locations.
- **Notable Perks**: Premium medical, 401(k) with company match, profit sharing, tuition reimbursement, paid vacation, life insurance, and other unique incentives [proconexdirect.com](https://www.proconexdirect.com/about-us/careers/).
- **Engineering Culture**: Immediate hands-on experience with Emerson technologies and third-party solutions; clear career path from entry-level engineer to senior technical or leadership tracks within a few years.
- **Diversity & Inclusion**: Equal Opportunity Employer committed to a professional environment free of discrimination or harassment; Drug-Free Workplace.

## Sources
1. [proconexdirect.com - About Us](https://www.proconexdirect.com/about-us/)
2. [proconexdirect.com - Careers](https://www.proconexdirect.com/about-us/careers/)
3. [proconexdirect.com - Homepage](https://www.proconexdirect.com/)
4. [greenhouse.io - Jobs at Proconex](http://job-boards.greenhouse.io/proconex)
5. [proconexdirect.com - Leadership](https://www.proconexdirect.com/about-us/leadership/)

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