---
title: 'Sales Support Specialist at Waterworks'
canonical: 'https://feeny.ai/job/sales-support-specialist-waterworks-washington-sv6qz0yzn9e0'
type: 'job'
last_seen: '2026-09-07'
---

# Sales Support Specialist at Waterworks

- **Company:** Waterworks
- **Location:** Washington, DC
- **Compensation:** $25–$28/hr
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-21
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/waterworks/c832d83b-06a6-4d03-9095-12ae70b23f14

## Job description

## About Waterworks

When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.

## What We Provide

What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.  The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.

## The Role

The Showroom Client Support Specialist at Waterworks manages the full lifecycle of client orders. In this role, you will work closely with our showroom sales team and our clients to manage multiple interior design project orders from pre order through shipping; ensuring client's receive product when they need it and providing the luxury service experience expected from our brand. You will also help with other showroom operational responsibilities that could include receiving/sending shipments, inventory transfers, processing refunds. Combine your passion for design, luxury products and the sales environment with a customer-centric approach to conducting day to day business in a fast-paced, showroom environment!

## Responsibilities

- Own order management process from pre-order through delivery while delivering exceptional customer-centric experiences to internal partners and external customers.
- Manage all communications to internal departments and external clients to ensure order accuracy, timely delivery, and client satisfaction.
- Manage and track all order reporting data.
- Support the Showroom Sales Consultants in the sales efforts with pre-sale activities like quotes/order entry, sample requests, and processing and collecting payments.
- Partner with Sales Consultant, Client Services, and Technical Support Team to resolve client issues in timely manner and to client's satisfaction.
- Other duties and responsibilities as assigned.

## Requirements

- 2+ years administrative or project management experience.
- Art/Interior design or luxury retail/service experience preferred.
- Strong organizational skills.
- Excellent verbal and written communication.
- Proficient in Microsoft Office.
- Rotating weekend flexibility may be required.

## About Waterworks

## Company Overview
- **One-liner**: Waterworks is a luxury bath and kitchen company that designs and manufactures high-end fittings, fixtures, hardware, lighting, surfaces, and cabinetry for residential and commercial projects.
- **Entity Type**: Private (family-owned, no external funding rounds reported)
- **Headquarters**: Danbury, Connecticut, United States
- **Founded**: 1978
- **Founders**: Barbara Sallick and Robert Sallick (current CEO & Creative Director is Peter Sallick)

## Core Business
- **Primary industry/industries**: Luxury home furnishings (bath and kitchen), interior design, manufacturing
- **Target customers**: B2B (architects, designers, commercial hospitality) and B2C (homeowners seeking premium renovations)
- **Mission or purpose statement**: “Extraordinary design and quality” – creating products that combine artisanal craftsmanship with rigorous engineering to become lasting touchstones in the home.

## Products & Services
- **Bath Fittings & Fixtures**: Faucets, shower systems, bath accessories – all with a focus on timeless aesthetics and durable performance.
- **Kitchen Fittings & Fixtures**: Kitchen faucets, sinks, and related hardware.
- **Bathtubs & Sinks**: Freestanding and drop-in tubs, vessel sinks, washstands.
- **Lighting**: Decorative lighting for bath and kitchen spaces.
- **Surfaces & Tile**: Stone, marble, ceramic tile, and countertop materials.
- **Cabinetry**: Custom and semi-custom cabinetry for kitchens and bathrooms.
- **Design Services**: Direct sales consultants and commercial project support for specifying and installing products.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual revenue of approximately **$133.2M** (latest data) with **307 employees** (YoY headcount growth of +6.2%)
- **Notable Investors/Partners**: The company is family-owned; key partners include leading architects and designers worldwide. No external institutional investors publicly listed.
- **Growth Signals**: Active job postings (15 open roles), expansion of showrooms in the US and UK (London, New York, Los Angeles, etc.), and a +114% year-over-year increase in job postings.

## Competitive Advantages
- **Craftsmanship & Engineering**: Products are designed and engineered to perform over decades, combining artisan techniques (casting, forging, engraving) with modern technology (AI‑enabled machine tools).
- **Direct Sales Model**: Uniquely in the industry, Waterworks sells most products directly to customers, building long-term relationships with designers and homeowners.
- **Design Leadership**: Nearly 50 years of heritage, with a proprietary product line that spans traditional, transitional, and contemporary aesthetics.
- **Sustainability**: Incorporates recycled materials, water conservation, and strict waste handling; products built to last reduce replacement frequency.

## Strategic Focus
- **Global Expansion**: Strengthening presence in Europe (UK office in London) and key US markets.
- **Sustainability & Quality**: Continuing to invest in eco-friendly manufacturing and durable product design.
- **Digital & Showroom Experience**: Enhancing omnichannel sales and hybrid work environments for employees while maintaining in-person design consultations.

## Why Work Here
- **Culture**: Described as entrepreneurial, collaborative, and design-driven. Employees are encouraged to learn and grow in a stimulating environment.
- **Hybrid Work**: Waterworks operates a hybrid workspace; typical on-site time varies by role, with offices in Danbury (HQ), New York, Los Angeles, London, and more.
- **Perks & Benefits**: Performance bonuses, employee discounts on luxury products, and a focus on work-life balance.
- **Engineering & Craftsmanship**: Opportunities to work alongside skilled artisans and engineers in a company that values both tradition and innovation.

## Sources
1. [Lever Careers Page](https://jobs.lever.co/waterworks)
2. [Waterworks About Us](https://www.waterworks.com/us_en/about-us)
3. [LinkedIn Company Profile](https://www.linkedin.com/company/waterworks)
4. [Built In Company Profile](https://builtin.com/company/waterworks)
5. [Waterworks Home Page](https://www.waterworks.com/us_en)

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