--- title: 'Salesforce and IT Infrastructure Administrator at CommerceIQ' canonical: 'https://feeny.ai/job/salesforce-and-it-infrastructure-administrator-commerceiq-mexico-7z2m8b7cwfbn' type: 'job' last_seen: '2026-09-09' --- # Salesforce and IT Infrastructure Administrator at CommerceIQ - **Company:** CommerceIQ - **Location:** México, Mexico - **Posted:** 2026-06-23 - **Last confirmed live:** 2026-09-09 - **Apply:** https://job-boards.greenhouse.io/commerceiq/jobs/7778484003 ## Job description The Company CommerceIQ is building the AI platform that runs commerce for the world's largest brands. We are not selling AI demos. We are shipping AI agents for content, media, and sales into the workflows of the Fortune 100 every week. 2,200+ Customers 10 of Top 12 CPG Companies 900+ Retailers Connected $200M+ Raised Customers include Coca-Cola, Nestlé, Colgate-Palmolive, Mondelez, Samsung, and Kellogg's. Backed by SoftBank, Insight Partners, and Madrona. Headquartered in Mountain View with teams across the US, India, Canada, and the UK. Pre-IPO. The Role: We are seeking a highly motivated, forward-thinking, and versatile SaaS & Systems Platform Administrator to own the day-to-day administration, security, configuration, and continuous improvement of our internal technology ecosystem. In this dual-capacity role, you will act as our primary Salesforce, Revenue Tech, & AI Systems Administrator while managing our broader corporate IT infrastructure, identity systems, and integrated business tooling. The ideal candidate bridges the gap between deep Salesforce functional configuration, complex quote-to-cash business logic, Revenue Intelligence (Gong/ZoomInfo), and traditional system engineering. You will ensure data flow is seamless, automated sales agents are optimized, platform integrations are healthy, and our global workforce is securely equipped. What You'll Do: Salesforce (SFDC), Revenue, & AI Administration (60%) - CPQ & Commissions Management: Manage and maintain the Salesforce CPQ architecture (product bundles, price rules, advanced approvals) and oversee the data accuracy of Salesforce Incentive Compensation Management (Commissions / Spiff). - Revenue Intelligence & Data GTM Integration: Serve as the primary technical administrator for Gong and ZoomInfo. Manage user seat provisioning, telephony/email integration tracking, data enrichment flows, and troubleshooting API sync errors between these platforms and Salesforce. - Agentforce & AI Governance: Build, deploy, and continuously optimize autonomous AI agents using Agentforce. Configure topics, actions, guardrails, and natural language instructions to ensure AI agents successfully support internal teams and external customers. - Configuration & Automation: Build and maintain scalable solutions utilizing Salesforce Core (Sales & Service Clouds) using advanced Flows, validation rules, custom objects, and page layouts. - Security & Governance: Own the Salesforce security model, ensuring that human users, integrated SaaS tools (ZoomInfo/Gong), and Agentforce AI agents operate strictly within designated profiles, permission sets, and data sharing rules to maintain compliance (ITGC/SOX). Systems & IT Infrastructure Administration (40%) - Enterprise Identity & Lifecycle Management: Manage corporate identity providers (e.g., Okta, Microsoft Entra ID) to provision single sign-on (SSO) and automated lifecycle provisioning across all tech stacks, including specialized RevOps tooling. - Company-Wide SaaS & License Management: Oversee configuration, auditing, compliance, and seat provisioning for organization-wide platforms, including Google Workspace, GenAI productivity layers (Claude), and core HRIS systems (e.g., Hibob, Workday, Rippling, BambooHR). - SaaS Fleet Management: Act as the primary tier-3 administrator for core business systems (e.g., Slack, Zoom, Jira, and MDM platforms like Microsoft Intune or Jamf). - System Uptime & Monitoring: Ensure maximum availability across internal systems, monitoring performance baselines and data ingestion health. - Process Documentation: Maintain detailed system architecture maps, Agentforce interaction logic flows, provisioning workflows, and internal troubleshooting knowledge bases. What You'll Bring: - Experience: 4+ years of professional experience in enterprise application management or IT system administration. - Salesforce & Revenue Tech Expertise: Proven track record with Salesforce Sales/Service cloud, 1+ years managing Salesforce CPQ, and hands-on experience administering Gong (workspace configuration, trackers) and ZoomInfo (credit management, mapping rules). - Emerging AI Capabilities: Direct experience or certified training in configuring Salesforce Agentforce (creating topics, refining prompts, mapping actions, and analyzing agent execution logs). - Systems Infrastructure: Deep experience managing enterprise infrastructure tools (Google Workspace administration, Okta, Azure, or AWS) and endpoint management solutions (Intune/Jamf). Hands-on familiarity connecting HRIS systems to identity providers for automated onboarding. - Certifications (Highly Preferred): * Salesforce Certified AI Associate or AI Specialist - Salesforce Certified CPQ Specialist - Salesforce Certified Administrator or Advanced Administrator - Gong Program Administrator or relevant ZoomInfo Certification - Microsoft Certified: Enterprise Administrator, Google Workspace Administrator, or Okta Certified Professional - Core Competencies: Strong analytical mindset, comfortable with ambiguity, and possessing a customer-service approach to supporting internal business stakeholders. Benefits & Perks: The typical base pay range for this role across the US is USD: $65,000 - $70,000 per year. This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate’s experience, qualifications, and location. Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses. You will also receive access to: - Comprehensive medical, vision, and dental coverage - A 401(k)-retirement plan - Short & long-term disability insurance - Life insurance - Paid parental leave - Monthly reimbursements for gym, phone, and internet - 10+ paid company holidays in each calendar year and unlimited PTO Check out our [LinkedIn page](https://www.linkedin.com/company/commerceiq/life/682892c1-f540-4867-a6f7-487106e479b8/?viewAsMember=true) to learn more about what it’s like to work at CommerceIQ! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law. ## About CommerceIQ ## Company Overview - **One-liner**: CommerceIQ provides a unified AI platform for retail ecommerce teams to automate and optimize sales, content, and media across thousands of retailers globally. - **Entity Type**: Private (Series D, closed in 2022) - **Headquarters**: Mountain View, California, USA (with additional offices in Bengaluru, India and London, UK) - **Founded**: 2018 - **Founders**: Guru Hariharan (CEO) ## Core Business - **Primary industry**: Retail ecommerce technology / AI-driven commerce automation - **Target customers**: B2B – consumer brands (both SMB and enterprise) selling on Amazon, Walmart, Instacart, and 1,450+ other retail endpoints - **Mission statement**: “We drive profitable ecommerce growth with intelligent automation” [[commerceiq.ai/about-us]](https://www.commerceiq.ai/about-us) ## Products & Services - **AllyAI**: An always-on AI commerce operator that automates pricing adjustments, media spend optimization, and content visibility improvements across retailers. Acts as a “co-pilot” for ecommerce teams. - **Content Agent**: Automates management of thousands of SKUs across hundreds of retailers, ensuring accuracy, compliance, and AEO (Amazon Eligibility Optimization). - **Digital Shelf Analytics**: Tracks digital shelf performance 24/7 across 1,450+ retailers, providing prioritized insights and ready-to-use WBR reports. - **eCommerce Sales Management**: Forecasts sales vs. plan, prioritizes next-best actions, and automates execution to close gaps. - **Retail Media Management**: Optimizes retail media bids and pacing using 50+ shelf-aware signals, driving incremental sales. All products are SaaS-based, delivered via a unified platform. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Total funding raised – Series D in 2022 (amount undisclosed); notable investors include Insight Partners, Madrona Ventures, and Shasta Ventures [[commerceiq.ai/leadership]](https://www.commerceiq.ai/leadership) - **Notable Investors/Partners**: Insight Partners, Madrona Ventures, Shasta Ventures; the platform connects to Amazon, Walmart, Instacart, and 1,450+ other retail endpoints - **Growth Signals**: - 2,200+ brands use the platform - Global network of 900+ retailers - In 2021, CommerceIQ automations drove 250 million actions that contributed to profitable market share gains for customers - Offices in US, India, and UK, with a growing global team ## Competitive Advantages - **Unified platform**: One platform covering content, analytics, sales, and media – eliminating siloed tools and spreadsheets. - **AI-native automation**: AllyAI and other agents continuously monitor and act on pricing, content, and media without manual intervention. - **Shelf-aware signals**: Proprietary intelligence that captures real-time shelf data across 1,450+ retailers, enabling better bid optimization and content decisions. - **Deep retailer integrations**: Direct connections to Amazon, Walmart, Instacart, and many others, built specifically for the algorithmic nature of retail marketplaces. ## Strategic Focus CommerceIQ is doubling down on AI-driven automation to help brands scale profitable growth. The company’s leadership principles emphasize “relentless innovation” and “exception-based automated decision making.” Near-term priorities include expanding platform capabilities (e.g., Director of Engineering – AI, Forward Deployed Engineering) and deepening international reach (85+ countries). The company is investing heavily in product teams (AI, data science) and growth partnerships. ## Why Work Here - **Culture & values**: Emphasis on ownership, hiring and developing the best, and moving quickly. Diversity, equity, and inclusion are core to the company’s identity [[commerceiq.ai/careers]](https://www.commerceiq.ai/careers). - **Work model**: Hybrid and remote options depending on role and location; generous PTO including vacation, holidays, and global recharge days. - **Compensation & perks**: Competitive base pay, equity (stock options for eligible roles), comprehensive health/dental/vision insurance, gym stipends, mental health support, and learning & development opportunities. - **Engineering culture**: Strong focus on internal growth and promotion; many team members expand roles from within. Active engineering hubs in Mountain View, Toronto, Bengaluru, and London. - **Global team**: Cross-regional collaboration across US, UK, and India; inclusive environment that values diverse backgrounds. ## Sources 1. [commerceiq.ai](https://www.commerceiq.ai/) – Main site, product descriptions 2. [commerceiq.ai/careers](https://www.commerceiq.ai/careers) – Culture, perks, DEI, hybrid policy 3. [commerceiq.ai/about-us](https://www.commerceiq.ai/about-us) – Mission, metrics, offices, investors 4. [job-boards.greenhouse.io/commerceiq](https://job-boards.greenhouse.io/commerceiq) – Open roles, locations 5. [commerceiq.ai/leadership](https://www.commerceiq.ai/leadership) – Executive team, board of directors, investors ## Other roles at CommerceIQ - [Technical Lead – IT Systems & Asset Management](https://feeny.ai/job/technical-lead-it-systems-asset-management-commerceiq-bengaluru-08p4x8baq8db) — Bengaluru, India - [Director of Finance](https://feeny.ai/job/director-of-finance-commerceiq-bengaluru-bvst1v213anf) — Bengaluru, India - [Senior Account Executive](https://feeny.ai/job/senior-account-executive-commerceiq-united-states-mt7cn25bzcvc) — United States - [Data Scientist II](https://feeny.ai/job/data-scientist-ii-commerceiq-bengaluru-w9ws7fwzss5p) — Bengaluru, India - [Associate Director, Retail Media (Search)](https://feeny.ai/job/associate-director-retail-media-search-commerceiq-united-states-a6pgzgw0h63t) — United States - [Customer Success Manager, Advertising (Retail Search)](https://feeny.ai/job/customer-success-manager-advertising-retail-search-commerceiq-united-states-sz3gqx0k607t) — United States - [Forward Deployed Engineering Manager](https://feeny.ai/job/forward-deployed-engineering-manager-commerceiq-bengaluru-dp38vvv4pmeq) — Bengaluru, India - [Director of Product Management - AI](https://feeny.ai/job/director-of-product-management-ai-commerceiq-mountain-view-california-ghfvm6h4qmtt) — Mountain View California, United States - [No roles that match our current openings? We still want to hear from you—join the CIQ Talent Community!](https://feeny.ai/job/no-roles-that-match-our-current-openings-we-still-want-to-hear-from-you-join-e3q5zpxws19p) — London England, United Kingdom - [No roles that match our current openings? We still want to hear from you—join the CIQ Talent Community!](https://feeny.ai/job/no-roles-that-match-our-current-openings-we-still-want-to-hear-from-you-join-y9qqh3fb8abt) — Bengaluru, India / Chennai Tamil Nadu, India