--- title: 'Salesforce Project Manager at TTEC Digital' canonical: 'https://feeny.ai/job/salesforce-project-manager-ttec-digital-manila-7m12aybnr473' type: 'job' last_seen: '2026-09-07' --- # Salesforce Project Manager at TTEC Digital - **Company:** TTEC Digital - **Location:** Manila, Philippines - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-02 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/ttecdigital/4454d936-e28f-447b-937b-5f446e0ec715 ## Job description At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. What You Will Be Doing: - Own day-to-day execution of Salesforce implementation and consulting engagements - Develop, maintain, and manage the integrated project plan, schedule, milestones, dependencies, and delivery commitments - Own project financial management at the delivery level, including budgeted hours, actual hours, forecasted hours, and estimate-to-complete - Track resource utilization and burn against the Statement of Work and approved project budget - Identify budget and hours variances early and communicate potential overruns before they materially impact project performance - Develop and maintain resource plans based on project scope, schedule, skills, and delivery requirements - Coordinate resource assignments and identify capacity or skill gaps that may impact delivery - Partner with practice and resource leadership to address staffing requirements and changes - Maintain project forecasts and communicate changes in expected resource demand - Manage project scope against contractual commitments and identify requests or activities that may require change control - Partner with the Engagement Manager when scope, budget, timeline, or client expectations require commercial or executive-level resolution - Maintain and actively manage project risks, assumptions, issues, and dependencies - Identify delivery risks early, establish mitigation plans, assign owners, and track actions through resolution - Escalate material delivery, financial, resource, scope, and client risks to the Engagement Manager - Coordinate resolution of escalated issues across client stakeholders, project teams, account leadership, and TTEC Digital leadership - Facilitate project kickoff, planning sessions, team meetings, status meetings, and other project governance activities - Produce clear and accurate weekly project status reports covering schedule, accomplishments, upcoming activities, budget, risks, issues, dependencies, and decisions - Maintain appropriate project documentation, decision logs, action items, RAID logs, and project governance artifacts - Coordinate delivery activities across Solution Architects, Consultants, Business Analysts, Developers, Quality Engineers, client resources, and third-party partners - Ensure team members understand assigned work, milestones, dependencies, and delivery expectations - Track deliverables and coordinate reviews and approvals required to maintain the project schedule - Coordinate testing, UAT, release readiness, deployment, and go-live activities from a project management perspective - Facilitate Agile ceremonies and support Agile, Waterfall, or hybrid delivery methodologies based on engagement requirements - Monitor delivery performance and work with project leadership to remove blockers and improve team execution - Support project change-control processes by documenting scope changes, estimating delivery impacts, and coordinating required approvals - Ensure project execution remains aligned with the Statement of Work, agreed delivery methodology, and TTEC Digital delivery standards - Support project closure, including completion of deliverables, financial reconciliation, lessons learned, and transition to managed services or ongoing client operations where applicable What You Will Bring: - 5+ years of project management, technology delivery, or professional services experience - Experience managing technology implementation or digital transformation projects in a consulting or client-facing environment - Experience managing project budgets using labor hours, resource forecasts, burn rates, and estimate-to-complete - Demonstrated ability to identify budget variances and take corrective action before projects exceed planned hours - Experience developing and managing project schedules, resource plans, milestones, dependencies, and delivery forecasts - Strong understanding of project scope management and change-control processes - Experience managing risks, assumptions, issues, dependencies, and mitigation plans - Experience coordinating cross-functional delivery teams consisting of functional and technical resources - Experience producing and presenting project status reports to client and internal stakeholders - Experience working with Statements of Work, project assumptions, deliverables, and contractual commitments - Experience with Agile/Scrum, Waterfall, and hybrid delivery methodologies - Strong organizational skills with the ability to manage multiple priorities, dependencies, and workstreams - Strong written and verbal communication skills - Ability to communicate project challenges clearly and objectively without allowing issues to remain unresolved - Ability to build productive relationships with clients, delivery teams, account leadership, and third-party partners - Strong problem-solving, negotiation, and conflict-resolution skills - Ability to operate effectively within globally distributed delivery teams - Experience delivering Salesforce or other enterprise CRM/CX implementations strongly preferred Certifications & Professional Development Professional certifications are strongly valued and are an important part of continued development within the TTEC Digital Salesforce practice. Relevant certifications include: - Project Management Professional (PMP) - Certified ScrumMaster (CSM) - PMI Agile Certified Practitioner (PMI-ACP) - SAFe certifications - Other recognized project management, Agile, or delivery management certifications - Salesforce Certified Administrator Candidates should demonstrate a commitment to maintaining relevant professional certifications and continuing to develop their knowledge of Salesforce delivery, project management methodologies, and emerging technologies. The Project Manager is not expected to serve as the Salesforce Solution Architect or primary technical authority but should maintain sufficient Salesforce platform and implementation knowledge to effectively plan, manage, and govern Salesforce engagements. ## About Us TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-RemotePhilippines ## About TTEC Digital ## Company Overview - **One-liner**: TTEC Digital is the largest pure-play Customer Experience (CX) technology partner globally, delivering data, AI, observability, security, and contact center solutions for enterprise clients. - **Entity Type**: Public (subsidiary of TTEC Holdings, NASDAQ: TTEC) - **Headquarters**: Austin, Texas, United States (with offices in Greenwood Village, Colorado, and global locations) - **Founded**: 1982 (as part of TTEC; TTEC Digital operates as a dedicated digital business unit) - **Founders**: Not publicly disclosed for TTEC Digital specifically; TTEC Holdings was founded by Kenneth Tuchman ## Core Business - **Primary industry**: IT Services and IT Consulting, specifically Customer Experience (CX) technology and digital transformation - **Target customers**: Enterprise B2B clients (1,000+ clients across North America, Europe, and Asia Pacific), including global brands and public service organizations - **Mission or purpose statement**: "To help the world’s most respected organizations create connected, valuable, lasting relationships." (Guided by values of purpose, humanity, and connection) ## Products & Services - **CX Strategy & Consulting**: End-to-end CX design, orchestration, and transformation consulting, including customer journey mapping and experience architecture. - **Contact Center Technology Implementation**: Certified at the highest tier across major platforms (Amazon Connect, Google Gemini Enterprise, NICE CXone, Genesys Cloud, Five9), covering implementation, integration, and optimization. - **AI & Agentic AI Solutions**: Design and deployment of AI-driven contact center solutions, including agentic AI architectures, conversational AI, and Google Gemini Enterprise CX. - **Data, Analytics & Insights**: Data engineering, analytics, and insights services to drive customer behavior understanding and business outcomes. - **Observability & Security**: Cloud-native observability, security, and monitoring solutions for CX environments. - **Managed Services**: Ongoing operations, maintenance, and support for CX technology stacks, with outcome-based delivery rather than hours billed. - **Proprietary Software & Forward-Deployed Engineers**: Custom-built software and embedded engineering resources for tailored client solutions. ## Market Standing - **Valuation/Market Cap**: Not disclosed (TTEC Digital is a subsidiary; TTEC Holdings' market cap is separate and not provided in sources) - **Key Metric**: Annual Revenue not publicly disclosed for TTEC Digital; parent TTEC Holdings reports consolidated revenue. Total funding is not applicable (public parent). - **Notable Investors/Partners**: Certified partner of Amazon Web Services (AWS), Google Cloud (Gemini), NICE, Genesys, Five9, and other leading CX platforms. Clients include global brands across North America, Europe, and Asia Pacific. - **Growth Signals**: - Headcount growth: +12.1% YoY (+214 employees) per LinkedIn; official site claims 2,000 technologists (conflicting reports — see Sources) - Active job postings up +82.4% year-over-year (62 open positions as of data date) - 2026 Great Place to Work Certification (USA); 2025 Gold, Silver & Bronze Stevie Awards; 2024 Fortune's America's Most Innovative Companies ## Competitive Advantages - **Largest pure-play CX technology partner** globally, with a deep foundation in data, AI, and observability/security - **2,000+ technologists** and certified at the highest tier across every major CX technology platform (data, analytics, contact center, CRM, cloud, frontier AI) - **Single accountable partner** model — from first architecture decision through deployment and ongoing operations - **Outcome-based delivery** (measured on outcomes, not hours billed) with a "global firm + strategic partner" agility - **Global footprint** with offices across North America, Europe, Asia Pacific, and delivery centers in India and Philippines, offering support in dozens of languages ## Strategic Focus - **AI-driven transformation**: Scaling agentic AI and generative AI solutions across enterprise CX (e.g., Google Gemini Enterprise, Amazon Connect agentic AI) - **Cloud-native modernization**: Deepening AWS, Azure, and Google Cloud expertise for contact center and CX infrastructure - **Data & analytics expansion**: Growing analytics and insights capabilities to drive measurable business outcomes - **Talent acquisition**: Aggressively hiring across senior consulting, architecture, and engineering roles (62 active postings, +82.4% YoY job posting growth) ## Why Work Here - **Great Place to Work certified** (2026, 2025, 2024) — recognized for team quality and culture - **Remote-friendly**: Many roles are remote (e.g., "Remote — Full-Time Austin, TX"), with a fully remote U.S.-based team; some on-site roles in Hyderabad, India - **Global stage**: Work with world-renowned brands and essential public service organizations on high-stakes AI and cloud projects - **Engineering culture**: "Ditch the script and build tailor-made systems" — emphasis on innovation, custom builds, and forward-deployed engineering - **Employee ratings** (LinkedIn): 3.8/5 overall; Work-Life Balance 4.1, Compensation 3.6, Culture 3.6, Career 3.5 - **Growth opportunities**: Strong headcount growth (+12.1% YoY) and expanding AI practice areas - **Diverse, global team**: Workforce distributed across 20+ countries, with strong talent pipelines from Cognizant, Avtex, HCLTech, and Accenture ## Sources 1. [ttecdigital.com](https://www.ttecdigital.com/about) 2. [ttecdigital.com](https://www.ttecdigital.com/careers) 3. [jobs.lever.co](https://jobs.lever.co/ttecdigital) 4. [linkedin.com](https://linkedin.com/company/ttec-digital) 5. [ttecdigital.com](https://www.ttecdigital.com/locations/united-states) ## Other roles at TTEC Digital - [Amazon Connect, Principal Consultant](https://feeny.ai/job/amazon-connect-principal-consultant-ttec-digital-london-vybd8cwncaqk) — London, United Kingdom - [NICE CXone Technical Project Manager](https://feeny.ai/job/nice-cxone-technical-project-manager-ttec-digital-manila-frxeqwhbmdbc) — Manila, Philippines - [Principal Client Advisory](https://feeny.ai/job/principal-client-advisory-ttec-digital-manila-gazy50hghtkw) — Manila, Philippines - [Architect, Product Development](https://feeny.ai/job/architect-product-development-ttec-digital-austin-vepq0w1eq8w1) — Austin, TX - [Senior Developer - Power Apps](https://feeny.ai/job/senior-developer-power-apps-ttec-digital-hyderabad-b1kecsacwk44) — Hyderabad, India - [Architect, Product Development](https://feeny.ai/job/architect-product-development-ttec-digital-toronto-82atjkhk8xvb) — Toronto, Canada - [Conversational AI Engineer - Google/GECX & Code Agents](https://feeny.ai/job/conversational-ai-engineer-google-gecx-code-agents-ttec-digital-manila-pnmtzw9dt58g) — Manila, Philippines - [Conversational AI Engineer - Google/GECX & Code Agents](https://feeny.ai/job/conversational-ai-engineer-google-gecx-code-agents-ttec-digital-bogota-rx4tbzpjsqxy) — Bogota, Colombia - [Director, Data Engineering (Google Cloud Platform)](https://feeny.ai/job/director-data-engineering-google-cloud-platform-ttec-digital-austin-pgnbagnwqg1t) — Austin, TX - [Sr. Sales Executive – Gemini Enterprise](https://feeny.ai/job/sr-sales-executive-gemini-enterprise-ttec-digital-austin-8phgsq3aqnry) — Austin, TX