--- title: 'Salesforce Support Manager at Infillion' canonical: 'https://feeny.ai/job/salesforce-support-manager-infillion-new-york-0cv2zxn5bep3' type: 'job' last_seen: '2026-09-13' --- # Salesforce Support Manager at Infillion - **Company:** Infillion - **Location:** New York, NY - **Posted:** 2026-09-11 - **Last confirmed live:** 2026-09-13 - **Apply:** https://infillion.com/careers-details?gh_jid=7992355003 ## Job description ## About the Company Infillion is the first fully composable advertising platform, built to solve the complexity, waste, and opacity in the digital media ecosystem. Born from $750 million in investment and the unification of category-defining technologies including MediaMath, TrueX, Gimbal, Drawbridge, and Catalina, Infillion brings together powerful technologies to create a flexible, AI-ready advertising platform. Headquartered in New York City, Infillion has employees across the US, Costa Rica, and Europe and powers the world's leading brands, agencies, and platforms. Learn more at [www.infillion.com](http://www.infillion.com/). ## About the Job Infillion is seeking an experienced Salesforce Support Manager to lead the Salesforce Support team and oversee the delivery, maintenance, and continuous improvement of Salesforce solutions across the organization. This is a senior leadership role combining people management, Salesforce expertise, project delivery, and business partnership. The successful candidate will manage internal team members and external vendors, partner closely with Sales and business leadership, and ensure Salesforce solutions support evolving business needs. The ideal candidate is a strategic, hands-on leader who can manage multiple priorities, solve complex problems, drive process improvements, and act as a trusted advisor to business and technology stakeholders. ## Responsibilities ## Team Leadership - Lead and develop the Salesforce Support team, including employees and external vendors. - Set priorities, manage performance, and provide coaching and career development. - Foster a collaborative, accountable, and high-performing team environment. - Ensure solutions follow Infillion, Catalina, and Salesforce best practices. Salesforce & Project Delivery - Lead the planning and delivery of Salesforce projects and enhancements. - Manage project timelines, priorities, risks, resources, and stakeholder communication. - Oversee testing, releases, documentation, training, and user adoption. - Provide escalation management and support for Salesforce-related issues. - Manage multiple projects while maintaining quality and delivery standards. Business Partnership - Partner with Sales leaders and business stakeholders to understand requirements and translate them into scalable Salesforce solutions. - Act as a strategic advisor on Salesforce capabilities, automation, process improvement, and best practices. - Identify opportunities to improve business processes and organizational effectiveness through Salesforce. - Support solution discovery, requirements gathering, design, UAT, and implementation. Salesforce Expertise - Maintain strong knowledge of Salesforce capabilities, releases, and best practices. - Provide technical and functional guidance to the Salesforce team. - Stay current with Salesforce innovation, certifications, Superbadges, and emerging capabilities. - Maintain a strong relationship with Salesforce and identify opportunities to leverage new functionality. ## Requirements - Bachelor's degree in a technical, business, or related discipline, or 7+ years of relevant Salesforce experience. - 5+ years of experience leading complex projects with multiple stakeholders. - Experience working in Agile project environments. - Strong experience with Salesforce Sales Cloud, Marketing Cloud, and CPQ. - Required Salesforce Superbadges: Security Specialist, Business Administration Specialist, Lightning Experience Reports & Dashboards Specialist, and CPQ Billing Specialist. - Salesforce Administrator Certification (ADM-201/ADM-211) preferred but not required. - Strong leadership, communication, organizational, analytical, and problem-solving skills. - Ability to manage multiple priorities and work effectively with senior business and technology stakeholders. ## Preferred Qualifications - Additional Salesforce certifications. - Experience managing Salesforce teams, vendors, or technology partners. - Experience with Salesforce transformation, automation, and process improvement. - Experience working with Sales organizations and senior leadership. - Experience with Salesforce reporting, dashboards, analytics, and business metrics. - Experience delivering Salesforce implementations or major enhancements. - Experience in advertising, media, AdTech, MarTech, or another technology-led environment. ## About Infillion ## Company Overview - **One-liner**: Infillion provides the first composable, agentic-native advertising platform that deconstructs best-of-breed technology into interoperable components for brands, agencies, and enterprises. - **Entity Type**: Private (Total Funding: $45M) - **Headquarters**: New York, NY, United States - **Founded**: 2008 - **Founders**: Rob Emrich (Founder & Executive Chairman) ## Core Business - **Primary Industry**: Advertising Services / AdTech - **Target Customers**: B2B – leading advertising agencies, brands, commerce enablers, retail media networks, and resellers (works with 1,400+ of the world’s leading agencies and brands). - **Mission / Purpose**: To cut through the complexity, fragmentation, and opacity of today’s digital media ecosystem by providing flexible, high-performance tools that businesses can shape to their goals. ## Products & Services - **Infillion Platform™**: The first agent-native composable advertising platform, consisting of 190+ interoperable components (DSP, creative, data, identity graph, location intelligence, attention, performance products). Supports managed service, self-serve, or API-first automation via the Infillion Agent Connector™. - **Catalina Integration**: Adds retail intelligence and deterministic purchase data (acquired Catalina). - **MediaMath**: Core DSP technology acquired to power media buying. - **TrueX**: Interactive ad formats that drive attention. - **Gimbal**: Location intelligence and proximity data. - **InStadium**: In-venue marketing solutions. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed (private company). - **Key Metric**: Total Funding of $45M (Debt Financing, May 2025). Also raised $22M to acquire MediaMath (2023). Annual revenue not publicly available. - **Notable Investors/Partners**: Backed by industry-leading technologies including MediaMath, TrueX, InStadium, Gimbal, and now Catalina. Specific investors not named in available data. - **Growth Signals**: - Acquisition of Catalina (one of the world’s largest sources of deterministic purchase data). - Acquisition of MediaMath ($22M) and Analytiks AI (2022) and Phonic (2023). - Named one of Fast Company’s Most Innovative Companies. - Headcount: 159 employees (+0.5% YoY), operating in 9 countries (USA, Colombia, Canada, Brazil, Argentina, Denmark, etc.). - LinkedIn followers: 6,436 (+41.5% yearly growth). ## Competitive Advantages - **Composability & Agentic-Native**: Unlike rigid all-or-nothing platforms, Infillion provides modular components that clients can orchestrate themselves or have managed by Infillion. - **Proprietary Data Foundation**: Own identity graph and location intelligence based on deterministic data, not proxies. - **Zero-Hop Execution**: Direct access to critical components without complex supply chain hops. - **Transparency**: Decoupled algorithm from infrastructure; clients can bring their own AI agents and use log-level data for verification. - **Open & Interoperable**: Supports any AI agent, any algorithm, any combination of components. ## Strategic Focus - **Agentic Era**: Enabling autonomous execution via open agentic protocols while keeping human control over data, intelligence, and outcomes. - **Composability**: Continuing to expand the component library and allow clients to build custom marketing solutions. - **Retail Media & Commerce**: Integrating Catalina’s purchase data to power retail intelligence and commerce enablement. - **Global Expansion**: Operating in 9 countries and growing. ## Why Work Here - **Culture**: Values include inclusive & empathetic, resourceful & responsible, resilient & fearless, innovative & curious, bold & believable. Collaborative environment with positive intent. - **Benefits** (from careers page): - 100% company-paid health, dental, and vision coverage for employee and dependents. - 401k plan with company match. - Unlimited paid vacation time (trust-based). - Cell phone reimbursement. - Referral bonus program. - 12 weeks fully paid parental leave. - **Work Model**: Offices in New York (HQ), Seattle, Los Angeles, Chicago, Granville (OH), Miami. No explicit remote policy stated, but “unlimited vacation” and trust-based culture suggest flexibility. - **Growth**: Opportunity to work on category-defining technology in a fast-growing, well-funded adtech company. “Your career — elevated: more growth, more autonomy, more opportunity.” ## Sources 1. [Infillion.com](https://infillion.com/) 2. [Infillion - Company Page](https://infillion.com/company/) 3. [Infillion - Careers Page](https://infillion.com/careers/) 4. [Infillion - Leadership Team](https://infillion.com/leadership/) 5. [Infillion - LinkedIn](https://www.linkedin.com/company/infilliontech) ## Other roles at Infillion - [Vice President, Transformation](https://feeny.ai/job/vice-president-transformation-infillion-new-york-8rrgj9adx7hx) — New York, NY - [Head of Business Transformation - EMEA](https://feeny.ai/job/head-of-business-transformation-emea-infillion-paris-3fs430yscsnm) — Paris, France - [Senior Manager, Search & Social Ad Operations](https://feeny.ai/job/senior-manager-search-social-ad-operations-infillion-new-york-36tmhhsrbswx) — New York, NY - [Sr Manager, Client Success](https://feeny.ai/job/sr-manager-client-success-infillion-los-angeles-f0w13832h7jt) — Los Angeles, CA - [Managing Director, Client Partnerships - Mediamath](https://feeny.ai/job/managing-director-client-partnerships-mediamath-infillion-new-york-smz9kd021n58) — New York, NY - [Principal Client Partner](https://feeny.ai/job/principal-client-partner-infillion-phoenix-n3bv0b9m3kgx) — Phoenix, AZ - [GM, Retail Media](https://feeny.ai/job/gm-retail-media-infillion-chicago-wgb5n3hhq8t7) — Chicago, IL / Los Angeles, CA / New York, NY / / - [Principal Client Partner](https://feeny.ai/job/principal-client-partner-infillion-chicago-illinois-j758tefx39zx) — Chicago Illinois, United States