--- title: 'Salesforce Support Specialist at AvePoint' canonical: 'https://feeny.ai/job/salesforce-support-specialist-avepoint-singapore-5kv0f7420ydd' type: 'job' last_seen: '2026-09-07' --- # Salesforce Support Specialist at AvePoint - **Company:** AvePoint - **Location:** Singapore - **Posted:** 2026-07-20 - **Last confirmed live:** 2026-09-07 - **Apply:** https://www.avepoint.com/careers/job-detail?gh_jid=8074178 ## Job description ## Role Overview We are seeking a skilled and dedicated Salesforce Support Specialist to join our dynamic team. In this role, you will be responsible for supporting, administering, and continuously improving our Salesforce environment to ensure the platform effectively supports business operations and user needs. You will work closely with business stakeholders, IT teams, Salesforce users, and cross-functional teams to manage platform operations, resolve issues, implement enhancements, and support the ongoing evolution of our Salesforce ecosystem. ## Key Responsibilities - Provide day-to-day administration and support for the Salesforce platform, ensuring timely resolution of user requests, incidents, and support tickets. - Manage Salesforce user accounts, profiles, roles, permission sets, sharing rules, and access controls. - Monitor, investigate, and resolve Salesforce-related incidents and system issues. - Manage and support Salesforce enhancements, configuration changes, and continuous improvement initiatives. - Collaborate with business users, IT infrastructure teams, developers, and other cross-functional stakeholders to address Salesforce-related requirements and challenges. - Support the design, testing, deployment, and documentation of Salesforce changes and enhancements. - Monitor data quality and integrity within Salesforce, including data validation, cleansing, and maintenance activities. - Support data import, export, migration, and integration activities where required. - Assist with Salesforce release management, system upgrades, testing, and regression testing. - Manage and support Salesforce integrations with other business systems and applications. - Prepare and maintain technical documentation, system documentation, standard operating procedures, and user guides. - Provide guidance and knowledge sharing to Salesforce users and team members to promote effective platform adoption and continuous learning. - Manage production incidents and contribute to problem management and root cause analysis for recurring Salesforce-related issues. - Perform other Salesforce administration and support-related duties as assigned. ## What We Are Looking For - Proven experience in Salesforce administration, Salesforce application support, or a similar Salesforce-focused role. - Hands-on experience administering and supporting Salesforce Sales Cloud or other Salesforce platforms. - Strong knowledge of Salesforce configuration, including objects, fields, page layouts, record types, validation rules, flows, reports, dashboards, and security controls. - Experience managing Salesforce users, roles, profiles, permission sets, and access controls. - Experience troubleshooting Salesforce issues and managing incidents and support requests. - Strong analytical and problem-solving skills, with the ability to understand business requirements and translate them into effective Salesforce solutions. - Experience with Salesforce data management, including data import, export, cleansing, and migration activities. - Familiarity with Salesforce integrations and APIs would be an advantage. - Experience with Salesforce automation tools, including Flow, would be an advantage. - Salesforce Administrator certification is preferred. - Experience working with global teams and stakeholders in a cross-functional environment. - Excellent communication, collaboration, and problem-solving abilities. - Strong attention to detail and the ability to manage multiple priorities in a fast-paced environment. Why Join Us? - Be part of a forward-thinking, innovative team at the forefront of data management and cloud solutions. - Work with leading enterprise platforms, including Salesforce, Microsoft, and Google. - Enjoy a culture that values your growth, passion, and creativity. - Work in a global environment that fosters diversity and inclusion. - Have the opportunity to contribute to meaningful technology initiatives and continuous platform improvement. Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our [Privacy Notice](https://www.avepoint.com/company/privacy-notice). ## About AvePoint ## Company Overview - **One-liner**: AvePoint is a global leader in data security, governance, and resilience, providing a unified platform to help organizations protect, manage, and optimize their data across Microsoft, Google, Salesforce, and other collaboration environments in an AI-driven world. - **Entity Type**: Public (NASDAQ: AVPT) - **Headquarters**: Jersey City, New Jersey, United States - **Founded**: 2001 - **Founders**: The company was founded by a team of entrepreneurs; the journey began in a public library in Somerset, New Jersey. ## Core Business - Primary industry/industries: Enterprise SaaS (Data Security, Governance, and Resilience) - Target customers: B2B, heavily focused on Enterprise and Government (including highly regulated industries) - Mission or purpose statement: To enable organizations to confidently embrace the future of work by simplifying collaboration, securing data, and unlocking the potential of AI. Their platform, the AvePoint Confidence Platform, acts as the "Trust Layer" for modern data challenges. ## Products & Services - **[AvePoint Confidence Platform]**: A unified, cloud‑native SaaS platform that integrates data security, governance, and resilience. It addresses four core data challenges: 1. **Digital Sprawl**: Scalable backup and granular restore from a single platform. 2. **Legacy & Fragmented Data**: Full lifecycle management from creation to retirement, including discovery and cleanup of Redundant, Outdated, and Trivial (ROT) data. 3. **Overexposed Data**: Visibility and least-privilege access controls, automated policy reviews, and configuration drift remediation. 4. **Data Loss & Interruption**: Proactive security and compliance controls to mitigate reputational risk. - **Specialized Solutions**: The platform includes specific tools for Microsoft 365 Copilot analytics, workspace management (MyHub), and rapid cloud backup (Cloud Backup Express). - **Certifications & Compliance**: The platform is certified against major standards including ISO 27001:2022, ISO 27701:2019, ISO 27017:2015, SOC 2 Type II, FedRAMP (Moderate), IRAP (Australia), and CSA STAR. ## Market Standing - **Valuation/Market Cap**: (Not publicly available from search results, but as a NASDAQ-traded company, this fluctuates. Check Yahoo Finance or a similar service for current data.) - **Key Metric**: Annual Revenue (Public) OR Total Funding (Private): **Public Company** - refer to SEC filings (10-K/10-Q) for the most recent quarterly/annual revenues. - **Notable Investors/Partners**: Deeply embedded partnership with **Microsoft** (has won the Global Microsoft Partner of the Year Award six times). Other key ecosystem partners include Google and Salesforce. - **Growth Signals**: - Serves **28,000+ customers** in **100 countries**. - Over **3,000 employees** globally, with a strategically distributed workforce (two-thirds in APAC). - Expanded FedRAMP authorization to include three new products in 2024. - Launched an **AI Lab in Singapore** in 2024 to drive industry-focused innovation. - Hosted across **14 global data centers**. ## Competitive Advantages - **Deep Microsoft Ecosystem Integration**: AvePoint is a long-standing, premier partner of Microsoft with one of the largest SaaS userbases in the Microsoft 365 ecosystem. Their history dates back to providing backup for SharePoint 2001. - **Comprehensive "Trust Layer"**: They are one of the few vendors to unify data security, governance, and resilience (backup & recovery) into a single platform, meeting the needs of highly regulated industries and governments. - **Highest Security Standards**: Holds extensive, globally recognized security and compliance accreditations (FedRAMP, SOC 2, ISO 27701, IRAP), making them a trusted partner for the public sector and regulated industries. - **Global Infrastructure & Support**: A strategically distributed global workforce and 14 data centers support data sovereignty requirements worldwide. ## Strategic Focus - **AI-Ready Data Governance**: Centered on the idea that AI is only as good as the data it uses. AvePoint focuses on helping organizations prepare, secure, and govern their data for AI adoption (e.g., providing benchmarking and analytics for Microsoft 365 Copilot). - **Serving the Public Sector**: Actively expanding its FedRAMP authorized product portfolio to capture more government business in the US and other regulated regions. - **Continued Platform Expansion**: Adding new analytics, workspace management, and rapid backup solutions to broaden the scope of the Confidence Platform. ## Why Work Here - **Award-Winning Culture**: Recognized as an **Inc. Best Workplace** (back-to-back), a **Built In Best Place to Work (2024)**, and a **Great Place to Work** (93% of US employees say it's a great place to work vs. 57% at a typical US-based company). Also received awards in the Philippines, Australia, and from kununu (Top 2025 Company). - **Culture & Values**: The company describes its culture with five core values and leadership behaviors: - **Ownership and Accountability** ("We take full accountability, set high standards...") - **Teamwork** ("promoting global collaboration and taking pride in helping, sharing, mentoring...") - **Agility** ("quick, informed decision-making... a growth mindset") - **Visionary and Practical** ("bold ideas... turning them into groundbreaking realities") - **Inclusive and Empathetic** ("Diversity is at the core of our success... fostering inclusive collaboration") - **Growth Trajectory**: With over 3,000 employees and a history of rapid growth, there are significant opportunities to make an impact and "craft your career." - **Global & Remote-Flexible**: Opportunities are available across **North America, APAC, and EMEA** in cities like Jersey City, New York, London, Singapore, Sydney, and many more. They also have remote positions in Poland and other locations. - **Entrepreneurial Spirit**: The company encourages a "builder" mindset, where employees are empowered to "seize" opportunities and take ownership. ## Sources 1. [Avepoint.com - Company Site](https://www.avepoint.com/) 2. [Avepoint.com - History Page](https://www.avepoint.com/history) 3. [Avepoint.com - Careers Page](https://www.avepoint.com/careers) 4. [LinkedIn - AvePoint](https://www.linkedin.com/company/avepoint) 5. [Great Place to Work - AvePoint](https://www.greatplacetowork.com/en/certified-company/7048881) ## Other roles at AvePoint - [Campaign Operations Specialist](https://feeny.ai/job/campaign-operations-specialist-avepoint-manila-h3a6zah31t3t) — Manila, Philippines - [Enterprise Account Manager](https://feeny.ai/job/enterprise-account-manager-avepoint-melbourne-nk911ncj0yzk) — Melbourne, Australia - [Enterprise Account Manager](https://feeny.ai/job/enterprise-account-manager-avepoint-melbourne-0sy1xg6fbg2h) — Melbourne, Australia / Sydney New South Wales, Australia - [Partner Development Manager](https://feeny.ai/job/partner-development-manager-avepoint-toronto-28t9ddezsw4m) — Toronto, Canada - [Sr. Business Development Representative](https://feeny.ai/job/sr-business-development-representative-avepoint-chicago-il-tq090q7tqtb0) — Chicago IL, United States - [Solution Engineer, MSP & Cloud Marketplace](https://feeny.ai/job/solution-engineer-msp-cloud-marketplace-avepoint-london-gr193en7p9g4) — London, United Kingdom - [Partner Development Manager](https://feeny.ai/job/partner-development-manager-avepoint-los-angeles-ca-y16w5ayxadw0) — Los Angeles CA, United States - [Partner Development Manager](https://feeny.ai/job/partner-development-manager-avepoint-arlington-va-14f6rayjzgwh) — Arlington VA, United States - [Partner Development Manager](https://feeny.ai/job/partner-development-manager-avepoint-richmond-virginia-5svyewx41t0f) — Richmond Virginia, United States - [Partner Development Manager](https://feeny.ai/job/partner-development-manager-avepoint-new-york-p09htqpcn1qg) — New York, NY