---
title: 'SAP Engagement Manager at Reply'
canonical: 'https://feeny.ai/job/sap-engagement-manager-reply-chicago-yfnh6ddsse8w'
type: 'job'
last_seen: '2026-09-15'
---

# SAP Engagement Manager at Reply

- **Company:** Reply
- **Location:** Chicago, IL
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.lever.co/reply/2cf4a31c-df13-4e47-9ddd-1abbbc2f498d

## Job description

Syskoplan Reply is a part of the Reply Network, focused on delivering transformative projects to our clients leveraging SAP solutions. Syskoplan Reply is an SAP Gold partner and has recognized expertise in executing global projects in various industries and a wide range of competencies including business process consulting, customer experience, intelligent automation, ERP and more. You are a motivated and ambitious key team member, with functional SAP experience who can manage the responsibilities below. As a key team member, you are responsible for defining and orchestrating a portfolio of services provided to your assigned clients and as a trusted advisor, you will support the setup and execution of digital transformation roadmaps and provision of services to meet the high standards of customers and Reply, while coordinating with the Reply team. As Engagement Manager you are responsible and accountable for the ultimate success of your assigned engagements, from the statement of work through transition to run.

## Responsibilities

- Build trusted customer relationships, develop service plans, and drive SAP adoption and business transformation. Support contract extensions and renewals ahead of end date, ensure delivered value is visible to the customer, and flag new opportunities for Sales to drive
- Collaborate with client stakeholders to develop and implement strategic plans that optimize SAP investment and deliver measurable business value.
- Proactively identify and address functional, technical, staffing, and commercial risks before they escalate. Own end-to-end escalation management for critical issues.
- Collaborate with Reply's project managers to promote successful project execution across Project Delivery, Scope Management, Cost Management and Resourcing. Provide oversight, guidance and support to the Reply project manager, the consulting team, and the client's teams throughout the engagement, including regular onsite visits.
- Lead, motivate, and empower the consulting team while evaluating performance to enhance skills, foster success, and promote effective client collaboration.
- Partner with Sales and Marketing from engaging prospects, supporting RFP processes, through to client onboarding.  Own content creation and orchestration for these processes while consistently communicating Reply’s value. Build out the project scope, resourcing plan, and cost estimate for proposals — coordinating input from the sales team &  getting Partner sign-off
- Build and maintain relationships with key client decision-makers — from IT (CIO, SAP Applications Director, Technical/Team Managers) to the C-suite (CEO/CFO/COO) to the business (Site Directors, Business Process Owners) — through regular onsite visits and independent leadership meetings. Hold a seat on the client Steering Committee and stay engaged with the PMO throughout the engagement.
- Turn each engagement into a reference— partner with Sales and Marketing on joint opportunities like success stories, short films, and conference appearances with the client.

## Minimum Requirements

- Bachelor’s degree
- Travel up to 50%
- 7 years of SAP experience
- Experience in a project management role
- Experience on 3+ full lifecycle projects in area of SAP implementation, SAP release upgrades and/or ongoing support of various SAP Business Suite products (S/4HANA, CRM, BI, SCM, APO, SRM, SAP Solution Manager)
- Practical experience in the application of SAP implementation methodologies
- Leadership skills to provide direction to the consulting team, and as a trusted adviser to the client when advising on strategy, direction, and risk
- Experience creating RFP and statement of work content, project and resource plans, cost estimates and assumptions lists in a client-facing role

## Preferred Qualifications

- Specific knowledge in any of the following industries: Process, Chemicals, Manufacturing, Distribution
- Knowledge or experience deploying SAP S/4 HANA Public Cloud
- Implementation experience in non ERP SAP Cloud environments

## About Reply

Reply specializes in the design and implementation of solutions based on new communication channels and digital media. Reply is a network of highly specialized companies supporting global industrial groups operating in the telecom and media, industry and services, banking, insurance and public administration sectors in the definition and development of business models enabled for the new paradigms of AI, cloud computing, digital media and the Internet of Things. Reply services include Consulting, System Integration and Digital Services. www.reply.com The base compensation range for this full-time position is between $150,000-$210,000 plus benefits. Compensation decisions are supported through market data, where regional variances may exist based on cost of labor. We also consider prior experience, relevant skills, education, training, certifications, and other job-related qualifications. If you have questions regarding compensation, the talent acquisition team can provide details during the interview process. Reply is an equal opportunity employer. We are committed to provide equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you need assistance and reasonable accommodation due to a disability during the application or the recruiting process, email us at jobusa@reply.com. Visit our website at www.reply.com to learn more about our open roles.

## About Reply

## Company Overview
- **One-liner**: Reply is a global digital services, technology, and consulting company that designs and implements innovative solutions based on cutting-edge technologies.
- **Entity Type**: Public (listed on Borsa Italiana; ticker: REY – based on general knowledge; not explicitly confirmed in the provided sources)
- **Headquarters**: Turin, Italy
- **Founded**: 1996
- **Founders**: Not mentioned in provided sources (knowledge of Mario Rizzante as founder is not verifiable from the search results)

## Core Business
- **Primary industries**: IT and digital consulting, technology services, cloud computing, generative AI, digital transformation, systems integration, and business process innovation.
- **Target customers**: B2B, primarily enterprise and large organisations across sectors such as insurance, automotive, manufacturing, financial services, and the public sector.
- **Mission statement**: "We make innovation happen." (as stated on the official company profile)  
  Also framed as: “Leading innovations. Using the latest technologies.”

## Products & Services
- **Reply Model Factory**: An industrial-grade "production line" for creating enterprise-ready generative AI models.
- **Digital Consulting & Systems Integration**: Strategic and creative consulting combined with technology implementation to deliver actionable solutions across industries.
- **Industry-specific Solutions**: Specialised companies within the Reply network, such as:
  - **Storm Reply**: Cloud-native business intelligence and migration services (e.g., supporting BMW’s migration to cloud-native BI with AWS).
  - **e\*finance Wealth Management Reply**: Quantitative observatories and wealth management analytics for financial institutions.
- **CRM & CX Services**: Recognised as a Leader in the Gartner MQ for CRM and CX Services.

## Market Standing
- **Valuation/Market Cap**: Not disclosed in the provided sources.
- **Key Metric**: Not annual revenue (not provided); the most reliable public metric is headcount: **17,200+ employees across 16 countries** and **over 100 companies worldwide**.
- **Notable Investors/Partners**:
  - **AWS** (via Storm Reply partnership)
  - **BMW** (cloud migration project)
  - **Unipol** (generative AI innovation in insurance)
  - **TIME & Statista** named Reply one of the “World’s Best Companies in Sustainable Growth 2026”
- **Growth Signals**:
  - AUM in e\*finance Wealth Management Reply increased by **~€98 billion (+11%)** year-on-year as of Q3 2025.
  - Active AI/cloud projects with major enterprises.
  - Commitment to **Net Zero by 2030** and sustainability leadership.

## Competitive Advantages
- **Decentralized network model** – a group of over 100 specialised companies enables agility, deep vertical expertise, and entrepreneurial culture at scale.
- **Security of a corporate group with a startup mindset** – employees get the financial stability of a large firm with creative, flat organisational dynamics.
- **Strong innovation culture** – active use of cutting-edge technologies (generative AI, cloud, IoT, digital media) and internal events like Reply XChange and hackathons.
- **Global diversity and talent density** – employees from over 110 nations, small international teams, and an emphasis on continuous learning.
- **Sustainability commitment** – a public Net Zero 2030 goal and recognition for sustainable growth strengthen brand and hiring appeal.

## Strategic Focus
- **Generative AI at scale** – expanding offerings like the Reply Model Factory to help industries industrialise AI.
- **Cloud-native transformation** – supporting enterprise migrations to cloud and modern BI platforms (e.g., the BMW/AWS project).
- **Industry innovation** – tailoring digital solutions for insurance, finance, automotive, manufacturing, and other sectors.
- **Sustainability and long‑term growth** – aligning digital transformation with ethical standards and environmental impact reduction (Net Zero 2030).

## Why Work Here
- **Work environment**: “Creative like a startup. Secure like a corporate group.”
- **Organisation design**: Flat hierarchy, open-door policy, small international teams, and a collaborative, trust-based culture.
- **Innovation opportunities**: Hackathons, Reply XChange, code challenges, and creative competitions are part of internal life.
- **Diversity & inclusion**: Employees from over 110 nations; diversity is explicitly valued.
- **Perks & community**: Local fitness groups, afterwork meetups, newcomer city tours, and social activities.
- **Learning and growth**: Ambassador programme for university students, hands-on use of the latest technologies, and a culture of excellence and speed.
- **Recruitment process transparency**: Reply uses AI tools to support application reviews and identify potential inconsistencies, but confirms that final hiring decisions are made by humans.

## Sources
1. [reply.com – Company Profile](https://www.reply.com/en/company-profile)
2. [reply.com – Homepage](https://www.reply.com/en)
3. [jobs.lever.co – Reply Lever Careers](https://jobs.lever.co/reply)
4. [reply.com – About Careers](https://www.reply.com/en/about/careers)
5. [reply.com – Careers US](https://www.reply.com/en/about/careers/us)

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