---
title: 'Scaled Customer Success Manager - Ads at Pacvue'
canonical: 'https://feeny.ai/job/scaled-customer-success-manager-ads-pacvue-united-states-qf22hph4ah1r'
type: 'job'
last_seen: '2026-09-09'
---

# Scaled Customer Success Manager - Ads at Pacvue

- **Company:** Pacvue
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/pacvue/jobs/6173864004

## Job description

About Us:

Pacvue is the leading Commerce Media OS, powering over $12B in advertising spend across 100+ global retail media networks including Amazon, Walmart, Target, Kroger, Instacart, Criteo, and CitrusAd. Powered by industry-leading AI and real-time data, Pacvue enables over 70,000 brands and agencies to maximize advertising performance, drive incrementality, and expand reach across the commerce universe from a single mission control. As of 2025, Pacvue powers 12% of total retail media ad spend worldwide excluding China. Combined with Helium 10’s SMB solutions, Pacvue delivers the industry’s most comprehensive platform for businesses of all sizes.

At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce.

About the Role:

- As a Scaled Customer Success Manager focused on Ads, you will build and manage our digital and 1:Many Customer Success strategies specifically for customers leveraging Helium 10 Ads and Amazon Seller Central advertising solutions. In this role, you will manage a broad portfolio of customers, ensuring their success by providing exceptional support and guidance through a one-to-many approach via developed playbooks, content delivery, metrics, and the right level of automation. You will also carry and grow a small book of direct customer relationships, blending scaled digital engagement with strategic 1:1 partnership.
- To excel in this role, you will need  complete command of the scaled customer success discipline, including program design, ads strategy, and cross-portfolio retention economics, with the judgment to set direction without relying on established playbooks. You will be at the forefront of designing innovative programs grounded in data insights about ad performance, campaign management, and ROI optimization. You’ll be ready to adapt and iterate for continuous improvement while helping sellers maximize their advertising investment on Amazon.

Responsibilities:

- Diagnose and solve diverse, undefined retention and expansion challenges across the ads portfolio, building new frameworks and precedent where none exist — including onboarding, adoption, renewal, and expansion strategy — rather than executing against a defined playbook.
- Become an expert on Helium 10 Ads and Amazon Seller Central advertising tools, including campaign management features, bid optimization, keyword targeting, and performance metrics. Utilize this knowledge to build scaled engagement strategies that drive advertising ROI and customer success.
- Manage a small book of direct business by maintaining strategic relationships with key accounts, conducting quarterly business reviews, identifying expansion opportunities within the ads product suite, and ensuring personalized support for high-value advertising customers.
- Familiarize yourself with the full suite of Helium 10 products with emphasis on ad-related tools and how they integrate with broader seller strategies. Help develop strategies that position advertising as a core growth lever for customer success.
- Become an expert on new Helium 10 ads products and enhancements, assisting in scaling awareness and adoption of new advertising features, campaign types, and optimization capabilities across your customer base.
- Utilize customer data to identify trends in ad performance, spend patterns, and campaign outcomes. Create targeted engagement campaigns for customers at different spots in their advertising journey, from campaign setup to advanced optimization and scaling.
- Exercise independent judgment on retention and expansion strategy across the full ads book, with decisions reviewed only at major milestones rather than in regular check-ins, given the direct impact on portfolio-wide revenue outcomes.
- Evaluate the self-serve experience for ads products and work to continually improve and evolve based on customer feedback and usage data. Partner with product teams to enhance the user experience for advertising features.
- Serve as the primary point of judgment for Support, Marketing, Product, and Brand Evangelists on ads-related customer strategy, shaping how those teams prioritize and execute educational resources and cross-functional initiatives..
- Iterate and test scaled program initiatives with emphasis on ads engagement, onboarding, and adoption campaigns. Track and report on results, customer feedback, and ROI improvements from your initiatives.

Skills & Qualifications:

- 5+ years of experience in customer success, account management, or customer retention, with a demonstrated track record of owning end-to-end programs independently.
- Direct experience with Amazon Seller Central Ads (Sponsored Products, Sponsored Brands, Sponsored Display) or Helium 10 Ads platform. Hands-on knowledge of ad campaign management, budget allocation, bid strategies, and performance metrics.
- Deep understanding of Amazon advertising including campaign structures, bidding mechanics, keyword research and targeting, budget optimization, and ROI measurement. Ability to translate ad performance data into customer guidance.
- Strong understanding of customer lifecycle management and retention strategies, particularly within the context of growing customer advertising spend and campaign performance.
- Experience managing a book of business with direct customer relationships, ability to drive revenue growth through expansion, and comfort with both scaled 1:Many and strategic 1:1 customer engagement.
- Experience with automation tools, CRM software, and marketing platforms. Familiarity with customer data platforms and analytics tools that track ad performance.
- Excellent communication and interpersonal skills, with ability to explain complex advertising concepts in clear, actionable terms to sellers at varying experience levels.
- Own the ads scaled-CS strategy end-to-end with full autonomy over method and prioritization; reviewed only at key program milestones, not on a routine cadence.
- Strong data literacy with ability to analyze campaign performance data, identify trends, and make data-driven recommendations to customers and internally.
- Passion for helping customers succeed in their advertising journey and commitment to continuous improvement in both customer outcomes and internal processes.

Benefits:

- Flexible Paid Time Off
- Paid Holidays and Floating Holidays
- Medical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance and Pet Insurance
- 401k with Employer Match
- Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
- Paid Parental Leave
- Company-subsidized membership to Wellhub and Peloton
- Fertility and family-building information platform through Carrot

The annual base salary range for this position is $85,000-$90,000 USD. The actual salary will vary depending on the applicant’s experience, skills, and abilities as well as internal equity and market data for their location. This position is also eligible for an additional annual bonus compensation through one of Pacvue’s highly attractive incentive plans, full details will be provided during the recruitment process.

#LI-Remote

Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

## About Pacvue

## Company Overview
- **One-liner**: Pacvue is the leading commerce acceleration platform that unifies retail media, commerce management, and measurement to help brands and agencies maximize advertising performance and drive growth across global marketplaces.
- **Entity Type**: Private (acquired by Assembly in 2021) [linkedin.com](https://www.linkedin.com/company/pacvue)
- **Headquarters**: Los Angeles, California, United States [linkedin.com](https://www.linkedin.com/company/pacvue)
- **Founded**: 2018 [pacvue.com/about/about-us](https://pacvue.com/about/about-us/)
- **Founders**: Three retail industry veterans (names not publicly disclosed) [pacvue.com/about/about-us](https://pacvue.com/about/about-us/)

## Core Business
- **Industry**: Retail Media & Commerce Acceleration (AdTech / MarTech / eCommerce SaaS)
- **Target Customers**: B2B – brands (enterprise and SMB) and agencies selling on major online retailers
- **Mission/Purpose**: “Empower teams to win in the future of eCommerce” by providing the leading solutions that accelerate brands’ success in the evolving commerce and retail media landscape [pacvue.com/about/about-us](https://pacvue.com/about/about-us/)

## Products & Services
- **Pacvue Commerce**: Integrated omnichannel solution connecting store operations, inventory management, digital shelf, promotions, and search across retailers like Amazon, Walmart, Target, and Instacart – SaaS. [pacvue.com/platform](https://pacvue.com/platform/)
- **Pacvue Advertising**: Unified campaign management for search, DSP, social, and retail media across 100+ retailers; includes AI-powered automation (Pacvue Agent) for bid/budget optimization. [pacvue.com/platform](https://pacvue.com/platform/)
- **Pacvue Revenue Recovery**: AI-driven auditing and dispute management to recover lost revenue from deductions, shortages, and chargebacks; proactive prevention tools. [pacvue.com/platform](https://pacvue.com/platform/)
- **Pacvue Market Insights**: Real-time competitive intelligence and category performance analytics to uncover growth opportunities and align media strategy. [pacvue.com/platform](https://pacvue.com/platform/)
- **Pacvue Data-as-a-Service (DaaS)**: Standardized commerce data feeds from 100+ retailers for integration into BI tools and data warehouses. [pacvue.com/platform](https://pacvue.com/platform/)

## Market Standing
- **Valuation**: Not publicly disclosed (private company acquired by Assembly)
- **Key Metrics**:
  - $150B+ total GMV driven for brands and agencies (over past three years) [pacvue.com](https://pacvue.com/)
  - $13B total ad spend managed (over past three years) [pacvue.com](https://pacvue.com/)
  - 70,000+ global brands and agencies powered [pacvue.com/about/careers](https://pacvue.com/about/careers/)
  - Estimated annual revenue: $20M (per LinkedIn, likely third-party estimate) [linkedin.com](https://www.linkedin.com/company/pacvue)
- **Notable Investors/Partners**: Acquired by Assembly; retail media integrations with Amazon, Walmart Connect, Target, Instacart, and 100+ other retailers. [pacvue.com/platform](https://pacvue.com/platform/)
- **Growth Signals**:
  - 800+ employees globally [pacvue.com/about/careers](https://pacvue.com/about/careers/)
  - 23% year-over-year headcount growth [linkedin.com](https://www.linkedin.com/company/pacvue)
  - Operations in 15 countries [pacvue.com/about/careers](https://pacvue.com/about/careers/)
  - Launched Walmart Display Campaign Management (March 2025) and fully integrated Pacvue Commerce for Target (Feb 2025) [pacvue.com/blog](https://pacvue.com/blog/pacvue-launches-walmart-display-campaign-management/) [pacvue.com/blog](https://pacvue.com/blog/introducing-pacvue-commerce-for-target/)

## Competitive Advantages
- **First fully integrated Commerce Operating System** that unifies retail media, commerce management, and advanced measurement in one platform.
- **AI-powered automation** (Pacvue Agent) for governed, real-time optimization of bids, budgets, and pacing.
- **First-to-market retail media integrations** with major platforms (Amazon, Walmart, Target, Instacart) – powers 12% of total retail media ad spend worldwide. [pacvue.com](https://pacvue.com/)
- **Scale & reach**: 100+ retailers / 30+ countries for unified campaign execution and data.

## Strategic Focus
- Expand AI-driven automation and agentic workflows to reduce manual effort and improve profitability.
- Deepen integrations with new retailers (Walmart Display, Target omnichannel) and continue global expansion.
- Strengthen revenue recovery and market intelligence offerings to move clients from reactive operations to proactive growth.

## Why Work Here
- **Culture**: Emphasis on “Rise as an industry leader,” “Thrive in a global community,” and “Push the boundaries of innovation.” Employee Resource Groups, inclusive floating holidays, paid volunteer days, and customer-obsessed hackathons. [pacvue.com/about/careers](https://pacvue.com/about/careers/)
- **Work Environment**: Flexible PTO, generous paid parental leave, annual wellness benefits, company-wide fitness challenges. Global presence (15 countries) suggests hybrid/remote flexibility, though explicit policy not detailed.
- **Growth**: Cross-functional exposure, PacPartners Mentorship Program, Manager Excellence Training. Described as a place to “design growth pathways that nurture ambition and sharpen skills.”
- **Recognition**: Won 2024 MarTech Breakthrough Award for Campaign Management Innovation. [pacvue.com/about/about-us](https://pacvue.com/about/about-us/)

## Sources
1. [Pacvue About Us](https://pacvue.com/about/about-us/)
2. [Pacvue Platform Overview](https://pacvue.com/platform/)
3. [Pacvue Careers Page](https://pacvue.com/about/careers/)
4. [LinkedIn Company Profile](https://www.linkedin.com/company/pacvue)
5. [Pacvue Blog – Walmart Display Campaign Management](https://pacvue.com/blog/pacvue-launches-walmart-display-campaign-management/)
6. [Pacvue Blog – Commerce for Target](https://pacvue.com/blog/introducing-pacvue-commerce-for-target/)

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