---
title: 'Scaled Customer Success Manager at Workyard'
canonical: 'https://feeny.ai/job/scaled-customer-success-manager-workyard-united-states-9gt65qg23dyn'
type: 'job'
last_seen: '2026-10-14'
---

# Scaled Customer Success Manager at Workyard

- **Company:** Workyard
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-28
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.ashbyhq.com/workyard/4c364403-0c38-46ba-92ae-ead9c5471ec0

## Job description

Workyard builds workforce management software for contractors. GPS-verified time tracking tied to cost codes and job budgets, feeding payroll, trusted by over 50,000 tradespeople. This role keeps the white-glove experience for contractors we cannot afford to call every month, by running programs that reach all of them and working the accounts that need a human. You will own retention for our mid-market and SMB customers. Larger accounts get personal coverage and renewal conversations you run yourself. Smaller ones get a program you design, with your time going to the accounts it flags as at risk. Roughly half your week is the program, half is the book.

## What you will do

- Own gross revenue retention and renewal rate for your book
- Run the renewal calendar so no contract reaches its date cold, and handle the renewal conversations for larger accounts yourself
- Work a health score daily to find contractors who are slipping, and tell us where the score is wrong so we can tune it
- Use that same score to find contractors who are thriving, and turn them into testimonials, referrals and case studies
- Build and run enablement that gets contractors using features they already pay for: in-app messages, walkthroughs, webinars by trade
- Generate monthly-to-annual conversion leads out of the program
- Bring churn reasons and adoption blockers back to Product with the evidence attached

## What you need

- 3+ years in customer success, renewals or account management at a B2B SaaS company, carrying a retention number
- Experience with a book measured in hundreds of accounts, not dozens
- You run your own reporting. Filtering, segmenting, exporting, and digging in when a number looks off
- Fluency in a CS or marketing automation tool such as Intercom, HubSpot or [Customer.io](http://Customer.io). You have built sequences, set audience rules and read the results
- You work with AI daily. We use Claude across the business, and you should be the kind of person who reaches for it to pull apart an export, draft a campaign, or make sense of a pile of call notes
- You notice when something is broken, like a campaign that stopped sending or a segment that quietly emptied, and you describe it clearly
- You can run a renewal conversation with an owner who is ready to cancel
- Plain communicator. Our contractors want a straight answer, not a deck

Bonus points

- Construction, field services, or another industry where the customer is not at a desk
- Basic SQL, or the appetite to pick it up
- Experience with product analytics such as Amplitude

## What we offer

$80,000 base with $102,000 OTE, variable tied to retention you can influence. Fully remote anywhere in the US, with no office and no hybrid schedule. Full benefits. This is the first dedicated retention role at Workyard, so your read on the book shapes what we build next.

## Benefits

Comprehensive benefits including Aetna medical, dental, and vision coverage, Flexible Spending Accounts (FSA), Teladoc virtual care, One Medical membership, Kindbody family-building support, an Employee Assistance Program, 401(k) retirement plan through Empower, and pre-tax commuter benefits (for those based in our San Francisco office).

## Equal Opportunity Employer

Workyard is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law. Accommodations Workyard is committed to providing reasonable accommodations for individuals with disabilities during the hiring process. If you require assistance or accommodation, please contact us so we can support you.

## About Workyard

## Company Overview
- **One-liner**: Workyard provides a workforce management platform built specifically for the construction industry, helping contractors improve profitability through GPS time tracking, scheduling, job costing, and labor compliance.
- **Entity Type**: Private (Venture-backed, Series stage not publicly announced)
- **Headquarters**: San Francisco, California, United States (with a second office in Sydney, Australia)
- **Founded**: 2015
- **Founders**: Nic De Bonis (CEO) and Alexandra De Bonis (Head of Product)

## Core Business
- **Primary industry/industries**: Construction Technology (ConTech), Workforce Management, HR Tech
- **Target customers**: B2B – construction contractors, trade professionals, and field service businesses of all sizes (SMB to Enterprise)
- **Mission or purpose statement**: To help contractors increase profitability by better managing and measuring their crew's work, bringing trust, transparency, and technology to workforce management.

## Products & Services
- **GPS Time Tracking**: Mobile-first time tracking with GPS location verification, automatic clock-in rules, and geofencing to ensure accurate, auditable time cards.
- **Scheduling**: A digital team calendar for assigning work, sharing schedules instantly, and managing shift changes with notes and checklists.
- **Job Costing & Reporting**: Real-time dashboards that track hours and costs by job, cost code, and employee, feeding data into accounting and payroll systems.
- **Labor Compliance**: Built-in compliance with overtime, break laws, and a GPS audit trail to protect contractors from wage claims.
- **Developer API**: Open API for custom integrations with existing systems.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Trusted by **50,000+ workers**; sales leadership previously helped scale Toast from $25M to $2B ARR.
- **Notable Investors/Partners**: Not publicly listed on their site, but the company is venture-backed with a globally distributed team.
- **Growth Signals**: Rapid team expansion (currently 66 employees with multiple open roles), a globally distributed team across the US and Australia, and a strong focus on the massive $300B annual labor spend in construction.

## Competitive Advantages
- **Construction-specific focus**: Unlike legacy workforce tools built for generic industries, Workyard is 100% focused on construction, eliminating unnecessary complexity.
- **User-friendly design**: Built for field workers who may not be tech-savvy, with no training required to get started.
- **All-in-one platform**: Combines time tracking, scheduling, job costing, and compliance in a single app, avoiding the need for multiple disconnected tools.
- **Hands-on customer support**: US-based product experts available via phone and online in English and Spanish, with a strong emphasis on relationship-building.
- **Transparency features**: GPS location tracking and audit trails drive more accurate time cards and up to 10% in payroll cost savings.

## Strategic Focus
- **Product expansion**: Continuing to build out a unified platform for all workforce management needs in construction.
- **Scalable growth**: Building a partner-driven growth engine (led by a new Head of Partnerships) to expand distribution across construction and trades.
- **International scaling**: Growing engineering and product teams in Sydney while expanding sales and customer success in the US.
- **Data-driven insights**: Using real-time labor data to help contractors improve future estimates and billing accuracy.

## Why Work Here
- **Culture**: Values of transparency, simplicity, and hands-on service. The company is founded by siblings with a family background in trades, giving it an authentic connection to its customers.
- **Work policy**: Hybrid workspace in both San Francisco and Sydney; remote options available for some US-based roles (e.g., Account Executive, Account Manager).
- **Hiring process**: Transparent and structured – includes a recruiter screen, hiring manager interview, a practical round (live session to simulate real work), and a final interview with a co-founder. No ghosting, with feedback within 48–72 hours.
- **Engineering culture**: Led by James Gordon (25+ years experience), with a focus on building user-friendly software for the field. Roles emphasize practical, real-world problem-solving.
- **Team**: Small but growing (66 employees), offering significant ownership and impact. Leadership includes veterans from Toast, Commonwealth Bank, and the skilled trades marketplace space.

## Sources
1. [workyard.com](https://www.workyard.com/)
2. [workyard.com/careers](https://www.workyard.com/careers)
3. [workyard.com/about](https://www.workyard.com/about)
4. [builtin.com/company/workyard](https://builtin.com/company/workyard)
5. [jobs.ashbyhq.com/workyard](https://jobs.ashbyhq.com/workyard)

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