--- title: 'Scheduling & Customer Support Virtual Assistant at Assist World' canonical: 'https://feeny.ai/job/scheduling-customer-support-virtual-assistant-assist-world-south-africa-8nfxhr3mptet' type: 'job' last_seen: '2026-09-07' --- # Scheduling & Customer Support Virtual Assistant at Assist World - **Company:** Assist World - **Location:** South Africa - **Work type:** remote - **Posted:** 2026-04-21 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/assist-world/e1682a84-8d3f-4074-9f60-21f24fba8590 ## Job description ## Overview Our client is a long-established (50+ years), Florida-based mobile swim school that schedules instructors across multiple regions. We are seeking a highly organized, fast-paced, customer-focused Virtual Assistant to support scheduling, inbound communication, and operational coordination. This role is not entry-level — the ideal candidate can think quickly, handle pressure, and operate independently without hand-holding. ## Key Responsibilities Scheduling & Coordination (CORE) Schedule swim instructors across multiple Florida regions Ensure efficient route planning (minimize travel time between lessons) Understand territory logistics (Fort Lauderdale, Palm Beach, Orlando, etc.) Make quick scheduling decisions in real-time Customer Communication Answer inbound calls professionally Respond to parents via phone, SMS, and email Maintain a high-level customer service tone at all times Handle follow-ups and inquiries promptly System & Admin Support Work within Go High Level (GHL) for:SchedulingCommunicationPayments tracking Use internal app to manage operations Send messages, flyers, and updates to clients ## Requirements (MUST-HAVES) 3–4+ years experience in admin, scheduling, or operations Strong English communication (spoken + written) Comfortable handling phone calls with US clients Ability to work fast under pressure (real-time scheduling) Highly tech-savvy and quick learner Strong organizational + problem-solving skills Nice-to-Haves Familiarity with US geography (especially Florida) ## Experience with Go High Level (GHL) Customer service background (bonus if dealing with parents) Mature, relatable personality (e.g. can confidently handle “difficult” clients) Not a Fit If: You need constant guidance or training You struggle with fast-paced environments You have a strong accent that may cause communication friction You are junior / entry-level Growth Opportunity High potential to move from Part-Time → Full-Time quickly Opportunity to support a growing franchise network Why Join Assist World? ## 100% REMOTE $50 birthday bonus $200 testimonial bonus $500 entry monthly raffle ## NO TRACKER. NO PROBLEM ## About Assist World ## Company Overview - **One-liner**: Assist World is a virtual assistant staffing and outsourcing company that matches businesses with vetted remote talent across administrative, sales, customer service, and industry-specific roles. - **Entity Type**: Private (Bootstrapped) - **Headquarters**: Las Vegas, Nevada, United States - **Founded**: 2022 - **Founders**: Cohen Chorabik (CEO & Co-Founder) ## Core Business - **Primary industry**: Staffing and Recruiting / Virtual Assistant Services - **Target customers**: B2B — small to medium-sized businesses, real estate firms, legal practices, healthcare providers, e-commerce brands, and growing companies seeking cost-effective, flexible remote support. - **Mission or purpose statement**: To help businesses build and manage high-performing remote teams without the cost of traditional hiring, saving clients up to 50–70% compared to local hiring. ## Products & Services - **Virtual Executive Assistant**: AI-powered administrative support including email and calendar management, scheduling, and research. - **Virtual Administrative Assistant**: General administrative support, data entry, and office management. - **Accounting Virtual Assistant**: Bookkeeping, payroll, tax support, and financial reporting (expertise in QBO, Ramp & Gust). - **Customer Support Representative**: Multi-channel customer service, helpdesk management, and client communication. - **Industry-Specific Assistants**: Specialized roles for Real Estate (lead generation, CRM, marketing), Legal (research, document review, contract management), Healthcare (medical administration), and E-commerce (product listings, SEO, customer service). - **Social Media & Marketing Manager**: Content creation, audience engagement, ad campaign support, and brand growth. ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Total Funding — Not disclosed (appears bootstrapped) - **Notable Investors/Partners**: No major institutional investors identified; operates as a privately held, self-funded entity. - **Growth Signals**: - Headcount grew **247.1% year-over-year** to 39 employees (as of 2026). - LinkedIn followers grew **122.2% year-over-year** to ~38,196. - Active job postings increased **100% quarter-over-quarter** and **33.3% year-over-year**. - Workforce distributed across 9 countries (South Africa, Philippines, United Kingdom, United States, Kenya, Ecuador, Colombia, Canada, Iran). - Claims a network of **5,000+ pre-vetted professionals** and a client base across multiple industries. ## Competitive Advantages - **Cost efficiency**: Clients save 50–70% compared to local hiring, with flexible part-time or full-time engagements and no long-term lock-in contracts. - **Speed of hiring**: Discovery call to candidate match within 24–48 hours; faster than traditional agencies. - **Quality of talent**: Only the top 0.5% of applicants are accepted; rigorous vetting process with strong English fluency and timezone alignment. - **Full-service support**: Dedicated account manager, management dashboard, and 100% satisfaction guarantee (rematch or refund). - **Global talent pool**: Access to diverse, vetted professionals across time zones, enabling 24/7 coverage. ## Strategic Focus - **Scale and diversify**: Expanding industry-specific verticals (real estate, legal, healthcare, e-commerce) to capture more niche demand. - **Technology integration**: Leveraging AI-powered tools (e.g., for executive research and accounting) to enhance assistant productivity and client value. - **Talent pipeline**: Continuously recruiting top-tier virtual assistants globally, with an emphasis on English fluency, reliability, and U.S. timezone compatibility. - **Client retention**: Investing in account management and flexible staffing to reduce churn and build long-term partnerships. ## Why Work Here - **100% remote work**: All roles are fully remote, offering maximum flexibility for global talent. - **Performance-based compensation**: Pay structures reflect experience, skills, and impact, with biannual bonuses and monthly raffles. - **Growth opportunities**: Work with high-caliber clients across industries; receive feedback and mentorship to develop professionally. - **Supportive culture**: Emphasis on transparency, communication, and collaboration — "You’re never just a number." - **Flexible scheduling**: Part-time (54%) and full-time (45%) options available; ability to align with client time zones (especially U.S. hours). - **Ideal for**: Organized, proactive, detail-oriented individuals fluent in English, comfortable with Google Workspace, Zoom, Slack, and eager to deliver excellence. ## Sources 1. [assistworld.com](https://assistworld.com/) 2. [jobs.lever.co/assist-world](https://jobs.lever.co/assist-world) 3. [assistworld.com/careers](https://assistworld.com/careers/) 4. [linkedin.com/company/assistworld](https://www.linkedin.com/company/assistworld) 5. [tryremotely.com/company/assist-world](https://tryremotely.com/company/assist-world) ## Other roles at Assist World - [Virtual Operations & Marketing Assistant](https://feeny.ai/job/virtual-operations-marketing-assistant-assist-world-philippines-szpfyn6h06qh) — Philippines - [Virtual Executive Assistant / Client Services Coordinator](https://feeny.ai/job/virtual-executive-assistant-client-services-coordinator-assist-world-south-svbsah6shcpt) — South Africa - [Digital Marketing & Social Media Manager](https://feeny.ai/job/digital-marketing-social-media-manager-assist-world-philippines-z0w8ahw0rmrk) — Philippines - [Executive Assistant - Operations Manager Trainee](https://feeny.ai/job/executive-assistant-operations-manager-trainee-assist-world-south-africa-8dt33d5qg0z4) — South Africa - [Shopify Developer](https://feeny.ai/job/shopify-developer-assist-world-philippines-9kv2ssm4rh2r) — Philippines - [Senior Direct Response Designer](https://feeny.ai/job/senior-direct-response-designer-assist-world-south-africa-ekbjs34h00hf) — South Africa - [Sales Development & Appointment Setting VA](https://feeny.ai/job/sales-development-appointment-setting-va-assist-world-philippines-djzevw289afp) — Philippines - [SharePoint Administrator](https://feeny.ai/job/sharepoint-administrator-assist-world-south-africa-ktvd7njpqgda) — South Africa - [Junior/Mid-Level SharePoint & Power Platform Developer](https://feeny.ai/job/junior-mid-level-sharepoint-power-platform-developer-assist-world-south-africa-6y31amxj43nj) — South Africa - [Property Management & Bookkeeping Administrator](https://feeny.ai/job/property-management-bookkeeping-administrator-assist-world-south-africa-rqzc248d26ke) — South Africa