---
title: 'Scheduling Specialist - Contact Center at Vertex Service Partners'
canonical: 'https://feeny.ai/job/scheduling-specialist-contact-center-vertex-service-partners-charlotte-r5vt0618thzd'
type: 'job'
last_seen: '2026-10-30'
---

# Scheduling Specialist - Contact Center at Vertex Service Partners

- **Company:** Vertex Service Partners
- **Location:** Charlotte, NC
- **Compensation:** $45k–$55k
- **Posted:** 2026-10-23
- **Last confirmed live:** 2026-10-30
- **Apply:** https://job-boards.greenhouse.io/vertexservicepartners/jobs/4439194009

## Job description

## About Us

Vertex Service Partners is a home improvement services company focused on residential roofing and other exterior services across the United States. Backed by Alpine Investors, a top-decile private equity fund with $4.0 billion of committed capital, Vertex is building a best-in-class national platform. Our company is built on our core values—servant leadership, unwavering character, a growth mindset, persistence, empowerment, pace, and fun—and guided by three pillars: being the Employer of Choice, Partner of Choice, and Contractor of Choice. We offer transformative support in operations, marketing, training, talent, finance, and technology, all while preserving the autonomy of local brands.

Job Title: Scheduling Specialist

Location: Charlotte, NC (On-site) Job Type: Full-time, 40 hours/week

The Role:

We’re looking for a driven and dependable Scheduling Specialist to join our growing contact center team. This role will have a combination of inbound and outbound calls, chats, and emails from customers who have already expressed interest through our marketing channels—but it also includes a significant outbound component focused on follow-up, confirmations, and appointment setting.

This is not just a customer service role. While service and professionalism are critical, success in this role is measured by your ability to convert conversations into high-quality appointments. If you enjoy fast-paced call environments and are motivated by performance metrics and incentives, this role offers strong earning potential and growth opportunities.

What You’ll Do:

- Handle a high volume of inbound and outbound calls, as well as chats and emails from warm leads
- Convert inbound inquiries into scheduled appointments for roofing and other home services
- Conduct proactive outbound dialing to follow up with leads, confirm appointments, and maximize conversion
- Build rapport quickly with homeowners and clearly explain next steps and expectations
- Ensure appointments are set with all decision-makers whenever possible
- Maintain accurate, timely documentation in CRM (ServiceTitan) and phone system (Five9)
- Meet or exceed individual performance metrics related to appointment setting, productivity, and confirmations
- Collaborate closely with teammates and team leads in a structured, on-site call center environment
- Participate in ongoing coaching and training as you ramp up in the role
- First 30 days: Learn the business, systems, scripts, and gain confidence handling calls
- By 60 days: Independently set quality appointments across service lines with reduced supervision
- Additional duties as assigned

What You Bring:

- Prior experience in a call center, customer service, inside sales, or appointment-setting role
- Strong phone presence with the ability to influence, persuade, and guide conversations
- Comfort handling high call volumes while maintaining accuracy and professionalism
- Ability to balance service mindset with performance-driven goals
- Coachable, accountable, and motivated by metrics and incentives
- Experience using CRM and phone systems (or willingness to learn quickly)
- Reliable, team-oriented, and comfortable working on-site

Physical demands:

- Ability to remain in a stationary, seated position for extended periods, up to 8 hours per day
- Frequent, repetitive use of hands/fingers for keyboarding, mouse use, and headset operation
- Ability to hear and comprehend conversations via telephone/headset for extended periods, including in a moderately noisy open-office environment
- Clear speech and active listening skills sufficient to communicate effectively over the phone in English
- Visual acuity sufficient to read and interpret information on a computer screen for prolonged periods
- Occasional lifting/carrying of up to 10–15 lbs

Schedule:

- Contact Center Hours: Monday - Sunday, 8:00AM - 10:00 PM
- Must be available to work all of the following shifts: 11AM - 8PM, 12 - 9PM, and 1 - 10PM
- Weekend availability (Saturday and/or Sunday) is required.
- 40 hours per week with occasional overtime or coverage shifts as needed
- 100% attendance is required through training period

Compensation: Competitive hourly base + uncapped commission – On Target Earnings:$45,000-$55,000

- Shift differential may apply depending on scheduled shift
- Additional incentives

## Compensation & Benefits Disclosure

Compensation for this role may be provided as hourly pay, salary, commission, piece-rate, bonuses, incentives, or a combination of these methods, depending on the position. The “Estimate of Total Expected Annual Earnings” listed reflects our good-faith estimate of what we reasonably expect to pay for this role, based on factors such as experience, skills, candidate geographic location, state the job is located in, historical trends, and business needs. Actual earnings may vary.

Where required by law, we also provide a general description of benefits and other forms of compensation offered, which may include health insurance, retirement plans, paid time off, and other employee programs.

Estimate of total expected annual earnings: $45,000—$55,000 USD

Benefits:

Full-time employees are eligible to participate in the following benefits:

- Health, Dental, and Vision Insurance
- 401(k) with company match
- Company sponsored Life and AD&D coverage
- Paid Time Off
- Opportunities for growth and on-the-job training

Why Join Us?

- Build Something Big – Shape processes for a rapidly growing organization.
- Growth-Oriented Culture – Work in a dynamic, people-first environment.
- Make an Impact Across Regions – Partner with business leaders to drive meaningful change.

Apply Today!

Vertex Service Partners is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, military service, or any other protected class. If you need a reasonable accommodation due to a disability, please contact Human Resources with your request and contact information.[Applicant Privacy Policy](https://vertexsvcpartners.sharepoint.com/:b:/s/GMOperatingManual/EV5C-kddyN5MtEHsSkhJe9wBwvHwAsFthK0V4tyca-gtXg?e=rygX1m)

## About Vertex Service Partners

## Company Overview
- **One-liner**: A people-first platform that builds and supports a national network of premier exterior home service brands, with a primary focus on roofing and related services.
- **Entity Type**: Private (backed by institutional investors, not publicly traded)
- **Headquarters**: Charlotte, North Carolina, United States
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Home services (exterior), specifically roofing, siding, gutters, and related residential construction services.
- **Target customers**: Homeowners in communities across the United States (B2C); also partners with founder-owned home service companies (B2B).
- **Mission or purpose statement**: “To be the best steward of legacy and home for employees for any founders who desire to sell. We provide a seamless partnership experience, peace of mind, and a flexible array of go-forward options.”

## Products & Services
- **Partnership / Acquisition Platform**: Vertex partners with established exterior home service companies, acquiring them while preserving local brand autonomy. Provides a centralized “Center of Excellence” with support in marketing, training, talent, finance, accounting, procurement, systems, and data.
- **Vertex Sales Academy**: A structured training program for sales professionals to improve closing rates, customer experience, and pipeline management.
- **Operational Leadership Placement**: Places leaders and operators into roles across partner brands, including General Managers, Sales Leaders, and Field Operations Managers.
- **Corporate Support Services**: Finance & Strategy, People & Talent, Legal & Compliance, Technology & Data, Marketing & Communications, and Operations Excellence functions delivered from the corporate center.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held)
- **Key Metric**: Total funding rounds not publicly reported; annual revenue not disclosed (LinkedIn lists “Annual Revenue: USD 5” – likely incomplete or placeholder; do not rely on).
- **Notable Investors/Partners**: Key private equity / growth investors are not named in available sources. Acquired Rogers Roofing, Inc. in August 2023.
- **Growth Signals**:
  - Operations in 22 states across the U.S. (California, Florida, Illinois, Indiana, Maine, New York, North Carolina, Ohio, Oregon, South Carolina, Virginia, Washington, Wisconsin, Idaho, Michigan, Georgia, Tennessee, Massachusetts, Connecticut, Pennsylvania, New Jersey).
  - Average age of partner brands is 36 years, indicating strong local legacies.
  - Employee count: 92 as of last data, with +12.1% YoY growth (+14 employees).
  - LinkedIn followers: 12,553 (growing ~0.9% monthly, ~4.9% yearly).
  - Aspires to be in Top 50 metropolitan statistical areas (MSAs).

## Competitive Advantages
- **People-First Platform**: Not a traditional holding company; invests in leadership, culture, and systems while preserving founder and operator autonomy.
- **Center of Excellence**: Provides deep functional support (marketing, finance, talent, data) that individual small businesses cannot afford on their own.
- **Proven Track Record with Legacy Brands**: Focus on acquiring 30+ year-old brands with strong community roots, then scaling them with best-in-class support.
- **Values-Driven Culture**: Core values include Servant Leadership, Unwavering Character, Growth Mindset, Persistence, Empowerment, Pace, and Fun.
- **Sales Enablement**: Unique Sales Academy for standardized training across the network.

## Strategic Focus
- **Geographic Expansion**: Continue entering new U.S. markets (targeting Top 50 MSAs) by partnering with mission-driven exterior home service companies.
- **Scaling Partner Brands**: Use the platform’s resources to accelerate growth, improve customer experience, and become the employer, partner, and contractor of choice in every market.
- **Talent Development**: Build a best-in-class employee experience with clear career paths, both at the corporate center and within partner companies.
- **Technology & Data**: Leverage data science and systems to improve decision-making for all partners.

## Why Work Here
- **Culture**: Emphasizes a “people-first” ethos with a focus on servant leadership, empowerment, and having fun while winning.
- **Growth Environment**: High-growth, rapidly scaling network with opportunities to work cross-functionally and take ownership.
- **Impact**: National scope with local feel – support thriving community-rooted brands rather than a faceless corporate entity.
- **Roles Available**: Corporate roles (Finance, People, Legal, Marketing, Tech) as well as leadership/field positions within partner brands (General Managers, Sales Leaders, Field Ops).
- **Training & Development**: Access to Vertex Sales Academy and structured onboarding; clear career paths.
- **Work Mode**: Not explicitly remote/hybrid; many corporate roles based in Charlotte, NC, with some field roles across partner locations. Job postings indicate offices in Charlotte, NC; Clackamas, OR; Mill Creek, WA; Plymouth, MI; Fife, WA; Bohemia, NY; Wernersville, PA.
- **Notable Perks**: Not detailed, but company touts “unparalleled opportunities to grow personally, professionally, and financially.”

## Sources
1. [vertexservicepartners.com](https://vertexservicepartners.com/)
2. [vertexservicepartners.com/about](https://vertexservicepartners.com/about/)
3. [vertexservicepartners.com/careers](https://vertexservicepartners.com/careers/)
4. [job-boards.greenhouse.io/vertexservicepartners](https://job-boards.greenhouse.io/vertexservicepartners/jobs/4178537009)
5. [linkedin.com/company/vertexservicepartners](https://www.linkedin.com/company/vertexservicepartners)

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