---
title: 'Scrum Master at Kaseya Careers'
canonical: 'https://feeny.ai/job/scrum-master-kaseya-careers-medellin-sdcf9tx36y0w'
type: 'job'
last_seen: '2026-09-13'
---

# Scrum Master at Kaseya Careers

- **Company:** Kaseya Careers
- **Location:** Medellin, Colombia
- **Work type:** remote
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-13
- **Apply:** https://www.kaseya.com/careers/jobs/id/6161291004/?gh_jid=6161291004

## Job description

## About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by [Insight Partners](https://www.insightpartners.com/), a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.

We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.

At Kaseya, we don't just raise the bar. We build it.

GREAT opportunity to grow with rapidly growing company, Kaseya. We are seeking a Technical Program Manager/Scrum Master to join our agile development team. You will be responsible for driving cross-functional collaboration, ensuring successful project execution, and delivering high-quality software products on time. Your role will involve facilitating scrum ceremonies, coaching the team on agile best practices, and acting as a liaison between the team, product owner, stakeholders, and management.

## Key Responsibilities

- Develop and execute comprehensive program plans, ensuring alignment with organizational goals.
- Define project scope, goals, and deliverables in collaboration with stakeholders.
- Organize and facilitate scrum ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
- Manage all Jira processes, reporting, and dashboards for the engineering team.
- Track and communicate the team's progress, velocity, and sprint goals using appropriate tools and metrics.
- Remove impediments and blockers that hinder the team's progress and performance.
- Coordinate and allocate resources effectively to ensure project success.
- Facilitate communication and collaboration across various teams, ensuring a unified approach to program delivery.
- Coach the team on agile best practices, self-organization, and cross-functionality.
- Manage risks, issues, and dependencies, escalating them as necessary.
- Oversee the quality of deliverables, ensuring they meet established standards and requirements.
- Foster a culture of continuous improvement and innovation within the team and organization.
- Regularly communicate program status, milestones, and risks to stakeholders at all levels.

Education

- Bachelor's degree in Computer Science, Engineering, or a related field.
- Certified Scrum Master (CSM) or equivalent certification.

Required Experience & Skills

- 7+ years as a Scrum Master in professional software delivery environments, with a track record of measurable impact on velocity, quality, and team satisfaction.
- Demonstrated experience designing and executing process improvements that produced documented, sustained results — not one-sprint experiments.
- Deep fluency in Agile and Scrum principles; able to apply them pragmatically rather than dogmatically.
- Experience facilitating large-group sessions, cross-team workshops, and stakeholder-facing reviews with confidence and skill.
- Proficiency interpreting delivery metrics: velocity, defect rates, cycle time, throughput, flow efficiency, and team satisfaction indices.
- Proven ability to coach resistant or skeptical team members and stakeholders toward Agile adoption.
- Strong written and verbal communication skills — able to translate team dynamics and technical delivery into language that resonates at the executive level.

## Nice to Have

- SAFe certification (SSM, RTE, or SA) and experience operating within a Solution Train or ART.
- Experience with Jira, Jira Align, Rally, or comparable ALM tooling.
- Background in software engineering, QA, or product management — practitioners who became Scrum Masters bring uncommon credibility.
- Facilitation certification (ICP-ATF, AF, or equivalent).
- Experience running Agile transformations or scaling Agile practices across multiple teams.

Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

## About Kaseya Careers

## Company Overview
- **One-liner**: Kaseya is a global provider of unified IT management and cybersecurity software, serving managed service providers (MSPs) and small to medium-sized businesses (SMBs).
- **Entity Type**: Private (privately held)
- **Headquarters**: Miami, Florida, USA
- **Founded**: 2000
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: IT management, cybersecurity
- **Target customers**: B2B – managed service providers (MSPs), small to medium-sized businesses (SMBs), and enterprise IT departments
- **Mission**: “To empower you to simplify and transform IT and cybersecurity management with innovative platform solutions.” ([kaseya.com](https://www.kaseya.com/company/))

## Products & Services
- **Kaseya 365**: Unified platform combining IT management, security, backup, and automation tools for MSPs and IT teams.
- **IT Glue**: IT documentation and knowledge management platform.
- **RapidFire Tools**: Network assessment and reporting tools.
- **Spanning Cloud Apps**: Backup and recovery for SaaS applications (Office 365, G Suite, Salesforce).
- **ID Agent / Graphus**: Dark web monitoring and phishing protection.
- **RocketCyber**: Managed detection and response (MDR) platform.
- **TruMethods**: Business coaching and operational best practices for MSPs.
- **Unitrends**: Backup and disaster recovery solutions.

All are delivered as SaaS or on-premise software, with over 40 products total.

## Market Standing
- **Valuation**: Not publicly disclosed (private company)
- **Key Metrics**:
  - Over 40,000 customers ([kaseya.com](https://www.kaseya.com/company/))
  - Over 500,000 IT professionals use Kaseya products
  - 300 million devices managed globally
  - ~5,000 employees (as of 2025, per Built In)
- **Notable Investors/Partners**: Not publicly listed in provided sources; company is privately held (backed by private equity).
- **Growth Signals**:
  - Offices in more than 21 countries, with expansion in Bengaluru, Dublin, and other hubs.
  - Recognized as a “Great Place to Work” ([kaseya.com](https://www.kaseya.com/careers/)).
  - Continues to add products and acquire complementary technologies.

## Competitive Advantages
- **Broad platform**: Over 40 integrated products covering IT management, security, backup, and documentation – a single-vendor solution for MSPs.
- **Partner-first approach**: “Partner First Pledge” program shares risk with MSPs, building strong loyalty.
- **Scale and reach**: Serving 40,000+ customers across 20+ countries with a large partner ecosystem.
- **Innovation track record**: First-to-market with remote monitoring and management (RMM) in 2000, now a leader in unified IT and security.

## Strategic Focus
- Accelerate adoption of the Kaseya 365 unified platform.
- Expand cybersecurity capabilities (MDR, phishing, dark web monitoring).
- Grow international presence, especially in India, Ireland, and Australia.
- Hire aggressively across engineering, sales, customer success, and corporate functions to support rapid growth.

## Why Work Here
- **Culture**: Described as “human-centered” and “culture-centered,” with a strong emphasis on growth and collaboration. The company often uses the “rocketship” metaphor to signal momentum.
- **Work environment**: Hybrid and in-office options depending on role and location. Many roles are remote; some offices (Miami, Bangalore, Dublin) are in-office or hybrid. Built In lists both on-site and remote positions.
- **Career development**: Structured interview process, take-home assessments for tech roles, and a software sales development program for career switchers.
- **Global presence**: Opportunities to work in over 20 countries, with hubs in Miami, Dublin, Bangalore, Sydney, Vancouver, and more.
- **Recognition**: Certified “Great Place to Work”; noted for positive workplace culture.

## Sources
1. [kaseya.com – Careers](https://www.kaseya.com/careers/)
2. [kaseya.com – About Kaseya](https://www.kaseya.com/company/)
3. [builtin.com – Kaseya Company Profile](https://builtin.com/company/kaseya)

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