---
title: 'Seasonal Customer Care Associate - Remote (Multiple Shifts Available) at BaubleBar'
canonical: 'https://feeny.ai/job/seasonal-customer-care-associate-remote-multiple-shifts-available-baublebar-new-zetpmdytqrfj'
type: 'job'
last_seen: '2026-09-12'
---

# Seasonal Customer Care Associate - Remote (Multiple Shifts Available) at BaubleBar

- **Company:** BaubleBar
- **Location:** New York, NY
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-12
- **Apply:** https://boards.greenhouse.io/baublebar/jobs/8174171?gh_jid=8174171

## Job description

## WHO WE ARE:

BaubleBar designs accessories that make life more fun. Founded in 2010, the Company is known for its statement-making styles that create joy and bring people together. Today, BaubleBar’s unabashedly optimistic perspective can be found across multiple accessory categories that are sold direct to consumer and at 8,500+ retail stores globally.

## WHAT WE'RE LOOKING FOR:

BaubleBar’s award-winning Customer Care team is looking for Seasonal Customer Care Associates to join us for our busiest and most exciting time of year!

We’re looking for compassionate, customer-focused individuals who genuinely enjoy helping others and can confidently adapt to whatever comes their way. You thrive in a fast-paced environment, are comfortable juggling multiple priorities, and take a proactive approach to finding solutions.

A positive, “no task is too small” attitude and strong team spirit are a must. We celebrate wins together, support one another, and believe great customer experiences start with a great team.

WHAT WE WANT YOU TO DO:

- Quickly and efficiently manage a high volume of customer inquiries across email, social media, and live chat while navigating multiple systems
- Assist customers with questions related to orders, returns, shipping, products, and other general inquiries
- Take ownership of customer concerns and find thoughtful, efficient solutions
- Collaborate with internal teams to help deliver the best possible customer experience
- Maintain accurate and detailed records of customer interactions within our CRM
- Follow established processes and procedures while ensuring all communication reflects BaubleBar’s brand voice and values
- Provide up to 40 hours of support per week following training; initial training will be approximately 10 hours per week
- Be available to work weekends and holidays as needed during our peak season
- Commit to a temporary, remote position lasting approximately 12–18 weeks
- Have flexible availability during our peak season. While schedules may vary, we’re especially looking for team members who can provide coverage within one or more of the following windows: 6AM–2PM EST, 10AM–6PM EST, 2PM–10PM EST, or 6PM–2AM EST

## WHAT WE WANT TO SEE:

- 2+ years of professional customer service experience required, preferably within e-commerce, retail, or another high-volume customer support environment
- Proven experience managing a high volume of customer inquiries while delivering accurate, thoughtful, and efficient resolutions
- Experience working within a CRM or customer support platform required; familiarity with Kustomer, Shopify, and/or NetSuite is strongly preferred
- Strong computer and technical skills with the ability to confidently navigate multiple systems at once and type at least 40 WPM
- Demonstrated ability to meet and maintain individual performance expectations, including productivity, response time, resolution volume, quality, and customer satisfaction KPIs
- Ability to work independently, prioritize competing tasks, and make sound decisions with minimal supervision
- Exceptional attention to detail with a strong focus on accuracy, documentation, and following established processes
- Excellent written and verbal communication skills, including the ability to adapt your communication style while maintaining BaubleBar’s brand voice
- Proficiency with Google Workspace, including Docs and Sheets
- Reliable high-speed internet, a personal computer, and a quiet, distraction-free workspace are required
- And of course, a love for accessories! Our team is passionate about BaubleBar and the products we create

## WHAT WE OFFER:

- The starting hourly range for this role is $17.00- $19.00. Starting offers within that range will factor in work location, skills, background, and years of relevant experience
- Seasonal Customer Care agents receive a free monthly product allowance to experience our amazing items first hand

## About BaubleBar

## Company Overview
- **One-liner**: BaubleBar is a New York-based jewelry and accessories retailer offering customizable and licensed designs for women, kids, and fans.
- **Entity Type**: Private (bootstrapped after Series C)
- **Headquarters**: New York, New York, United States
- **Founded**: 2011
- **Founders**: Amy Jain and Daniella Yacobovsky

## Core Business
- **Industry**: Retail – jewelry, accessories, and personalized gifts
- **Target Customers**: B2C – fashion‑conscious women, parents (minibar), sports fans (SuperFan), and budget‑minded shoppers (SUGARFIX by BaubleBar sold at Target)
- **Mission**: “People are happiest when they can authentically express themselves” – designed to celebrate individuality [baublebar.com](https://www.baublebar.com/pages/about-us)

## Products & Services
- **BaubleBar**: Trend‑forward fashion jewelry (bracelets, earrings, necklaces, rings, anklets) with personalization options (name/initial jewelry, custom phone cases, custom blankets)
- **minibar by BaubleBar**: Jewelry and accessories for children
- **SuperFan by BaubleBar**: Licensed fan gear for sports leagues (NFL, MLB, etc.) and pop culture (Disney, etc.)
- **SUGARFIX by BaubleBar**: Exclusive line sold at Target – affordable, stylish jewelry for a wide audience
- **Fine Jewelry**: 14k and 18k gold pieces (necklaces, earrings, rings)

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Annual revenue ~$82.1M (most recent year) – [LinkedIn company profile](https://www.linkedin.com/company/baublebar-inc.)  
- **Total Funding**: $57M raised across 6 rounds (Seed, Series A ($4.5M), Series B ($10M), Series C ($20M), Debt Financing ($13M)) – lead investors include Accel, Greycroft, Burch Creative Capital, Aspect Ventures, Simon Ventures [LinkedIn financials](https://www.linkedin.com/company/baublebar-inc.)
- **Growth Signals**: +11.1% YoY headcount growth (108 employees); strong licensing partnerships with Disney, NFL, MLB; national retail presence via Target; active hiring with 5 open positions

## Competitive Advantages
- **Customization Engine**: Deep personalization options (engraving, initials, custom images) create a differentiated “you‑nique” product
- **Licensing Moat**: Exclusive collections with Disney, NFL, MLB, and other major brands drive fan loyalty and repeat purchases
- **Multi‑Brand Portfolio**: Four distinct labels (BaubleBar, minibar, SuperFan, SUGARFIX) cover multiple price points and customer segments
- **Omnichannel Distribution**: Direct‑to‑consumer (baublebar.com), wholesale (Target, other retailers), and potentially brick‑and‑mortar (HQ showroom)

## Strategic Focus
- **Scaling Licensing**: Continued investment in sports, entertainment, and pop‑culture licenses (SuperFan, Disney)
- **Personalization Leadership**: Expanding custom capabilities (homeware, tech accessories) to enhance gifting and self‑expression
- **E‑commerce Optimization**: Improving site experience and mobile commerce to drive conversion and repeat purchases
- **Retail Partnerships**: Deepening relationship with Target for SUGARFIX and exploring additional wholesale channels

## Why Work Here
- **Creative & Fashion‑Forward Environment**: Work on trend‑setting jewelry designs and collaborate with major entertainment brands
- **Hybrid / Remote Flexibility**: Several roles (e.g., Technical Jewelry Designer) offer “Remote or Hybrid NYC” options [LinkedIn open positions](https://www.linkedin.com/company/baublebar-inc.)
- **Career Growth**: 66.7% yearly increase in job postings; salaries range from ~$48k (Customer Service) to $173k (Director) – [LinkedIn salary data](https://www.linkedin.com/company/baublebar-inc.)
- **Company Culture**: Employer rating 3.2/5 (99 reviews); work‑life balance 3.0, compensation 3.1, culture 3.1 – [LinkedIn reviews](https://www.linkedin.com/company/baublebar-inc.)
- **Location**: Modern NYC HQ at 1115 Broadway (5th floor) – accessible and part of a vibrant retail ecosystem
- **Transparency & Integrity**: Company warns against recruiting scams and emphasizes they never ask for wire fees [baublebar.com](https://www.baublebar.com/pages/our-company-careers)

## Sources
1. [BaubleBar Careers & Company Info](https://www.baublebar.com/pages/our-company-careers)
2. [BaubleBar LinkedIn Profile](https://www.linkedin.com/company/baublebar-inc.)
3. [BaubleBar Official Website](https://www.baublebar.com/)
4. [BaubleBar About Us](https://www.baublebar.com/pages/about-us)
5. [CBInsights – BaubleBar Company Profile](https://www.cbinsights.com/company/baublebar)
6. [Greenhouse – BaubleBar Job Board](https://job-boards.greenhouse.io/baublebar)

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