--- title: 'Second Shift Coverage Specialist at Arrive Logistics' canonical: 'https://feeny.ai/job/second-shift-coverage-specialist-arrive-logistics-guadalajara-m4b4z8cabgdv' type: 'job' last_seen: '2026-09-12' --- # Second Shift Coverage Specialist at Arrive Logistics - **Company:** Arrive Logistics - **Location:** Guadalajara, Mexico - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-04-23 - **Last confirmed live:** 2026-09-12 - **Apply:** https://jobs.lever.co/arrivelogistics/6dd5f703-7935-4ad1-99b0-246ea009082c ## Job description ## Who We Are Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. Who We Want We are looking for dedicated, high-energy candidates to join our growing department of Coverage Specialists at Arrive Logistics! At Arrive, we are committed to servicing our carriers and exceeding expectations. As a Coverage Specialist, you will contribute to that commitment! After an intense 1-week training program, you will hit the ground running, armed with industry knowledge and a thorough understanding of carrier capacity. Once you hit the floor, you will focus on finding carriers across the nation to transport our customers’ shipments! Through negotiation and collaboration, you will enable Arrive to service our customers and their freight in the most cost-effective way possible. If you work hard and hit performance goals during your first 60 days in this position, your role will evolve into a full-time opportunity in sales or operations at Arrive Logistics! ## What You'll Do - Learn the business in our one-week training program, designed to get you ramped quickly & effectively. - Hustle! We want reliable team members who will show up on time and get the job done. - Get on the phone! This is a high-volume role, so be prepared for lots of IB/OB calls from/to carriers across the country. - Secure capacity by selling shipments over the phone to carriers who meet our strict requirements. - Problem-solve through issues that occur during transit. - Communicate internally with our customer sales team & keep them updated on the status of their customers’ shipments. You are their point of contact for all tracking updates. - Guarantee that the quality of calls, updates, emails, and overall information is aligned with our parameters. - Coordinating internally with all parties involved in cross-border operations, including but not limited to Mexico Account Executives, Border Operations Account Executives and Carrier Reps. - Problem solve for cross - border carrier operations, trailers stuck at the border, communicate update and problem solve, set up 1st shift for success. - Assist in tracking and updating load milestones including Border Operations Card. - Be the Global point of contact for all after hours (2nd shift) carrier escalations & carrier cross border operations problem solving. - Make sure to remain up to date with all of our SOPs (Standard Operational Procedure). - Demonstrate ability to identify and resolve performance issues. - Execute problem solving and innovative thinking to improve and streamline processes. - Exemplify a level of assertiveness to identify issues and solve them. - Foster existing relationships with our carrier partners to allow us better access to real-time updates. - Gain knowledge of the transportation industry to better serve our customers, carriers, and drivers. - Work Schedule Mon-Fri 1400-2200 hrs MX Central Time ## Qualifications - 1+ years of experience in the logistics industry. - A high school diploma or equivalent. - Highly level of Accountability - Proven work-ethic in a high volume setting. - Ability to multitask in a fast-paced environment. - Exceptional communication skills (both verbal & written). - Strong sense of urgency and ability to prioritize time-sensitive issues. - Detail-oriented and thorough when presenting information. - Organized when it comes to time management and deadlines. - Able to work independently and collaboratively. The Perks of Working With Us - Take advantage of our benefits, including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans), and more. - Leave the suit and tie at home; our dress code is casual. - Enjoy office-wide engagement activities, team events, happy hours, and more! - Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants. - Start your morning with free coffee! - Maximize your wellness with free counseling sessions through our Employee Assistance Program - Get paid to work with your friends through our Referral Program! ## Your Arrive Experience Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work. ## About Arrive Logistics ## Company Overview - **One-liner**: Arrive Logistics is a technology-enabled freight brokerage providing multimodal shipping solutions and capacity management for shippers and carriers across North America. - **Entity Type**: Private (venture/private-equity backed; total funding ~$335M) - **Headquarters**: Austin, Texas, USA (7701 Metropolis Dr., Building 15, Austin, TX 78744) - **Founded**: 2014 - **Founders**: Matt Pyatt (CEO & Co-Founder) and Eric Dunigan (President & Co-Founder) ## Core Business - **Primary industry**: Transportation / Logistics / Supply Chain / Freight Brokerage - **Target customers**: B2B; enterprise shippers and vetted carriers across North America (1.5M shippers, 500K carriers, 20K brokers in the market) - **Mission/purpose**: "We Deliver, So You Can" — delivering an unparalleled freight experience through relationships, technology, and a skilled workforce. They describe their model as "Powered by Tech, Delivered by People." ## Products & Services - **Freight Brokerage / Multimodal Capacity Solutions**: Truckload and other freight shipping services connecting shippers with vetted carriers, including dedicated lanes, open deck solutions, and specialized freight (e.g., Arrive Fresh). - **Carrier Services**: A carrier portal for shipment tracking, accounting/payment support, and compliance assistance (including safety rating and insurance verification). - **Market Intelligence & Freight Forecast**: Internal and industry data analysis with monthly market updates and quarterly rate forecasts to help customers navigate the freight market. - **Technology / Platform**: Proprietary technology suite tailored to shippers and carriers, supporting a "copilot model" that blends automation and human expertise. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company). - **Key Metric**: Annual revenue reported at ~$810.7M by LinkedIn company data (private company estimate, not independently confirmed); total funding $335M. - **Notable Investors/Partners**: ATL Partners (led $300M Private Equity round, 2021), Lead Edge Capital (led Series A $10M and Series B $25M). - **Growth Signals**: - North America's 4th-largest truckload brokerage, moving 7,700+ loads daily. - ~1,780–2,000 employees across 6 countries and 10+ locations, including Austin, San Antonio, Tampa, Phoenix, Columbus, Guadalajara, and Toronto. - 5,500 customers and 10,000 core carriers in its network. - Recognized for service excellence by 50+ enterprise shippers in the trailing 36 months. - Active hiring: 68 open positions listed at time of research (though job posting trend shows monthly -8.1% and quarterly -11.7%). ## Competitive Advantages - **Scale and market position**: Top-4 North American truckload brokerage with high daily volume and broad carrier/customer network. - **Copilot model**: Combines advanced technology with a large, skilled workforce, enabling high-touch service at scale. - **Market intelligence**: Proprietary data and freight market forecasting gives customers actionable insights and a strategic edge. - **Talent development**: Strong emphasis on L&D, mentorship, ERGs, and internal mobility—positioning the company to retain and grow its workforce. - **Relationship-driven reputation**: Focus on customer obsession and long-term carrier/shipper trust, validated by external service awards. ## Strategic Focus - **Multimodal expansion**: Growing capacity solutions beyond truckload to serve more shipping modes. - **Technology investment**: Continued development of proprietary tools for shippers and carriers, with a focus on data-driven decision-making. - **People and talent**: Scaling the workforce while investing in training, mentorship, and development programs. - **Market intelligence leadership**: Publishing data, forecasts, and market updates to cement its position as a knowledge leader in logistics. - **Operational excellence**: Relentless focus on service quality, safety, and fraud prevention across its network. ## Why Work Here - **Career growth**: Extensive L&D programming, continued education, an elite mentorship program, and structured training/development classes. - **Culture & community**: Employee Resource Groups, strong relationship-building culture, and a "world-class collaborative team" that supports paying it forward. - **Locations**: Multiple offices across Austin (HQ), San Antonio, Tampa, Phoenix, Columbus, Guadalajara, and Toronto—offering geographic flexibility and cross-border collaboration. - **Award-winning environment**: Recognized as one of the fastest-growing transportation and technology companies in the US. - **Candidate experience**: Structured interview process with clear recruiting practices (verified via @arrivelogistics.com email domain). - **Employee feedback caveat**: Out of 939 LinkedIn reviews, the overall employer rating is 3.2/5, with compensation at 3.1, culture at 3.2, career opportunities at 2.9, but work-life balance at 2.4. Job seekers should weigh the demanding logistics environment against the growth and development upside. ## Sources 1. [arrivelogistics.com](https://www.arrivelogistics.com/careers/) 2. [arrivelogistics.com](https://www.arrivelogistics.com/) 3. [arrivelogistics.com](https://www.arrivelogistics.com/about/) 4. [jobs.lever.co](https://jobs.lever.co/arrivelogistics) 5. [linkedin.com](https://www.linkedin.com/company/arrive-logistics) ## Other roles at Arrive Logistics - [Associate Benefits Specialist](https://feeny.ai/job/associate-benefits-specialist-arrive-logistics-austin-85eac3en481n) — Austin, TX - [Revenue Accounting Manager](https://feeny.ai/job/revenue-accounting-manager-arrive-logistics-austin-vy2ks3ag8yz4) — Austin, TX - [Director of Infrastructure](https://feeny.ai/job/director-of-infrastructure-arrive-logistics-austin-5922njmkjmpk) — Austin, TX - [Risk Specialist](https://feeny.ai/job/risk-specialist-arrive-logistics-chicago-mve9k44q7vef) — Chicago, IL - [Risk Specialist](https://feeny.ai/job/risk-specialist-arrive-logistics-austin-96nq2r9nxds5) — Austin, TX - [Software Engineer](https://feeny.ai/job/software-engineer-arrive-logistics-chicago-bkhd5v5w2r7x) — Chicago, IL - [Pricing Analyst](https://feeny.ai/job/pricing-analyst-arrive-logistics-guadalajara-b3ga4ss4p4yg) — Guadalajara, Mexico - [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-arrive-logistics-chicago-cs4ekdy7d6jp) — Chicago, IL - [Second Shift Coverage Team Lead](https://feeny.ai/job/second-shift-coverage-team-lead-arrive-logistics-guadalajara-xtwy3yfgdaqe) — Guadalajara, Mexico - [Mexico Carrier Success Representative](https://feeny.ai/job/mexico-carrier-success-representative-arrive-logistics-guadalajara-fk8kjyrahw7p) — Guadalajara, Mexico