---
title: 'Second Shift Mexico Account Associate at Arrive Logistics'
canonical: 'https://feeny.ai/job/second-shift-mexico-account-associate-arrive-logistics-guadalajara-mpsx7m7g2724'
type: 'job'
last_seen: '2026-09-12'
---

# Second Shift Mexico Account Associate at Arrive Logistics

- **Company:** Arrive Logistics
- **Location:** Guadalajara, Mexico
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2025-04-02
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/arrivelogistics/56045ef1-e783-4325-bc63-d47d54b3f32c

## Job description

## Who We Are

Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There’s never been a more exciting time to get on board with our rapidly-growing team in Guadalajara, so read on to learn more and apply today!

Who We Want As a  Second-Shift Mexico Account Associate, you will be responsible for the daily operations of existing and new client accounts brought on by our sales team. You will focus on load building, scheduling appointments, tracking shipments while providing timely updates internally and externally, and closing out loads. You will work on mastering these skills, and work to develop other tasks to continue building your skill set within Mexico Operations. You must be detail and process oriented, customer obsessed, efficient, proactive, solutions driven, and comfortable with effectively performing operational duties independently, as well as working collaboratively across our different departments.

## What You’ll Do

- Obtain pickup and delivery appointments from shippers and consignees within your customer’s network and ensure accurate data entry when building loads.
- Communicate effectively and proactively with Carrier reps and customer contacts when rescheduling pickups, deliveries, and obtaining tracking updates.
- Resolve issues with urgency and escalate complex problems as needed to meet customer needs.
- Understand customer KPIs, review account performance to identify trends, and present ideas for continuous improvement and cost savings.
- Manage load board on a daily basis, which includes detailed data entry in load building and scheduling, tracking, reviewing available loads, and closing out loads to ensure overall execution
- Manage customer TMS systems and keep up to date with tracking updates and in and out times when needed
- Focus on accuracy and timeliness while building loads for our customer account(s)
- Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network while taking into consideration and minimizing transit time from origin to destination
- Deliver effective and timely communication with Carriers directly and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates
- Communicate with customer contacts proactively when a shipment will be delayed
- Obtain pertinent and required information for pre-pickup preparation and communicate with customer contacts proactively
- Prioritize exceptions by working with the Carrier team to provide timely updates to customers
- Receive and review required border documentation needed to cross the US/Mexican border and ensure documents are accurately made
- Be aware of the complemento carta porte (CCP) regulations and carry out the process needed to transit customer goods through Mexico

## Qualifications

- Bachelor's degree in a relevant field of study preferred.
- 2+ of experience in a 3PL or supply chain environment.
- 1+ years of cross-border experience
- Ability to thrive in a fast-paced, high-pressure environment while multitasking.
- Strong collaboration and cross-functional communication skills, both verbal and written.
- Proven demonstration of commitment and work ethic in a school or work setting
- Polished communicator with exceptional interpersonal skills, both verbal & written
- Able to take verbal/written instruction and execute with confidence

The Perks of Working With Us

- Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
- Leave the suit and tie at home; our dress code is casual.
- Enjoy office wide engagement activities, team events, happy hours and more!
- Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
- Start your morning with free coffee!
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Get paid to work with your friends through our Referral Program!

## Your Arrive Experience

Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.

## About Arrive Logistics

## Company Overview
- **One-liner**: Arrive Logistics is a technology-enabled freight brokerage providing multimodal shipping solutions and capacity management for shippers and carriers across North America.
- **Entity Type**: Private (venture/private-equity backed; total funding ~$335M)
- **Headquarters**: Austin, Texas, USA (7701 Metropolis Dr., Building 15, Austin, TX 78744)
- **Founded**: 2014
- **Founders**: Matt Pyatt (CEO & Co-Founder) and Eric Dunigan (President & Co-Founder)

## Core Business
- **Primary industry**: Transportation / Logistics / Supply Chain / Freight Brokerage
- **Target customers**: B2B; enterprise shippers and vetted carriers across North America (1.5M shippers, 500K carriers, 20K brokers in the market)
- **Mission/purpose**: "We Deliver, So You Can" — delivering an unparalleled freight experience through relationships, technology, and a skilled workforce. They describe their model as "Powered by Tech, Delivered by People."

## Products & Services
- **Freight Brokerage / Multimodal Capacity Solutions**: Truckload and other freight shipping services connecting shippers with vetted carriers, including dedicated lanes, open deck solutions, and specialized freight (e.g., Arrive Fresh).
- **Carrier Services**: A carrier portal for shipment tracking, accounting/payment support, and compliance assistance (including safety rating and insurance verification).
- **Market Intelligence & Freight Forecast**: Internal and industry data analysis with monthly market updates and quarterly rate forecasts to help customers navigate the freight market.
- **Technology / Platform**: Proprietary technology suite tailored to shippers and carriers, supporting a "copilot model" that blends automation and human expertise.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Annual revenue reported at ~$810.7M by LinkedIn company data (private company estimate, not independently confirmed); total funding $335M.
- **Notable Investors/Partners**: ATL Partners (led $300M Private Equity round, 2021), Lead Edge Capital (led Series A $10M and Series B $25M).
- **Growth Signals**:
  - North America's 4th-largest truckload brokerage, moving 7,700+ loads daily.
  - ~1,780–2,000 employees across 6 countries and 10+ locations, including Austin, San Antonio, Tampa, Phoenix, Columbus, Guadalajara, and Toronto.
  - 5,500 customers and 10,000 core carriers in its network.
  - Recognized for service excellence by 50+ enterprise shippers in the trailing 36 months.
  - Active hiring: 68 open positions listed at time of research (though job posting trend shows monthly -8.1% and quarterly -11.7%).

## Competitive Advantages
- **Scale and market position**: Top-4 North American truckload brokerage with high daily volume and broad carrier/customer network.
- **Copilot model**: Combines advanced technology with a large, skilled workforce, enabling high-touch service at scale.
- **Market intelligence**: Proprietary data and freight market forecasting gives customers actionable insights and a strategic edge.
- **Talent development**: Strong emphasis on L&D, mentorship, ERGs, and internal mobility—positioning the company to retain and grow its workforce.
- **Relationship-driven reputation**: Focus on customer obsession and long-term carrier/shipper trust, validated by external service awards.

## Strategic Focus
- **Multimodal expansion**: Growing capacity solutions beyond truckload to serve more shipping modes.
- **Technology investment**: Continued development of proprietary tools for shippers and carriers, with a focus on data-driven decision-making.
- **People and talent**: Scaling the workforce while investing in training, mentorship, and development programs.
- **Market intelligence leadership**: Publishing data, forecasts, and market updates to cement its position as a knowledge leader in logistics.
- **Operational excellence**: Relentless focus on service quality, safety, and fraud prevention across its network.

## Why Work Here
- **Career growth**: Extensive L&D programming, continued education, an elite mentorship program, and structured training/development classes.
- **Culture & community**: Employee Resource Groups, strong relationship-building culture, and a "world-class collaborative team" that supports paying it forward.
- **Locations**: Multiple offices across Austin (HQ), San Antonio, Tampa, Phoenix, Columbus, Guadalajara, and Toronto—offering geographic flexibility and cross-border collaboration.
- **Award-winning environment**: Recognized as one of the fastest-growing transportation and technology companies in the US.
- **Candidate experience**: Structured interview process with clear recruiting practices (verified via @arrivelogistics.com email domain).
- **Employee feedback caveat**: Out of 939 LinkedIn reviews, the overall employer rating is 3.2/5, with compensation at 3.1, culture at 3.2, career opportunities at 2.9, but work-life balance at 2.4. Job seekers should weigh the demanding logistics environment against the growth and development upside.

## Sources
1. [arrivelogistics.com](https://www.arrivelogistics.com/careers/)
2. [arrivelogistics.com](https://www.arrivelogistics.com/)
3. [arrivelogistics.com](https://www.arrivelogistics.com/about/)
4. [jobs.lever.co](https://jobs.lever.co/arrivelogistics)
5. [linkedin.com](https://www.linkedin.com/company/arrive-logistics)

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- [Software Engineer](https://feeny.ai/job/software-engineer-arrive-logistics-chicago-bkhd5v5w2r7x) — Chicago, IL
- [Pricing Analyst](https://feeny.ai/job/pricing-analyst-arrive-logistics-guadalajara-b3ga4ss4p4yg) — Guadalajara, Mexico
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- [Mexico Carrier Success Representative](https://feeny.ai/job/mexico-carrier-success-representative-arrive-logistics-guadalajara-fk8kjyrahw7p) — Guadalajara, Mexico