--- title: 'SecOps Engineer I at LivePerson' canonical: 'https://feeny.ai/job/secops-engineer-i-liveperson-bulgaria-sv6eg7b6m86g' type: 'job' last_seen: '2026-09-08' --- # SecOps Engineer I at LivePerson - **Company:** LivePerson - **Location:** Bulgaria - **Work type:** remote - **Posted:** 2026-08-17 - **Last confirmed live:** 2026-09-08 - **Apply:** https://job-boards.greenhouse.io/liveperson/jobs/8105683 ## Job description LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month. You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself. You will: - Provide operational support for SecOps tool alerts, triaging, and maintenance. - Work with the SecOps team and other stakeholders to test and uncover vulnerabilities. - Assist with investigating cybersecurity incidents and investigations. - Monitor email and the ticketing system for security-related issues and follow through until they are resolved. - Troubleshoot problems with tools and infrastructure owned by the SecOps team (on-premise and cloud based). - Provide support to the SecOps team with documentation for SOPs, playbooks, and how to walk throughs. - Stay up to date with adversary tactics, techniques, and procedures (TTPs) and general security related events and news. You should be an expert in: - System security engineering or information security engineering. - Building and maintaining both internal and external systems. - Operating system security for all platforms. - Cloud security, networking technologies, and monitoring tools. What You’ll Do: - Be responsible for all areas involving IT and operations infrastructure to ensure effective performance and data confidentiality, integrity and availability. - Be responsible for documenting, monitoring and reporting on various security related systems and processes to ensure system and data integrity, security and availability. - Evaluate and choose the right tools together with the various team(s) to best suit the company’s needs. - Test, maintain and challenge the chosen solutions to comply with securities best practices. - Work closely with the IT and System teams on hardening and configuration management on cloud and infrastructure tools to align with security and regulatory best practices. - Perform analysis of transactional data, log files and/or other system outputs to identify malicious or anomalous activity. - Be available to work in an on-call rotation. You Have: - Hands-on experience with multi-cloud service environments. - Hands-on experience with GCP, Elastic, OKTA, IDM, AD, JAMF and Windows, Linux, MacOS Operating systems. - Experience with responding to security incidents and log analysis. - At least 3 years experience in IT / System teams in a SAAS /Cloud company. - Experience with establishing procedures, reports, SLA's and escalations. - Ability to work under pressure in dynamic environments. - Excellent interpersonal and effective leadership skills. - Problem-solving skills and ability to work under pressure - Ability to communicate using English (both speaking and writing) Knowledge of Python / Go (big advantage) - Valid CompTia CySA+ Certificate Other Requirements: - Ability to support during US hours - The job requires on-call duty - Excellent interpersonal skills - Strong command of the English language (written and spoken) - Critical thinking skills - Problem solving skills - Attention to detail required - Communications skills necessary (both listening, and speaking) - Ability to prioritize tasks. Why you’ll love working here: Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision without ego. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere in North America. Belonging at LivePerson At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any par of the application or hiring process should inform their recruiting contact upon initial connection. Benefits: - Health: medical, dental, and vision - Time away: 28 vacation days - Development: Generous tuition reimbursement and access to internal professional development resources. - Additional: Food Vouchers. - #LI-Remote Why you’ll love working here: As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. Belonging at LivePerson: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @[liveperson.com](http://liveperson.com/) email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com ## About LivePerson ## Company Overview - **One-liner**: LivePerson provides an enterprise-grade conversational AI platform that orchestrates AI and human agents across digital channels to power customer interactions for leading global brands. - **Entity Type**: Public (Nasdaq: LPSN; also listed on the Tel Aviv Stock Exchange) - **Headquarters**: New York, New York, USA (Chelsea district) - **Founded**: 1995 (incorporated November 1995; service introduced November 1998; IPO April 2000) - **Founders**: Not publicly listed as a single founder on the primary company page; the company was incorporated in Delaware in 1995 by early-stage founders (historical records indicate Robert P. Locascio as a co-founder/former CEO). ## Core Business - **Primary industry/industries**: Conversational AI, Customer Experience (CX) Software, Contact Center Automation, Enterprise SaaS, Generative AI - **Target customers**: B2B, primarily large enterprises (Global Fortune 500 brands across banking, telco, retail, airlines, technology); also mid-market businesses via partners - **Mission or purpose statement**: To empower brands to unlock the power of conversations with the confidence of predictable AI, turning CX from a cost center into a growth engine. ## Products & Services - **Autopilot**: LLM-powered automation that handles customer conversations end-to-end, achieving high containment rates without human intervention. - **Copilot (Assist, Summary, Rewrite)**: LLM-powered agent tools that provide real-time assistance, conversation summarization, and message rewriting to boost agent productivity and quality. - **Conversation Intelligence (Generative Insights, Analytics Studio)**: Unified analytics that turns conversation data into actionable business insights, measuring AI performance, agent effectiveness, and ROI. - **Orchestration & Routing**: Smart routing of conversations between AI agents, human agents, and third-party LLMs, with voice-to-messaging capabilities. - **Engagement Solutions**: Proactive messaging, personalized web/mobile campaigns, and omnichannel engagement. - **Integrations**: Open platform with an extensible API stack (40+ APIs/SDKs), including partnerships with Avaya, Salesforce, Workato (iHub workflows), and brings-your-own-LLM capabilities. ## Market Standing - **Valuation/Market Cap**: As of the most recent public filings (March 2026 10-K), market cap fluctuates; for current live figures, refer to financial markets. Not disclosed here. - **Key Metric**: Public company — Annual Revenue reported in latest 10-K (March 2026 filing). Over 1,000 global enterprise customers (18k+ brands total), powering nearly 1 billion conversational interactions per month. - **Notable Investors/Partners**: Publicly traded on Nasdaq and TASE; customers include 25% of Global Fortune 500 banks, 40% of Fortune 500 telcos, 55% of Fortune 500 retailers, 35% of Fortune 500 airlines, 50% of Fortune 500 tech companies, and 31% of Forbes’ World’s Most Valuable Brands. Key technology partners: Avaya, Salesforce, Workato. Recognized as a Niche Player in the 2025 Gartner Magic Quadrant for Conversational AI Platforms. - **Growth Signals**: Focus on predictable AI deployment with rigorous testing/validation tools; rapid time-to-value; strong regulatory compliance (GDPR, HIPAA, PCI DSS). Headcount of 900+ employees across 7 global locations. ## Competitive Advantages - **Predictable AI for the enterprise:** Focus on a "test, validate, monitor" approach before AI agents reach customers, reducing risk and building trust — a key differentiator for risk-averse large enterprises. - **Open and extensible platform:** Bring-your-own-LLM strategy (“no rip and replace”) allows brands to leverage existing AI investments, making integration lower-risk and less disruptive. - **Deep enterprise heritage:** 30 years in the contact center space, with deep integration into mission-critical customer service operations for the world’s largest brands. - **Security and compliance:** Enterprise-grade data security and scalability, with compliance support for GDPR, HIPAA, and PCI DSS. - **Unique data flywheel:** Handling nearly 1 billion conversational interactions per month provides a uniquely rich dataset to train and improve AI models. ## Strategic Focus - Driving adoption of Generative AI in the contact center (Autopilot and Copilot tooling). - Expanding “conversation orchestration” across voice and digital channels. - Deepening partnerships with system integrators and cloud/platform providers (Avaya, Salesforce). - Building out predictable AI deployment methodology (simulation, testing, monitoring) as a core product differentiator. - Continuing to serve Global 2000 customers across regulated industries (financial services, healthcare, telecom). ## Why Work Here - **Culture:** Described as collaborative, supportive, and team-oriented. Values focus on “building warmth” and advancing human connection. Strong emphasis on diversity, equity, and inclusion via employee resource groups (Live In Color, LP Proud, Women in Tech). - **Work Model:** Hybrid / flexible. Employees can choose to work from office locations, WeWork spaces, or from home, depending on role and location. Global offices in NYC (HQ), Herzliya (Israel), Sofia (Bulgaria), London, Mannheim (Germany), Tokyo, Singapore, Melbourne, and others. - **Engineering & Innovation:** Deeply technical environment working with cutting-edge Generative AI, LLMs, and machine learning. Teams include Engineering, Data Science & ML, Product, and AI research. Emphasis on self-starters who thrive in ambiguity. - **Benefits:** Competitive with top tech companies, including family, financial, time away, mental and physical health benefits. - **Global reach:** Opportunity to work with the world’s biggest brands across multiple continents, in a company that is a recognized market leader in a fast-growing space (conversational AI). ## Sources 1. [liveperson.com](https://www.liveperson.com/) — Company homepage and product overview 2. [liveperson.com/company](https://www.liveperson.com/company/) — Who we are, brand stats, history 3. [careers.liveperson.com](https://careers.liveperson.com/) — Careers portal 4. [liveperson.com/company/careers](https://www.liveperson.com/company/careers/) — Culture, locations, benefits 5. [ir.liveperson.com - 10-K (March 2026)](https://ir.liveperson.com/static-files/af86d309-1605-4823-9e6f-a89552ddad1d) — SEC filing with business overview, financials, and competitive landscape ## Other roles at LivePerson - [Senior Full Stack Software Development Engineer](https://feeny.ai/job/senior-full-stack-software-development-engineer-liveperson-new-york-757f97pgxje0) — New York, NY - [Mgr. SRE](https://feeny.ai/job/mgr-sre-liveperson-bulgaria-bn9mdvqd6w39) — Bulgaria - [NOC Supervisor](https://feeny.ai/job/noc-supervisor-liveperson-sofia-wtzxxy6670a6) — Sofia, Bulgaria - [Technical Support Engineer II](https://feeny.ai/job/technical-support-engineer-ii-liveperson-sofia-k52c999xe3e6) — Sofia, Bulgaria - [Principal Engineer, AI Architect](https://feeny.ai/job/principal-engineer-ai-architect-liveperson-new-york-c1cmp6yed50n) — New York, NY - [Senior Cloud Architect (Network & SRE)](https://feeny.ai/job/senior-cloud-architect-network-sre-liveperson-new-york-xxdh8wynfx5m) — New York, NY - [Senior DevOps Lead](https://feeny.ai/job/senior-devops-lead-liveperson-berlin-jcnpv02pqjkw) — Berlin, Germany - [Senior DevOps Lead](https://feeny.ai/job/senior-devops-lead-liveperson-sofia-sofiya-1dzmnfgq236h) — Sofia Sofiya, Bulgaria - [Senior Full Stack Software Engineer](https://feeny.ai/job/senior-full-stack-software-engineer-liveperson-berlin-wvfe6vmmk82d) — Berlin, Germany - [SDE II](https://feeny.ai/job/sde-ii-liveperson-bulgaria-6b5z12zj3557) — Bulgaria