---
title: 'Senior Account Lead - Client Success at ClearBank'
canonical: 'https://feeny.ai/job/senior-account-lead-client-success-clearbank-london-81aqv4tk2sap'
type: 'job'
last_seen: '2026-10-26'
---

# Senior Account Lead - Client Success at ClearBank

- **Company:** ClearBank
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-10-26
- **Apply:** https://jobs.ashbyhq.com/clearbank/17daf2b4-8562-43f5-b3b0-a847aacf804b

## Job description

## About us

ClearBank was built on the belief that banking infrastructure would no longer slow down progress. Instead, it’s the catalyst that unlocks the potential to innovate. That’s why our clients — financial institutions from fintech’s and crypto platforms, to banks and credit unions — use our API to power their banking infrastructure. But we wouldn’t be ClearBank without our people. They’re what powers our innovative technology and the reason we love what we do every day. We’re a group of spirited people who are never afraid to challenge the norm – becoming stronger, more energised, and that much better when we’re together. It’s our belief in fairness, autonomy and choice that means our people are empowered with the tools to learn, grow, and contribute to ours and our clients’ success. Interested in joining us? Read on or visit our website for more information.

## About you

As a Client Director, you will join our Client Success team and play a crucial role in maintaining and growing a portfolio of some of our largest and high-growth clients. Reporting to the Head of Client Success, you’ll be a part of a fast-growing business that is challenging the market and doing things differently. You'll take ownership of a portfolio of ClearBank's Enterprise grade clients, committing to their success, and relentlessly work to remove barriers to adoption, both within their organisation and cross-functionally within ClearBank. You will be responsible for ensuring the success of our clients and driving revenue growth. And you’ll be joining one of the fastest-growing tech companies in the UK, according to Deloitte Fast 50. You will be:

- Managing and maintaining a portfolio of Enterprise client relationships, ensuring their satisfaction and success with ClearBank's services.
- Delivering a high-quality and positive client experience, building strong relationships and trust with your clients, working towards their strategic goals.
- Achieving clear client retention and revenue growth goals by proactively identifying and capitalising on upselling and cross-selling opportunities, working towards an annual quota.
- Collaborating closely with internal stakeholders, including Sales, Finance, Financial Crime, Legal, Marketing, and Customer Operations teams.
- Representing and being an advocate for your clients within ClearBank, ensuring their needs and requirements are understood and addressed.
- Conducting regular and quality engagement with your clients, maintaining a strong presence and providing ongoing support.
- Managing a regular cadence of communication and conduct business reviews with clients

## What we are looking for

- Previous experience in commercial/sales focused relationship management roles.
- Proven track record of achieving client retention and revenue growth targets through upselling and cross-selling to existing clients.
- Knowledge of the banking industry and financial products is required.
- Strong communication and interpersonal skills, able to effectively engage with clients and internal stakeholders at all levels, including c-suite executives.
- Excellent problem-solving skills, able to identify and overcome barriers to adoption and drive client success.
- Ability to collaborate and work effectively across multiple teams, fostering a culture of teamwork and shared goals.
- Strong organisational skills, able to manage multiple client relationships and prioritise tasks effectively.
- Inquisitive and comfortable asking questions about clients' business goals, ideal state, and pain points.
- Ability to analyse multiple problems, develop and drive solutions.
- Confidence in working in the unknown, taking initiative, and designing processes when they don't yet exist.
- Passion for technology and being part of a fast-growing company.
- Good organisational skills and high attention to detail.
- Proactive and resourceful, able to take ownership and drive results.

A little bit more about us!

ClearBank is Where You Can belong: At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should – how else can we build a happy workforce and be successful as a business. We’re committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they’re given the trust and encouragement to do their very best work. Here are some of the things we’re most proud of:

- 42% of our senior management roles are held by women
- Our enhanced family leave policies
- Launching our partnership with Code First Girls
- Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group

Our hiring process and what you can expect: Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you’re moving forward to the next stage; Screening: You’ll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we’ll get it know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we’ll let you know that too); First Interview: You’ll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we’ll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams. Second Interview: This will be a competency-based interview with one or more members of our team. Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes. Offer: Congratulations! Get ready to transform banking forever!

Our commitment to you as a candidate: We will always try our best to get back to you within seven days of your interview whether you’ve been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get it touch to let you know we need a little more time. We’re unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully. We wish you the best of luck with your application and maybe we’ll be celebrating your new role at ClearBank soon!

## Equal Opportunities

ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration. ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation. As part of the Company’s commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you. In case you have any accessibility requirements you can share that with our Talent Acquisition team prior to your interview stage, if applicable.

The legal bit By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes.

## About ClearBank

## Company Overview
- **One-liner**: ClearBank provides fully regulated, cloud-based banking infrastructure and real-time payment clearing via an API, enabling fintechs, banks, and corporates to offer secure accounts and payment services.
- **Entity Type**: Private (funded – £176m raised in 2022)
- **Headquarters**: London, United Kingdom (also Amsterdam, Netherlands)
- **Founded**: 2016 (launched in 2017)
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Banking infrastructure / Payments / Fintech
- **Target customers**: B2B – fintechs, banks, building societies, credit unions, digital asset platforms, corporates, non-bank financial institutions, and pre-regulated firms
- **Mission / Purpose**: “Provide great technology that unlocks our clients’ potential, ensuring everyone has the freedom to choose the financial services they need.”

## Products & Services
- **Accounts**: Fully regulated, FSCS-protected accounts (up to £85,000) that can be embedded into clients’ propositions via API.
- **Clearing**: Real-time payment clearing connected directly to UK payment schemes (and SEPA Instant in Europe) – 24/7 settlement for fiat and digital assets.
- **Embedded Banking**: Enables non-bank brands to offer banking and payment services under their own name using ClearBank’s licence and infrastructure.
- **Digital Assets**: Dedicated rails for fiat on/off ramp for crypto platforms, with 24/7 settlement and compliance.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metrics**: Total funding of £176m (raised in 2022); over £10 billion in client deposits; 801+ employees; 271+ innovative clients; 13+ million accounts; 167 million annual scheme payments processed.
- **Notable Investors**: Not publicly listed in available sources
- **Growth Signals**:
  - Became Europe’s newest bank – secured a full banking licence in the Netherlands (2024)
  - 4th consecutive year in Deloitte Fast 50 as one of UK’s fastest-growing tech companies
  - Named Top 250 Global Fintech (CNBC, 2023, 2024)
  - Banking Tech of the Year (2024), Technology Partner of the Year (2023, 2024)
  - 259 new starters in 2024; over 40 new clients onboarded
  - Achieved profitability in 2023

## Competitive Advantages
- **Fully regulated bank** (UK PRA/FCA and European Central Bank) – not just a fintech intermediary.
- **Cloud-native API** built from scratch, avoiding legacy system constraints.
- **No customer overlap or competition** – ClearBank does not offer front-end consumer products, serving only as infrastructure provider.
- **FSCS protection** on accounts, a trust differentiator for clients.
- **Global expansion** already executed (UK + Europe) with a scalable model.

## Strategic Focus
- **International growth**: Expand European operations from the Dutch bank, replicating the UK model.
- **Sustainability**: Net Zero 2040 target with a published transition plan.
- **Continuous product innovation**: Enhancing clearing, embedded banking, and digital asset services.
- **Responsible growth**: Balancing investment in technology, people, and compliance with long-term stability.

## Why Work Here
- **Culture**: Emphasises trust, empowerment, and bold decision-making. Employee value proposition: “Where You Can” – you can make things happen.
- **Diversity & Inclusion**: Committed to Women in Finance Charter; active DE&I group “Dimensions”.
- **Work model**: Hybrid/office options with a “Remote only” filter on careers page; main offices in London and Amsterdam.
- **Perks & environment**: Fast-growing tech-driven bank with top industry awards; opportunity to shape the future of payments.

## Sources
1. [clear.bank – Homepage](https://clear.bank/)
2. [clear.bank – Careers](https://clear.bank/join-clearbank/careers)
3. [clear.bank – Our Company](https://clear.bank/our-company)
4. [clear.bank – Press Kit](https://clear.bank/press-kit)
5. [ClearBank Annual Report 2024 (PDF)](https://clear.bank/uploads/assets/ClearBank-Annual-Report-2024.pdf)

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