---
title: 'Senior Account Manager - API Platform at NexHealth'
canonical: 'https://feeny.ai/job/senior-account-manager-api-platform-nexhealth-united-states-xn0q9pg25nr5'
type: 'job'
last_seen: '2026-09-08'
---

# Senior Account Manager - API Platform at NexHealth

- **Company:** NexHealth
- **Location:** United States
- **Compensation:** $150k–$200k
- **Posted:** 2026-06-18
- **Last confirmed live:** 2026-09-08
- **Apply:** https://www.nexhealth.com/careers/open-positions?gh_jid=6093803004

## Job description

## About NexHealth

Our healthcare system remains frustratingly analog. When you live in a world of one-tap car rides, instant meal delivery, and unlimited streaming, why do you still have to call to schedule a doctor’s appointment and fill out a clipboard in the waiting room?

NexHealth’s mission is to accelerate innovation in healthcare by connecting patients, providers, and developers. We’re building the infrastructure layer for modern healthcare, connecting thousands of fragmented, on-premise, and closed EHR systems into a single, modern platform that powers software, APIs, payments, and patient experiences across the ecosystem.

- Founded: 2017
- Headquarters: San Francisco, CA
- Funding: $177M Series C
- Employees: 200+
- Trusted by tens of thousands of providers and hundreds of health-tech developers — forging the infrastructure layer that modern healthcare needs

## About the Role

The Synchronizer API is the strategic core of NexHealth. Hundreds of health-tech companies, from innovative venture-backed AI startups to established healthcare enterprises, are in production on it today. The foundational work is done. What determines the revenue trajectory from here is how deeply those companies expand.

This role owns that problem. The Senior Account Manager is the primary commercial and technical relationship for the existing customer base. The mandate is straightforward: understand what each customer is building, identify where they can go further with the API, and drive the expansion that follows. This is not a support function. It is a revenue role.

The customers you will manage span a broad spectrum of healthcare technology, including Voice AI platforms, Revenue Cycle Management tools, patient engagement products, dental and medical practice intelligence software, and practice automation companies. The common thread is that they are all building on NexHealth infrastructure, and the depth of that relationship is largely untapped.

## What You'll Do

- Own revenue expansion for the existing customer base. Your primary metric is net revenue retention. You are accountable for growing the book, not just protecting it.
- Drive multi-location growth. The largest expansion lever in the business is moving customers from one or two locations to ten, fifty, or more. You understand each customer's footprint, their growth trajectory, and the conversation that closes the next tier.
- Identify and close upsell and cross-sell opportunities. Customers using one part of the API are often a fit for more. You know the product well enough to recognize the gap and make the case.
- Serve as the primary technical relationship for your accounts. You are the person customers call when something is not working, when they are planning a new integration, or when they want to understand what is possible. You do not replace engineering support, but you own the relationship that makes it productive.
- Surface expansion-blocking issues and resolve them. Churn starts before it shows up in the data. You identify accounts where usage has plateaued, engagement has dropped, or a technical blocker is preventing growth, and you act before it becomes a loss.
- Manage a named account portfolio. You own a defined set of active customers. You know their integration depth, their business model, their growth plans, and the decision-makers on their team.
- Run regular business reviews. Structured check-ins that cover usage trends, expansion opportunities, and roadmap alignment. These are revenue conversations with a technical backbone.
- Build and execute expansion plans by account. For each account, you maintain a view of current ARR, potential ARR, and the specific actions required to close the gap.
- Work closely with Engineering and Solutions Engineering on complex technical questions. When a customer needs architectural guidance, you facilitate it. You stay in the commercial driver's seat.
- Coordinate handoffs with the sales team. When an existing customer has a need that looks like a new logo opportunity (a subsidiary, a new product line, a partnership), you connect the right people.
- Keep the CRM current and the forecast accurate. Expansion pipeline, renewal risk, and account health are tracked and reported. The business makes investment decisions based on what you report.

## How You'll Work

- You are the continuity in the customer relationship. Sales closes the initial deal. You own everything after that, including the next three.
- You operate at the intersection of commercial and technical. You are not an engineer, but you are fluent enough to have a real conversation about an API integration, a webhook architecture, or a production issue. You know when to bring in deeper technical resources and how to translate between them and the customer.
- You work proactively, not reactively. Expansion does not happen because customers ask for it. It happens because you identified the opportunity, built the case, and ran the conversation.
- You build, not just manage. The playbook for technical account management in this business does not fully exist yet. You will help define what good looks like.

## What You'll Bring

- 4+ years in an account management, customer success, or solutions engineering role at a SaaS or API-first company, with demonstrated ownership of expansion revenue.
- A track record of growing accounts, not just renewing them. You have a clear understanding of what drove NRR in your prior roles and how you contributed to it.
- Technical fluency with APIs and developer workflows. You do not need to write production code, but you need to understand how customers integrate, where integrations break, and what good looks like.
- Experience navigating multi-stakeholder accounts. In health-tech, the economic buyer, the technical owner, and the day-to-day user are rarely the same person.
- Commercial orientation. You are not in this role to manage relationships. You are in it to grow them.
- CRM discipline and comfort with data. You track your book rigorously and you can build a credible expansion forecast.

Bonus Points For

- Prior experience in health-tech, developer tools, or API platforms.
- Familiarity with EHR/PMS systems, clinical workflows, or Revenue Cycle Management.
- Experience in a customer-facing role at a company building its GTM function.

## Compensation

Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just the base salary component of NexHealth’s total compensation package for employees. Other benefits may include stock options, an unlimited paid time off policy, and up to 100% coverage on medical, vision and dental insurance.

NexHealth Compensation Range $150,000—$200,000 USD

## Benefits

- Full Medical, Dental, and Vision (up to 100% covered)
- 401K and commuter benefits
- Flexible PTO
- High-impact work that directly improves the healthcare experience for millions

## Our Values

- Solve the customer’s problems, not yours When making decisions, think from the perspective of the customer. It’s easy to make decisions that make our lives simpler, but not the customers.
- Do the things others are not willing to do As a Nexer, always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace.
- Take ownership Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses.
- Say what’s on your mind, with positive intent Be direct, proactive, transparent, and frequent in your communication.
- Default trust As a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster.
- Think in first principles We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask “why” to validate our assumptions.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We provide reasonable accommodation for individuals with disabilities to participate in the application or interview process. Contact talent@nexhealth.com to request assistance.

## About NexHealth

## Company Overview
- **One-liner**: NexHealth provides a unified platform for scheduling, patient communications, digital forms, payments, and insurance verification that integrates directly with health record systems to automate front‑office tasks for medical and dental practices.
- **Entity Type**: Private (Series C, valued at $1B as of 2022)
- **Headquarters**: San Francisco, California, USA (with an additional office in Draper, Utah)
- **Founded**: 2017
- **Founders**: Alamin Uddin and Waleed Asif

## Core Business
- **Primary industry**: Healthcare technology (healthtech) – patient experience platform and EHR integration middleware.
- **Target customers**: B2B – medical and dental practices of all sizes (SMB to enterprise DSOs like The Smilist), as well as developers who need a single API to connect to multiple health record systems.
- **Mission/purpose**: “Accelerate innovation in healthcare” by connecting patients, doctors, and developers.

## Products & Services
- **Scheduling**: Online booking that syncs in real time with the practice’s health record system; automatic cancellation fill.
- **Communications**: Unified inbox for messages, reminders, recalls, and payment requests.
- **Forms**: Digital intake forms sent automatically and completed before the patient arrives; includes insurance verification.
- **Payments**: Terminals and digital payments that sync to the practice’s ledger.
- **Verification**: Eligibility confirmed automatically before appointments.
- **API / Platform**: Developers can use NexHealth’s API to integrate health records into their applications, eliminating the need to build separate integrations with dozens of EHR vendors.

## Market Standing
- **Valuation**: $1 billion (as of the $125M Series C raise in 2022) [nexhealth.com](https://www.nexhealth.com/culture)
- **Total Funding**: $177.36M raised to date [cbinsights.com](https://www.cbinsights.com/company/nexhealth)
- **Key Metric**: 10,000+ medical and dental practices run on NexHealth [nexhealth.com](https://www.nexhealth.com/)
- **Notable Investors/Partners**: Not publicly disclosed in available sources (the $125M Series C round lead investors were not named in the provided materials).
- **Growth Signals**: 
  - Grew from 5 to ~300 employees between 2020 and 2022 [nexhealth.com](https://www.nexhealth.com/culture)
  - Revenue and customer base doubling year‑over‑year
  - Hiring “hundreds of people” in the coming year [nexhealth.com](https://www.nexhealth.com/careers)
  - Signed enterprise customer The Smilist (50+ locations) [nexhealth.com](https://www.nexhealth.com/culture)

## Competitive Advantages
- **Deep EHR integration**: NexHealth connects directly to health record systems and syncs in real time, eliminating manual workarounds and reconciliation.
- **No long‑term contracts**: Monthly, flexible plans – a differentiator against legacy platforms that lock practices into annual contracts.
- **Speed of support**: “Get support in seconds, not hours” – average response time under 2 minutes, with no phone trees or hand‑offs [nexhealth.com](https://www.nexhealth.com/).
- **Platform approach**: A single API that abstracts away the complexity of multiple EHRs, making NexHealth a “protocol” for moving healthcare data.

## Strategic Focus
- **Scale the platform**: Expand total addressable market (TAM) by serving larger enterprise organizations and moving beyond dental into broader medical specialties.
- **Build the “protocol”**: Long‑term vision to become the standard layer for moving healthcare data between any two points (e.g., from a lab in Germany to a hospital in the US) [nexhealth.com](https://www.nexhealth.com/culture).
- **Customer growth**: Keep existing customers “insanely happy” while rapidly acquiring new practices.
- **Talent density**: Continue hiring high‑performance individuals who can operate 2‑3× faster and with higher quality than industry norms.

## Why Work Here
- **Culture**: Mission‑driven, high‑performance environment (“Nexers” are expected to be fast, high‑quality, and growth‑minded). The company surveys employees twice a year to evolve the culture.
- **Remote/hybrid**: Offices in San Francisco and Draper, UT, with remote teams across the US, South America, and Europe. Flexible mindset on location.
- **Growth opportunities**: “Up‑level quickly” – employees are encouraged to redefine their roles to solve the most pressing customer problems. The company is growing fast, offering rapid career advancement.
- **Long‑term focus**: Aspirations measured in decades; small, fast‑paced teams with autonomy. High performers are retained long‑term (>6 years), low performers exit quickly (<6 months).
- **Perks**: Not explicitly listed, but the culture emphasizes learning & development, work/life blend, and ownership.

## Sources
1. [nexhealth.com – Careers page](https://www.nexhealth.com/careers)
2. [nexhealth.com – Homepage](https://www.nexhealth.com/)
3. [nexhealth.com – Culture/About page](https://www.nexhealth.com/culture)
4. [cbinsights.com – Company profile](https://www.cbinsights.com/company/nexhealth)

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