--- title: 'Senior Account Manager-Customer Success at Vetcove' canonical: 'https://feeny.ai/job/senior-account-manager-customer-success-vetcove-remote-ympqevtjbkkm' type: 'job' last_seen: '2026-11-02' --- # Senior Account Manager-Customer Success at Vetcove - **Company:** Vetcove - **Location:** Remote - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-26 - **Last confirmed live:** 2026-11-02 - **Apply:** https://jobs.ashbyhq.com/vetcove/c83d53fa-9c48-46e3-b99d-23687120827c ## Job description Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year. We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care. ## About the Position As a Senior Account Manager on Vetcove’s B2B accounts team, you’ll own relationships with one or more of our largest brand partners. These are leading animal health pharmaceutical, nutraceutical, diagnostic laboratory and prescription diet companies that keep our furry (and scaly) friends at peak health. They rely on Vetcove for a seamless, technology-enabled supply chain that gets America’s veterinarians the products they need to treat their patients. Our partners also advertise and run campaigns on Vetcove, using our ecommerce technology, cash back campaigns, real-time loyalty measurement, visual analytics and sales enablement tools. You’ll be their main point of contact and make sure they get the most out of all of it. You’ll get to know each partner’s product portfolio and competitive position. Then you’ll work with our Data Scientists to shape campaign strategy, report on results and recommend what to do next. You’ll also train new stakeholders inside these large organizations and introduce partners to our newest tools, so the relationship grows deeper and opens new opportunities over time. ## What you’ll do - Act as the main point of contact for your partners’ day-to-day communication and account oversight - Leverage data to build strategic media plans and proposals - Project manage strategy implementation and campaign execution so every requirement and deadline is met - Generate and analyze campaign reporting, and turn it into clear insights and recommendations that improve performance - Lead business reviews and strategic check-ins virtually and on-site, to show the value partners get from Vetcove - Build clear, compelling presentations that show results and recommendations - Set meeting agendas, send follow-ups with next steps, and keep internal and external stakeholders on track - Onboard new partners, train new and existing stakeholders on best practices, and address gaps before they become problems - Gather partner feedback and share it with our product team - Build long-term relationships so partners see Vetcove as a key part of their strategy You should have - Bachelors Degree - 7+ years of account management experience - Experience creating client-facing reports and business reviews with actionable insights - A talent for building concise, well-designed decks - Strong analytical skills and comfort working with campaign data - Exceptional writing, speaking and presentation skills - Experience gathering and documenting client requirements and communicating them to internal teams - A highly organized, proactive approach and excellent process management - A desire to learn and help define an emerging function at a fast-growing startup ## Benefits (Full Time Roles) - 100% remote within the USA - Medical, Dental, and Vision Insurance - Automatic 401k contribution - Employee referral program - At home office set up - Bi-annual company retreats - Open vacation policy - Equity - Monthly team events The typical base pay range for this role across the U.S. is: $115,000/year - $160,000/year + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives. In addition to base compensation, Vetcove offers a comprehensive benefits package. Please refer to the “Benefits (Full Time Roles)” section above for more details. To apply, please submit your application through Vetcove’s Careers Page. The application deadline is December 1st, 2026. Please note we are unable to sponsor work visas at this time. Attention all job seekers! We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know: - Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you’re interested in. Stay on the lookout! - Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don’t let scammers catch you off guard! - It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself! - Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure! - If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone. We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! Employment is contingent upon successful completion of a background check. Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. ## About Vetcove ## Company Overview - **One-liner**: Vetcove operates an e-commerce and mobile platform that powers the animal health supply chain, enabling veterinary hospitals to compare, purchase, and manage supplies from hundreds of vendors in a single place. - **Entity Type**: Private (venture-backed, Series A1) - **Headquarters**: Miami, FL, USA [pitchbook.com] - **Founded**: 2015 [pitchbook.com] [ycombinator.com] - **Founders**: Alex Kates (CEO) and Mitchell Kates (Tech) [ycombinator.com] ## Core Business - **Primary industry**: Veterinary healthcare supply chain technology / Business/Productivity Software [pitchbook.com] - **Target customers**: B2B – veterinary hospitals (general practice, emergency & specialty clinics), nonprofits (SPCAs, zoos, aquariums), and veterinary consolidators across all 50 US states [builtin.com] [ycombinator.com] - **Mission or purpose statement**: “Provide veterinary hospitals and nonprofits with technology that helps them succeed through our eCommerce and mobile platforms” and help veterinary staff “spend more time helping patients, and less time shopping and comparing across vendors” [builtin.com] ## Products & Services - **Vetcove eCommerce Platform**: SaaS e-commerce platform that aggregates product catalogs from multiple veterinary suppliers, offers real-time price comparison, order management, and inventory visibility. [pitchbook.com] [builtin.com] - **Vetcove Mobile App**: Mobile platform that extends the same purchasing and supply chain capabilities to veterinary professionals on the go. [builtin.com] - **Pharmacy / Prescription Delivery**: Facilitates delivery of medications directly to pet parents, integrating the retail pharmacy workflow. [pitchbook.com] [builtin.com] ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: Total funding – $153M raised to date [pitchbook.com]; latest deal – $50M Series A1 (December 2021) [pitchbook.com]. - **Notable Investors/Partners**: Y Combinator (batch S16), plus 18 total investors (undisclosed names) [pitchbook.com] [ycombinator.com]. - **Growth Signals**: - Community of **17,000+** veterinary hospitals (Built In) or **23,000+** (Y Combinator) across the US [builtin.com] [ycombinator.com] - Headcount of **121 employees** as of 2026 [pitchbook.com], up from ~83 earlier (50%+ growth) [ycombinator.com] - Remote-first company with active hiring across engineering, customer success, finance, and AI [jobs.ashbyhq.com] [builtin.com] ## Competitive Advantages - **Network effects**: As more hospitals join, the platform becomes more attractive to suppliers, creating a two-sided marketplace moat. - **Supplier aggregation**: Replaces the fragmented, manual process of calling/emailing dozens of distributors with a single, transparent purchasing experience. - **Deep integration**: Works with practice management systems (PIMS) and offers API/SaaS tools that embed purchasing into existing hospital workflows. - **Direct-to-consumer pharmacy**: Bridges the gap between veterinary prescription and patient delivery, adding a revenue stream and retention lever. ## Strategic Focus - **Expand hospital reach**: Continue onboarding the remaining veterinary hospitals in the US and deepen penetration with existing accounts. - **Pharmacy and telehealth enablement**: Scale the medication delivery service and explore tools to support telemedicine prescription management. - **AI-driven supply chain intelligence**: Investment in AI features (e.g., product recommendations, automated reordering, inventory forecasting) as evidenced by the “AI Integrations Staff Engineer” role [builtin.com]. - **International expansion**: Not explicitly stated, but the infrastructure is positioned for multi-country rollouts. ## Why Work Here - **Culture & Remote Policy**: Fully remote (US-based) with a pet-friendly office in Miami for optional collaboration. Promotes work-life balance and flexibility. [builtin.com] [ycombinator.com] - **Perks & Benefits**: - Home-office stipend for remote employees [builtin.com] - Company equity and performance bonuses [builtin.com] - Generous parental leave, health insurance, dental, FSA [builtin.com] - Pet-friendly environment (employees can bring pets to work or have a pet-friendly culture) [builtin.com] - **Engineering Culture**: Uses React Native for mobile, invests in AI/ML. Emphasizes transparency, humility, and “disrupting with purpose” [builtin.com]. Opportunities to work across full stack, AI, and product ops. - **Growth & Training**: Promotes from within, offers job training + conferences, and provides lunch-and-learn sessions [builtin.com]. ## Sources 1. [pitchbook.com](https://pitchbook.com/profiles/company/129759-76) 2. [builtin.com](https://builtin.com/company/vetcove) 3. [ycombinator.com](https://www.ycombinator.com/companies/vetcove/jobs) 4. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/Vetcove) ## Other roles at Vetcove - [Chief of Staff](https://feeny.ai/job/chief-of-staff-vetcove-remote-fzqpxze7qa13) - [Head of Enterprise Business Development](https://feeny.ai/job/head-of-enterprise-business-development-vetcove-remote-1bvtejg3ed13) - [Senior Operations Manager](https://feeny.ai/job/senior-operations-manager-vetcove-remote-zfqzxa9gfq3z) - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-vetcove-remote-q08kfgpm32ps) - [Associate Product Manager](https://feeny.ai/job/associate-product-manager-vetcove-remote-68j18v2sv0nb) - [Senior Customer & Content Marketing Manager](https://feeny.ai/job/senior-customer-content-marketing-manager-vetcove-remote-xgnah2zbm738) - [Veterinary Project Manager](https://feeny.ai/job/veterinary-project-manager-vetcove-remote-y5zz9bjv7az6) - [Vet Clinic Support Associate](https://feeny.ai/job/vet-clinic-support-associate-vetcove-remote-67635pwbrzm6) - [Vet Clinic Implementation Associate](https://feeny.ai/job/vet-clinic-implementation-associate-vetcove-remote-qadnccc78q3g) - [Head of Finance](https://feeny.ai/job/head-of-finance-vetcove-remote-446gbq1m572c)