---
title: 'Senior Account Manager at Digible'
canonical: 'https://feeny.ai/job/senior-account-manager-digible-remote-zhva67zzttjg'
type: 'job'
last_seen: '2026-09-25'
---

# Senior Account Manager at Digible

- **Company:** Digible
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-09-25
- **Last confirmed live:** 2026-09-25
- **Apply:** https://job-boards.greenhouse.io/digible/jobs/6208273004

## Job description

Company Overview:

Privately owned and operated, Digible was founded in 2017 with a mission to bring sophisticated digital marketing solutions to the multifamily industry. We offer a comprehensive suite of digital services as well as a predictive analytics platform, Fiona, that is the first of its kind.

At Digible, Inc. we love to celebrate our diverse group of hardworking employees – and it shows. We pride ourselves on our collaborative, transparent, and authentic culture. These values are pervasive throughout every step of a Digible employee's journey. Starting with our interviews and continuing through our weekly All Hands Transparency Round-up, values are at the heart of working at Digible.

We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us and find out what the best work of your career could look like here at Digible.

Digible Core Values:

- Authenticity - The commitment to be steadfast and genuine with our actions and communication toward everyone we touch.
- Curiosity - The belief that a deep and fundamental curiosity (the "why") in our work is vital to company innovation and evolution.
- Focus - The collective will to remain completely devoted and ultimately accountable to our deliverables.
- Humility - The recognition and daily practice that "we" is always greater than "I".
- Happiness - The decision to prioritize passion and love for what we do above everything else.

The Role:

Digible is looking for a Senior Account Manager to join our team!

Our Client Services department is responsible for cultivating extraordinary relationships with our clients, making strategic recommendations that demonstrate a deep understanding of client goals, and ensuring digital campaigns and products are meeting and exceeding expectations.

The Senior Account Manager joining this team will be directly responsible for managing the agency's most strategically complex client relationships, characterized by higher MRR/ARR and requiring senior-level strategic guidance, cross-functional coordination, and proactive account leadership. The Senior Account Manager will own the strategic direction and performance of all digital aspects of their clients' campaigns, including all Digible’s Paid and Organic service offerings.

The Senior Account Manager will also act as a product expert for Digible’s tech platform, Fiona, serving as a resource for adoption, feedback, and strategic integration. The Senior Account Manager has in-depth digital knowledge, exceptional communication and leadership skills and thrives in a fast paced, collaborative environment.

You’ll love this job if you:

- Love talking to clients, building relationships and finding ways to proactively provide value
- Serve as the internal expert on your clients. Ask thoughtful, inquisitive questions to deepen your understanding of each client’s business, goals, challenges, and priorities.
- Are energized by developing others — you find real satisfaction in watching an AM you’ve coached level up
- Want to own client strategy, not just execute it — you think in terms of long-term portfolio health and expansion
- Are ready to lead department initiatives end-to-end, not just contribute to someone else’s
- Can balance a full client book with big-picture departmental thinking — and make both look easy
- Thrive on presenting to clients — QBOs, market analyses, strategic recommendations — you command the room
- Have a point of view on the industry and want to shape how Digible shows up as a thought leader
- Have an appetite for process improvement — you spot inefficiency and fix it, you don’t just flag it
- Naturally think “we” — and know that means developing the people around you, not just doing great solo work

What you’ll do:

Client Strategy, Retention & Expansion

- Serve as the primary strategic point of contact for a portfolio of 5–8 clients or one Enterprise Account spanning 110-130 properties, owning the health and direction of each relationship
- Lead Quarterly Business Outlooks (QBOs) — delivering in-depth market and portfolio analyses live to clients each quarter, paired with clear, data-backed expansion recommendations.
- Own both retention and expansion across the portfolio, proactively aligning solutions to client goals to drive measurable revenue growth.
- Oversee advanced, cross-channel digital marketing strategy spanning Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Reputation Management, Email, and Native.
- Utilize Account Coordinators to execute all level 1 tasks
- Sustain a monthly retention rate of 96%+ and a client response time under 5 hours.

Department Leadership & Initiatives

- Lead departmental initiatives end-to-end, scoping the work, setting milestones, driving accountability, and owning the outcome.
- Identify and implement the latest technology (AI) to drive process improvements that strengthen scalability and efficiency across the team, turning lessons from individual accounts into reusable practices where appropriate.
- Contribute to company-level initiatives that fuel long-term departmental and business growth.
- Develop case studies and success stories that reinforce client investment and elevate Digible's market presence.

People Development & Mentorship

- Provide structured mentorship to Account Managers and Coordinators through regular check-ins, feedback on reporting interpretation and coaching next-level readiness
- Set and reinforce best practices across the team, acting as a standard-setter who makes successful approaches reusable rather than simply a top individual performer.

Product & Platform

- Support product demos and client onboarding to drive effective platform adoption and gather actionable user feedback
- Partner with Product and Development teams to translate client needs and usage patterns into feature enhancements and platform improvements
- Surface and help troubleshoot platform issues and bugs, ensuring client-impacting concerns are communicated and resolved effectively
- Provide input on product functionality, user experience, and UI improvements based on client feedback and real-world usage

Your Success Will Be Measured By:

- Retention % on assigned portfolio ≥96%
- CSAT ≥85
- Response time SLA: <5 hours
- Report accuracy: 100%
- QBO completion: 100% of assigned clients, quarterly
- Expansion recommendations delivered per quarter: ≥1
- % of expansion recommendations adopted
- % YoY revenue growth by client
- Mentorship: ≥2 AMs/Coordinators

While this job description outlines the core expectations of the role, it’s not a full list of everything you’ll do at Digible. We believe in leaning in — hitting your key goals, sharing insights, and finding new ways to elevate performance, process, and client success.

You should have:

- 6+ years in a client-facing role, with a proven track record of managing high-volume portfolios
- 5+ years of digital marketing experience including paid search, paid social, display, and geofencing
- Experience Working in a fast paced agency environment
- Proven success in delivering measurable growth for client portfolios
- Strong leadership and mentorship skills
- Demonstrated success leading Quarterly Business Reviews or equivalent executive-level client presentations
- Experience leading projects or initiatives from initiation through completion — not just contributing to them
- Strong leadership and mentorship skills — you’ve developed others and can point to their growth
- Multifamily, Senior Living, or Student Housing experience is a plus

Pay, perks and such:

- Annual Salary: $87k - $100K
- Discretionary Bonus
- 4-Day Work Week (32 Hour Work Week)
- WFA (work from anywhere)
- We offer 3 weeks of PTO as well as Sick leave, and Bereavement
- We offer 11 paid holidays
- 401(k) + Match
- 75% employer paid health benefits (Medical, Dental, and Vision)
- We offer $75/ month reimbursement for Physical Wellness
- We offer $75/ month reimbursement for Mental Wellness
- $1000/year travel fund for employees who have been with Digible 3+ years
- Dog-Friendly Office
- Paid Parental Leave
- Monthly Social Events
- Weekly Lunches and Snacks for in-office employees

HEADS UP! We believe in transparency throughout our hiring process. To help us ensure a great fit, we'll ask you to share a few professional references during the hiring process who can speak to your experience and skills. It’s all part of our commitment to open, honest communication and our core values: Focus, Authenticity, Humility, Curiosity, and Happiness.

## About Digible

## Company Overview
- **One-liner**: Digible is a digital marketing agency and technology provider that delivers AI-powered data solutions, paid media, and SEO specifically for the multifamily apartment industry.
- **Entity Type**: Private (Seed stage; $250K raised)
- **Headquarters**: Englewood, Colorado, United States
- **Founded**: 2017
- **Founders**: Reid Wicoff (CEO) and Nicole Staley (Co-Founder)

## Core Business
- **Primary industry/industries**: Digital marketing services & advertising technology for multifamily real estate (apartment communities).
- **Target customers**: B2B – property management companies, apartment owners, and operators of multifamily properties.
- **Mission or purpose statement**: “Establish the most extensive presence in multifamily marketing with the aim of cultivating a more cooperative, happier, and forward-thinking industry outlook.” [digible.com](https://digible.com/)

## Products & Services
- **Fiona (Predictive Analytics Platform)**: Includes Fiona Budget & Media Mix Planner, Fiona Fair Housing Compliance, FionaCalls (call analytics), and Fiona Google Business AI Posts – all built to optimize ad spend, ensure compliance, and automate local listings. [digible.com](https://digible.com/)
- **Paid Media (Search & Social)**: Full-service SEM, geofencing, and social advertising tailored to apartment leasing.
- **Organic Media**: SEO services for multifamily websites and Google Business Profiles.
- **Data & Analytics**: Campaign reporting, competitive insights, and operational trend analysis.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Annual Revenue of **$14.3M** (estimated) and **$250K total seed funding** (led by Axion Multifamily Realty Advisors, April 2018). [linkedin.com](https://www.linkedin.com/company/digibleinc)
- **Notable Investors/Partners**: Axion Multifamily Realty Advisors (seed); Google Premier Partner; Meta Business Partner; 100% of SEO & Paid Media teams are GA4 certified. [digible.com](https://digible.com/)
- **Growth Signals**: 
  - 134 employees (monthly headcount growth of +1.3%)
  - Trusted by **5,995+ properties** and **140+ management companies**
  - Operating in **575+ cities**
  - 5,000+ campaigns prepared
  - 137% retention rate (client retention). [digible.com](https://digible.com/)

## Competitive Advantages
- **Vertical specialization**: Exclusive focus on multifamily, enabling deep industry expertise and tailored technology.
- **AI-first technology**: The proprietary Fiona platform uses AI to automate compliance, budget planning, and local listing management – a differentiator from generic ad agencies.
- **No long-term contracts, no onboarding fees, no budget minimums** – flexible client engagement.
- **Award-winning culture**: Named a top workplace in Colorado; 4-day work week (32 hours, Monday–Thursday) is a key recruiting draw.

## Strategic Focus
- **Expand Fiona capabilities**: Continue building AI-powered tools for budgeting, compliance, and call analytics.
- **Deepen market penetration**: Grow property count beyond 5,995 and expand into new U.S. cities and international markets (currently operates in 5 countries).
- **Talent acquisition**: Hiring for roles like Senior Software Engineer, Engineering Manager, and Account Executive to scale the platform and client services. [builtin.com](https://builtin.com/company/digible)

## Why Work Here
- **Culture**: Collaborative, transparent, and authentic – described as “a motley crew of energetic industry professionals.” Emphasis on lifelong learning and advocacy via an employee success program. [digible.com](https://digible.com/why-digible/digible-careers/)
- **Remote/hybrid policy**: Work-from-anywhere (WFA) policy; teammates across 25 U.S. states; physical office in Englewood, CO for local employees (dog-friendly, free lunch & snacks). Hybrid workspace with flexible on-site time.
- **Perks & benefits**:
  - 4-day work week (32 hours, every Friday off)
  - Medical, dental, vision insurance
  - 401K match
  - Paid parental leave
  - Generous PTO and sick leave
  - Learning & development funds per department
  - Reimbursement for physical & mental wellness (e.g., gym, Calm app)
  - Free lunches, monthly social outings
  - Dog-friendly office. [digible.com](https://digible.com/why-digible/digible-careers/)
- **Engineering culture**: ~18 product + tech employees; uses modern technologies to build Fiona; Senior Software Engineer roles are remote/hybrid. [builtin.com](https://builtin.com/company/digible)

## Sources
1. [digible.com](https://digible.com/)
2. [digible.com – Careers](https://digible.com/why-digible/digible-careers/)
3. [digible.com – Current Openings](https://digible.com/why-digible/current-openings/)
4. [builtin.com – Digible](https://builtin.com/company/digible)
5. [linkedin.com – Digible, Inc](https://www.linkedin.com/company/digibleinc)

## Other roles at Digible

- [SEO Strategist](https://feeny.ai/job/seo-strategist-digible-remote-80pf0yjedm0z)
- [Senior Product Manager](https://feeny.ai/job/senior-product-manager-digible-remote-yj2rgwv9a2dp)
- [Senior Analytics Engineer](https://feeny.ai/job/senior-analytics-engineer-digible-remote-97b3j92atj1x)
- [Insights & Analytics Strategist](https://feeny.ai/job/insights-analytics-strategist-digible-remote-ajqr9ygc8yx1)
- [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-digible-remote-1mmq3bnc2paw)
- [Account Executive - Digital Marketing](https://feeny.ai/job/account-executive-digital-marketing-digible-remote-bp2bvtwrc7jk)
- [Senior Account Manager](https://feeny.ai/job/senior-account-manager-oxylabs-vilnius-3w3thbjp80fy) — Vilnius, Lithuania
- [Senior Account Manager](https://feeny.ai/job/senior-account-manager-oliver-agency-istanbul-atq7j5acwwqb) — Istanbul, Turkey
- [Senior Account Manager](https://feeny.ai/job/senior-account-manager-caseware-maidstone-debe3tj71za3) — Maidstone, United Kingdom
- [Senior Account Manager](https://feeny.ai/job/senior-account-manager-vml-new-york-new-york-3jfajfbppfvx) — New York New York, United States