---
title: 'Senior Account Manager, Fulfillment at Flexport'
canonical: 'https://feeny.ai/job/senior-account-manager-fulfillment-flexport-atlanta-0cgbxs060p45'
type: 'job'
last_seen: '2026-09-23'
---

# Senior Account Manager, Fulfillment at Flexport

- **Company:** Flexport
- **Location:** Atlanta, GA / Chicago, IL / Dallas, TX / Phillipsburg / San Bernardino, CA
- **Compensation:** $84k–$105k
- **Posted:** 2026-09-22
- **Last confirmed live:** 2026-09-23
- **Apply:** https://job-boards.greenhouse.io/flexport/jobs/8213809

## Job description

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity:

We are seeking a seasoned and proactive Senior Account Manager, Fulfillment to join Flexport’s dynamic team. This senior role is pivotal to our mission of ensuring merchant success and driving sustainable growth in our fulfillment services. As a Fulfillment Account Manager, you will act as a trusted liaison between our merchants and all internal Flexport teams, ensuring seamless communication, strategic alignment, and operational excellence. Your primary responsibility is to support merchant retention and satisfaction, working collaboratively across departments to build and implement strategies that drive value for our clients and strengthen long-term relationships. This position requires both high-level strategic insight and hands-on execution skills, ideal for a professional eager to make a meaningful impact on client success.

You will:

- Strategic Leadership and Team Collaboration:

- Contribute to the strategic direction of the account management function, helping align team resources and capabilities with Flexport's broader business objectives
- Mentor junior team members, sharing best practices and cultivating exceptional client relationship management skills
- Lead by example in implementing account management frameworks and processes to drive consistent excellence across accounts
- Coordinate and lead cross-functional project teams to deliver exceptional client outcomes

Client Portfolio Management:

- Lead strategic relationships with Flexport's significant accounts, ensuring exceptional service delivery and partnership at various stakeholder levels
- Establish deep relationships with key client decision-makers, positioning yourself as a trusted strategic advisor who understands their business challenges and opportunities
- Lead complex initiatives that transform clients' supply chain operations and deliver substantial ROI
- Develop and implement strategic account plans that align with both client objectives and Flexport's growth goals

Client Relationship Management:

- Establish and nurture strategic, long-lasting relationships with key merchants, ensuring they feel valued and supported throughout their Flexport journey
- Act as the primary point of contact for merchants, anticipating their needs, resolving inquiries, and proactively addressing concerns to enhance their experience with Flexport
- Serve as an advocate for the client within Flexport, ensuring their priorities and goals are represented across teams

Revenue Growth and Business Strategy:

- Drive significant revenue growth by identifying and capitalizing on expansion opportunities within existing accounts
- Develop and implement strategies to maximize client retention, increase wallet share, and elevate the strategic value Flexport delivers
- Identify new service opportunities that address emerging client needs
- Collaborate with leadership to shape service offerings based on deep client insights

Performance and Risk Management:

- Track and analyze metrics to measure account health, performance, and business impact
- Lead strategic reviews on portfolio performance, growth opportunities, and risk mitigation
- Identify early warning indicators of client dissatisfaction and implement preemptive intervention strategies
- Ensure compliance with regulatory requirements while maintaining a focus on client satisfaction and business growth

Cross-functional Collaboration:

- Serve as the bridge between clients and Flexport's internal teams, driving alignment around strategic priorities
- Lead cross-functional initiatives that deliver transformative solutions to client challenges
- Collaborate with Product, Operations, Sales, and other teams to ensure Flexport's capabilities evolve to meet changing client needs
- Represent the voice of strategic clients in company planning and product development discussions

You should have:

- Bachelor's degree in Business, Supply Chain Management, or a related field
- Extensive experience (8+ years) in account management or client success, with demonstrated success leading projects and driving strategic initiatives
- Proven track record of managing and growing significant client relationships, with demonstrated success managing a substantial book of business ($25M+)
- Exceptional strategic thinking capabilities with the ability to translate complex business needs into actionable solutions
- Experience leading cross-functional project teams that consistently deliver exceptional results
- Deep understanding of supply chain, logistics, or fulfillment industries, with keen awareness of emerging trends and competitive dynamics
- Exceptional communication skills and ability to influence at multiple levels both internally and externally
- Strong financial and analytical acumen, with the ability to recognize business opportunities and measure ROI
- Experience successfully leading change management and transformation initiatives that deliver significant business impact
- A "compliance-first" mindset, with a commitment to maintaining the highest standards of integrity and regulatory adherence

#LI-onsite

The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at Flexport, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off.

The US base salary range for this position (this does not include bonus, equity and benefits): $84,000—$105,000 USD

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at [www.flexport.com/privacy](http://www.flexport.com/privacy) for additional information.

## About Flexport

## Company Overview
- **One-liner**: Flexport is a technology-driven freight forwarding and supply chain platform that uses AI to coordinate global logistics from factory to customer door.
- **Entity Type**: Private (Series E)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2013
- **Founders**: Ryan Petersen

## Core Business
- **Primary industry**: Logistics, Supply Chain Technology, Freight Forwarding
- **Target customers**: B2B — enterprise and SMB businesses that import/export goods globally across industries
- **Mission or purpose statement**: "To make global trade so easy there will be more of it."

## Products & Services
- **Ocean & Air Freight**: Full-service ocean and air freight solutions with SKU-level visibility, real-time tracking, and cost management.
- **Customs Brokerage**: Licensed customs brokers using AI to review 100% of entries before submission, achieving a compliance error rate 10x better than next best in class.
- **Booking Management**: Platform to manage ocean contracts and bookings, track real-time performance, and optimize allocation strategies.
- **Buyer’s Consolidation**: Service to maximize container utilization by grouping multiple suppliers into one container, reducing freight and labor costs.
- **Supply Chain AI Platform**: AI-driven decision-making platform that automates processes, reduces freight spend by 10% or more, and deploys large language models and AI agents for real-world logistics optimization.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: 2.9x net revenue growth since 2024; serves more than 13,000 customers across 147 countries
- **Notable Investors/Partners**: Ryan Petersen (Founder & CEO); major investors include Founders Fund, SoftBank Vision Fund, and others (specific lead investors not fully detailed in provided sources)
- **Growth Signals**: Rapid AI deployment in logistics; 400+ software engineers focused on AI; net revenue growth of 2.9x since 2024; expanding global presence with offices worldwide

## Competitive Advantages
- **Real-world AI deployment**: Unlike many supply chain AI startups, Flexport is deeply embedded in actual operations of moving cargo by ocean, air, truck, and rail, with proprietary data and integrations.
- **Scale and trust**: 13,000+ customers and integration with enterprise systems, logistics service providers, and governments.
- **Customs compliance**: AI auditor reviews 100% of entries, achieving 10x better error rate than next best in class.
- **End-to-end platform**: Single platform covering freight, customs, booking, and consolidation, reducing silos and complexity.
- **Data ontology**: Proprietary data ontology for global logistics, enabling powerful AI models.

## Strategic Focus
- **AI-driven autonomous supply chain**: Building AI agents to create an autonomous supply chain, deploying the latest foundational AI models on top of proprietary data and integrations.
- **Customer obsession**: Prioritizing customer success and hard cost savings (e.g., 10%+ reduction in freight spend).
- **Global expansion**: Operating across continents and time zones, with offices in multiple global locations.
- **Talent development**: Aiming to hire 80% of manager and above roles from within, developing early-career talent into leaders.

## Why Work Here
- **Meritocracy**: Compensation and advancement based on value created, with rapid growth opportunities for smart, hardworking people. Many leaders started on the ground floor.
- **Learning environment**: Described as "the best company to learn about how the world works" — logistics underlies the global economy. Employees speak over 70 languages.
- **Cutting-edge technology**: 400+ software engineers deploying latest AI models in real-world logistics; roles include Senior Software Engineer: Applied AI, Autonomous Freight Systems, and Data Infrastructure.
- **Culture**: Values include "Win as a Team," "Empower the Client," "Play the Long Game," "Act Like an Entrepreneur," and "Simplify." Recognized as a Great Place to Work.
- **Global and remote-friendly**: 125 open positions across Engineering, Operations, Sales, Customs, and more, with offices worldwide and remote options.
- **Impact**: Working on the $8.6T global logistics market — "the single largest opportunity to apply AI anywhere in the world."

## Sources
1. [flexport.com](https://www.flexport.com/company/careers/)
2. [flexport.com](https://www.flexport.com/)
3. [flexport.com](https://www.flexport.com/company/about-us/)
4. [flexport.com](https://www.flexport.com/careers/jobs/)
5. [flexport.com](https://www.flexport.com/careers/jobs/?gh_src=c0d6caef1)

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