---
title: 'Senior Account Manager at IntusCare'
canonical: 'https://feeny.ai/job/senior-account-manager-intuscare-united-states-z3968ej7tq1w'
type: 'job'
last_seen: '2026-10-16'
---

# Senior Account Manager at IntusCare

- **Company:** IntusCare
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/intus/d266bc7c-cb0b-492c-a23e-90dc3fb3c295

## Job description

About IntusCare: IntusCare is the only end-to-end technology ecosystem built specifically for PACE (Programs of All-Inclusive Care for the Elderly) and similar coordinated care models. We help our customers deliver exceptional care, strengthen financial performance, and stay compliant through a purpose-built EMR and a suite of modern, cloud-native solutions where data and AI sit at the center of everything we do. The result: modern infrastructure for complex senior care, so teams spend less time wrestling with systems and more time caring for older adults with the dignity they deserve.

Role Overview: The Senior Account Manager serves as the strategic relationship owner for a portfolio of IntusCare clients and is directly responsible for commercial growth within their book of business. This person will blend commercial and sales acumen with a deep commitment to partnership, ensuring every client realizes the full value of IntusCare’s solutions while identifying and closing opportunities for renewal, expansion and long-term growth. You’ll work hand-in-hand with our Sales, Client Success, Implementation, Product, and other Client Delivery teams to drive value, retention, and growth across your accounts.

Key Responsibilities:

- Identify and pursue opportunities to expand IntusCare’s footprint through cross-sell and upsell strategies
- Serve as the primary commercial contact for assigned clients, managing renewals, upsells, and contract negotiations in partnership with leadership
- Develop and maintain strong, trust-based relationships with executive and operational stakeholders across client organizations
- Monitor and be responsible for overall account health and proactively address risks or barriers to client satisfaction in conjunction with other cross-functional teams
- Serve as the voice of the customer internally by building trusted, cross-functional relationships across Product, Client Delivery, Analytics, and other key teams - becoming a go-to connector who routes client needs efficiently to the right stakeholders
- Lead quarterly business reviews and strategic planning sessions with clients
- Collaborate internally with Product and Analytics teams to communicate client needs, feature requests, and success stories
- Maintain accurate records of account activity, renewal timelines, and pipeline opportunities in CRM and project systems
- Drive success in your book of business through proactivity and self-direction in a fast-changing environment

Requirements:

- 4-8+ years of experience in account management, client partnerships, sales or commercial roles within healthcare technology, population health or SaaS environments
- Strong understanding of healthcare delivery models (PACE, ACOs, Medicare Advantage, etc.) and the dynamics of risk-bearing organizations
- Commercial mindset with demonstrated ability to drive upsells, revenue expansion, and renewal
- Proven success managing complex, multi-stakeholder accounts with high retention and growth outcomes
- Excellent communication, negotiation and relationship-building skills
- Comfortable collaborating cross-functionally in a fast-paced, high-growth environment
- Proficiency with CRM systems and project management tools
- Experience with EMR software is a plus

Compensation: The base salary range for this role is 130K-145K. We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs.

Work location: This is a fully remote role based in the United States. Sponsorship: This position is not eligible for sponsorship.

## About IntusCare

## Company Overview
- **One-liner**: IntusCare provides an integrated technology ecosystem of EMR, population health, risk adjustment, and compliance solutions built specifically for PACE (Program of All-Inclusive Care for the Elderly) programs.
- **Entity Type**: Private (funding stage: Series A, total raised $45.89M)
- **Headquarters**: Providence, Rhode Island, United States
- **Founded**: 2019
- **Founders**: Robbie Felton (CEO), Evan Jackson (CFO), Alex Rothberg (Co-Founder & Technology Leader)

## Core Business
- **Primary industry**: Healthcare technology (PACE-focused software and analytics)
- **Target customers**: B2B – PACE organizations (health plans and care providers serving dual-eligible seniors)
- **Mission**: “Ensure every older adult receives the compassionate, high-quality care they deserve, empowering them to age with dignity and independence.”

## Products & Services
- **CareHub**: Comprehensive EMR designed for PACE – streamlines interdisciplinary workflows, embeds compliance requirements, integrates with pharmacy/TPA/clinical partners, and supports care coordination and operations.
- **IRIS**: Population health and utilization management technology and services to align high-quality care with financial stability.
- **ILLUMINATE**: AI-powered risk adjustment technology to capture accurate reimbursement.
- **PRISM**: Compliance services to track risk, remediation, and sustain regulatory alignment.

All products are purpose-built for PACE and work together as a single ecosystem.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding raised – $45.89M (as of latest round)
- **Notable Investors/Partners**: Not explicitly named in provided sources, but the company has raised $11.5M and $14M in Series A funding; serves 70+ PACE programs across the U.S.
- **Growth Signals**: CareHub EMR launched in 2025 and expanded to 33 PACE programs across 16 states in its first year; overall now serving 70+ programs and 50,000 participants nationwide; team has grown across commercial, product, and engineering departments.

## Competitive Advantages
- **Purpose-built for PACE**: The only technology ecosystem built specifically for PACE, by people with deep domain knowledge (founders studied PACE operations at Brown University).
- **Full-stack integration**: Combines EMR, population health, risk adjustment, and compliance – eliminating fragmented point solutions and reducing data chasing and spreadsheet work.
- **Proven outcomes**: Reported reductions in SNF admissions, inpatient readmissions, and ED-to-IP admissions among partner programs.
- **Compliance-first design**: Workflows embed regulatory requirements, reducing audit risk and penalties.

## Strategic Focus
- **Scale platform adoption**: Continue expanding CareHub EMR and the full ecosystem to more PACE organizations nationwide.
- **Deepen product capabilities**: Ongoing innovation across risk adjustment, population health, and compliance to drive better clinical and financial outcomes.
- **Strengthen partner ecosystem**: Integrate with critical pharmacy, TPA, and clinical partners to reduce friction for PACE teams.

## Why Work Here
- **Remote-first culture**: Work from anywhere in the United States, with optional office hubs in Boston and New York; work-from-home stipend provided.
- **Flexible time off**: Unlimited PTO plus 15 holidays; paid parental leave.
- **Comprehensive benefits**: Company-sponsored medical, dental, and vision coverage for employees and dependents; monthly health & wellness stipend; annual learning & development stipend.
- **Core values**: Data-driven decision-making, ownership, support for each other, passion for impact, and continuous growth.
- **Mission-driven**: Direct impact on improving care for vulnerable older adults – employees describe the work as “crushing complexity” to let care teams focus on participants.
- **Commitment to DEI**: Inclusive workplace where diverse perspectives are valued and embedded in how the company operates.

## Sources
1. [intuscare.com](https://intuscare.com/) – Company homepage and product overview
2. [intuscare.com/about](https://intuscare.com/about-intuscare/) – About page with founding story, timeline, and leadership
3. [intuscare.com/careers](https://intuscare.com/careers/) – Careers page with culture, perks, and values
4. [cbinsights.com](https://www.cbinsights.com/company/intus-care) – Company profile with funding, headquarters, and recent news
5. [linkedin.com](https://www.linkedin.com/company/intuscare) – LinkedIn page for basic verification

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