---
title: 'Senior Account Manager (Japanese/English) at Hootsuite'
canonical: 'https://feeny.ai/job/senior-account-manager-japanese-english-hootsuite-tokyo-4er3ptdxzeww'
type: 'job'
last_seen: '2026-11-11'
---

# Senior Account Manager (Japanese/English) at Hootsuite

- **Company:** Hootsuite
- **Location:** Tokyo, Japan
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-11-11
- **Apply:** https://job-boards.greenhouse.io/hootsuite/jobs/8312189

## Job description

We’re looking for a Senior Account Manager to own and grow a portfolio of customers in Emerging Markets.  In this role, you will be responsible for developing and executing proactive retention and expansion strategies within your book of business to drive customer lifetime value (LTV). The Senior Account Manager will leverage a strong foundation in value-selling and business acumen to manage the full commercial cycle and ensure the proper products and services packages for the Customer. This is a hybrid role and is open to applicants located within commuting distance of our Tokyo office. In this role, you will report to the VP, Sales, Emerging Markets.

## WHAT YOU’LL DO:

- Responsible for the Commercial Motion: Manage the end-to-end commercial process for a portfolio of accounts ensuring timely, predictable, and successful renewals. Proactively identify, action, and mitigate churn risks to maintain strong customer relationships.
- Drive Strategic Expansion: Identify, qualify, and close expansion opportunities (upsell/cross-sell) within your book of business, demonstrating the value of our full suite to achieve targets.
- Build Senior Relationships: Cultivate and maintain influential, multi-threaded relationships with senior stakeholders (VP and above) to align our solutions with the customer's strategic business objectives.
- Operational Excellence: Develop and execute detailed Account Plans for key customers, maintain a robust pipeline coverage (e.g., 3x), and accurately forecast weekly, monthly, and quarterly revenue targets.
- Complex Deal Navigation: Coordinate internal resources (CSMs, SCs) and navigate external buying teams (IT, Legal, Procurement) to manage and close medium-to-high complexity deals.
- Process Leadership: Follow the prescribed sales process, adding your expertise to continuously improve the renewal and expansion operations and actively participate in the Revenue Management Framework initiatives.

## WHAT YOU’LL NEED:

- Significant years of account management and sales experience in the SaaS technology industry.
- Proven record of consistent quota attainment across renewal and expansion revenue streams.
- Demonstrated ability to manage a high-volume portfolio with transactions in the $50K - $100K expansion opportunity range.
- Proven success engaging with Director-level contacts and managing the complete deal cycle, including contract negotiation and coordination with legal/procurement.
- Experience applying a professional sales methodology (e.g., ValueSelling Framework) to drive impactful customer conversations and solutions.
- Fully bilingual in English and Japanese
- Accountability: holds self and others accountable to meet commitments
- Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
- Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
- Negotiation: successfully obtains commitment to a solution or idea, while maintaining integrity and relationships
- Perseverance: pursues everything with energy, drive, and a need to finish—doesn’t give up
- Problem-Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
- Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects

## WHO YOU ARE:

- Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
- Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
- Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
- Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
- Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
- Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
- Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
- Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
- Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-Hybrid #LI-IA

Use of AI in Hiring

Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our [Careers Privacy Policy.](https://careers.hootsuite.com/privacy-policy/)

## About Hootsuite

## Company Overview
- **One-liner**: Hootsuite is a social media management platform that helps organizations schedule posts, engage audiences, analyze performance, and deliver customer care across multiple social networks.
- **Entity Type**: Private (Bootstrapped initially, later venture-backed; funding details not publicly disclosed in available sources)
- **Headquarters**: Vancouver, British Columbia, Canada
- **Founded**: 2008
- **Founders**: Ryan Holmes

## Core Business
- **Primary industries**: Social media marketing, social customer service, employee advocacy, social listening
- **Target customers**: B2B – from small businesses to large enterprises (200,000+ customers including 6,000+ enterprise accounts)
- **Mission / Purpose**: “Helping organizations unlock the value of their social media relationships, turning social insights into clear action and measurable business impact.”

## Products & Services
- **[Hootsuite Platform](https://www.hootsuite.com/)**: SaaS suite for creating, scheduling, publishing, and managing content and ad campaigns across social networks from a single dashboard. Includes real-time social listening, AI-powered writing and messaging, and conversational AI for customer care.
- **Social Customer Care**: A messaging platform that combines AI with human agents to deliver scalable, personalized customer service.
- **Employee Advocacy**: Tools that enable employees to share brand content on their own social channels.
- **Integrations**: Over 100 integrations with tools like Salesforce, CRM systems, and other marketing platforms – the largest integration library in the industry.

## Market Standing
- **Valuation / Market Cap**: Not publicly available (private company)
- **Key Metrics**: 25 million total users; 200,000+ customers; 6,000+ enterprise customers; 18 years of operation
- **Notable Investors/Partners**: Not disclosed in available sources (integration partners include major social networks and business tools)
- **Growth Signals**: Continued market leadership for 18 years; expansion into AI-powered features; customer base spans 200+ countries; employee rating improved 5% over the past 12 months on Glassdoor

## Competitive Advantages
- **First mover advantage**: Pioneered the social media management category in 2008.
- **Largest integration ecosystem**: More than 100 integrations – significantly more than any competing platform.
- **Enterprise‑grade security and support**: Award‑winning customer support, enterprise‑grade security, and industry‑leading service.
- **AI‑first approach**: Proprietary AI designed specifically for social media pros, covering writing, posting, messaging, and listening.

## Strategic Focus
- Deepening AI capabilities across the entire platform to accelerate content creation and customer engagement.
- Scaling enterprise sales and expanding mid‑market and enterprise customer base.
- Enhancing social listening and business intelligence features to turn social data into actionable insights.
- Growing the partner ecosystem and integration network.

## Why Work Here
- **Flexible work model**: Hootsuite offers in‑person, hybrid, and fully remote options depending on role and location; hybrid teams near offices follow a flexible schedule.
- **Culture & values**: Six guiding principles – One Team, Go Fast Be Agile, Play to Win, Neighbours & Allies, Step Up, Customer Obsessed. Strong emphasis on DEI, including annual pay equity assessments and employee resource groups (ERGs).
- **Perks & benefits**: Holistic compensation (salary + equity), health & wellness benefits, generous vacation and leave policies, learning & growth opportunities.
- **Glassdoor ratings**: 4.0/5 overall (703+ reviews); 72% would recommend to a friend; Work/Life Balance 4.3, Culture & Values 4.1, Compensation & Benefits 3.9, Career Opportunities 3.8.
- **CEO approval**: 75% approval rating.

## Sources
1. [careers.hootsuite.com](https://careers.hootsuite.com/)
2. [hootsuite.com/about](https://www.hootsuite.com/about)
3. [hootsuite.com](https://www.hootsuite.com/)
4. [glassdoor.ca](https://www.glassdoor.ca/Reviews/Hootsuite-Reviews-E617216.htm)
5. [builtin.com](https://builtin.com/company/hootsuite)

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