---
title: 'Senior Account Manager at Jellyfish'
canonical: 'https://feeny.ai/job/senior-account-manager-jellyfish-sydney-0bv9ayrdxvqh'
type: 'job'
last_seen: '2026-09-11'
---

# Senior Account Manager at Jellyfish

- **Company:** Jellyfish
- **Location:** Sydney, Australia
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-21
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/jellyfishcareers/b6110255-0a74-4cb9-892c-cfd983753874

## Job description

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table. Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description Reporting to an Account Director, the Senior Account Manager will lead relationships across large enterprise and complex accounts, bringing together Jellyfish’s paid media, analytics, measurement and broader digital capabilities to deliver meaningful client outcomes. You will act as a trusted advisor to clients, developing a strong understanding of their business objectives and translating these into clear account priorities, strategic recommendations and opportunities for growth. You will take ownership of the health and commercial performance of your accounts, including stakeholder management, renewals, account expansion, profitability and risk mitigation. This role suits someone who is self-starting, commercially minded and comfortable independently navigating complex client environments. You will also have a strong interest in developments across media, measurement, technology and AI, and how these can create practical value for clients. Your primary responsibilities include :

- Serve as the day-to-day client lead for large Enterprise accounts, building trusted relationships with stakeholders at operational and senior levels
- Develop a deep understanding of each client’s business, marketing priorities, organisational structure and commercial objectives
- Own account plans covering growth, retention, stakeholder engagement and risk management
- Identify and extract the client’s business challenges to share with Jellyfish teams and coordinate solutions, products or services to address their needs in a timely manner
- Clearly articulate client business objectives and demonstrate how Jellyfish’s work delivers measurable impact
- Lead contract renewals, scope development, commercial discussions and contractual requirements
- Own monthly revenue forecasting, provisions, and pipeline visibility
- Identify commercial, delivery and relationship risks early and lead appropriate action plans, with support from the Director
- Implement and manage best-in-class client management practices, ensuring client playbooks, meeting notes, and financial reports are consistently updated
- Partner with paid media and martech specialists to develop integrated solutions aligned with client objectives
- Lead cross-functional teams with clear direction, accountability and follow-through
- Collaborate with finance teams on invoicing and financial reporting
- Maintain up-to-date knowledge of industry trends, ensuring Jellyfish remains a forward-thinking and innovative partner
- Promote collaboration, shared success, and an innovative mindset within the team
- Act as a role model within the organisation, demonstrating professionalism, accountability, and commitment to excellence

Skills and Experience:

- Enterprise Client Leadership: 5+ years of experience managing large, complex accounts and building trusted relationships with stakeholders at operational, senior and executive levels.
- Effective Communication and Presentation: Delivers clear and actionable recommendations to clients and internal teams, adapting complex information for different audiences.
- Paid Media Expertise: Strong understanding of paid media planning, activation, optimisation and measurement. Experience across Google Marketing Platform, including DV360, CM360 or SA360, is highly desirable.
- Analytics and Measurement: Experience with digital analytics, attribution, measurement frameworks or media effectiveness, including Google Analytics 4, is highly desirable.
- Strategic Thinking: Ability to anticipate client needs, proactively identify opportunities, and drive results.
- Proactive Problem-Solving: Tackles challenges with a calm, solutions-oriented mindset, resolving conflicts and identifying opportunities to strengthen processes, improve outcomes, and enhance client relationships.
- Ownership and Accountability: Self-starting and dependable, with the ability to independently progress priorities, manage challenging conversations and follow through on commitments.
- Commitment to Excellence: Demonstrates exceptional attention to detail by producing high-quality work that consistently meets or exceeds expectations, setting a standard of excellence for the team, and ensuring positive client satisfaction scores.
- Business & Commercial Acumen: Ability to align Jellyfish’s solutions with client business objectives and drive account growth.
- CRM & Data Management: Maintains accurate client, pipeline, forecasting and commercial information in Salesforce or similar systems.
- Client-Centric Mindset: Anticipates client needs and proactively provides solutions or recommendations
- Inquisitive Synthesiser: Driven by a constant hunger to learn and adapt. Acquiring a new skill isn’t just personal growth but it’s a tool to build stronger bridges across the organisation.
- Ownership and Accountability: Owns mistakes, identifies lessons learned, and implements improvements to avoid repeating errors
- Problem-Solving: Identifies potential obstacles early; develops actionable solutions to mitigate risks
- Commitment to Growth and Learning: Proactively seeks feedback from colleagues and clients to identify areas for improvement.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Additional Information Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs. 💰 Reward: You'll be eligible to join our discretionary annual bonus scheme. 💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours. 👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work. Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to talentacquisition@jellyfish.com.

## About Jellyfish

## Company Overview
- **One-liner**: Jellyfish is an integrated global digital marketing business that combines media, creative, and data with the power of Generative AI to help brands move faster and smarter.
- **Entity Type**: Private (acquired by The Brandtech Group in 2023)
- **Headquarters**: London, United Kingdom
- **Founded**: 2005
- **Founders**: Not publicly available

## Core Business
- Primary industry: Advertising Services / Digital Marketing
- Target customers: B2B, primarily large enterprises and progressive global brands (ecommerce, CPG, entertainment, gaming)
- Mission: To reinvent marketing for progressive brands, uniting media, creative, and data through cutting-edge technology and Generative AI.

## Products & Services
- **AI Studios**: AI-powered production service that streamlines asset creation, delivering thousands of assets 55% faster using the proprietary AI platform, Pencil.
- **Pencil**: An AI platform trained on $2.65B in ad spend and 235,000 AI-generated assets, used for creative preflight testing and optimization.
- **Now Next Soon**: AI-powered simulation tool that runs every possible scenario from a media plan in minutes, allowing brands to adjust before committing budget.
- **J+ Bidding**: A dynamic in-market ad budgeting system that adjusts in real-time, ensuring every media spend informs the next.
- **Share of Model™**: A platform that tracks brand perception on Large Language Models (LLMs), helping optimize messaging and content.
- **Social Agents™**: A tool that detects cultural signals in real-time, helping brands stay ahead of trends.
- **Switchboard**: A platform that connects creative and media performance data to generate higher-performing campaigns.
- **Language Services**: A global team that creates and adapts content for international audiences.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held, acquired by The Brandtech Group in 2023)
- **Key Metric**: Annual Revenue of GBP 93M (~$118M USD) as of latest data
- **Total Funding**: $5.0M (Series A in 2006, led by Clyde Street Investments and Kegonsa Capital Partners)
- **Notable Investors/Partners**: The Brandtech Group (parent company), Google (multi-region partnership across GMP, Cloud, and Training), Salesforce (Consulting Partner), Amazon (extensively certified team), Meta (global training, creative, paid social, and analytics)
- **Growth Signals**: Employs 1,654 people across 50 countries; operates 35 offices in 17 countries; recent focus on Generative AI with proprietary tools; acquired multiple agencies including Latitude Digital Marketing (2019), Perelview (2019), Quill, and Reamp (2020).

## Competitive Advantages
- **Proprietary AI Technology**: The Pencil AI platform is trained on $2.65B in ad spend and 235,000 AI-generated assets, giving it a unique data advantage.
- **Deep Platform Partnerships**: Decade-long, multi-region Google partnership; Salesforce Consulting Partner; extensively certified Amazon team; global Meta partnership.
- **Integrated Model**: Combines media, creative, data, and technology under one roof, offering end-to-end campaign management.
- **Global Scale**: Presence in 50+ countries with 35 offices, allowing for localized execution with global consistency.
- **Speed-to-Market**: AI-driven tools that deliver assets 55% faster and optimize media spend in real-time.

## Strategic Focus
- **Generative AI Integration**: Embedding AI across all service lines (media, creative, data) to drive efficiency and performance.
- **Platform Ecosystem**: Deepening partnerships with major digital platforms (Google, Meta, Amazon, Salesforce) to stay ahead of platform changes.
- **Brand Safety in AI Era**: Developing tools like Share of Model™ to help brands understand and manage their perception on LLMs and AI platforms.
- **Talent Development**: Investing in the Jellyfish Academy to nurture diverse new talent and upskill existing employees.

## Why Work Here
- **Culture**: Described as "passionate about giving talent a platform to perform," with an emphasis on individual ownership of career progress. The company values are "Move. Faster. Smarter. Together."
- **Work Model**: Hybrid work model with 35 offices globally. Some roles are fully remote, others require in-office presence. The company has 29 offices total according to Built In, with a "Hybrid" designation for most roles.
- **Notable Perks**: Access to cutting-edge AI tools and technology; opportunity to work with some of the world's biggest brands; global mobility opportunities across 17 countries.
- **Engineering Culture**: Focus on proprietary AI platform development (Pencil), data analytics, and marketing technology. Roles include Business Intelligence, Revenue Operations, and Customer Success for Gen AI Workflows.
- **Employee Ratings**: 3.2/5.0 on LinkedIn (781 reviews), with Work-Life Balance at 3.6, Culture at 3.2, Compensation at 2.9, and Career Development at 2.8.
- **Active Hiring**: 65 active job postings as of latest data, with monthly job posting growth of +32.7%. Recent openings include Account Director, Learning Designer, Motion Designer, Customer Success Manager (Gen AI Workflows), and Business Intelligence roles.

## Sources
1. [jellyfish.com](https://www.jellyfish.com/en-us/)
2. [jellyfish.com/careers](https://www.jellyfish.com/en-us/careers/)
3. [linkedin.com](https://www.linkedin.com/company/jellyfishglobal)
4. [builtin.com](https://builtin.com/company/jellyfish-jellyfishcom)
5. [jellyfish.com/about](https://www.jellyfish.com/en-us/about-us/)

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