---
title: 'Senior Account Manager (Pacific, Mountain, or Central time zone) at PolyAI'
canonical: 'https://feeny.ai/job/senior-account-manager-pacific-mountain-or-central-time-zone-polyai-united-g2rx7y14hsaj'
type: 'job'
last_seen: '2026-11-04'
---

# Senior Account Manager (Pacific, Mountain, or Central time zone) at PolyAI

- **Company:** PolyAI
- **Location:** United States
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-04
- **Apply:** https://job-boards.eu.greenhouse.io/polyai/jobs/5027447101

## Job description

[PolyAI](https://poly.ai?utm_source=prnewswire&utm_medium=pressrelease&utm_campaign=boilerplate&utm_content=pressrelease) is the Agentic Dialog Platform for building the conversational enterprise, used to build, run, govern, and improve dialog agents at scale. Powered by Raven, a proprietary dialog model trained on more than a billion enterprise conversations, PolyAI agents are built for complexity, open at every layer, and sovereign by design. PolyAI serves hundreds of enterprises across 75 languages and 25 countries, including Metro Bank, Marriott, PG&E, and UniCredit.

PolyAI is searching for a Senior Account Manager, reporting directly to the VP of Account Management to commercially manage and grow our Tier 1 customer relationships across a wide variety of verticals. We want you to bring your great experience and skills to help us develop a scalable growth motion that encourages a customer can-do attitude through self service, as well as building executive-level relationships, defining the account strategy, delivering solution-based sales modeling and driving account retention and revenue growth.

We are prioritizing candidates based in Pacific, Mountain, or Central time zones to ensure adequate overlap with core team hours.

- Manage a book of up to 10 existing Enterprise customer accounts with a focus on account retention and expansion
- Responsible for retaining existing customers through renewal and delivering customer lifetime value, executing on specific commercial plays to drive high retention rates
- Main point of contact for the identification and leading on upsell expansions of new use cases and channels into the business
- Lead customer SteerCo executive meetings bringing together C-level economic buyers with transformation, operations and IT
- Leverage business reviews to align business and IT buyers with a PolyAI-driven AI roadmap
- Work alongside our solution consulting team to create bespoke / tailored demos to convert potential use cases into reality
- Accountable for accurate forecasting leveraging MEDDPIC methodology of in-Quarter deals and pipeline generation within Gong
- Create tailored ROI models tailored to specific verticals that cover revenue generation and cost efficiency plays
- Leverage our Command of the Message Sales methodology to foster expanded multi-threaded relationships within a customer department for cross-selling our solution into new areas of the business
- Voice of the customer internally within PolyAI, partnering alongside our Deployment Strategists to drive product usage and ongoing quality of the virtual agent

We provide a competitive salary range for this role of $240,000 – $260,000 OTE  - depending on experience and location. This is based on a 70/30 made up of base and bonus. You will have full ownership of upsell/cross-sell into new use cases and channels — and you keep 100% commission on upsells and renewals. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.

## Benefits

💰 Participation in the company’s employee share options plan

🏥 Comprehensive health coverage for you and your loved ones

👪 Life Insurance

◻️ STD and LTD

💰 The opportunity to contribute to the company's 401k plan

🏝 Flexible PTO policy + 11 designated company holidays

📚 Annual learning and development allowance

🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!

🧡 Enhanced parental leave

👨‍👩‍👧 Company-funded fertility and family-forming programmes

🌸 Menopause care programme with Maven

🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment

At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our core values are:

Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

Kindly find the Privacy Notice for our recruitment process by following the link [here](https://polyai.notion.site/Recruitment-Privacy-Notice-1b5097db17f7802ead64dd6daf159ded). This document provides important information regarding how we handle your personal data throughout the recruitment journey.

## About PolyAI

## Company Overview
- **One-liner**: PolyAI builds enterprise-grade voice AI agents that handle complex customer conversations with lifelike, empathetic interaction at scale.
- **Entity Type**: Private (Series D) [cbinsights.com](https://www.cbinsights.com/company/polyai)
- **Headquarters**: London, United Kingdom (primary) with offices in San Mateo, CA; New York, NY; Belgrade, Serbia; and Vancouver, Canada [poly.ai/about](https://poly.ai/about) [cbinsights.com](https://www.cbinsights.com/company/polyai)
- **Founded**: 2017 [poly.ai/about](https://poly.ai/about) [cbinsights.com](https://www.cbinsights.com/company/polyai)
- **Founders**: Nikola Mrkšić (CEO), Shawn Wen (CTO), Eddy Su (SVP Engineering) [poly.ai/about](https://poly.ai/about)

## Core Business
- **Primary industry**: Enterprise conversational AI / voice AI agents for customer service.
- **Target customers**: B2B, enterprise (large brands in financial services, healthcare, consumer services, and other regulated industries) [poly.ai](https://poly.ai) [cbinsights.com](https://www.cbinsights.com/company/polyai)
- **Mission/purpose**: “Make bad customer service a thing of the past” by enabling enterprises to deliver fast, empathetic, and scalable conversational experiences. [poly.ai](https://poly.ai) [poly.ai/careers](https://poly.ai/careers)

## Products & Services
- **[Agent Studio](https://poly.ai)**: A full‑stack platform for building, running, and governing dialog agents across voice and channels. Includes a no‑code Agent Builder for non‑technical teams and an ADK for developers. Agents are powered by PolyAI’s proprietary large‑language model, **Raven**, trained on 1B+ enterprise conversations. Supports compliance (SOC 2, HIPAA, GDPR, PCI DSS). [poly.ai](https://poly.ai)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed in available sources.
- **Key Metric**: **Total funding of $204.5M** (Series D raised $86M ~6 months prior to mid‑2026) [cbinsights.com](https://www.cbinsights.com/company/polyai)
- **Notable Investors/Partners**: Not listed in the provided search results; partnerships include major brands (customer logos not named but described as “world’s leading brands”). [poly.ai/about](https://poly.ai/about)
- **Growth Signals**: 
  - 0‑week deployment from kickoff to launch (fastest deployment claim).
  - Supports 40+ languages with native‑speaker quality.
  - Average containment rate of 90% (industry‑leading).
  - Over 100M calls handled across all industries.
  - 13 patents filed (3 most popular: AI, computational linguistics, machine learning). [poly.ai/about](https://poly.ai/about) [cbinsights.com](https://www.cbinsights.com/company/polyai)
  - Offices in 5 locations (London, San Mateo, New York, Belgrade, Vancouver) with 10 open roles as of mid‑2026. [job-boards.greenhouse.io](http://job-boards.eu.greenhouse.io/polyai)

## Competitive Advantages
- **Proprietary Raven model** trained on 1B+ enterprise conversations, yielding superior natural dialog understanding compared to bolted‑on voice‑to‑chat solutions.
- **Full‑stack, dialog‑native runtime** designed specifically for enterprise customer engagement – not a chatbot with voice added later.
- **Enterprise‑grade compliance** (SOC 2, HIPAA, GDPR, PCI DSS) built in by default.
- **Fast deployment** (0‑week from kickoff to launch) and high containment rates (90% average). [poly.ai](https://poly.ai) [poly.ai/about](https://poly.ai/about)

## Strategic Focus
- Expanding the **Agentic Dialog Platform** to enable every builder (from non‑technical teams to developers) to build, run, adapt, and govern dialog agents at enterprise scale. [poly.ai](https://poly.ai)
- Targeting regulated verticals (financial services, healthcare) where compliance and brand consistency are critical.
- Iterating on real‑time adaptation and governance features to maintain “relentless improvement” in conversational AI. [poly.ai](https://poly.ai) [poly.ai/careers](https://poly.ai/careers)

## Why Work Here
- **Culture**: Values include ownership, bias for action, disagree & commit, and relentless improvement. Emphasizes impact – “There is nothing more rewarding than having real people actually talk to the thing you’ve helped build.” [poly.ai/careers](https://poly.ai/careers)
- **Remote/Hybrid**: Remote‑friendly with flexible options; offices available in London, San Mateo, New York, Belgrade, and Vancouver. Some roles require PST timezone alignment. [poly.ai/careers](https://poly.ai/careers) [job-boards.greenhouse.io](http://job-boards.eu.greenhouse.io/polyai)
- **Perks**: Medical, dental, and mental healthcare for employees and family; share options plan; social budget for team activities; parental support; learning & leadership development. [poly.ai/careers](https://poly.ai/careers)

## Sources
1. [poly.ai](https://poly.ai)
2. [poly.ai/about](https://poly.ai/about)
3. [poly.ai/careers](https://poly.ai/careers)
4. [job-boards.greenhouse.io](http://job-boards.eu.greenhouse.io/polyai)
5. [cbinsights.com](https://www.cbinsights.com/company/polyai)

## Other roles at PolyAI

- [Staff Product Manager (Runtime Team)](https://feeny.ai/job/staff-product-manager-runtime-team-polyai-london-1bkqsenhkcdv) — London, United Kingdom
- [Senior Designer, Brand and AI Systems](https://feeny.ai/job/senior-designer-brand-and-ai-systems-polyai-united-kingdom-w1n3zc1y7593) — United Kingdom
- [Senior Marketing Manager, EMEA](https://feeny.ai/job/senior-marketing-manager-emea-polyai-united-kingdom-67f6y9nrg1db) — United Kingdom