--- title: 'Senior Account Manager at PolyAI' canonical: 'https://feeny.ai/job/senior-account-manager-polyai-united-states-dss2yw58a48j' type: 'job' last_seen: '2026-09-09' --- # Senior Account Manager at PolyAI - **Company:** PolyAI - **Location:** United States, Canada - **Posted:** 2026-07-22 - **Last confirmed live:** 2026-09-09 - **Apply:** https://job-boards.eu.greenhouse.io/polyai/jobs/4935301101 ## Job description [PolyAI](https://poly.ai?utm_source=prnewswire&utm_medium=pressrelease&utm_campaign=boilerplate&utm_content=pressrelease) is the Agentic Dialog Platform for building the conversational enterprise, used to build, run, govern, and improve dialog agents at scale. Powered by Raven, a proprietary dialog model trained on more than a billion enterprise conversations, PolyAI agents are built for complexity, open at every layer, and sovereign by design. PolyAI serves hundreds of enterprises across 75 languages and 25 countries, including Metro Bank, Marriott, PG&E, and UniCredit. PolyAI is searching for a Senior Account Manager, reporting directly to the VP of Account Management to commercially manage and grow our Tier 1 customer relationships across a wide variety of verticals. We want you to bring your great experience and skills to help us develop a scalable growth motion that encourages a customer can-do attitude through self service, as well as building executive-level relationships, defining the account strategy, delivering solution-based sales modeling and driving account retention and revenue growth. Key responsibilities: - Manage a book of up to 8 existing Enterprise customer accounts with a focus on account expansion and renewals - Main point of contact for the identification and closing of expansions, upselling and cross-selling into new areas of the business and driving new channel expansion - Lead customer SteerCo executive meetings bringing together C-level economic buyers with transformation, operations and IT - Leverage business reviews to align business and IT buyers with a PolyAI-driven AI roadmap - Responsible for retaining existing customers through renewal and delivering customer lifetime value, executing on specific commercial plays to drive high retention rates - Work alongside our solution consulting team to create bespoke / tailored demos to convert potential use cases into reality - Accountable for accurate forecasting leveraging MEDDPIC methodology of in-Quarter deals and pipeline generation within Gong - Create tailored ROI models tailored to specific verticals that cover revenue generation and cost efficiency plays - Leverage our Command of the Message Sales methodology to foster expanded multi-threaded relationships within a customer department for cross-selling our solution into new areas of the business - Voice of the customer internally within PolyAI, partnering alongside our Deployment Strategists to drive product usage and ongoing quality of the virtual agent Requirements: - Minimum of 4-years experience in Account Management type positions owning renewals & expansions of existing customers - Proven history in value-selling and fostering relationships at champion / decision maker level, including; executives, business, and technical leaders. - Sales experience with a call center operations background. - Previous AI experience within the space is nice to have. - Understand the importance of mapping out and calculating Return of Investment (ROI) models that support a business decision around cost savings, revenue generation, improved CX and reduction in wait times - Successful results meeting/exceeding sales goals, revenue expansion, new product adoption and identifying new use cases across additional areas of the business. - Proven results that consistently meet and exceed annual retention targets and booking quota - Experience selling solutions embracing SaaS, system and performance software and innovative devices. Ability to communicate analytical results a critical success factor for this role - Understanding and clearly communicating the benefits of complex, technical solutions to early adopters and visionaries at executive and team levels. Ability to understand and communicate about Artificial Intelligence (AI) a plus Your Style: - Self-starter, willing to balance multiple customer and internal priorities - Energised to build out a scalable growth model within customer success - Entrepreneurial spirit combined with a scrappy, competitive, and optimistic outlook We provide a competitive salary range for this role - which is $122,500 – $147,000 base salary / $175,000-$210,000 OTE (USD) or $170,000-$200,000 base salary / $242,000-$277,000 OTE (CAD) - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success. ## Benefits (US) 💰 Participation in the company’s employee share options plan 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision 👪 Life Insurance ◻️ STD and LTD 💰 The opportunity to contribute to the company's 401k plan 🏝 Flexible PTO policy + 11 designated company holidays 📚 Annual learning and development allowance 🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! 🧡 Enhanced parental leave [👨‍👩‍👧](https://emojipedia.org/family-man-woman-girl/) Company-funded fertility and family-forming programmes [🌸](https://emojipedia.org/cherry-blossom/) Menopause care programme with Maven ## Benefits (Canada) 💰 Participation in the company’s employee share options plan 🏝 20 days vacation 📚 Annual learning and development allowance: We will reimburse the costs of any certified and non-certified training, including conferences, events, books and subscriptions that are relevant to your role at PolyAI, in addition to any formal training that the company offers 🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! [👨‍👩‍👧](https://emojipedia.org/family-man-woman-girl/) Company-funded fertility and family-forming programmes [🌸](https://emojipedia.org/cherry-blossom/) Menopause care programme with Maven 🏥 Competitive Healthcare plan: We offer health insurance through Alliance. Full details on the plan will be shared with you on your first day At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are: Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link [here](https://polyai.notion.site/Recruitment-Privacy-Notice-1b5097db17f7802ead64dd6daf159ded). This document provides important information regarding how we handle your personal data throughout the recruitment journey. ## About PolyAI ## Company Overview - **One-liner**: PolyAI builds enterprise-grade voice AI agents that handle complex customer conversations with lifelike, empathetic interaction at scale. - **Entity Type**: Private (Series D) [cbinsights.com](https://www.cbinsights.com/company/polyai) - **Headquarters**: London, United Kingdom (primary) with offices in San Mateo, CA; New York, NY; Belgrade, Serbia; and Vancouver, Canada [poly.ai/about](https://poly.ai/about) [cbinsights.com](https://www.cbinsights.com/company/polyai) - **Founded**: 2017 [poly.ai/about](https://poly.ai/about) [cbinsights.com](https://www.cbinsights.com/company/polyai) - **Founders**: Nikola Mrkšić (CEO), Shawn Wen (CTO), Eddy Su (SVP Engineering) [poly.ai/about](https://poly.ai/about) ## Core Business - **Primary industry**: Enterprise conversational AI / voice AI agents for customer service. - **Target customers**: B2B, enterprise (large brands in financial services, healthcare, consumer services, and other regulated industries) [poly.ai](https://poly.ai) [cbinsights.com](https://www.cbinsights.com/company/polyai) - **Mission/purpose**: “Make bad customer service a thing of the past” by enabling enterprises to deliver fast, empathetic, and scalable conversational experiences. [poly.ai](https://poly.ai) [poly.ai/careers](https://poly.ai/careers) ## Products & Services - **[Agent Studio](https://poly.ai)**: A full‑stack platform for building, running, and governing dialog agents across voice and channels. Includes a no‑code Agent Builder for non‑technical teams and an ADK for developers. Agents are powered by PolyAI’s proprietary large‑language model, **Raven**, trained on 1B+ enterprise conversations. Supports compliance (SOC 2, HIPAA, GDPR, PCI DSS). [poly.ai](https://poly.ai) ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed in available sources. - **Key Metric**: **Total funding of $204.5M** (Series D raised $86M ~6 months prior to mid‑2026) [cbinsights.com](https://www.cbinsights.com/company/polyai) - **Notable Investors/Partners**: Not listed in the provided search results; partnerships include major brands (customer logos not named but described as “world’s leading brands”). [poly.ai/about](https://poly.ai/about) - **Growth Signals**: - 0‑week deployment from kickoff to launch (fastest deployment claim). - Supports 40+ languages with native‑speaker quality. - Average containment rate of 90% (industry‑leading). - Over 100M calls handled across all industries. - 13 patents filed (3 most popular: AI, computational linguistics, machine learning). [poly.ai/about](https://poly.ai/about) [cbinsights.com](https://www.cbinsights.com/company/polyai) - Offices in 5 locations (London, San Mateo, New York, Belgrade, Vancouver) with 10 open roles as of mid‑2026. [job-boards.greenhouse.io](http://job-boards.eu.greenhouse.io/polyai) ## Competitive Advantages - **Proprietary Raven model** trained on 1B+ enterprise conversations, yielding superior natural dialog understanding compared to bolted‑on voice‑to‑chat solutions. - **Full‑stack, dialog‑native runtime** designed specifically for enterprise customer engagement – not a chatbot with voice added later. - **Enterprise‑grade compliance** (SOC 2, HIPAA, GDPR, PCI DSS) built in by default. - **Fast deployment** (0‑week from kickoff to launch) and high containment rates (90% average). [poly.ai](https://poly.ai) [poly.ai/about](https://poly.ai/about) ## Strategic Focus - Expanding the **Agentic Dialog Platform** to enable every builder (from non‑technical teams to developers) to build, run, adapt, and govern dialog agents at enterprise scale. [poly.ai](https://poly.ai) - Targeting regulated verticals (financial services, healthcare) where compliance and brand consistency are critical. - Iterating on real‑time adaptation and governance features to maintain “relentless improvement” in conversational AI. [poly.ai](https://poly.ai) [poly.ai/careers](https://poly.ai/careers) ## Why Work Here - **Culture**: Values include ownership, bias for action, disagree & commit, and relentless improvement. Emphasizes impact – “There is nothing more rewarding than having real people actually talk to the thing you’ve helped build.” [poly.ai/careers](https://poly.ai/careers) - **Remote/Hybrid**: Remote‑friendly with flexible options; offices available in London, San Mateo, New York, Belgrade, and Vancouver. Some roles require PST timezone alignment. [poly.ai/careers](https://poly.ai/careers) [job-boards.greenhouse.io](http://job-boards.eu.greenhouse.io/polyai) - **Perks**: Medical, dental, and mental healthcare for employees and family; share options plan; social budget for team activities; parental support; learning & leadership development. [poly.ai/careers](https://poly.ai/careers) ## Sources 1. [poly.ai](https://poly.ai) 2. [poly.ai/about](https://poly.ai/about) 3. [poly.ai/careers](https://poly.ai/careers) 4. [job-boards.greenhouse.io](http://job-boards.eu.greenhouse.io/polyai) 5. [cbinsights.com](https://www.cbinsights.com/company/polyai) ## Other roles at PolyAI - [Field Marketing Manager (6 month contract)](https://feeny.ai/job/field-marketing-manager-6-month-contract-polyai-united-states-xg639pwtzg5g) — United States - [Product Communications Lead](https://feeny.ai/job/product-communications-lead-polyai-united-states-prsnr24p7ptg) — United States, United Kingdom - [Senior Web Designer](https://feeny.ai/job/senior-web-designer-polyai-united-states-7v02dvp833g7) — United States, Canada - [Digital Marketing Director](https://feeny.ai/job/digital-marketing-director-polyai-united-states-f3tdp3tyhrh3) — United States - [Channel Account Manager (West)](https://feeny.ai/job/channel-account-manager-west-polyai-united-states-19m0c912tq3m) — United States - [Business Development Manager](https://feeny.ai/job/business-development-manager-polyai-united-states-vnfeegkszg9a) — United States - [Deployment Strategist](https://feeny.ai/job/deployment-strategist-polyai-united-states-4w7ts2q1f408) — United States - [Senior Agent Design Engineer](https://feeny.ai/job/senior-agent-design-engineer-polyai-united-states-ataa7r3ha15q) — United States - [Senior Account Manager](https://feeny.ai/job/senior-account-manager-convera-milan-944hsc25jd60) — Milan, Italy / Rome, Italy - [Senior Account Manager](https://feeny.ai/job/senior-account-manager-829-studios-remote-psmqyyq59vvw)