---
title: 'Senior Account Manager at SmartRent'
canonical: 'https://feeny.ai/job/senior-account-manager-smartrent-phoenix-99763c3nkwa5'
type: 'job'
last_seen: '2026-09-13'
---

# Senior Account Manager at SmartRent

- **Company:** SmartRent
- **Location:** Phoenix, AZ
- **Posted:** 2026-07-23
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.greenhouse.io/smartrent/jobs/6122956004

## Job description

## Who We Are

SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry’s only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.

Job Description

The Senior Account Manager is responsible for leading and growing SmartRent’s most complex and high-value client relationships. This role drives retention, expansion, and year-over-year revenue growth within an assigned portfolio by serving as a strategic partner to executive stakeholders.

Working cross-functionally, the Senior Account Manager ensures successful product adoption, oversees key client initiatives, and aligns internal resources to deliver measurable value. Success in this role is defined by sustained client health, profitability, and the development of referenceable partnerships that showcase SmartRent’s impact.

## Responsibilities

- Lead complex corporate and executive-level client engagements, including onboarding and strategic planning discussions. Guide clients through enterprise-level adoption strategies, de-escalate high-impact concerns, and proactively identify expansion opportunities that drive measurable revenue growth.
- Own executive Quarterly Business Reviews (QBRs) with senior stakeholders, delivering data-driven insights on portfolio performance, product adoption, ROI realization, and long-term growth strategy.
- Develop and execute strategic account plans for high-value clients, forecasting retention and expansion opportunities in partnership with Sales and Marketing.
- Drive year-over-year revenue growth within assigned portfolio, supporting renewals, cross-sell initiatives, and product adoption at scale.
- Serve as the senior cross-functional leader for assigned accounts, aligning Sales, Operations, Product, and Support teams to deliver complex client initiatives successfully.
- Oversee internal execution accountability, ensuring action items from executive engagements are prioritized appropriately and delivered with urgency.
- Manage high-risk escalations and retention threats, applying sound judgment and executive presence to protect revenue and client trust.
- Provide mentorship and guidance to Account Managers, elevating account planning standards and client engagement best practices.
- Identify systemic improvement opportunities across client processes, adoption strategies, and internal workflows to increase efficiency and client satisfaction.
- Maintain accurate forecasting and CRM documentation to ensure leadership visibility into portfolio health, pipeline, and risk indicators.

Required Qualifications

- 6–8+ years of experience in Account Management, Customer Success, or a related enterprise client-facing role.
- Demonstrated success managing complex, high-value enterprise portfolios with measurable impact on retention, revenue growth, and account expansion.
- Proven ability to build and maintain executive-level relationships (VP, SVP, C-suite) and lead strategic business discussions.
- Experience owning or materially influencing upsell, cross-sell, renewal strategy, and year-over-year revenue growth within assigned accounts.
- Demonstrated ability to develop and execute strategic account plans, including forecasting retention risk and growth opportunities.
- Strong executive presence with the ability to de-escalate high-risk situations and manage complex client environments.
- Experience leading cross-functional initiatives across Sales, Operations, Product, Support, and Implementation teams.
- Ability to analyze account performance data and translate insights into actionable growth strategies.
- Proficiency in CRM systems (Salesforce preferred) with experience maintaining pipeline visibility and portfolio forecasting.
- Ability to travel up to 25%

## Preferred Qualifications

- Previous experience working for a SaaS company or tech startup with enterprise solutions
- Property Management or Multifamily vendor experience

#LI-Hybrid

We Put Our Employees First

We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.

You’ll fit right in if you:

- Do the hard work and go out of your way to deliver excellence

- Own outcomes and learn from your mistakes

- Are a collaborative and supportive team player—win or lose, you lift others up

- Value authenticity, diverse perspectives, and inclusion in the workplace

- Have a passion for smart tech and the real estate industry

[Privacy Policy](https://smartrent.com/privacy/#:~:text=SmartRent%20values%20your%20privacy%20and,whom%20it%20may%20be%20shared.&text=We%20collect%20personal%20information%20about,of%20our%20Site%20or%20Services.)

## About SmartRent

## Company Overview

- **One-liner**: SmartRent provides end-to-end smart home and operations solutions for the rental housing industry, enabling property owners and managers to create connected communities and streamline operations.
- **Entity Type**: Public (NYSE: SMRT)
- **Headquarters**: Phoenix, AZ, USA (with additional office in Hyderabad, India)
- **Founded**: 2017
- **Founders**: Not publicly available in provided sources

## Core Business

- **Primary industry**: PropTech (property technology) / Smart Home
- **Target customers**: B2B (multifamily property owners, operators, property managers, student housing) and B2C (residents)
- **Mission or purpose**: "Everyone deserves to live and work better through smart technology."

## Products & Services

- **Smart Communities Solutions**: Cloud‑based software platform paired with a suite of IoT hardware (smart locks, thermostats, sensors, leak detectors) to create connected rental communities. Includes access control, self‑guided tours, community WiFi, parking management, and answer automation.
- **Smart Operations Solutions**: Work management tools for maintenance, resident engagement, and property operations. Acquired SightPlan to expand these capabilities.
- **Alloy Hardware Line**: Proprietary smart home devices including Deadbolt+ (with Apple integration), Fusion, and Leak Sensor+.
- **Integrations**: Seamless connectivity with major property management systems (Yardi, Entrata) and CRM tools, as well as a wide range of third‑party smart devices.

## Market Standing

- **Valuation/Market Cap**: Not publicly available (public company – stock price fluctuates)
- **Key Metric**: Revenue not disclosed; however, the company reported over 1.2 million connected devices, 890 k clients served, and 3 million+ rental homes serviced by its Smart Operations solutions as of December 31, 2025.
- **Notable Investors/Partners**: RET Ventures (led Series A and participated in subsequent rounds). Strategic integrations with Yardi, Entrata, and other property management platforms.
- **Growth Signals**: 
  - Named to Deloitte’s Technology Fast 500™ list in 2023 and 2024.
  - Winner of HousingWire’s Tech100 Real Estate awards in 2021, 2022, and 2023.
  - Deployed 500,000 installed units, named industry leader in smart home tech for rental housing.
  - Achieved one million self‑guided tours via its platform.
  - Acquired SightPlan in 2024 to add maintenance and resident engagement tools.

## Competitive Advantages

- **End‑to‑end platform**: Single vendor providing both hardware (Alloy line) and cloud software, simplifying deployment and support for property owners.
- **Scale & proven traction**: Over 1.2 million connected devices and 3 million+ rental homes managed, with deep integrations into the most widely used property management systems.
- **Industry recognition**: Repeated awards from HousingWire and Deloitte demonstrate market validation.
- **Strategic partnerships**: Strong backing from RET Ventures, a real‑estate focused VC, and close ties with major PMS providers.

## Strategic Focus

- **Next‑generation smart property technology**: Announced a $10 million investment in 2024 to develop advanced solutions.
- **Community WiFi**: Launched a dedicated solution to address resident internet needs, a critical demand in rental housing.
- **Automation & data insights**: Expanding tools that maximize NOI, improve efficiency, and enhance resident and staff experiences.
- **Integration ecosystem**: Continuing to deepen partnerships with property management and CRM platforms.

## Why Work Here

- **Culture**: “Casual, welcoming work environment where employees can be themselves and do their best work.” Core values emphasize inclusivity and innovation.
- **Benefits**:
  - 100% employer‑paid medical, dental, and vision for employees and their dependents.
  - Generous 401k and Employee Stock Purchase Plan (ESPP).
  - Flexible time off (“take the time you need”).
- **Locations**: Phoenix, AZ (HQ) and Hyderabad, India. Hybrid/remote policy not explicitly stated, but the careers page highlights a “casual” environment.
- **Engineering culture**: Opportunity to work on IoT, software, hardware, and cloud technologies in a fast‑growing public company that has been recognized as a top innovator in proptech.

## Sources

1. [SmartRent Careers](https://smartrent.com/careers/)
2. [SmartRent Main Site](https://smartrent.com/)
3. [SmartRent About Us](https://smartrent.com/about-us/)
4. [SmartRent LinkedIn](https://www.linkedin.com/company/smartrentdotcom)
5. [SmartRent Investor Relations](https://investors.smartrent.com/overview/default.aspx)

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