---
title: 'Senior Account Manager, Strategic EMEA Accounts at Pointr'
canonical: 'https://feeny.ai/job/senior-account-manager-strategic-emea-accounts-pointr-london-sq3mtbrdbywb'
type: 'job'
last_seen: '2026-09-14'
---

# Senior Account Manager, Strategic EMEA Accounts at Pointr

- **Company:** Pointr
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-14
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/pointr/7ec8a44f-3a60-443a-bedf-9f59978a5800

## Job description

Our Story Pointr is the market leader in Indoor Mapping, Location and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month.

As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership, Harmony, and Scale, and we look for Passionate, Kind, and No-Ego team members to join the team.

## Role Overview

We're looking for a Senior Account Manager to join the London team, owning our relationship with flagship enterprise accounts. This role owns strategic customer relationships and serves as a trusted advisor throughout the customer's journey with Pointr — partnering closely with customers and internal teams to drive adoption, demonstrate measurable value, support renewals, and identify opportunities for long-term growth.

This is a highly collaborative role for someone who enjoys building executive relationships, solving complex customer challenges, and helping customers achieve meaningful business outcomes.

Alongside owning existing strategic accounts, this role will also take ownership of new business opportunities generated through inbound interest across the EMEA region, qualifying and closing new customer relationships in addition to managing the existing portfolio.

## What You'll Do

- Own a portfolio of enterprise customer accounts, building strong relationships and driving long-term success.
- Qualify, run, and close new business opportunities from inbound interest across the EMEA region, owning the full sales cycle from first contact through signature.
- Serve as the primary customer partner for adoption, value realization, renewals, and account growth.
- Develop account strategies that align customer goals with Pointr's solutions and capabilities.
- Build compelling value narratives by connecting product adoption and outcomes to business impact.
- Identify opportunities for expansion by understanding customer needs and introducing relevant products and capabilities.
- Lead executive business reviews and strategic account discussions with senior stakeholders.
- Proactively identify account risks and develop action plans to improve customer health.
- Coordinate cross-functional teams including Marketing, Pre-Sales, Project Management, Product, Analytics, and Finance to deliver exceptional customer experiences.
- Partner with internal stakeholders to ensure successful delivery and continued customer growth.

What Success Looks Like

- First 90 days: build genuine rapport with your accounts, and develop a clear understanding of their roadmaps and where Pointr fits into them.
- 6 months: measurably improved engagement on both accounts, the renewal secured, and expansion conversations underway.
- 12 months: fully embedded with your accounts: they're set up for growth, and the relationship runs smoothly without needing to be chased.

## What We Seek

- 6–10+ years of experience in enterprise account management, customer success, partnerships, or enterprise sales within complex B2B environments.
- Experience managing strategic enterprise accounts within SaaS, technology, or platform-based businesses.
- Comfortable owning new-business sales — qualifying inbound leads, running a full sales process, and closing new logos — alongside managing an existing account portfolio.
- Proven ability to build trusted relationships with multiple stakeholders, including executive-level customers.
- Experience supporting renewals, expansions, and customer growth initiatives.
- Strong understanding of customer value, commercial outcomes, and account strategy.
- Excellent communication and relationship-building skills.
- Ability to collaborate effectively across technical, commercial, and operational teams.
- Strong organizational skills with the ability to manage multiple priorities.
- Professional fluency in English, both written and verbal.
- Right to work in the UK, or eligibility to obtain it, without company sponsorship (see Right to Work section below).
- Willingness to travel up to approximately 20% of the time for customer meetings, QBRs, and events across the EMEA region.

## Preferred Qualifications

- Experience in enterprise SaaS, location technology, events, hospitality, or venue technology.
- Experience managing complex customer implementations or multi-team delivery environments.
- Familiarity with CRM, customer success, and project management platforms such as Monday or Jira.
- Bachelor's degree preferred or equivalent professional experience.

## What We Offer

- A supportive, kind (no-ego), and smart team
- International environment and inclusive culture
- Competitive base salary, EMI stock options, and uncapped renewal commission
- Private medical and dental insurance
- Workplace pension with an employer contribution above the statutory minimum
- 20 days' annual leave plus UK bank holidays (28 days total), and company sick pay
- Company-enhanced maternity, paternity, and shared parental leave

Do Not Meet Every Requirement? Apply anyway. We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us.

## Compensation

Base salary: £72,000–£88,000, based on experience and market, plus uncapped renewal commission with an on-target value of £18,000–£32,000 (total on-target earnings £92,000–£120,000). Where a candidate falls in the range depends on directly relevant enterprise account management experience and the complexity of accounts previously managed. We Succeed Together Great outcomes happen when talented, diverse people come together with a shared purpose. We value empathy, humility, and expertise, and we believe the best ideas come from collaboration, thoughtful challenges, and open feedback.

We empower our teams with clear goals and ownership, creating an environment where everyone can contribute, grow, and succeed. We take responsibility for our individual and collective development, celebrate our progress, learn from our experiences, and recognize the impact we create together.

We are committed to providing an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please reach out to your recruiter or contact our team at hiring@pointr.tech. Right to Work Applicants must have the right to work in the UK for the duration of their employment. In line with the Immigration, Asylum and Nationality Act 2006, we will ask successful candidates to provide evidence of their right to work in the UK before employment begins. This role is not currently budgeted for visa sponsorship; please note this before applying if sponsorship would be required.

## How We Use Your Data

Pointr processes the personal data you submit as part of your application in accordance with UK GDPR and the Data Protection Act 2018, solely for the purposes of assessing your candidacy and managing recruitment. Full details are available in our candidate privacy notice, available on request from hiring@pointr.tech. Pay range shown reflects our current benchmarking and is provided voluntarily ahead of any future UK pay transparency requirements.

## About Pointr

## Company Overview
- **One-liner**: Pointr is a global leader in AI-powered indoor mapping, wayfinding, and location intelligence, enabling businesses to digitize buildings and create seamless indoor-outdoor location experiences.
- **Entity Type**: Private (Venture-Backed)
- **Headquarters**: London, United Kingdom
- **Founded**: 2013 (company careers page states “Since 2013”; Built In lists 2014)
- **Founders**: Co-founders include Can A. (CTO) and other individuals (full names not publicly listed)

## Core Business
- **Primary Industries**: Proptech, Smart Buildings, Indoor Location Services, Healthcare, Retail, Aviation, Workplace Management
- **Target Customers**: B2B – Fortune 100 enterprises, hospitals, airports, retailers, and large commercial venues
- **Mission / Purpose**: “Make every building a smart building” (careers page) and “connect people with buildings, at scale” (company page)

## Products & Services
- **Pointr Maps® Platform**: Enterprise-grade indoor mapping and positioning SaaS platform offering digital mapping, turn-by-turn navigation, location tracking, geofencing, and location-based analytics.
- **Deep Location® Technology**: Proprietary machine-learning-based indoor positioning system that delivers accurate “Blue Dot” location without expensive infrastructure.
- **MapScale®**: AI-powered engine that automatically generates indoor maps from building plans, reducing manual mapping effort.
- **Pointr Express®**: A no-code, instant mapping solution that requires no in-app integration.
- **SDKs & APIs**: Dedicated mobile (iOS, Android), web, and kiosk SDKs, plus open and flexible APIs for custom integrations (MapWidget).
- **Industry Solutions**: Tailored modules for healthcare (e.g., integration with Epic MyChart), retail (product wayfinding), smart workplaces, and aviation.

## Market Standing
- **Valuation / Market Cap**: Not publicly available (private company)
- **Key Metric**: Total funding not disclosed; however, the company has mapped **7 billion square feet** across **5,000+ venues** in **35+ countries** and powers **250 million data points**.
- **Notable Customers & Partners**: UCHealth, The Home Depot, Siemens, U.S. Department of Homeland Security, Cisco, Microsoft, CBRE, ISS, Extreme Networks, major U.S. airlines and airports (Washington Reagan National).
- **Growth Signals**:
  - **109 employees** (LinkedIn, 2025) with **9.1% yearly headcount growth**
  - **9 active job openings** (as of mid-2025)
  - Expanding in healthcare, workplace, and retail verticals globally
  - ISO 27001 and ISO 27017 certified for information security

## Competitive Advantages
- **Accuracy at scale**: Proprietary Deep Location® technology delivers precise indoor positioning without needing expensive beacon infrastructure or constant maintenance.
- **AI-driven map generation**: MapScale® dramatically reduces the time and cost of digitizing buildings.
- **Ease of integration**: Open APIs, flexible SDKs, and Pointr Express® enable rapid deployment (2–3 lines of code for MapWidget).
- **Proven enterprise trust**: Approved/certified by Fortune 100 companies and government entities; ISO certifications reinforce security credibility.
- **Global footprint**: Already live in thousands of venues across 35+ countries, covering billions of square feet.

## Strategic Focus
- Continue to lead in indoor location technology by investing in **AI and machine learning** for smarter map creation and positioning.
- Expand **healthcare and retail verticals** with deep integrations (e.g., Epic MyChart, in-store product databases).
- Enhance **energy management and sustainability** features within smart buildings.
- Grow presence in **North America** (Boston office) and **Middle East** (Dubai office) while maintaining strong R&D in Turkey (Istanbul, Ankara).

## Why Work Here
- **Culture**: Emphasizes **collaboration, harmony, ownership, and scalability**. The company believes in trusting team members to take initiative beyond their remit.
- **Diversity & Inclusion**: Equal opportunities employer – “We believe in equal opportunities… employing a diverse workforce is central to our success.”
- **Work Model**: Multi-location offices (London, Boston, Istanbul, Ankara, Dubai). Not explicitly remote/hybrid, but global team suggests flexibility.
- **Engineering & R&D**: Heavy focus on R&D in Turkey (Ankara/Istanbul) with opportunities to work on cutting-edge AI/ML, mobile, and mapping technologies used by Fortune 100 clients.
- **Growth Trajectory**: Rapidly scaling company with a clear market lead – employees can have outsized impact and career growth.

## Sources
1. [pointr.tech - Careers Page](https://www.pointr.tech/company/careers)
2. [pointr.tech - Homepage](https://www.pointr.tech/)
3. [pointr.tech - Company Page](https://www.pointr.tech/company)
4. [builtin.com - Pointr Profile](https://builtin.com/company/pointr-deep-location-company)
5. [LinkedIn - Pointr Company Page](https://www.linkedin.com/company/pointr-tech-indoor-location-data-analytics-platform)

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