---
title: 'Senior Account Manager, Web at 829 Studios'
canonical: 'https://feeny.ai/job/senior-account-manager-web-829-studios-remote-zt6abs76p4mw'
type: 'job'
last_seen: '2026-09-07'
---

# Senior Account Manager, Web at 829 Studios

- **Company:** 829 Studios
- **Location:** Remote
- **Compensation:** $75k–$100k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/829studios/e2319d0d-745e-4c62-9f08-714ba3d3ec72

## Job description

The Senior Account Manager, Web is the strategic owner of complex client relationships and high-impact website initiatives, including website builds and ongoing support engagements across WordPress, Drupal, and Shopify platforms.

This role serves as a trusted partner to senior client stakeholders, guiding decision-making across scope, budget, timeline, and technical tradeoffs. You bring clarity to ambiguity, proactively manage risk, and ensure clients are informed, supported, and confident throughout both project-based and retainer-based engagements.

This position does not include direct people management responsibilities but requires strong leadership presence, executive communication skills, and close partnership with project managers, strategists, designers, and developers.

## What You'll Do

## CLIENT RELATIONSHIP OWNERSHIP & TRUST BUILDING

- Own senior-level client relationships for complex website builds and ongoing support accounts.
- Develop a deep understanding of each client’s business goals, organizational dynamics, constraints, and success metrics.
- Act as a trusted advisor, guiding clients through decisions related to scope, budget, timeline, platform capabilities, and technical feasibility.
- Build long-term credibility through proactive communication, consistency, and follow-through.

## STRATEGIC LEADERSHIP & PROBLEM SOLVING

- Lead strategic conversations related to website roadmaps, enhancements, and long-term platform evolution.
- Demonstrate working knowledge of Wordpress, Drupal, and Shopify ecosystems, including common constraints and maintenance considerations.
- Translate technical and operational complexity into clear, actionable recommendations for non-technical stakeholders.
- Balance client expectations with internal team realities, advocating for sustainable delivery while protecting the relationship.
- Apply structured thinking (e.g., clear options, risks, and recommendations) to achieve client goals and long-term sustainability.

## RISK MANAGEMENT & ESCALATION

- Proactively identify risks related to scope creep, budget burn, resourcing constraints, timeline slippage, or stakeholder misalignment.
- Clearly communicate risks early with recommended mitigation strategies.
- Escalate issues appropriately to Client Services and Department Leadership, ensuring clients are never surprised.
- Frame escalations with context, options, and recommendations rather than problems alone.

## DELIVERY OVERSIGHT

- Partner closely with Project Managers and hybrid PM/Producers to ensure delivery remains aligned with client expectations and contractual commitments, and serve as a hybrid Account and Project Manager on smaller engagements when appropriate.
- Ensure project plans, milestones, and priorities are clearly understood and documented.
- Hold both teams and clients accountable to agreed-upon decisions, approvals, and timelines.
- Step in when delivery challenges arise to reset expectations, reframe priorities, or realign stakeholders.

## FINANCIAL & SCOPE STEWARDSHIP

- Own high-level budget awareness across projects and ongoing support engagements.
- Proactively monitor burn, forecast risk, and flag potential overages early.
- Partner with Client Services Leadership on change orders, scope adjustments, and account expansion conversations.
- Clearly document decisions related to scope, budget, and tradeoffs to ensure alignment as the engagement moves forward.
- Identify roadmap-driven opportunities to grow accounts in alignment with client goals.

## INTERNAL COLLABORATION & LEADERSHIP PRESENCE

- Serve as a calm, steady presence during high-pressure moments for both clients and internal teams.
- Model strong communication, emotional intelligence, and accountability.
- Contribute to process improvements, documentation standards, and best practices.
- Mentor junior team members through guidance, clarity, and by setting the example.

## What You'll Bring

- At least six years of experience in a full-service digital agency is required, with senior-level client ownership.
- Proven experience managing complex, website builds and ongoing support engagements on Wordpress, Drupal, and/or Shopify.
- Strong understanding of website strategy, design, and development workflows.
- Excellent executive-level written, verbal, and presentation communication skills.
- Demonstrated ability to manage ambiguity, competing priorities, and high-risk decisions.
- Experience partnering closely with PMs, strategists, designers, and developers. Comfortable discussing budgets, scope, tradeoffs, and constraints with confidence and empathy.
- Familiarity with integrated digital marketing disciplines and the judgment to involve them when appropriate.
- Experience using project management software and financial tracking tools common to digital agencies.

## Benefits and Perks We Provide

- Remote Workplace. You have the option to work at our office in Boston or remotely in one of these states: AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VA.
- Paid Time Off. Receive generous paid vacation benefits that increase each year you’re with us, 12 Company Holidays, and Summer Fridays from Memorial Day through Labor Day.
- 401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider.
- Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family.
- Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work.
- Healthcare. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program.
- Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses.
- Continuing Education. Receive a personal budget to attend events and conferences.

## What We Believe

At 829 Studios, we boldly embrace diversity, inclusivity, and equal opportunity. Our goal: a team rich in backgrounds, perspectives, and talents. Why? Because inclusivity powers our brilliance and client success. We are an Equal Opportunity Employer that is committed to equal employment opportunities regardless of race, religion, creed, color, sex, pregnancy, sexual orientation, gender, gender identity, national origin, disability, mental illness, age, ancestry, genetic information, military service, or any other status protected under applicable federal, state, or local laws.

## Who We Are

829 Studios is a Boston-based integrated digital marketing agency with a mission to propel organizations to unlock their full potential and accomplish their most ambitious goals. We harness the power of logic with magic – a balance of data-driven strategy and brand-focused creative. We partner with diverse organizations across various industries and our client list encompasses venture-backed start-ups, publicly traded companies, non-profits, and more. By committing not only to our growth as a company, but the development of our employees and teams’, we have created a collaborative environment that fosters ingenuity and promotes diversity, equity, inclusion, and belonging values within our community. 829 has been recognized as one of the nation’s top agencies by the Inc. 5000 Fastest-Growing Privately Held Companies, Adweek 100 Fastest-Growing Digital Agencies, Boston Business Journal's Fast 50 (Massachusetts' 50 Fastest-Growing Private Companies), HubSpot's Top Digital Agencies list, and a we are and employee-certified Great Place to Work.

Salary Range: $75,000-$90,000

We determine compensation based on experience, demonstrated skills, and current market conditions at the time of hire to ensure fairness and consistency across roles. Actual compensation will depend on experience and may be adjusted based on skills, qualifications, and alignment with the scope and impact of the role.

## About 829 Studios

## Company Overview
- **One-liner**: 829 Studios is a Boston-based tech-enabled digital marketing agency that delivers full-service marketing solutions—from strategy and design to paid media and web development—to drive measurable business growth.
- **Entity Type**: Private (acquired by AEA Investors; previously private equity-backed)
- **Headquarters**: Boston, Massachusetts, USA
- **Founded**: 2007
- **Founders**: Peter Ross (Founding Partner) and Nick Riotto (Co-Founder)

## Core Business
- **Primary industries**: Advertising Services / Digital Marketing
- **Target customers**: B2B, mid-market to enterprise businesses across industries (travel, finance, education, etc.)
- **Mission**: “Your success is our success” – the agency positions itself as a true partner in performance, blending consultative strategy with technology expertise.

## Products & Services
- **Full-Service Digital Marketing**: Integrated campaigns spanning paid search, paid social, programmatic, SEO, email, and content marketing.
- **Web Design & Development**: Custom website builds, UX/UI design, and technical optimization.
- **Analytics & Data Science**: Rigorous tracking, attribution, and data-driven optimization across the funnel (Assess → Plan → Build → Measure).
- **Strategic Consulting**: Marketing maturity assessments, tech stack audits, and growth playbooks.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Annual revenue of approximately $9.0M (LinkedIn estimate)
- **Total Funding**: At least one Private Equity round (2021) and a Secondary Market transaction (2026), culminating in an acquisition by AEA Investors.
- **Notable Investors / Partners**: AEA Investors; clients include American Express, PLAY Airlines, and the University of Illinois Gies College of Business.
- **Growth Signals**: 225 employees (+21% YoY); 27 active job postings (+170% YoY); operates in 5 countries (US, Costa Rica, Mexico, UK, Germany); 26,625 LinkedIn followers (+35% yearly).

## Competitive Advantages
- **Tech-first mindset**: Deep platform expertise (HubSpot, etc.) and proprietary data science methods that outperform standard agency offerings.
- **Long-term client partnerships**: High retention driven by transparent communication and shared goals.
- **Integrated approach**: Strategy, creative, media, and development under one roof, enabling seamless execution and measurement.

## Strategic Focus
- **Perpetual Performance™**: A continuous cycle of assessment, planning, building, and measuring to ensure marketing spend drives real business outcomes.
- **AI & innovation**: Actively investing in AI and machine learning capabilities (e.g., work with American Express on AI reputation).
- **International expansion**: Growing presence in Europe and Latin America.

## Why Work Here
- **Culture & values**: Named a Great Place to Work; values include Growth Oriented, Success Minded, and Inclusivity Focused. Active DEIB committee.
- **Work environment**: Flexible – fully remote options available, or work from the centrally located Boston office.
- **Benefits**: Premium medical/dental/vision, 401(k) match, generous PTO + Summer Fridays, extended parental leave, commuter benefits, virtual wellness, reproductive health support, and professional development programs (quarterly development days, Lunch & Learns, mentorship).
- **Team activities**: Sponsored kickball, volleyball, and softball teams; Slack recognition channels.
- **Engineering / tech culture**: Emphasis on data-driven decision-making, modern tech stack (HubSpot, analytics tools), and cross-functional collaboration.

## Sources
1. [829studios.com – About](https://www.829studios.com/about/)
2. [829studios.com – Careers](https://www.829studios.com/careers/)
3. [builtin.com – 829 Studios Profile](https://builtin.com/company/829-studios)
4. [linkedin.com – 829 Studios](https://www.linkedin.com/company/829-studios)
5. [jobs.ashbyhq.com/829studios – Active Openings](https://jobs.ashbyhq.com/829studios)

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