---
title: 'Senior Agent Operations Associate at Valerie Health'
canonical: 'https://feeny.ai/job/senior-agent-operations-associate-valerie-health-san-francisco-california-qbjnj1pmkjv2'
type: 'job'
last_seen: '2026-09-12'
---

# Senior Agent Operations Associate at Valerie Health

- **Company:** Valerie Health
- **Location:** San Francisco California, United States
- **Compensation:** $110k–$145k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/valeriehealth/f393fcb0-8955-4cf8-893a-ccd3e84921ec

## Job description

## About the Company

Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient/provider communication, enhance care, and drive industry-changing operational efficiencies. Why join us now?

- Team: We are led by [Pete Shalek](https://www.linkedin.com/in/petershalek/) (2x health tech exits, including a $600M acquisition by Optum) and [Nitin Joshi](https://www.linkedin.com/in/njoshi023/) (scaled Uber Eats + Health, Stripe Connect, and Bridge–acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high-growth unicorns, and top consulting firms.
- Trajectory: We partner with leading independent provider groups across the U.S., automating hundreds of thousands of tasks each month. Scaling at 7x year-over-year with 300% NRR as customers consistently expand usage.
- Funding: We have raised $39m from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup.

## About the role

As a Senior Agent Operations Associate, you will work at the forefront of applied AI, turning rapidly evolving models into reliable systems that handle real healthcare workflows at scale. You will own problems end to end: understand how customer workflows operate, translate requirements into agent behavior, investigate performance in data, diagnose production issues, and decide where automation can safely replace manual work. You will partner closely with Customer Strategy, Operations, and Engineering to build, launch, and improve agent workflows. You will also work directly with customers during workflow discovery, triage, launches, and production troubleshooting. This is a high-learning, high-ownership role. You will build deep intuition across AI systems, healthcare operations, and production workflows while helping define how Agent Operations should work as Valerie scales.

## What you’ll do

- Lead implementations: Lead agent implementations from workflow discovery and design through configuration, testing, launch readiness, and post-launch performance. Partner with Customer Strategy, which owns the overall customer relationship.
- Design and improve workflows: Translate complex customer processes into reliable automated workflows, including routing, downstream actions, integrations, and human-in-the-loop paths.
- Own production performance: Build reporting, diagnose workflow performance, and prioritize improvements across automation efficiency, quality, SLA performance, and customer impact.
- Increase automation: Identify why tasks require human review or manual fallback and develop, test, and monitor improvements that safely move work toward automated completion.
- Build the playbook: Turn successful implementation and optimization approaches into repeatable processes, configurations, and testing methods that help the team scale.

## About you

We expect candidates with 2-4 years of experience from backgrounds such as consulting, finance, analytics, operations, technical implementation, product, or related roles. We care more about learning velocity, evidence of achievement, and ownership than a specific tenure range. You may be a strong fit if:

- Have owned complex operational, implementation, or technical projects end to end
- Think in systems and identify the highest-leverage problems to solve
- Combine analytical rigor with practical execution
- Have strong technical instincts and either experience with, or the ability to quickly learn, tools such as SQL, logs, APIs, integrations, and agent configuration
- Communicate clearly across customers, operators, and engineers, and bring structure to ambiguous work

## What We Offer

- Build at the forefront of applied AI, with meaningful ownership and rapid learning in an AI-native, high-growth startup
- Competitive salary, equity and benefits including medical, dental, vision, 401(k) and flexible PTO
- SF Office: Daily catered lunch and dinner reimbursement

## About Valerie Health

## Company Overview
- **One-liner**: Valerie Health provides an AI-powered front office platform that automates patient engagement, referral management, and administrative workflows for independent physician groups.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, USA (with a second office in Chattanooga, Tennessee)
- **Founded**: 2024
- **Founders**: Peter Shalek (CEO) and Nitin Joshi (CTO)

## Core Business
- **Primary industry**: Healthcare Technology (Health IT / Practice Management)
- **Target customers**: Independent provider groups and physician practices (B2B)
- **Mission/purpose**: To help independent provider groups thrive by modernizing their front office operations through AI, enabling them to compete with large health systems and deliver better patient access, experience, and outcomes.

## Products & Services
- **AI Front Office Platform**: An integrated system that automates patient communication, referral management, document classification, data extraction, and workflow orchestration. The platform is HIPAA compliant, SOC 2 Type II certified, and designed to integrate seamlessly with existing EMRs, practice management systems, and fax infrastructure. [valeriehealth.com](https://valeriehealth.com/)

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Raised $30 million in Series A funding (as reported by Fortune) [valeriehealth.com](https://valeriehealth.com/)
- **Notable Investors/Partners**: Backed by "world-class investors" (specific names not listed on the company site, but the Fortune article likely names them). Trusted by "leading independent groups."
- **Growth Signals**: The company was founded in 2024 and has already raised a significant Series A ($30M), indicating strong investor confidence. They are actively hiring across multiple functions (Engineering, Sales, Marketing, Operations) in two US cities, signaling rapid scaling.

## Competitive Advantages
- **Deep healthcare + tech expertise**: Founders combine experience from Stripe/Uber (Nitin Joshi, CTO) and Optum/AbleTo (Peter Shalek, CEO), blending frontier technology with deep provider operations knowledge. [valeriehealth.com](https://valeriehealth.com/company/about)
- **Purpose-built for independents**: Unlike generic automation tools, Valerie is specifically focused on the unique needs and pain points of independent provider groups, a massive and underserved market.
- **Embedded, not additive**: The platform integrates into existing workflows and tech stacks (EMR, fax), reducing friction and adoption barriers.
- **Privacy-first design**: HIPAA compliant and SOC 2 Type II certified from day one, with data security as a core architectural principle.

## Strategic Focus
- **Scaling the AI front office**: Using the Series A capital to deploy their platform to more independent groups and expand the capabilities of their AI agents.
- **Hiring across the board**: Aggressively building out the team in Engineering, Customer Strategy, Sales, and Operations to support growth.
- **Deepening integrations**: Continuing to ensure seamless operation with a wide variety of EMR and practice management systems.

## Why Work Here
- **Mission-driven**: The company exists to help independent providers succeed, which directly impacts patient access and care quality. The culture is centered on this purpose ("Providers First"). [valeriehealth.com](https://valeriehealth.com/company/careers)
- **High-impact, early-stage**: As a 2024 startup with strong funding, employees have significant ownership and the ability to shape the product and company from an early stage.
- **Hybrid work environment**: Offers a hybrid model with offices in San Francisco, CA, and Chattanooga, TN. Some roles are remote-friendly.
- **Strong compensation & benefits**: Offers competitive salary, equity, 401(k), medical/dental/vision insurance, unlimited PTO, and team offsites. [valeriehealth.com](https://valeriehealth.com/company/careers)
- **Engineering & culture values**: The company emphasizes ownership ("No Bystanders"), urgency, learning, craft, and staying close to the "ground truth" of healthcare operations. [valeriehealth.com](https://valeriehealth.com/company/careers)

## Sources
1. [valeriehealth.com](https://valeriehealth.com/)
2. [valeriehealth.com/company/about](https://valeriehealth.com/company/about)
3. [valeriehealth.com/company/careers](https://valeriehealth.com/company/careers)
4. [jobs.ashbyhq.com/valeriehealth](https://jobs.ashbyhq.com/valeriehealth)
5. [builtin.com/company/valerie-health](https://builtin.com/company/valerie-health)

## Other roles at Valerie Health

- [Business Development Representative](https://feeny.ai/job/business-development-representative-valerie-health-san-francisco-california-3st7fqvpkpv4) — San Francisco California, United States
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- [Founder's Office](https://feeny.ai/job/founder-s-office-valerie-health-san-francisco-california-k3taw7gfpzmp) — San Francisco California, United States
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