---
title: 'Senior Agentic Systems Engineer at NICE'
canonical: 'https://feeny.ai/job/senior-agentic-systems-engineer-nice-raanana-48n5rzcm4148'
type: 'job'
last_seen: '2026-09-08'
---

# Senior Agentic Systems Engineer at NICE

- **Company:** NICE
- **Location:** Raanana, Israel
- **Posted:** 2026-07-12
- **Last confirmed live:** 2026-09-08
- **Apply:** https://boards.eu.greenhouse.io/nice/jobs/4923953101?gh_jid=4923953101

## Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So what is the role all about?

The Senior Agentic Systems Engineer is a hands-on engineer who designs, builds, and operates AI-powered tools and workflows for engineering teams.

We’re looking for builders who are not only users of AI tools, but can design autonomous agentic systems, optimize model usage, create reusable agents and workflows, and orchestrate complex multi-step work across multiple tools and agents.

You’ll be a “one-person-army” builder: able to understand a problem, define the approach, build the backend, create a simple UI when needed, integrate APIs, connect agents, automate workflows, and deliver working tools quickly.

How will you make an impact?

- Build centralized AI-powered tools for engineering teams.
- Create and maintain agents, skills, hooks, MCP servers, plugins, and workflow automation.
- Design autonomous agentic systems for internal engineering use cases.
- Build multi-step AI workflows across code, documentation, Jira, GitHub, CI/CD, and internal systems.
- Build tools for PR review support, test generation, documentation updates, spec creation, codebase understanding, and developer productivity.
- Learn from local teams and convert successful solutions into reusable centralized assets.
- Integrate AI tools with GitHub, Jira, Confluence, CI/CD, internal portals, and engineering systems.
- Optimize AI workflows for cost, latency, quality, and reliability.
- Apply token economy thinking when designing agents, prompts, MCP usage, RAG flows, and tool integrations.
- Contribute to the internal AI marketplace and reusable asset catalog.
- Work directly with engineering teams, collect feedback, and iterate quickly.

Have you got what it takes?

- Strong practical experience with LLMs and AI-assisted development.
- Experience designing, building, and orchestrating autonomous agentic systems and multi-agent workflows for internal or external automation.
- Experience with agents, skills, MCP servers and development, plugins, RAG, embeddings, and AI orchestration frameworks.
- Ability to orchestrate complex, multi-step work across cooperating agents and tools.
- Deep understanding of token economy, model selection, prompt/context design, and AI workflow optimization for cost, latency, speed, quality, accuracy, and reliability.
- Deep, current knowledge of the AI tooling and coding-agent ecosystem, such as Claude Code, GitHub Copilot, Cursor, Codex, or similar.
- Experience with telemetry, dashboards, and AI usage analytics.
- Strong hands-on software engineering experience.
- Full-stack capability: backend, APIs, automation, and basic frontend when needed.
- Experience building internal tools, developer tools, automation platforms, productivity solutions, CLI tools, internal plugins, developer portals, or internal marketplaces.
- Experience integrating with GitHub API, Jira API, Confluence API, and CI/CD systems.
- Proficiency in TypeScript, Node.js, Python, React, or similar modern technologies.
- Strong product sense and ability to translate engineering pain points into practical tools and solutions.
- Ability to design, deliver, and own working solutions independently.
- Comfortable working with ambiguity and rapidly evolving technologies.

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11421 Reporting to: Senior Director, Engineering Role Type: IC

#LI-Hybrid

## About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

## About NICE

## Company Overview
- **One-liner**: NICE provides AI-powered cloud platforms that automate customer service and workforce engagement, enabling organizations to deliver extraordinary customer experiences.
- **Entity Type**: Public (NASDAQ: NICE)
- **Headquarters**: Ra'anana, Israel (Global HQ); Hoboken, New Jersey, USA (Americas HQ) – locations listed in careers page indicate dual HQ presence.
- **Founded**: Not explicitly stated in provided search results (commonly known as 1986, but no source in this data)
- **Founders**: Not publicly available from provided sources

## Core Business
- **Primary industries**: Contact center software, customer experience (CX) automation, workforce engagement management, financial crime and compliance (via NICE Actimize), public safety (policing and criminal justice).
- **Target customers**: B2B – enterprise, mid-market, and small-to-medium businesses across industries; also government and financial institutions.
- **Mission/purpose**: To transform the world with AI that puts people first – automating engagements into proactive, safe, intelligent actions.

## Products & Services
- **NICE CXone**: Cloud-native contact center as a service (CCaaS) platform with AI-powered self-service, routing, workforce engagement management, and analytics.
- **NICE Actimize**: Financial crime, risk, and compliance solutions for over 1,000 financial institutions.
- **NICE Inform / Justice**: Solutions for public safety, policing, and criminal justice operations (30,000+ agencies).
- **AI & Automation Layer**: Purpose-built CX AI embedded across all products, including proactive AI agents, knowledge management, and digital self-help across 30+ channels.

## Market Standing
- **Valuation/Market Cap**: Not directly provided in search results.
- **Key Metric**: Annual Revenue (Non-GAAP) of **$2.735 billion** (FY 2024), with 15% year-over-year growth.
- **Notable Investors/Partners**: Not listed in provided materials; however, NICE has a large partner ecosystem and is trusted by over 27,000 customers, including >85% of the Fortune 100.
- **Growth Signals**:
  - 10,000+ employees, including >3,000 software engineers and 650 AI engineers.
  - Named a Leader in Gartner Magic Quadrant for CCaaS for 11th consecutive year (2025).
  - Forrester Research named NICE the industry CCaaS Leader with strongest offering and strategy.
  - 25 billion+ interactions powered annually.
  - Strong financials: Non-GAAP operating income of $850M (31.1% margin), cash from operations $833M.

## Competitive Advantages
- **30+ years of leadership** in the contact center and CX space with a proven track record of enabling digital transformations.
- **Massive R&D investment**: >3,300 R&D professionals and 650 dedicated AI engineers; 195+ patents.
- **Comprehensive, unified suite**: Combines AI self-service, routing, workforce management, and analytics on one cloud-native platform.
- **Global scale**: 27,000 customers across 150+ countries, 27 local offices.
- **Partner community**: Industry’s largest community of CX partners for customization and extension.

## Strategic Focus
- Deepening AI-native capabilities (proactive agents, automation at scale).
- Expanding digital-first contact center adoption and migrating on-premise customers to cloud.
- Targeting vertical markets (financial services, public safety) with specialized solutions.
- Continued investment in R&D and innovation – maintaining market leadership in CCaaS and workforce engagement.

## Why Work Here
- **Culture**: “Based on respect and teamwork”, strives for excellence, encourages out-of-the-box thinking and rewards excellence – both individual and collective growth.
- **Flexibility**: NiCE-FLEX hybrid model (2 days in office, 3 days remote) for most roles; fully remote options for customer-facing positions.
- **Learning & Development**: Comprehensive online learning platforms, external certifications, conferences, leadership workshops, and an annual global career development event.
- **Internal mobility**: Strongly encouraged – employees can move to new roles, relocate internationally, or pivot to new disciplines.
- **Benefits**: Comprehensive health insurance (including family), pension schemes, flexible working hours, global and local holiday celebrations, awards and competitions, and a strong focus on health & safety.
- **Employee Voice**: Regular, confidential engagement surveys managed by an external firm to continuously improve the employee experience.
- **Global community**: Involved in local communities, including the NiCE Code: Coda mentorship program for young girls in coding.

## Sources
1. [NICE Careers Page](https://www.nice.com/careers)
2. [Working @ NiCE](https://www.nice.com/company/corporate-responsibility/working-at-nice)
3. [About NiCE](https://www.nice.com/company/about-us)
4. [NICE Corporate Overview (PDF, Dec 2025)](https://resources.nice.com/wp-content/uploads/2025/12/NiCE-Corporate-Overview-Dec-2025.pdf)
5. [Careers – Apply](https://www.nice.com/careers/apply)

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