---
title: 'Senior AI Business Systems Analyst at Pearl'
canonical: 'https://feeny.ai/job/senior-ai-business-systems-analyst-pearl-ukraine-wty10av2pqjd'
type: 'job'
last_seen: '2026-09-11'
---

# Senior AI Business Systems Analyst at Pearl

- **Company:** Pearl
- **Location:** Ukraine
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/justanswer/jobs/8751247002

## Job description

## About Us

Pearl is AI for professional services at global scale, combining advanced AI with verified human expertise to deliver help that is accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere.

## Our Values

- Data driven: Start with truth, measure what matters.
- Courageous: Bias to action; run toward hard problems.
- Innovative: Seek novel, elegant solutions.
- Lean: Do more with less. Build, ship, learn fast.
- Humble: Strong opinions, lightly held.

## About the Role

As a Senior Business Systems Analyst at Pearl, you'll play a central role in enabling workflow and workforce AI transformation, with a strong emphasis on Agent Hub requirements analysis, platform support, and project coordination. This role blends classic BSA responsibilities with project management and practical AI fluency, supporting both Agent Hub product evolution and broader AI transformation initiatives across the organization.

You'll help define and document requirements for complex AI opportunities, translate high-level ideas into actionable work, and coordinate across engineering, prompt engineering, and internal stakeholders. This is a hybrid role designed to support both requirements analysis and execution oversight for high-impact AI operations and transformation projects. You'll be a heavy, daily user of AI tools, not just experimenting on the side, while also contributing directly to the development and improvement of AI tools and features, especially within Agent Hub and related AI transformation initiatives. This is a great opportunity for someone who wants to work at the center of a company's AI transformation, with meaningful ownership across both platform evolution and broader AI operations, and the chance to help shape how AI-enabled work gets defined, prioritized, and operationalized.

## What You’ll Do

- Evaluate and document Agent Hub product requirements, including defining requirements for future platform capabilities such as next-generation meeting recap functionality
- Coordinate with the engineering team on features, bugs, and feedback to support ongoing platform improvement
- Manage and optimize the Agent Hub platform, including monitoring operational dashboards and directing follow-up actions where needed
- Test and evaluate new Agent Hub features and fixes
- Evaluate and document requirements for major AI transformation projects, such as an Analytics Deep Dive Assistant and other complex AI opportunities
- Coordinate with Prompt Engineering on the execution of AI transformation projects, from scoping through delivery
- Translate high-level, ambiguous AI ideas into clear, actionable requirements and documentation
- Use AI tools daily to support efficient execution across analysis, documentation, prioritization, and project coordination work

## What We’re Looking For

- Excellent understanding of requirements development, documentation, and management (core BSA skills)
- Strong project management skills to self-manage and coordinate various activity streams
- Good understanding of Lean / Agile software development
- Strong stakeholder communication and coordination skills
- Excellent knowledge and use of AI tools and techniques across different types of work and tasks
- Ability to translate high-level, ambiguous ideas into structured, actionable requirements
- Comfort working cross-functionally with engineering, prompt engineering, and internal business stakeholders
- Strong attention to detail and ability to manage competing priorities in a fast-paced environment
- Curious, analytical mindset with a genuine interest in AI, automation, and business process improvement
- Experience monitoring operational dashboards and driving data-informed follow-up actions is a plus

Our Commitment to an Inclusive Workplace

We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. Pearl is committed to an inclusive workplace. Pearl is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

AI Disclosure & Informed Consent

Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our [AI Disclosure and Consent Policy](https://www.pearl.com/ai-interview-disclosure). #LI-Remote

## About Pearl

## Core Business
- **Primary industries**: Professional services marketplace (legal, medical, automotive, veterinary, home services, and more)
- **Target customers**: Independent professionals (B2B side) and consumers seeking expert advice (B2C side); also enterprise partners through its network
- **Mission**: “Democratizing professional services” – making expert help available to everyone, everywhere by fusing human wisdom with AI precision.

## Products & Services
- **Pearl Super Agent**: An AI-powered agent that works 24/7 to handle sales, marketing, and administrative tasks for independent professionals, putting revenue directly into their pockets.
- **Expert Network (JustAnswer platform)**: A marketplace of 20,000+ credentialed professionals across legal, medical, automotive, veterinary, and other verticals, serving millions of consumers.
- **House of Brands**: A portfolio of vertical-specific brands (legal, medical, automotive, veterinary, etc.) that leverage the same AI and network infrastructure.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Over $500 million earned by professionals on the platform; 20,000+ credentialed professionals; named **#1 Fastest-Growing Site in 2025 by SimilarWeb** (faster than OpenAI)
- **Notable Investors/Partners**: No recent institutional investors listed; CEO Andy Kurtzig is an angel investor (StubHub, iLike) and the company is self-funded/profitable. Partners include large professional services verticals.
- **Growth Signals**: Global scale with teams across US, India, and Ukraine; over a decade of conversation analysis data; enterprise-ready AI infrastructure; rapid traffic growth outpacing OpenAI.

## Competitive Advantages
- **AI + Human Hybrid Model**: Combines proprietary AI (over a decade of conversation data) with human expert oversight, targeting the “hybrid tier” of the $3.3T professional services market.
- **Battle‑tested Platform**: 22+ years of operating at scale, with millions of interactions and a proven demand generation engine.
- **Network Effects**: 20,000+ credentialed professionals and a large consumer base create a self‑reinforcing marketplace.
- **Proprietary Tools**: Internal “Prompt Studio” and copilots that accelerate development and improve quality.

## Strategic Focus
- **Category Leadership**: Aiming to own the hybrid (AI + human) segment of professional services, as the market splits into AI‑only, traditional, and hybrid tiers.
- **Global Expansion**: Deepening presence in Ukraine, India, and the US, and growing the network of independent professionals worldwide.
- **AI Innovation**: Continuously improving the Super Agent and conversational AI to handle more complex tasks, reduce friction, and increase revenue for professionals.

## Why Work Here
- **Remote‑First Culture**: Fully remote with asynchronous collaboration; hubs in the US, India, and Ukraine; opportunities for in‑person meetups.
- **Perks & Benefits**: Annual learning stipend, access to Prompt Studio and internal AI tools, transparent career ladders, regular feedback cycles, public recognition and rewards.
- **Engineering & AI Focus**: Over a decade of conversation data to work with; senior roles in ML, full‑stack, and AI conversation design; a “lean, data‑driven” engineering culture.
- **Values**: Humble (strong opinions lightly held), Courageous (bias to action), Lean (do more with less), Innovative (seek novel solutions). Hiring signals: “smart, fun, get things done.”
- **Inclusive Environment**: Equal opportunity employer, committed to diversity and global collaboration.

## Sources
1. [pearl.com/careers](https://www.pearl.com/careers)
2. [pearl.com](https://www.pearl.com/)
3. [pearl.com/about-us](https://www.pearl.com/about-us)
4. [job-boards.greenhouse.io/justanswer](https://job-boards.greenhouse.io/justanswer)

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